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Swiss Garden Hotel Kuala Lumpur

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Traveller (409)
Room & Suite (357)
Dining (136)
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Overview
  • Excellent19%
  • Very good42%
  • Average24%
  • Poor10%
  • Terrible5%
Travellers talk about
“bukit bintang”(122 reviews)
“family room”(35 reviews)
“walking distance”(58 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
10 Jun.11 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,418)
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1,064 results
Traveller rating
225
407
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118
64
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225
407
250
118
64
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All reviewsbukit bintangfamily roomwalking distancepetaling streettimes squarebreakfast buffetgolden trianglestreet foodcentral marketearly checklocal foodkl towertwin towersshoppingmalaysiaresidencepudu
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1 - 5 of 1,064 reviews
Reviewed 1 week ago

we arrived and they couldn't find our reservation, when we complain they said they have it.. didn't get any benefits of Genius of booking.com! they have their own rule and never respect booking conditions!! we got our room around 5pm... they have a check in...More

Thank 284bookings
Response from SGHRKL, General Manager at Swiss Garden Hotel Kuala LumpurResponded 2 days ago

Dear Valued Guests, Thank you for your feedback and we greatly appreciate the time you have taken to further illustrate your overall experience with us. Thank you also for sharing your observation about the series of challenges you went through and we would like to...More

Reviewed 1 week ago via mobile

Overpriced. No value for money. Badly maintained rooms. Old rooms. AC not working. Phone not working. Toilet flush not working. And to top it up, inspite of complain to duty manager at 9 am, no action till 10 pm. Sad state of affairs. Guy’s pls...More

Thank dr sanjay p
Response from SGHRKL, General Manager at Swiss Garden Hotel Kuala LumpurResponded 1 week ago

Dear Dr Sanjay, Thank you for your feedback and we greatly appreciate the time you have taken to further illustrate your overall experience with us. Thank you also for sharing your observation about the series of challenges you went through and we would like to...More

Reviewed 1 week ago

We stayed in residencies for 3 nights and the hotel is located in the heart of the city and close to the city center and easy to find. However we had requested for an early checkin on our arrival and we were given a twin...More

Thank MeMeDee
Response from SGHRKL, General Manager at Swiss Garden Hotel Kuala LumpurResponded 1 week ago

Dear MemeDee, Thank you for your feedback and we greatly appreciate the time you have taken to further illustrate your overall experience with us. Thank you also for sharing your observation about the series of challenges you went through and we would like to take...More

Reviewed 3 weeks ago

If you are looking for a hotel that will provide good sleep quality, complete amenities, strategic location and a great infinity pool, then Swiss Garden is the hotel for you. A good jump-off point to Berjaya Times Square mall and Chinatown, although some distance from...More

Thank sabi0james
Response from SGHRKL, General Manager at Swiss Garden Hotel Kuala LumpurResponded 3 weeks ago

Dear sabi0james, Your stunning feedback is spreading smiles all around Swiss Garden Hotel & Residence. We appreciate the wonderful recommendation of our hotel and we certainly looking forward to welcoming you back in the near future. Regards, Gulab Mahatam Rai General Manager gulab.mahatamrai@shrkl.swissgarden.com

Reviewed 3 weeks ago via mobile

Stay for 2 nights.. rooms really need renovation.really look tired and stain. But the friendly staff cover it all. Special thanks to Wendy, Suba and Mr gulab. I would like to recommend this as their friendliness and helping all the guests. Good job.More

Thank Pakrol R
Response from SGHRKL, General Manager at Swiss Garden Hotel Kuala LumpurResponded 3 weeks ago

Dear Pakrol, First of all, we are delighted to have been your choice during your time in Kuala Lumpur. Thank you for your commendation on our colleague's determination in making things better and for your wonderful review. I will personally flatter them for their constant...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Breakfast included
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
USD 42 - USD 103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#47 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 42 - USD 103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#47 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (409)
Room & Suite (357)
Dining (136)
Pool & Beach (38)
Amenities (14)
Questions & Answers
Ask a question
angiepinontoan
20 May 2018|
AnswerShow all 3 answers
Response from SGHRKL | Property representative |
Greeting's angiepinontoan, Thank you for asking but unfortunately, smoking is not allowed in our premiere deluxe room. Is there anything else we could assist you with? Best Regards, Wendy Steinhardt – Assistant Guest... More
0
Votes
angiepinontoan
20 May 2018|
Answer
Response from SGHRKL | Property representative |
Greeting's angiepinontoan, Thank you for asking but unfortunately, smoking is not allowed in our premiere deluxe room. Is there anything else we could assist you with? Best Regards, Wendy Steinhardt – Assistant Guest... More
0
Votes
Manoj_Babu_M
13 February 2018|
AnswerShow all 4 answers
Response from CharithaJD | Reviewed this property |
Pickup is not provided by the hotel. There are taxi services from the Airport but make sure to select a metered taxi. there are taxis with the meters switched off. Don't use them for the will charge you with high prices... More
2
Votes
Room Tips
"Check for higher floors"
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"top floor is more quiet"
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"Book a renovated room"
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"Avoid city view rooms."
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