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The Westin Kuala Lumpur

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2,188 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Kuala Lumpur
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Showing 1,960: English reviews
Ft. Worth
Reviewed 28 January 2013

after researching the area ( bukit bintang ) for a hotel I decided to stay here and glad I did what made me choose this hotel were the following 1. management appears to be very active on here in terms of the reviews, which gave me the impression of proactive management this cannot be said the same for its other...

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Helpful?
Thank Linitotx
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Linitotx We thank you for staying with us and taking the time to review our hotel - delighted to hear you have chosen the right hotel. You have given me great pleasure to share your positive feedbacks with the team - thank you once again. All of us here look forward to welcoming you back soon. Take care and...

Perth, Australia
Reviewed 27 January 2013

I stayed a night on the very last weekend of 2012 with my wife using my Starwood complimentary night voucher. I also think that Westin is the best choice for SPG within Klang Valley. Tourists sure like it due to the close proximity of Golden Triangle for shopping, friendly and attentive staff and not forgetting the heavenly bed, which is...

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Helpful?
Thank KennyCheah
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings KennyCheah We thank you for taking the time to review our hotel - it's always good to hear that our guests enjoy themselves during their stay. On behalf of the team, we wish you a very happy 2013. Take care and look forward to welcoming you back again. Hratch Khatchanian General Manager

Buenos Aires, Argentina
Reviewed 27 January 2013

I´ve been staying my second time in this hotel. Rooms and hotel services are quite good as expected from this category of hotel and as it is usual in The Westin hotels. Having a nice swimming pool, different restaurants, a very well equipped gym. The room are also quite comfortable. In this particular case I would like to emphasize the...

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Helpful?
Thank ochrisr
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings ochrisr We thank you for staying with us and taking the time to share your experience - delighted to hear you had a great stay. Please come back again whenever travel plans bring you back to Kuala Lumpur. Take care and be well Hratch Khatchanian General Manager

London, United Kingdom
Reviewed 26 January 2013

Having visited Malaysia during a world tour, I instantly recognised the warmth, the friendlyness and the beautiful smiles of Malaysia which I had never forgotten and in January 2013 I was fortunate to be able to share with my husband, on our Honeymoon, those eyes with a smile. The Westin creates an aura of peace and an ambiance of tranquility...

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Helpful?
Thank EW2003
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings E W On behalf of the team, welcome back to Malaysia and thank you for staying with us - extremely happy to hear both of you had a great time. My team and I look forward to welcoming you back again to celebrate your anniversary. Take care and be well Hratch Khatchanian General Manager

Melbourne, Victoria, Australia
Reviewed 25 January 2013

The Westin was my husband and I's first hotel stop on our honeymoon and it was the perfect hotel to rest up after a long flight from Oz before a couple of days in KL. Great location opposite the Pavillion shopping complex and walking distance to the Petronas Towers and other key sites. Friendly & attentative staff including a surprise...

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Helpful?
Thank Teri L
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings TeriL Congratulations on your honeymoon and on behalf of the team, we wish you a happy married life -happy to hear both of you had a great stay but most importantly our staff provided personal, instinctive and renewing experiences. We look forward to celebrating your annivesary. Take care and be well Hratch Khatchanian General Manager

Stamford, England, United Kingdom
Reviewed 18 January 2013

Stayed 2 nights on a business trip. Overall it was a great experience, staff was very helpful and attentive. Room in excellent condition. Internet connection very good. It is centrally located and I could get around to meetings easily.

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Helpful?
Thank Carl G
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Carl G We thank you for the great feedbacks and very happy to hear you had an enjoyable stay. My team and I look forward to welcoming you back on your next visit to Kuala Lumpur. Take care and be well Hratch Khatchanian General Manager

Reviewed 16 January 2013

This is an excellent hotel for business or shopping in the heart of Bukit Bintang. Service was generally attentive and personal, though though perhaps a little patchy in some of the restaurants. I used the hotel's limousine service to and from the airport which made the arrival and departure very smooth - a worthwhile investment after/before a long flight, in...

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Helpful?
Thank Julian L
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Jhlatl We thank you for taking the time to review our hotel and very happy to hear you had a great experience. All of us here look forward to welcoming you back whenever travel plans bring you back to Kuala Lumpur. Take care and be well Hratch Khatchanian General Manager

Surabaya, Jawa Timur, Indonesia
Reviewed 16 January 2013

Great Hotel. Rooms very clean. Accessible . Food was quite okay. Staffs was very friendly. One of the best hotel in my opinion. For those of you who think to visit Bukit Bintang do not miss to stay with this hotel. I will definitely come back to this hotel if i have another trip to Bukit Bintang. Keep up the...

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Helpful?
Thank Richard K
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings RichardK We thank you for the fantastic feedbacks - it's always good to know that our guests enjoy themselves during their stay. My team and I look forward to welcoming you back when you return to Kuala Lumpur. Take care and be well Hratch Khatchanian General Manager

Reviewed 14 January 2013

I had a great stay at the Westin KL. The staff were exceptionally helpful and willing to assist with any advice on what to do around KL and were generally very polite. The location is excellent, with the very nice Paragon shopping centre across the road which provides heaps of shopping and a very nice food court. It's also an...

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1Thank George F
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings GeorgeF We thank you for staying with us and taking the time to review our hotel - it's always good to hear that our guests enjoy themselves during their stay. Please come back again whenever travel plans bring you back to Kuala Lumpur. Take care and be well Hratch Khatchanian General Manager

Sarawak, Malaysia
Reviewed 14 January 2013

This hotel is really up to its reputation and standard. The check-in/check-out process is very efficient and friendly and the services (Housekeeping, room service, concierge, etc.) are excellent. The room is very spacious and very clean. The bathroom is very nice although there are one or two flaws that could be seen by a perfectionist. The internet connection is very...

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Helpful?
Thank Mohammad_Mustapha
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Mohammad_Must... Thank you very much for having taken the time to give us your feedbacks regarding your recent stay with us - good to know you had a great arrival experience. It is unfortunate that you did not have a good breakfast experience. I believe it is not the food that you were referring to but more on the...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, Pizza, European
The Living Room
The Living Room
Cuisines: Indian, Asian, International
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $146 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kuala Lumpur staff and other travellers.
8 questions
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Singapore, Singapore
5 months ago
Singapore, Singapore
over a year ago

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Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our rooms are facing directly to Pavilion Mall. Enjoy the lighting, crowds and busy road along Bukit Bintang!”
 of 5 bubbles ereen80, 8 Dec 2016 | Read review
“DON'T BOOK THIS HOTEL! There are proper 5 Star in KL and this isn't one of them.”
 of 5 bubbles DaphneTraveler, 3 Dec 2016 | Read review
“As for a room on a higher floor if you want a good view”
 of 5 bubbles 88sh8, 20 Nov 2016 | Read review
“Good location for shopping”
 of 5 bubbles No7Agency, 16 Nov 2016 | Read review
“Rooms on the higher floors will offer you an excellent view of the street outside”
 of 5 bubbles BugInTheAir, 27 Oct 2016 | Read review
5 of 5
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