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The Westin Kuala Lumpur

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Traveller (1616)
Room & Suite (1113)
Dining (461)
Overview
  • Excellent54%
  • Very good31%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“heavenly bed”(141 reviews)
“prego”(86 reviews)
“bukit bintang”(236 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Outdoor pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
All hotel details
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Reviews (2,899)
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2,579 results
Traveller rating
1,319
821
262
101
76
Traveller type
Time of year
LanguageEnglish
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1,319
821
262
101
76
Show reviews that mention
All reviewsheavenly bedpregobukit bintangkids clubbedroom residencepavilion mallexecutive clubliving roomspg memberexecutive floorstarhill gallerypetronas towersshopping districtchinese restaurantgolden trianglebreakfast buffet islocation is excellent
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1 - 5 of 2,579 reviews
Reviewed 5 days ago

Stayed for 1 night in KL before heading to Langkawi. Wanted to check out the night market and Petronas towers and the Westin fit the bill for proximity. Check-in agent was friendly and we were processed quickly and the bags was sent up to your...More

Thank Jason P
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 5 days ago

Greetings Jason P Thank you for staying with us and your time in reviewing our hotel - happy to hear you had a great stay. However, we apologize for the clogged drainage, we have found that there were empty shampoo bottles in the pipe, which...More

Reviewed 1 week ago via mobile

We came to the concierge for help choosing local cuisine. John was flawless! He found us a local Indian spot there was authentic and cheap — what you never get in a multi national hotel restaurant. Thanks John you made our trip special

Thank brianmcb2018
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 1 week ago

Greetings brianmcb2018 Thank you for staying with us and the great feedback - delighted to hear John provided personal and instinctive services. He is indeed a GEM and we are so fortunate to have him in the team. See you again soon be well

Reviewed 1 week ago via mobile

One of the finest suites at the most reasonable price. Splendid services at the concierge, notably Ms. Vani. She was extremely knowledgeable about concierge services. Her services were just marvellous and truly helpful. She was the most friendly staff ever. Most of the staffs are...More

Thank Shreeja T
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 1 week ago

Greetings Shreeja T Thank you so much for your support and wonderful feedback - delighted to hear had a great stay but most importantly our services and facilities lived up to your expectations. Vani is from the Limousine Desk - she is indeed a GEM....More

Reviewed 1 week ago

Although upon arrival, was given a handicapped without informing. YK had managed to rectified the matter. The hotel's had set up a nice and simple deco for hubby's birthday as a surprise. The little birthday cake is yummy!

Thank joanchoong
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 1 week ago

Greetings joanchoong Thank you for staying with us and your time in reviewing our hotel - very happy to hear our staff fulfilled your requests. Look forward to welcoming you back soon be well

Reviewed 1 week ago via mobile

The trip started out with a problem checking in but the manager was extremely helpful. Mrs Judith Nurfarhan was the best. As for the hotel, location is great for kids. Pavilion has a lot of good restaurants. The cons: Pool. Since the hotel and surrounding...More

Thank Joon L
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 1 week ago

Greetings Joon L Thank you for staying with us. Please accept our apologies for the arrival experience but delighted to note that Judith managed to recover the situation. We have taken note of your comment regarding breakfast - sorry for any inconvenience caused. I have...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Wheelchair Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Airport Transportation
Dry Cleaning
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
USD 98 - USD 198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Kuala Lumpur
#18 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
USD 98 - USD 198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Kuala Lumpur
#18 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1616)
Room & Suite (1113)
Dining (461)
Pool & Beach (83)
Amenities (59)
Business Centre & Event Rooms (45)
Family and Play Areas (10)
Questions & Answers
Ask a question
amiah2018
19 July 2018|
AnswerShow all 5 answers
Response from Ben F | Reviewed this property |
I did not see any washing machine in the room Westin KL. It is unlike the service apartment type of hotel but rather high end or traders' hotel.
0
Votes
الهام ا
12 June 2018|
AnswerShow all 5 answers
Response from London-Lourson | Reviewed this property |
Yes
2
Votes
Room Tips
"suites always a great choice"
Read review
"rooms facing the front of the hotel in jalan bukit bintang are better"
Read review
"If you have family try the two bedrooms apartment..very luxury"
Read review
"Residences rooms have complete facilities."
Read review
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