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The Westin Kuala Lumpur

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2,186 Reviews from our TripAdvisor Community

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Showing 1,958: English reviews
Kuching, Malaysia
Reviewed 3 days ago NEWvia mobile

I have got to give the team some credit for saving our 4 nights stay at the hotel. The trip started on a shockingly frustrating note, as reviewed by my wife on the 1st of November. The stay ended positively for my family with the faith in SPG hotels slightly shaken but not broken. Although I still doubt they have...

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Helpful?
Thank ReubenWee
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings ReubenWee Thank you for writing this review - very happy to know our team managed to recover the stay experience. As for the SPG matter, I will address it with the team. Once again, thank you for your trust and support - look forward to welcoming you back soon. be well Ko V

Reviewed 4 days ago NEWvia mobile

Although it's been over a year since our last trip we are as usual happy to be back. Location of the hotel is faultless. Just opposite is Pavillon Shopping and Star Hill and Lot 10 Shopping Malls are a stroll away on the same side. Plus if up to a walk KLCC is walkable under cover as well so for...

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Helpful?
Thank Mark S
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Mark S Welcome back to The Westin Kuala Lumpur - truly appreciate your time in reviewing our hotel and happy to hear you had an enjoyable stay. Look forward to your return soon be well Ko V

North Sydney, Australia
Reviewed 4 days ago NEW

The grand entrance is a sham to the absolutely appalling accommodation in this "5 star" hotel. We booked Club Lounge room and were met with a room that had the wall paper peeling from the walls, not cleaned properly with mould around the air conditioning duct. I asked to be moved and they put us in another room that was...

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Helpful?
1Thank DaphneTraveler
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings DaphneTraveler First and foremost, please accept our sincere apologies for the condition of the room - the team should have checked thoroughly before releasing it. We will address these issues with the team. We hoped you would give us another chance to make amends and welcome you back to experience our newly carpeted room. Be well Ko V

Reviewed 5 days ago NEWvia mobile

The room quite spacious for a standard deluxe room but the bed is something else. They really up to expectation with their signature bedding. For shopping, you can just walk going to the Pavilion Shopping Mall but really not recommended to drive as the area in front of the hotel is one of the congested area if not the most...

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Helpful?
Thank Shahir T
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Shahir T Thank you for staying with us and your time in reviewing our hotel - delighted to hear you had a great stay and that you liked our heavenly bed. On a different, please accept our apologies for taking so long to deliver a scissor to your room. We will address this with the team. Once again, thank...

Reviewed 6 days ago NEWvia mobile

I'm staying here right now. First impression was very bad. I have high expectations of this place and for the price that we paid for. My family of four reached the hotel at 6pm, definitely not an early check in but was made to wait because the room was not ready. AT SIX IN THE EVENING. Shouldn't the hotel prepared...

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Helpful?
1Thank Lynn P
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Lynn P First and foremost, please accept my sincere apologies for the challenges experienced and truly understand your frustrations. I will address all matters raised with the team and improve on areas where we have failed. We hoped you would give us another opportunity to make amends and welcome you back be well Ko V

Singapore, Singapore
Reviewed 1 week ago

Many moons ago, as a young broke student who was done with the dingy hotels of Bukit Bintang, I dreamt of staying in the Westin in KL. It is the Westin - a name that conjures up luxury and excellence. Unfortunately when I finally got around to staying here, I was sadly underwhelmed. This hotel must have been impressive back...

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Helpful?
2Thank fivefeet
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings fivefeet First of all, I would like to thank you for taking time to review our hotel. Having read your comments, I must also thank you for your constructive feedbacks which will, no doubt, help us to continuously monitor the level of service and the expectation of our valued guests have of us. We sincerely would like to extend...

Los Angeles, California
Reviewed 1 week ago

It's rare that I have no complaints. VERY RARE. They had so many phones in the rooms that I never had to really move to make a call to reception. Gym was great and you can access 24/7 with key card. Rooms are new and immaculate. Christmas decor was adorable. Wifi was pretty great (and I use it for work)....

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Helpful?
Thank Alynetm
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Alynetm My team and I thank you for staying with us and the wonderful feedbacks - extremely delighted to hear our services and facilities lived up to your expectations. Look forward to your return soon be well Ko V

Phuket, Thailand
Reviewed 1 week ago

Being there for a one day seminar and having experienced at the buffet lunch at the restaurant. The foods were great and the staffs was very helpful and friendly. Meeting room was good and all the equipment's were functioning

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Helpful?
Thank DominicVeeranat
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings DominicVeeranat Thank you very much for taking time to review our hotel - happy to know you had an enjoyable stay. We look forward to welcoming you back soon be well Ko V

Singapore
Reviewed 1 week ago via mobile

This is my second visit to this hotel as we enjoyed our first day a lot. Location for this hotel is fantastic as it's just opposite pavilion mall and there is a link way to the twin towers. Everything is good as usual but I think there are some areas of improvement whe comparing to my last visit. - do...

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Helpful?
1Thank Brandz
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Brandz Thank you for support and truly appreciate your time in sharing with us about your stay. We regret to note that we have failed to live up to your expectations this time - please accept our apologies. We will address your challenges with the team. We hoped you would still continue to support us and all of us...

Kuching, Malaysia
Reviewed 2 weeks ago

I agree with the other reviewers. The location is great, directly opposite the Pavilion shopping centre and along the famed Bintang Walk which is really a hive of activities at night. You can shop till you drop and then wine and dine at the many restaurants nearby. The room at the Westin is fairly large and very comfortable. It is...

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Helpful?
Thank GeorgeLo313
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings GeorgeLo313 Thank you very much for staying with us and your time in reviewing our hotel - very happy to know you had an enjoyable stay. Please come back again whenever you return to Kuala Lumpur be well Ko V

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Indian, Asian, International
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $149 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kuala Lumpur staff and other travellers.
8 questions
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Singapore, Singapore
5 months ago
Singapore, Singapore
over a year ago

See all questions (8)

Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“DON'T BOOK THIS HOTEL! There are proper 5 Star in KL and this isn't one of them.”
 of 5 bubbles DaphneTraveler, 3 Dec 2016 | Read review
“As for a room on a higher floor if you want a good view”
 of 5 bubbles 88sh8, 20 Nov 2016 | Read review
“Good location for shopping”
 of 5 bubbles No7Agency, 16 Nov 2016 | Read review
“Rooms on the higher floors will offer you an excellent view of the street outside”
 of 5 bubbles BugInTheAir, 27 Oct 2016 | Read review
“Facing Pavilion Mall is better”
 of 5 bubbles RSanthosh, 26 Oct 2016 | Read review
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