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The Westin Kuala Lumpur

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The Westin Kuala Lumpur
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2,287 Reviews from our TripAdvisor Community

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Showing 2,051: English reviews
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Kuala Lumpur, Malaysia
Reviewed 2 days ago NEWvia mobile

Love this hotel and its area!! Literally a minute walk across the road, to Pavilion shopping mall.. which is pretty convenient for parents with kids.. so when ur tiered of shopping nd ur feets are killing u, u can always go back to ur room nd continue ur shopping after.. The only problem was for people who loves their spa...

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Helpful?
Thank ashazzy08
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings ashazzy08 Thank you very much for staying with us and the great review - very happy to know you had a wonderful stay. All of us here look forward to welcoming you back. Be well Ko V

cktng
Reviewed 4 days ago NEW

Location was fantastic! Room was a little old but it didn't bother me. Nice big bathroom. Very comfortable bed. I arrived early at the hotel (room was not ready) and asked to charge my phone. Front desk said sorry, couldn't help me. Business centre said sorry, couldn't help me. 5 Senses the Chinese restaurant said sorry, couldn't help me. Really?...

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Helpful?
Thank cktng
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings cktng Thank you for staying with us and your time in sharing your stay experience - actually it is very disturbing to read your comments and it is totally unacceptable. I have already address this with the departments mentioned. Please accept our apologies. On a lighter note, great to hear you liked our breakfast adventure. Please come back again...

Melbourne, Australia
Reviewed 5 days ago NEW

Lost count of how many times i've stayed here, but always happy to return. It's across the road from the Pavillion Shopping Centre, so location for shopping is excellent. Customer service is excellent.. honestly, i can't fault this hotel. Ok, one flaw, it's not great for tanning as the pool is shadowed by the building at the sunniest part of...

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Helpful?
Thank wheredoilive
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings wheredoilive All of us here at The Westin thank you for your trust, loyalty and support - extremely happy to know we have, once again, lived up to your expectations. Look forward to your return again soon. be well Ko V

Singapore, Singapore
Reviewed 5 days ago NEW

I did my booking by calling the hotel direct. Their customer service staff was helpful and I got a good offer despite the peak period. the reason why I choose this hotel is because it is very accessible. Opposite is the Pavillion Shopping Centre. On the same lane, there is Lot 10, Farenheit, H & M, Sungai Wang Shopping Centre....

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Helpful?
Thank asmidahmohamad
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings asmidahmohamad Thank you very much for staying with us and your time in reviewing our hotel - very delighted to hear you had a great stay but most importantly our services and facilities lived up to your expectations. Glad you liked the heavenly bed too, which is one of our signature heavenly products. See you again soon be well...

Reviewed 6 days ago NEWvia mobile

I just stayed 6 days in the 2 bedroom suite and only reason I stayed here was because it was cheaper to the JW Marriott by SGD 700 and had full kitchen facilities which I thought was a bargain as compared to JW. After staying here I understood why. Firstly I arrived at around 6.30pm and it took me 30-40...

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Helpful?
1Thank Ernest T
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Ernest T We thank you for staying with us and your time in sharing your stay experience. It was with deep regret that we learnt of the unpleasant incidences that you have experienced. Having read your comments, there was indeed no excuse for the inefficiency shown by our staff but to extend our most profound apologies for the aggravation...

Kuala Lumpur, Malaysia
Reviewed 6 days ago NEW

I came in with a group of 10, we went to Prego and it was full downstairs, we were taken upstairs into a private room, which is small and we were disappointed! A few minutes later,Mr.Darmen came and told us he has a vacant place for us and we were all so relieved. We enjoyed our time there, thank you...

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Helpful?
Thank mishal75
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings mishal75 Thank you for dining in Prego - delighted to hear Darmen managed to recover the situation very quickly and efficiently. You have given me great joy to share your compliments with him and the rest of the team. Look forward to your return soon. be well Ko V

Reviewed 1 week ago via mobile

Had a good experience especially by being a member of the Beyond Dining .. right from the valet, when I was recognised and advised about parking my car and then at front office. At front office Beyond Dinning staff was waiting for me to check me in immediately and beyond this point, Mr Ruben from Beyond Dinning made my day...

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Helpful?
Thank JagSingh06
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings JagSingh06 Thank you for your support - extremely happy to hear you had a great arrival experience and our team provided personal and instinctive services. See you again soon be well Ko V

Reviewed 1 week ago via mobile

The rooms are spacious, very clean and the bathroom is huge. We had breakfast downstairs in The Living Room. The buffet was incredible with a variety of Internations and local spread. There is a bakery that makes fresh bread, croissants, danish, cakes and etc. - just amazing! Being opposite the Pavilion Mall, it made shopping much convenient! The staff were...

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Helpful?
Thank Triptpal K
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Triptpal K Thank you for staying with us and signing up as Beyond Dining member - very happy to hear you had an enjoyable stay but most importantly we have a team of friendly and attentive staff with special mention to Ruben. All of us here look forward to welcoming you back soon be well Ko V

Melbourne, Australia
Reviewed 1 week ago

The Club Lounge is very luxurious and provides a really nice and relaxing atmosphere. Food and drinks in the lounge are of high quality and with a nice selection. The lounge staff is top notch, very efficient and helpful. A special thanks to Odie for his excellent service and positive manner. Other hotel facilities are also excellent with several good...

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Helpful?
Thank zackos39
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings zackos39 Thank you very much for staying with us and the great feedbacks - I am very happy to share them with the team. Please come back again whenever travel plans bring you back to Kuala Lumpur be well Ko V

Singapore, Singapore
Reviewed 1 week ago via mobile

Booked the suite room at The Westin KL to extend my stay over in KL for a night. Truly impressed with the service. However upon check in the room was not ready and we were escorted up to the Executive Club Lounge. I'm totally impressed with the service given by the Executive Club Lounge staffs. They are so dedicated with...

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Helpful?
Thank FifieFifey
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings FifieFifey From all of us here, we would like to wish you Happy Anniversary once again and delighted to hear you had a wonderful stay. I am happy to communicate your feedbacks to the team - thank you. We look forward to welcoming you back to celebrate many more occasions with you. Be well Ko V

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Asian, International
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $134 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kuala Lumpur staff and other travellers.
12 questions
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Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great location and comfortable stay”
 of 5 bubbles Win8028, 12 Mar 2017 | Read review
“Close to the main attractions of KL!”
 of 5 bubbles trekandtravel175, 4 Mar 2017 | Read review
“City view room at higher floor”
 of 5 bubbles Inderpreet1313, 25 Feb 2017 | Read review
“Choose the room not facing the main road.”
 of 5 bubbles M9564LDdaniels, 25 Feb 2017 | Read review
“Ask for the front room overlooking Bukit Bintang”
 of 5 bubbles ARuem, 20 Feb 2017 | Read review
5 of 5