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The Westin Kuala Lumpur

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The Westin Kuala Lumpur
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2,249 Reviews from our TripAdvisor Community

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Showing 2,017: English reviews
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Reviewed 2 days ago NEW

We have stayed at the westin it is one of our very favourite hotels. The club rooms are excellent with the club lounge being one of the best we have used. Ody at westin executive club was very attentive and made us feel extremly welcome. All the staff from the moment you walk into the hotel are friendly and efficient....

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Helpful?
Thank Darwin L
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Darwin L Many thanks for the fantastic feedbacks and thank you for your support. All of us here are very happy to know you had an enjoyable stay but most importantly the team provided personal and instinctive experiences. Look forward to welcoming you back soon be well Ko V

Reviewed 3 days ago NEW

I stay in The Westin Kuala Lumpur regularly on business trips to Malaysia. The hotel facilities are first class, the rooms are always clean and tidy and the service is always excellent. Highly recommended.

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Helpful?
Thank Craig M
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Craig M Thank you very much for the wonderful feedbacks - I am very happy to share them with my team. Look forward to welcoming you back soon be well Ko V

Singapore, Singapore
Reviewed 3 days ago NEWvia mobile

Pros- nice 5 star hotel, nice location, carpeted rooms, nice bathroom, well maintained, nice breakfast, nice bedding, friendly and helpful staff. Cons- long long wait at front desk for Checkin. Finally they said to wait till 3pm. Their Checkin is 3!. Checkout also long wait at desk. Only two to attend even when Hotel is full. This is my experience...

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Helpful?
1Thank SJK2525
Kuala Lumpur, Malaysia
Reviewed 4 days ago NEW

It has been years since I last stayed here. On my recent trip to KL I decided to stay here because of it's close vicinity to where I needed to be. Located in the heart of Bukit Bintang, KL, where the shopping area is, it is very convenient for me to be staying here. It is also accessible through the...

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Helpful?
Thank ARuem
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings ARuem Thank you for your support and the fantastic review - extremely delighted to know we have once again lived up to your expectations. I am very happy to share your feedbacks with the team. All of us here look forward to welcoming you back whenever you return to Kuala Lumpur be well Ko V

Singapore, Singapore
Reviewed 4 days ago NEW

I stayed at the Westin KL for 3 days while in KL on a business trip in mid-February. I didn't have a choice of hotel as the conference I was at was being hosted at the hotel, but I didn't mind as I figured it couldn't be too bad. I was wrong. To start with, the chauffeur service and the...

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Helpful?
9Thank radvani
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings radvani First and foremost, please accept our sincere apologies for the less than satisfactory experience. With regard to the room condition, we have established a very effective preventive maintenance program which involves taking 3 rooms out of order from a floor every day until all floors are completed. This program involves doing the necessary rectification on overall conditions such...

Kuala Lumpur
Reviewed 6 days ago NEW

I booked the 1 bedroom service suite and it was spacious, full kitchen, living area, enclosed balcony, a study/den and the separate master bed room. Platinum SPG is also given access to the lounge and breakfast inclusive. It is located in a popular part of town in KL, minutes of walk away from food, pubs in Changkat and shopping in...

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Helpful?
Thank sugimgoh
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings sugimgoh Thank you for staying with us and truly appreciate your time in reviewing our hotel - delighted to hear you liked our one bedroom residence and had an enjoyable stay. Please come back again whenever you return to Kuala Lumpur be well Ko V

Melbourne, Australia
Reviewed 1 week ago

We have been visiting The Westin KL yearly for the past decade with our family. Each year we are blown away by the exquisite food and excellent service. Being the foodies that we are, we always take note of what was done well each year and what could do with some improvement. This year however, we have nothing but good...

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Helpful?
Thank GodwinFamily
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings GodwinFamily All of us here at The Westin Kuala Lumpur thanked you for your support, trust and loyalty - extremely delighted to hear we have once again lived up to your expectations. Glad that you have noticed the improvements. Our teams are constantly striving for excellence to deliver customers' satisfaction. Also, thank you for the recognition given to Chef...

Melbourne, Australia
Reviewed 1 week ago

Friday Night, 17 Feb 17. We have just returned to our rooms after having gone to the Asian Buffet Dinner at The Westin KL. It was a piece of artwork on display. No words can describe this super experience! There were dishes upon dishes of amazingly flavoursome food created by highly skilled Chefs. Trays of the best South East Asian...

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Helpful?
Thank Akhidenor
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Akhidenor Thank you so much for the wonderful feedbacks - you have given me great joy to share them with the team with special mention to Chef Mohd Taib, Chef Suhalmi and Fuad but most importantly all of you had a great dining experience. Look forward to welcoming you back soon be well Ko V

Gold Coast, Australia
Reviewed 1 week ago via mobile

I continue to stay at this property on business and leisure - location- price- best heavenly beds - and the Executive Floor/Club Team - particularly Said are totally professional - attentive and friendly! The team Welcome me back each time and are just super! Also the gym is great - good enough when travelling and keeping fit! Will be back...

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Helpful?
Thank ErinMoston
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings ErinMoston Thank you so much for your trust, loyalty and support - very happy to hear our services and facilities lived up to your expectations but most importantly Said from the Executive Club Lounge provided professional services. He is indeed a STAR. All of us here look forward to welcoming you back soon Take care Ko V

Melbourne, Australia
Reviewed 1 week ago

Only stayed for two nights but i must say was great. Excellent room great service don't have a bad thing to say. Oh check out the bar their is an amazing bartender in Quba makes a mean cocktail i had 5 :))

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1Thank Voltare
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Voltare Thank you for staying with us and your time in sharing your stay experience - delighted to know you had a wonderful stay and an enjoyable time in Qba. Please come back again whenever you return to Kuala Lumpur be well Ko V

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Asian, International
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $134 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kuala Lumpur staff and other travellers.
11 questions
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Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the front room overlooking Bukit Bintang”
 of 5 bubbles ARuem, 20 Feb 2017 | Read review
“Executive Rooms”
 of 5 bubbles GodwinFamily, 17 Feb 2017 | Read review
“Top Location, Spacious Rooms and Food to die for.”
 of 5 bubbles Akhidenor, 17 Feb 2017 | Read review
“room facing Pavilion mall, better view but more noise”
 of 5 bubbles D_Kailua, 8 Feb 2017 | Read review
“Avoid city view rooms if you can. They face the main road in front of the hotel, and the traffic noise can be annoying.”
 of 5 bubbles FatBoySlim69, 30 Jan 2017 | Read review
5 of 5