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Sheraton Imperial Kuala Lumpur Hotel

Expedia.comUSD 85*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 96*
USD 85*
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USD 87*
USD 88*
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Sheraton Imperial Kuala Lumpur Hotel
Sheraton Imperial Kuala Lumpur Hotel
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3,054 Reviews from our TripAdvisor Community

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Showing 2,587: English reviews
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Reviewed 2 days ago NEWvia mobile

Nice hotel and friendly staff specially MR. Faisal , very kind and helped me during my stay in KL. Highly recommend Sheraton imperial. The hotel is three stations far from bukit bentang by monorail (5 minutes and there is a monorail station beside hotel(medan tuanku).

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Helpful?
Thank Anas Y
Manly, Australia
Reviewed 2 days ago NEWvia mobile

3 day business trip with this hotel chosen as our base. Room was spacious and comfortable and I experienced a good level of service during my stay. I also used the gym each day which was adequately fitted out and included water and towels as you'd expect. Breakfast buffet was very good ... huge range of choice which I took...

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Helpful?
Thank clarepsydney
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Thank you for your kind words of appreciation for our associates and service delivery.It is a great pleasure to know that you were pleased with the attentiveness and friendliness of our associates and leave with such a memorable impression. It is our aim to consistently deliver a high quality service to all our valuable guests such as yourself, and we...

Kuala Lumpur, Malaysia
Reviewed 2 days ago NEW

I booked the stay over the phone. Awesome service through the phone. Professional yet friendly service by the reservation team (sorry I can’t recall the names). The nightmare started when I requested for a special arrangement for my stay, im celebrating my partner’s birthday. The housekeeping and concierge called me but I gave up talking to them. I dealt with...

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Helpful?
Thank Cammal K
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Thank you for taking time to let us know of your valuable experiences regarding our service delivery and food & beverage. Your feedback are highly appreciated. We have taken into account the aspects you mentioned and are working on ways to ensure that we do not disappoint any other guest in a similar way as we strive to improve the...

Reviewed 2 days ago NEWvia mobile

We stayed for one night at Sheraton Imperial. The hotel looks old and tired. We parked at the basement which was gloomy and dark and as a guest was only allowed to park on basement 3 as the rest were reserved. However the hotel had friendly and helpful staff which made up for the dull ambience.

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Helpful?
Thank Izma I
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Your valuable feedback are really valuable. We have taken into account the aspects you mentioned and are working on ways to ensure that we do not disappoint any other guest in a similar way as we strive to improve the quality of our service. Yours sincerely, Derrick Felix Executive Assistant Manager

Reviewed 3 days ago NEW

Great Sheraton Imperial hotel in a good location for shopping and restaurants. staff were very helpfull and friendly, club lounge was always busy with great views over Kuala lumpur, breakfast has a great selection.

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Helpful?
Thank Fraser C
Eugene, Oregon
Reviewed 3 days ago NEW

Due to the type of work we do we needed a time to get away from our current country to rest and relax and have some fun exploring. This hotel was perfect for our short time away. It has everything we needed. Beautiful room with view of KL Tower. (We paid extra for the view) Nice pool, great spa where...

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Helpful?
Thank sonlover4life
Taiping Malaysia
Reviewed 5 days ago NEWvia mobile

Stayed here last weekend with my family. Booked two rooms and requested for an early check in. When I arrived there around 11.30pm my rooms are ready. Checking in was fast and the staff who attended me was good. Rooms are spacious and clean. The buffet dinner was great. Lots of choices to choose from. I would really recommend the...

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1Thank MohdRavi
melbourne
Reviewed 5 days ago NEW

Stayed here for the first time in KL and so glad we did. Great location close to amenities, sights and the executive club topped a very pleasant stay. The staff and customer service a stand out and deserve special mention esp for a busy city hotel. Special mention to club manager Fairoz and staff Winnie and Thuri - keep up...

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1Thank sumi_putra
Singapore, Singapore
Reviewed 5 days ago NEW

I stayed here 1 night as a SPG member for a short business trip in KL. Even reaching the hotel in early morning on weekend, I was given the room by the most friendly man guest service agent who also recognized me for the SPG member. I was upgrade from Deluxe to Deluxe Corner KL Tower View which is very...

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Helpful?
1Thank ChinChinnapat
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

We regret the standards of our service fell short of your expectations, and please accept our most sincere apologies. We also appreciate your valuable feedback which we will continuously strive to bring a better value of our service delivery. Your sincerely, Derrick Felix Executive Assistant Manager

Oakham, United Kingdom
Reviewed 1 week ago

My wife and I have visited this hotel many times the latest being in April for 4 nights. The staff are very friendly and helpful. The rooms are very spacious and comfortable but are beginning to date. There is an excellent choice for breakfast. My only constructive criticism is the evening buffet, the selection of food is very good but...

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Helpful?
Thank David G

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Celestial Court
Celestial Court
Cuisines: Chinese, Asian
Essence Restaurant
Essence Restaurant
Cuisines: Asian, Malaysian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more   less 

Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $93 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Reservation Options:
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur
Hotel Style:
#15 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Kuala Lumpur Hotel staff and other travellers.
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Questions? Get answers from Sheraton Imperial Kuala Lumpur Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is away from hustle and bustle but not a far distance to main city area on transit. It was good to have the best of both worlds.”
sonlover4life, 21 May 2017 | Read review
“Nice Hotel, Value for Money”
ChinChinnapat, 19 May 2017 | Read review
“Higher floor for better views over the city”
MALEST1980, 17 May 2017 | Read review
“Higher floors can get to see KL”
Ezhamk, 14 May 2017 | Read review
“Club rooms above the 35th floor facing the Twin Towers which have now been blocked out of view by the new Platinum building”
watchdog_11, 14 May 2017 | Read review
5 of 5
Expedia.com
USD 85* /night
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Sheraton.comUSD 87
Hotels.comUSD 88
CancelonUSD 96
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Prices are for 1 room, 2 adults
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