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The Ritz-Carlton, Kuala Lumpur

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The Ritz-Carlton, Kuala Lumpur
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486 Reviews from our TripAdvisor Community

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Showing 418: English reviews
Start your review of The Ritz-Carlton, Kuala Lumpur
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Reviewed yesterday NEWvia mobile

Before this we used to stay at JW Marriot, but because it's full we were given a choice to stay at Ritz. They say that first impression is always the start to a good journey and Ritz nailed it. We arrived at the entrance and every staff greeted us with their warm smiles. The staff even give us a tour...

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Helpful?
Thank Nur mala A
Arizona
Reviewed yesterday NEW

Incredible stay!!! Ted Tucker -,Atelier Ratman (Bangladesh) ,Greeter Mary, concierge Mrs. Lee at breakfast were amazing...it was a fabulous room with 4 bathrooms , good location, great view, fantastic breakfast, so many things that I can go on and on,......spa village to die for, super high tea, the best customer service I ever experience.... one of the best Ritz Carlton...

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Helpful?
Thank LizzyArizona
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear LizzyArizona, Thank you for taking the time to share with us about your stay, I appreciate it very much. I am glad to know that you were well looked after by the Ladies and Gentlemen and I am delighted to read that you had a memorable stay. Thank you for your kind compliments to the team who have provided...

Doha, Qatar
Reviewed 3 days ago NEWvia mobile

I am booked to stay at RC tomorrow. The booking was made more than a month back, and I had emailed RC for airport pickup. No one responded. I called them few days back and gave them all my request details. After all that I was asked to send an email about it, which I did. No action taken for...

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Helpful?
1Thank Deepa S
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Deepa S, Thank you for bringing this to our attention. Please accept my sincere apologies for the inconveniences caused to you. Indeed, the various communication breakdowns that you mentioned are absolutely not up to the Ritz-Carlton standards that we are known for. Rest be assured that I have reviewed your comments with the team to avoid future reoccurrence. I...

Hong Kong, China
Reviewed 4 days ago NEW

The hotel is centrally located in Butik Bintang. However, the view from the hotel front porch is terrible. It faces the back alley of Westin Hotel and there is huge garbage dumpster on the pavement. Suggest to hide this ugly sight with role of tall potted plant. Have tried to order room service and asked the operator for pots of...

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Helpful?
Thank poortraveller2014
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear poortraveller2014, Thank you for taking the time to thoroughly review your stay at our hotel. It is essential for us to continuously improve our quality of service, therefore your constructive and detailed feedback is key. Please accept my sincere apologies for the inconveniences caused to you throughout your time here. Rest be assured that your comments have duly been...

Singapore, Singapore
Reviewed 5 days ago NEW

Hotal is in a good location with good food and shopping nearby. Hotel staff are very friendly. Hotel rooms and facilities are in good condition. Hotel rates are reasonably priced. Will definitely stay in this hotel when I am back in Kuala Lumpur.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank e_tan_ch
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear e_tan_ch, Thank you for taking the time to share your positive feedback with us, I appreciate it very much. I am glad to read that you thoroughly enjoyed your stay, especially the guestrooms, price, facilities, location, and the services rendered by our team of Ladies and Gentlemen whom will be overjoyed to receive your kind words. Your promise of...

Penang Island, Malaysia
Reviewed 6 days ago NEW

That the Ritz carlton is luxurious haven of delight is self evident from the moment that one sets foot into the foyer. Although my stay was short i was greeted by an array of wonderful experiences from day one. As this was a special occasion, details of which were skilfully coursed from me by the well trained staff. Both my...

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Helpful?
Thank aikidokenken
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear aikidokenken, Thank you for taking the time to write about your lovely stay experience with us. I am delighted to hear that you and your wife had a great stay with us and found the services rendered by our Ladies and Gentlemen to your liking. The genuine care and comfort of our guests are always our highest mission. It...

Reviewed 6 days ago NEWvia mobile

The hotel had a much needed overall renovation that not only refreshed it but gave it a warm sophisticated residential feel. While in the 'golden triangle' of Kuala Lumpur near Bukit Bintang, it's however tucked away behind yet accessible to the best shopping and dining. The service is attentive and personal but not too much. The butler Mabel was brilliant...

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Helpful?
Thank Alex C
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Alex C, Thank you for sharing your feedback with the travel community here on TripAdvisor. I am delighted to read that you found our hotel's décor and the service rendered by our Ladies and Gentlemen to your liking. I will be sure to share your comments with the team, especially with Mable. Indeed, I cannot agree with you more...

jasethetravelagent
Reviewed 1 week ago NEW

The Ritz-Carlton experience continues to thrive. Excellent in every way, their staff amazingly attentive and sincere. A fabulous hotel, very high standards, fantastic position in the heart of KL and a pleasure to stay here. the 2 bedroom suite is just superb for a family and even comes with it's own office plus kitchen if you need it. 10/10 -...

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Helpful?
Thank jasethetravelagent
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear jasethetravelagent, It gives me great pleasure knowing that you had a fantastic stay with us and we truly appreciate you taking the time to share your most recent stay experience with us.I am delighted to read that your overall stay was nothing short of wonderful, especially the service rendered by our team of Ladies and Gentlemen. Indeed the hotel...

PUTRAJAYA, Malaysia
Reviewed 1 week ago

at 11am (19th Feb) on my way to the room, i saw 3 staff just came out from our room (1802) and when i ask them they said they wish to confirm what time are we leaving. We were surprised on how they can access our room without our authorization and prior check out i reported the incident to front...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
8Thank wanahmadt
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear wanahmadt, Thank you for taking the time to share your review with us. It is with deep regret that I read about the disappointing experience that you have faced. I sincerely apologise as this is most certainly not the high standards that we pride ourselves in. I trust that my Guest Recognition Manager, Mae Ling, currently in contact with...

Hong Kong, China
Reviewed 1 week ago via mobile

Think twice before you check in Ritz Carlton Kuala Lumpur. This review will show you what you may face in Ritz Carlton Kuala Lumpur. After gym and want to get a refreshing shower? What about a yellow one? Crisis 1. Water in the bathroom was yellow and they took over an hour to repair. Sudden power shut down may give...

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Helpful?
6Thank KerrySiu
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear KerrySiu, Thank you for taking the time to share your stay experience with us. It is with deep regret that I read about the disappointing experience and inconveniences you had to face during your stay with us, please accept our sincere apologies. I trust that my Guest Recognition Manager, Mae Ling and Rooms manager, Tanzie has reached out to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Ensconced within this new and stylish 364-room all-butler hotel is a contemporary urban retreat with a legacy spanning 18 illustrious years. A landmark in the vibrant Golden Triangle of Malaysia's capital city, the hotel is recognized as one of the top five butler hotels in the world by The Independent. It continues its legacy of service excellence, uncompromising quality with access to a range of bespoke services crafted with our guests in mind. Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city's Golden Triangle, the hotel has long commanded an enviable address. The refreshed hotel is comprised of 364 elegant rooms and suites, restaurants, spa and public spaces. The Ritz-Carlton, Kuala Lumpur butlers are the very personification of service excellence and attention to detail for which the hotel is world-renowned. From unpacking and packing, shoe shine and car transfers,to organizing the perfect itinerary for shopping, dining, and entertainment, these highly trained butlers add an integral edge to an unforgettable stay. ... more   less 

Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $185 - $542 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
Number of rooms: 365
Reservation Options:
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Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Hotel Style:
#8 Spa Hotel in Kuala Lumpur
#9 Romantic Hotel in Kuala Lumpur
#12 Business Hotel in Kuala Lumpur
#13 Luxury Hotel in Kuala Lumpur
#13 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Kuala Lumpur staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“go for the 2 bedroom suite if you can.”
 of 5 bubbles jasethetravelagent, 21 Feb 2017 | Read review
“Insist on higher level room”
 of 5 bubbles genxyx, 20 Feb 2017 | Read review
“Love the view from higher floor!”
 of 5 bubbles Tauries328, 13 Feb 2017 | Read review
“Super location”
 of 5 bubbles daviesi2017, 4 Feb 2017 | Read review
“High floor”
 of 5 bubbles ogt123, 26 Jan 2017 | Read review
5 of 5