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Shangri-La Hotel Kuala Lumpur

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6,386 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Kuala Lumpur
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Showing 5,515: English reviews
Belfast
Reviewed 22 August 2014

We stayed here for 4 nights at beginning of August in room 1616. Our room was a good size for the 3 of us. We thoroughly enjoyed our stay and the hotel is in a great location. The staff were lovely especially the girls at the Lemon Garden cafe where we had breakfast each day. The breakfast range was amazing...

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1Thank Horrified410
Abu Dhabi, United Arab Emirates
Reviewed 22 August 2014

The quality of services and hotel facilities makes it with no doubt the best 5 stars hotel in Kuala Lumpor. I would also rate it as one of the best hotels in Malaysia, having said that i recommend it for all family and solo travellers

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1Thank Mutaz M
Adelaide
Reviewed 22 August 2014

A fantastic stay over 3 nights. The horizon club was a definite must. The attentive, professional staff make any request effortless. After reading previous reviews I set high standards for this stay and they were easily surpassed

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Thank Peter D
Johannesburg, South Africa
Reviewed 22 August 2014

We loved the hotel from the moment we arrived. I have stayed at other 5 stars but this hotel is in a league of its own. I will be only stay here if I come back again. The room was magnificent and the staff could not do enough. We stayed 5 nights . Just brilliant

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Thank Nabeelmoosa
Honolulu, Hawaii
Reviewed 22 August 2014 via mobile

The rooms, front desk staff, hospitality, and breakfast are fabulous; what you would expect from a Shangri-La hotel. However, the location once in the heart of great variety of restaurants and nightlife along with the Petronas twin towers in years past is now among the remnants of bars and western food establishments catering to tourists and horrible gridlock traffic during...

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Thank Joker_Six
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us during your recent trip to Kuala Lumpur. We have taken note of the comments in your review and will have them investigated and improved. In the meantime, we hope you would accord us another opportunity to prove our services to you again in the near future.

Adelaide, Australia
Reviewed 22 August 2014

Elegant, luxurious hotel. We only stayed for 1 night but wished we had longer. From the moment the taxi arrived at the hotel, they make you feel special. Check in was a breeze, the luggage was sent to our room within minutes and we had a fabulous room. We ate in the hotel late at night in a very lively...

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1Thank DarlingfromStirling
Linz, Österreich
Reviewed 22 August 2014

We were in S.L. / KL in August 2014. Within a promo we got a nice room in the 23rd floor including breakfas (big choice and very tasteful) and free entry to the lounge in the afternoon (free cocktails - tasteful!, free odeuvres, anti- and alcoholic drinks...) The most impressive thing was, that the staff was really attentive and friendly....

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1Thank Sweetmarky
London, United Kingdom
Reviewed 22 August 2014

This is a good central KL hotel. The club lounge is chaotic but it does work despite overcrowding. are very comfortable indeed. Worth a visit. I'd suggest getting ShangriLa Golden Circle membership to ensure your treated like a VIP.

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Thank SalutiPrego
Reviewed 21 August 2014

Beautiful hotel, amazing breakfast, wonderful staff, just as advertised. The hotel is perfectly located between KLCC and Bukit Bintang. The only criticism would be that the rooms were a little small, apart from that we loved our stay there!

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Thank Dadoo89
Perth, Australia
Reviewed 21 August 2014

This was our third stay at the Shangri- La & it never disappoints In our travels around the world the star rating system is vary variable but this hotel is a true 5 star & a bench mark for 5 star rating. The breakfast selection is superb with the evening buffet equally superb. Staff are very attentive in a friendly...

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1Thank Darrel J

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $144 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Cancelon, Shangri-La Hotels and Resorts, Priceline, Agoda, HotelTravel.com, Asiatravel.com Holdings, Travelocity, Odigeo, Orbitz, TripOnline SA and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are quiet.”
 of 5 bubbles JGMalayil, 3 Dec 2016 | Read review
“Whether i's for a personal celebration or a business lunch, try Lafite. it's surely the best value-for-money classy French restaurant in KL.”
 of 5 bubbles , 1 Dec 2016 | Read review
“Great room, family kept saying it feels like home. Bed was the most comfortable ever!”
 of 5 bubbles kayzac9, 26 Nov 2016 | Read review
“Club rooms are the best”
 of 5 bubbles jennifersS2743YX, 20 Nov 2016 | Read review
“Higher floors are executive rooms so with access to Executive Lounge.”
 of 5 bubbles kasalamd, 15 Nov 2016 | Read review
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