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Shangri-La Hotel Kuala Lumpur

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 128*
USD 129*
USD 129*
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Shangri-La Hotel Kuala Lumpur
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6,880 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Kuala Lumpur
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Showing 5,930: English reviews
Kuala Lumpur, Malaysia
Reviewed 19 February 2015

We stayed in shangrila hotel again to celebrate valentine day this year, we really enjoyed and satisfied with all the facilities. Booked the hotel seafood night dinner buffet, awesome ! the food quality was excellent ! Suggest the restaurant staff to keep the crackers (keropok) in containers because the crackers were exposed and became not crispy. Overall stay experience was...

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Thank Justinlyh
Ho Chi Minh City, Vietnam
Reviewed 19 February 2015

Stayed for a two night stay in January 2014. The rooms were nice the staff was attentive. The breakfast staff needs some work. If you go first thing in the morning there is no one to help and make eggs. Mostly Malaysian food.The pool was great.

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Thank Jerry D
edinburgh
Reviewed 19 February 2015

On check-in we were offered the option to upgrade to the club room with lounge access, which we accepted. Our room was very comfortable and quiet with views of The Pertronas Towers. Breakfast was taken in the restaurant on the lounge which was very busy. The staff were really struggling to keep refilling items and seat everyone. I think the...

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3Thank Fairmont123
Reviewed 17 February 2015

We had a deluxe room which was perfect for our family (couple with a small child). The room service was exceptionally fancy with a table and table cloth set up. I loved the spacious bathroom with all the trimmings. The buffet had an enormous variety. Staff and concierge were friendly and courteous. The day spa was also a treat we...

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2Thank Aj C
Preston, United Kingdom
Reviewed 17 February 2015

We stayed here for 3 nights and got upgraded to a suite courtesy of a golden circle voucher ( why is everyone not a member ?) . The room was spacious and well equipped and my only criticism would be that they now only offer there own brand toiliteries instead of a premium brand - this seems to be a...

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1Thank Daniel H
edinburgh
Reviewed 17 February 2015 via mobile

Stayed her for one night and although the hotel is luxurious, clean and the rooms are nice it did at times feel a bit stuffy. The door man didn't even look at me when I came through the door when I arrived....prob cos I look like a traveller...and the bell boy muttered something as he left my room when I...

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1Thank grubs77
Ireland
Reviewed 16 February 2015

A lovely hotel- staff were very pleasant and helpful at all times. The lobby is very eye catching. There was a great selection at breakfast. The location of the hotel is ideal if you are in KL for a short time- able to walk to the petronas towers easily and there are shops nearby.

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Helpful?
Thank WhatsMyNameAgain
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your lovely review of our hotel. I am delighted to know that you have enjoyed your stay with us and that you have found our staff helpful and pleasant. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred...

Chicoutimi
Reviewed 16 February 2015

Warm welcome upon arrival, stylishly dressed and groomed personnel, attention to detail. Good food and wonderful setting. The dinner buffet serves sushi, which is good, but the thinnessof the fish makes me wonder why bother? Everything else is so luxurious, why skimp on this item? Otherwise, stellar hotel.

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Thank Carol T
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. We are delighted to know that you have enjoyed your stay with us. All of us at Shangri-La Hotel, Kuala Lumpur look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Colchester, United Kingdom
Reviewed 16 February 2015

Shangri-La KL is a quality hotel staffed by very efficient friendly hoteliers. We have now stayed three times using the Horizon Club facilities. The breakfasts, afternoon cream teas and early evening cocktails are superb. Within a couple of days the staff knew who we were,what we liked and how we liked it. Over all a wonderful hotel!

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Thank barryjones7
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. I am glad to learn from your review that you have enjoyed your stay with us. Most of all, I would like to thank you for your compliments on the facilities and services at the Horizon Club. We look forward to welcoming you back to...

Los Angeles, California
Reviewed 16 February 2015

Pros: - Top-notch modern gym facilities - Great view from the pool - High food quality in lobby and restaurant - Spacious and modern rooms - Very good price/value Cons: - No whirlpool - Overpriced mini bar and laundry service - Awkward location in Kualu Lumpur

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Thank tomypro
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your trip to Malaysia. We are truly happy to know that you were satisfied with our gym facilities and dining options. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $159 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Asiatravel.com Holdings, Hotels.com, Orbitz, Hotwire, Expedia, Agoda, Travelocity, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and HRS so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can afford it book a room on the club floor for access to the the club lounge”
397libbys, 26 May 2017 | Read review
“Always ask for a city-view room.”
cphang, 22 May 2017 | Read review
“Go for the club room it is well worth it.”
FirmfriendsLondon, 21 May 2017 | Read review
“City view so you get the opportunity to see the busy and bustier city with people in cars, scooters and on foot.”
Boss_Lass_007, 18 May 2017 | Read review
“A Club room is a must...fantastic staff who couldn't be kinder, nicer or more efficient.”
markyfuk, 18 May 2017 | Read review
5 of 5
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USD 128* /night
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Prices are for 1 room, 2 adults
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