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A traditional greeting from the heart awaits each of our guests on arrival to the Shangri-La Hotel, Kuala Lumpur. Our hotel is a welcome retreat from the bustling streets of the city; relax poolside in our tropical gardens, re-connect over drinks in our sun drenched lounge or rejuvenate and recharge at our Health Club & SPA. Perfectly situated in the heart of the city, the hotel is within walking distance to prime business, shopping and entertainment districts. Always attentive to our guests' comfort, the hotel also offers shuttle service to key areas such as KLCC, Pavilion Shopping Mall, Lot 10, Starhill Gallery and Fahrenheit 88. The preferred choice of business travellers, families and perfect for short staycations, Shangri-La Hotel, Kuala Lumpur also offers in-house kids’ activities (only Friday and weekends) that allows family bonding in a fun and relaxing environment. After a long day of exploring, return to discover our variety of dining experiences that are sure to surprise and delight.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Shangri-La Kuala Lumpur garners high marks for its cleanliness, with guests regularly noting the pristine condition of the rooms and facilities. Nestled in a central location, the hotel is a favorite for its easy access to Kuala Lumpur’s attractions and shopping hubs. The extensive amenities, including the Horizon Club Lounge and a diverse breakfast, receive accolades from families and business travelers alike.
While the rooms are celebrated for their space and comfort, a few guests have suggested the need for updates. The hotel's atmosphere exudes luxury, contributing to its reputation as a tranquil urban retreat. Though service is generally lauded for its warmth and professionalism, some visitors have pointed out occasional lapses.
Location
Central
Atmosphere
Luxurious
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Professional
Amenities
World-class
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We were in a club room, and the Horizon club was worth the money, providing club access to breakfast, afternoon tea, evening cocktails and background music that was very relaxing. The lounge area in the main reception was very grand and large as well. The hotel was very close to everything in KL, 10 minutes from the Petronas Towers and 10-15 minutes from Bukit Bintang.
However, the breakfast at the Lemon Garden (downstairs), was like a cafeteria, and the food was not being replenished very quickly. As this is a five star hotel, we were surprised that the main breakfast did not meet a similar standard to the Horizon Lounge. It was very busy as well.
On top of this, the pool and the spa looked like they hadn't been touched for years (probably since the 90s). The pool & spa needs a refurb. We thought we could smell mould in the jacuzzi area as there were no windows/little ventilation.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 16 July 2024
Dear Vacation26453155719, Thank you for sharing your feedback about your recent stay at Shangri-La Kuala Lumpur! We are pleased to hear that you enjoyed the benefits of the Horizon Club and our central location. However, we regret to learn about your experience at the Lemon Garden and the condition of our pool and spa. Your comments are valuable to us as we strive to maintain high standards of service and facilities. Please be assured that we will address these concerns to enhance our guest experience. We hope to have the opportunity to welcome you back in the future. Warmest regards, Somik Banerjee Resident Manager
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I loved this hotel. Great location beautiful rooms. Just wish they had outlets by the bed for charging. A gorgeous lobby, A state of the art gym, locker rooms with a Jacuzzi, sauna and steam room. A great pool with an adult only section. Pay the extra and get the Horizon club floor a choice of breakfast either at the club or the unbelievable Lemon Garden Cafe which has a buffet with everything from dim sum to sushi and in between! Tea time and canapes and cocktails! Oh the club also has an adult only section, wish they had adult only floors! Would highly recommend and return!
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Date of stay: April 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gonzalo Duarte Silva, Owner at Shangri-La Kuala Lumpur
Responded 16 Apr 2023
Dear bukagirl, Thank you for staying with us and taking the time to share an excellent review of your recent visit. We are pleased to hear that you enjoyed our hotel's convenient location and beautiful rooms. It's great to know that our gym, locker rooms with Jacuzzi, sauna, and steam room, as well as our pool and adult-only section. At Shangri-La, we strive to create memorable moments for our guests, and we are delighted that we were able to do so during your stay. We are pleased that you had a fantastic experience with our Horizon Club floor and Lemon Garden. Our team is committed to providing exceptional service and a memorable experience to all of our guests. We appreciate your feedback regarding the outlets by the bed and we will definitely take that into consideration for future improvements. Thank you for your kind recommendation and we hope to have the pleasure of welcoming you back soon. Warmest Regards, Gonzalo Duarte Silva General Manager
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This is a great hotel with amazing location to explore the vibrant buzzing city of Kuala Lumpur.
Petronas Towers and KLCC Park, KL Tower , Independence Square, Petaling Street , Bukit Bintang, Kampang Baru & Chowkit are all easily walkable (or 5 mins in a cheap Grab taxi) from here. The Sky train is 200m away and can whisk you to KL Sentral Station (in Brickfields) in 10 mins.
The hotel has all amenities including a superb gym. The relaxed, spacious air conditioned interior is very welcoming when you step in from the heat and hustle of the city. Rooms are kept immaculate.
Loved staying here and would do so again,
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Date of stay: January 2025Trip type: Travelled as a couple
Room Tip:Use Grab
Go to Kampang Baru. Stunning atmosphere and photo opportunities
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 7 Feb 2025
Dear mattyw70, Thank you for taking the time to share your feedback on your experience with us at Shangri-La Kuala Lumpur. We are delighted that you enjoyed our prime location, which places guests within walking distance of key attractions such as the Petronas Towers, KL Tower and the vibrant shopping districts. Providing a welcoming and comfortable retreat amidst the energy of the city is at the heart of Shangri-La hospitality, and we are pleased that our facilities and amenities enhanced your stay. We truly appreciate your kind words and look forward to welcoming you back for another memorable visit. Warmest regards, Somik Banerjee Resident Manager
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We are a returning customer for more than 10 years and each stay has been pleasant and makes us want to keep coming back. The giant floral arrangement at the lobby is always a stunner and we look forward to seeing the different arrangements when do come back.
Location is awesome as it is walking distance or a short car ride to the tourist attractions, and shopping malls.
Rooms are spacious and clean. Room amenities include coffee/tea making facilities, bottled water replenish daily, toiletries, iron & ironing board, umbrella (which is useful for Malaysian weather), bathroom, bedroom slippers & in-room safe.
Buffet breakfast is one of the best with at least 5 main cuisines to choose from - Malay, Chinese, Indian, Italian, Japanese. Teh Tarik is also available in addition to coffee/tea.
If there's anything to improve, I would like to suggest a better way to indicate a table is taken when at Lemon Garden. If you're at a table for one and you step away to take food from the buffet line, there's a tendency for someone else to take your table (happened to me recently).
Another thing I would like to suggest is to have an Instagram account for Flower of the Week (or Month or however frequently the arrangement is changed) so guests like me can follow and appreciate the different arrangements.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Room 2601 has a funny layout, your walk-in closet and bathroom are not connected or side by side.
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 17 Nov 2024
Dear LynD827, Thank you for sharing your wonderful experience at Shangri-La Kuala Lumpur! We are delighted to hear that you have enjoyed your stays with us over the years and truly appreciate your continued support over the past 10 years. Your kind words inspire us to continually strive for excellence, as we take great pride in delivering exceptional experiences and embodying Shangri-La hospitality. We also value your thoughtful suggestions on table arrangements and showcasing our floral displays on social media, and we will certainly explore these ideas to enhance the guest experience further. We look forward to welcoming you back for more memorable stays. Warmest regards, Somik Banerjee Resident Manager
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I visited for my sister's 30th Birthday in November 2024.
What a lovely old school style hotel - if legacy style and outstanding customer service is your thing, then I would absolutely recommend this hotel in KL. In previous years and visits, we have stayed at the Mandarin Oriental (still the best hotel in KL, in my opinion!) or the Hilton. But it was a joy to stay in the Shangri-La. It has the same traditional style and charm as the MO, but perhaps at a more cost-effective price and slightly more relaxed atmosphere.
It is in an excellent location, just a 10min walk from KLCC. And you're easily connected to the rest of the city from here. Being brits - we walked everywhere, including to Bukit Bintang a couple of times. And it was all very easy and manageable - even in the heat!
As you would expect for Kuala Lumpur - the hospitality at the hotel is second to none. The staff are all wonderful, friendly and more than happy to go above and beyond to ensure your stay is comfortable. As it was my sister's birthday, we had plenty of treats thrown in - cake & balloons in the room, chocolates and a fresh rose on check-in. It really made our stay extra special.
The rooms are clean, comfortable and have lots of little luxury touches. We found the hotel quiet during the night with no disturbances, which is always a treat when you're away from home!
We stayed on a B&B package, which was great. The food was plentiful, fresh and the whole buffet area was kept clean and tidy - exactly as you would expect for a hotel of this standard. Plenty of traditional food mixed in with more 'western' options - choice for everyone! As this hotel is clearly used in the week more for business, the buffet never seemed hugely busy - obviously this is different at peak times and weekends, but it never seemed "too busy".
If you're hoping for some time by the pool to catch some sun, be aware that it is a fairly shaded pool. The adults only area (LOVELY!) is probably the area by the pool that is in the sun the most for much of the day, for any sun worshippers like myself! It is a really beautiful pool area - one of the nicest I have seen, design wise. and you can just peek the Petronas Towers from certain angles. The pool was a little chilly - but the weather had been fairly inconsistent leading up to our stay, so perhaps hadn't had it's usual hours to sit in the sun.
I really can't think of anything negative or any cons! Happy to add the Shangri-La to my list of recommended hotels in KL.
Overall - beautiful, lovely hotel with fantastic staff. We were exceptionally well looked after.
I will add a small disclaimer to my review: KL is one of my favourite cities in the world and holds a very special place in my heart so my compliments are obviously plumped up by this sentiment too!
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:The pool can get busy in the afternoons. The sun is usually gone from the main pool area by...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 27 Jan 2025
Dear Jess P, Thank you for your wonderful review of Shangri-La Kuala Lumpur. We are delighted to have been part of your sister’s 30th birthday celebration and to know that our legacy style, central location, and Shangri-La hospitality made your stay so special. It’s heartwarming to hear you appreciated the thoughtful touches like cake, balloons, and chocolates, as well as the comfort and luxury of your room. Your kind remarks about our attentive team, varied breakfast spread, and beautifully designed pool area are greatly appreciated. We look forward to welcoming you back for more cherished memories. Warmest regards, Somik Banerjee Resident Manager
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Our stay at Shangri-La Kuala Lumpur was excellent, with just some really minor failings. We were warmly greeted at the airport by the property’s lovely porter, who assisted with our luggage and were then safely driven to the hotel. The check in was quick and easy, just not the friendliest: being Shangri-La Circle Jade members staying in a suite, with entitlement to dedicated check-in counter (which was not provide), we were expecting a somehow more personalized welcome service. Our suite was however stunning, extremely well maintained and spotlessly clean, with an exceptional view over the KL tower. Several complimentary bottles of water were available, as well as free minibar and a nice plate of fresh fruit, courtesy of the hotel manager. Full set of amenities (replaced daily) in the huge marble bathroom, plush towels and a comfortable bed, although the mattress was on the firmer side, with just a thin topper provided. During our 5 days stay, we enjoyed breakfast at the Horizon lounge, which was nothing less than excellent, with several Asian and western options. We also had afternoon tea and evening cocktails at the lounge and were quite happy with both. Staff at the lounge was also incredibly nice and welcoming. We didn’t tested breakfast at Lemon Garden but it seemed quite crowdy and chaotic…if it fits within your budget, choose a room with Lounge access and you won’t regret it!! Swimming pool is medium sized but enjoyable although kids are allowed, therefore not the quietest. However there’s a separate lounging adult area with sunbeds, which we appreciated. As regards dining, we had a quick dinner at Arthur’s bar: nothing fancy but food was good and service attentive. We also had buffet dinner at Lemon Garden and loved the extensive selection of dishes. We didn’t like the overall atmosphere, too many people, too many kids and a rough service. But probably as a child-free couple, this was not the right choice for us. To conclude, we are happy with our stay at this property and recommend it with no hesitation. Would come back for sure!
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Date of stay: August 2024Trip type: Travelled as a couple
Room Tip:Choose a room with Horizon Club access
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 11 Sept 2024
Dear Claudiato66, Thank you for sharing your detailed experience following your recent stay at Shangri-La Kuala Lumpur! We are delighted that you enjoyed our warm hospitality, our stunning suite, and your time at the Horizon Club Lounge. We also appreciate your feedback on areas for improvement, including the arrival experience and the atmosphere at Lemon Garden. At Shangri-La, we strive to provide exceptional service, and your insights are invaluable in helping us enhance our guest experience. We look forward to welcoming you back for another memorable stay in the future. Warmest regards, Somik Banerjee Resident Manager
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Top location, close to the Petronas Towers, a metro station... we stayed in a spacious suite and were able to enjoy the club lounge!!! The lounge allows you to have peace and quiet to enjoy breakfast, tea time, and an aperitif!!! There are no crowds, it is a very respectful private club where there is no hustle and bustle of people around the different dishes on offer. Excellent 🤩 Good value for money
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Date of stay: July 2023Trip type: Travelled with family
Room Tip:Si possibilité d’accéder au lounge ne pas hésiter
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent, established hotel in KLCC. A huge open and ornate lobby and of course attentive and hospitable staff made for a welcome start to our Malaysia trip.
We booked a family room which was more like a suite, consisting of kitchen and dining facilities, a lounge with a teepee for the kids to sleep. A fantastic view of the KL skyline from 21st floor, which is equally stunning at night.
We used the swimming pool on the 2nd floor, which is small, but not unsurprising given the constrained central location, but perfect to cool off after any tiring excursions.
Faultless breakfast provision, with everything you could wish for available.
We found this to be a great location to access the main sites. The Bukit Nanas Monorail station is a short walk away to get you to the main attractions. When in KL, Petronas towers (walkable from hotel) visit is a must and a trip to Batu Caves is also worth your time.
We would book again if we return to KL.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 1 Apr 2024
Dear Baldomero80, Thank you for taking the time to leave us such a wonderful review of your stay at Shangri-La Kuala Lumpur! We are delighted that you chose to stay with us during your first visit to KL. Our attentive and hospitable team takes pride in ensuring that every guest feels welcomed and valued. Your feedback inspires us to continue providing exceptional Shangri-La hospitality and creating memorable experiences. We eagerly await the opportunity to welcome you back for another fantastic stay whenever your travels bring you to KL again! Warmest Regards, Desmond Alexander Director of Rooms
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My husband and I were planning to spend three nights in Kuala Lumpur, so we wanted to stay at not only a nice hotel but one that felt centrally located within a city we never explored before. After much browsing, it turned out that the five-star Shangri-La fit our requirements quite well. We weren't aware it was part of an international hospitality chain until we arrived.
This primarily became apparent in the crisp manner they displayed in enrolling us in the Shangri-La Circle program, which allows us easier access to booking their other hotels. We booked an Executive Room with a King Bed for three nights at US$163 per night. It was a reasonably spacious room though admittedly the furnishings felt somewhat dated. The same could be said about the hotel as a whole.
The lobby was well spaced and nicely appointed though there was the air of a mid-century shopping center mall about it. We did partake in libations in the Lobby Lounge and must admit service was rather inattentive. On the upside, the room was comfortable, and the location worked out well for us as the Petronas Towers, KL Park, Bukit Bintang, and Jalan Alor were all within walking distance of the hotel.
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Date of stay: October 2024Trip type: Travelled as a couple
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 27 Jan 2025
Dear Ed_Uyeshima, Thank you for sharing your detailed feedback about your stay at Shangri-La Kuala Lumpur. We are delighted that our central location met your needs and allowed you to explore iconic landmarks like the Petronas Towers, KL Park, and Bukit Bintang. It’s wonderful to hear that your Executive Room offered comfort and that you appreciated the seamless enrolment into our Shangri-La Circle program. At Shangri-La, we take pride in delivering warm and attentive hospitality, and we regret that certain aspects, including the furnishings and service at the Lobby Lounge, fell short of expectations. Your feedback is invaluable as we continue to refine our offerings. We look forward to welcoming you back for an even better experience. Warmest regards, Somik Banerjee Resident Manager
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The hotel is nice, very hospitable, which is characteristic of this chain, the lush furnishings of the lobby, the uniform of the service staff, of which there are many - all to impress you upon arrival, however - have their shortcomings, as well as everywhere: * very old room stock, which is soaked in mold everything, including furniture. It is made of wood, but its life is also limited, it has clearly expired, but the hotel sees no need to change it. The room did not like at all, it seems and corresponds to the photo, but the smell of the old dwelling, old carpet, strange layout - did not please. Trying to change numbers - it turns out it's pretty much the same everywhere. There are no dense curtains, there are curtains made of thin material sewn in the last century that will do nothing to help you hide the broadcasting lights of the big city around the clock. Kids tent - seriously, does the hotel suggest putting the kids to sleep on the floor? Well, if only for one day, as a change... but blowing on the legs, certainly not in the tent. * Breakfast is incredibly crowded, you have to be prepared for it. There's no hot oatmeal, the salmon don't taste good, but in general you can find something to eat. * kindergarten with pond - very small, nowhere to walk, so do not count on the territory. The upside is definitely there. It is a helpful service, smiling staff, especially cleaners and baggage handlers. Location. But coming back to this hotel for that kind of money, I don't think it's morally obsolete and exploitative.
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Date of stay: August 2024Trip type: Travelled solo
Room Tip:Возьмите с собой прищепки для защипываемая штор если любите спать в темноте)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kuala Lumpur, Malaysia9 contributions1 helpful vote
Hi gtiu05,
Thank you for reaching out and considering Shangri-La Kuala Lumpur for your stay!
We are pleased to inform you that our suite rooms can accommodate an additional rollaway bed. That said, for a family of five (three adults and two young children), we’d recommend booking two rooms for extra space and comfort.
Our Premier Selection Room is an excellent choice for a family of two adults and two children, offering a comfortable and spacious option. For a family of five, we recommend booking two rooms, with the option of a connecting room (subject to availability) to keep everyone close.
We would also like to clarify that we do have rooms with a twin-bed configuration available.
We look forward to welcome you and your family soon.
Hi
Thank you for your question but we did not have a need for the Tent.
But sent your request to the Hotel direct and I’m sure they will give you an answer straight away.
We have used the Hotel and stayed in the Horizon Suite Three times and are due back again in October.
I have nothing but great things to say about it and received Outstanding Guest Service.
Its depends on time n traffic situations but i can tell that taking grab from hotel is best since you will get best price to reach destination.Download Grab app n use it
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
AU$168 - AU$209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la kuala lumpur, shangri la hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
662
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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