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Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
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6,720 Reviews from our TripAdvisor Community

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Showing 5,794: English reviews
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Bucharest, Romania
Reviewed yesterday NEWvia mobile

The name of the hotel is defining the feeling it confers to you when staying there. We stayed in two different rooms, before and after our trip to Penang and both were very good, allthough we did like the corner room better. We spent New Year's Eve at Arthur's Bar & Grill. We chose it because it included some entertainement...

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Helpful?
Thank Li3z
Jakarta, Indonesia
Reviewed 3 days ago NEW

Good hotel, comfort room, and strategic location. Luckily my office book me for Horizon club room. Very easy for check in and check out. Good restaurants inside and near hotel as well. Very busy lobby, but also full with helpful staffs that ready to assist you

Review collected in partnership with shangri-la.com
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Thank bernardsusilo
Reviewed 3 days ago NEW

Have a nice view 👍🏻👍🏻👍🏻 I have the right vacation and the place have good environment 👍🏻👍🏻 The service are perfect . Me and my couple enjoy this vacation. Also to everyone come and enjoy when have time 👍🏻

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Helpful?
Thank Rubendran S
Dubai, United Arab Emirates
Reviewed 3 days ago NEWvia mobile

I had a great experience with the service I received from two of the staff: Pam Elizabeth and Shahrizal! They went above and beyond my expectation by making my favorite cocktail(Aperol spirits) without having the right ingredients! Staff at the horizon club are all amazing!

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Helpful?
Thank SVaziri
Melbourne, Australia
Reviewed 4 days ago NEW

I love going back to Shangri-la KL time and time again because Zie's team at the Horizons Lounge welcomes me like family. Their service, care, dedication and friendship are genuine. Thank you guys. Love you all.

Review collected in partnership with this hotel
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Helpful?
Thank Angel N
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your loyal patronage. Our team is grateful for your support and look forward to many more opportunities in the future to welcome you back again. Thank you. Best regards, Manfred Weber, Area General Manager.

NZ
Reviewed 4 days ago NEW

My wife and I enjoyed a wonderful stay at the Shangri-La KL. We were in a suite on the top floor (Level 28) which gave us great views out over KL. The room was comfortable and all the staff were attentive, efficient, helpful and friendly. I would like to mention the housekeepers so they get some recognition - our room...

Review collected in partnership with this hotel
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Helpful?
1Thank Simon_Tatiana
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Many thanks for your wonderful review of our hotel. We are happy that you found our staff attentive, efficient, helpful and friendly. We look forward to your return to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Reviewed 4 days ago NEWvia mobile

Bright modern hotel in a great location. Near monorail station at bucket nanas which means that downtown Klcentral is close by. Within walking distance of the Petronas towers and also the kl tower. We upgraded to a horizon club room and we're blown away by the service and quality of afternoon tea. A special call out to Ina who was...

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Helpful?
Thank addy-family
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review of our hotel. We greatly appreciate your commendation on our colleagues’ attentive service. We look forward to your return soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Qualicum Beach, Canada
Reviewed 5 days ago NEW

Good location, great staff, clean and comfortable. Felt very welcome at all times. Suggest upgrade to the Horizon package. Staff very helpful with dining suggestions. Offered free shuttle to shopping centre's. Walking distance to some good restaurants and a short taxi ride to restaurant row which is excellent.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Wendy M
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us. We are glad that you found our staff to be very helpful. All of us look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

London, United Kingdom
Reviewed 5 days ago NEW

Stayed in February for a couple of nights before heading to Borneo. Hotel was lovely and the staff were great. Conveniently located for the Petronas Towers (only a 5 min walk). Rooms were comfortable and reasonably priced.

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Helpful?
Thank Dr-R-Fun
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review. We are glad that you were happy with our staff and and location of our hotel. We look forward to welcoming you back to the hotel again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Bridport, United Kingdom
Reviewed 6 days ago NEW

Arrived early morning room ready within an hour, staff very helpful. Room was good, as expected. Large hotel which also caters for large conferences, therefore very busy. Breakfast excellent fast choice. Situated within reach of the centre of K.L. Petronas towers only 10 minute walk, various malls walking distance. Would recommend this hotel for city break.

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Helpful?
Thank Beneyboy
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us. We are happy to learn that you were impressed with our staff and the room. My team and I look forward to welcoming you back for another exceptional stay in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $154 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Travelocity, Booking.com, Asiatravel.com Holdings, Agoda and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
65 questions
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Horizon Club room”
 of 5 bubbles Dr-R-Fun, 22 Mar 2017 | Read review
“Don't bother with Horizon Club, it's not worth the extra money.”
 of 5 bubbles SarahAB, 21 Mar 2017 | Read review
“Level 11 was nice and quiet”
 of 5 bubbles C_B_Sydney_40, 16 Mar 2017 | Read review
“Horizon Club rooms are worth the extra cost”
 of 5 bubbles L7255TJjenniferw, 16 Mar 2017 | Read review
“As at time of booking, the team were very helpful.”
 of 5 bubbles Irisrover, 13 Mar 2017 | Read review
5 of 5