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Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
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6,724 Reviews from our TripAdvisor Community

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Showing 5,798: English reviews
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Zurich, Switzerland
Reviewed yesterday NEWvia mobile

Central, 5min walking distance from KLCC and KL Towers. Nice pool, beautiful and large rooms. Awesome breakfast buffet and sweet entertainment in the lounge at night. Highly recommended. Walking-distance to Chinatown.

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Helpful?
Thank IROCC I
Doha
Reviewed yesterday NEW

Very well located hotel near the PETRONAS Towers in the center (walking distance). Perfect for a short stay to visit Kuala Lumpur landmark. Staff very friendly and amazing breakfast with lot of variety in food.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Alexandre D
Worcestershire
Reviewed yesterday NEW

Our 3 night stay here was pretty much perfect. The hospitality was every bit a perfect as the Shangri La group try to deliver. The restaurants we tried (Arthurs bar, atrium lounge and the Chinese) all served up tasty food in a timely manner with prices of food and drink to match the location in a capital city. The hotel...

Review collected in partnership with shangri-la.com
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Thank PerfectionOnly
Albi, France
Reviewed yesterday NEWvia mobile

We stay in a lot of Shangri-La properties, and this one from a service and comfort point of view is the usual high standard. A warm welcome and impeccable front office service, and comfortable room make for an excellent stay. The horizon lounge sadly had some idiot business men who were loud and drunk which spoiled the ambience, and were...

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Helpful?
1Thank TarnMark81
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Many thanks for staying with us. We are happy to know you have had an enjoyable stay with our team being equally thrilled by your feedback of the warm hospitality experienced. We look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Bucharest, Romania
Reviewed 2 days ago NEWvia mobile

The name of the hotel is defining the feeling it confers to you when staying there. We stayed in two different rooms, before and after our trip to Penang and both were very good, allthough we did like the corner room better. We spent New Year's Eve at Arthur's Bar & Grill. We chose it because it included some entertainement...

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Helpful?
Thank Li3z
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you so much for your wonderful review. We are happy to learn that you have enjoyed the food at Arthur's Bar & Grill. We look forward to welcoming you back for many more joyous occasions. Thank you. Best regards, Manfred Weber, Area General Manager.

Jakarta, Indonesia
Reviewed 4 days ago NEW

Good hotel, comfort room, and strategic location. Luckily my office book me for Horizon club room. Very easy for check in and check out. Good restaurants inside and near hotel as well. Very busy lobby, but also full with helpful staffs that ready to assist you

Review collected in partnership with shangri-la.com
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Helpful?
Thank bernardsusilo
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Kuala Lumpur. We are delighted to learn that you were happy with the room and staff services. We look forward to your return soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Reviewed 4 days ago NEW

Have a nice view 👍🏻👍🏻👍🏻 I have the right vacation and the place have good environment 👍🏻👍🏻 The service are perfect . Me and my couple enjoy this vacation. Also to everyone come and enjoy when have time 👍🏻

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Helpful?
Thank Rubendran S
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review. We are truly delighted to learn that you have enjoyed your overall stay experience with us. We certainly look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Dubai, United Arab Emirates
Reviewed 4 days ago NEWvia mobile

I had a great experience with the service I received from two of the staff: Pam Elizabeth and Shahrizal! They went above and beyond my expectation by making my favorite cocktail(Aperol spirits) without having the right ingredients! Staff at the horizon club are all amazing!

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Helpful?
Thank SVaziri
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us. Our colleagues would be deeply motivated by your positive feedback. We certainly look forward to welcoming you back for another memorable stay.Thank you. Best regards, Manfred Weber, Area General Manager.

Melbourne, Australia
Reviewed 5 days ago NEW

I love going back to Shangri-la KL time and time again because Zie's team at the Horizons Lounge welcomes me like family. Their service, care, dedication and friendship are genuine. Thank you guys. Love you all.

Review collected in partnership with this hotel
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Helpful?
Thank Angel N
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your loyal patronage. Our team is grateful for your support and look forward to many more opportunities in the future to welcome you back again. Thank you. Best regards, Manfred Weber, Area General Manager.

NZ
Reviewed 5 days ago NEW

My wife and I enjoyed a wonderful stay at the Shangri-La KL. We were in a suite on the top floor (Level 28) which gave us great views out over KL. The room was comfortable and all the staff were attentive, efficient, helpful and friendly. I would like to mention the housekeepers so they get some recognition - our room...

Review collected in partnership with this hotel
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Helpful?
1Thank Simon_Tatiana
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Many thanks for your wonderful review of our hotel. We are happy that you found our staff attentive, efficient, helpful and friendly. We look forward to your return to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager.

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Horizon Club Executive Room (27)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $154 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Asiatravel.com Holdings, Agoda, Travelocity, Booking.com and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
65 questions
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Horizon Club room”
 of 5 bubbles Dr-R-Fun, 22 Mar 2017 | Read review
“Don't bother with Horizon Club, it's not worth the extra money.”
 of 5 bubbles SarahAB, 21 Mar 2017 | Read review
“Level 11 was nice and quiet”
 of 5 bubbles C_B_Sydney_40, 16 Mar 2017 | Read review
“Horizon Club rooms are worth the extra cost”
 of 5 bubbles L7255TJjenniferw, 16 Mar 2017 | Read review
“As at time of booking, the team were very helpful.”
 of 5 bubbles Irisrover, 13 Mar 2017 | Read review
5 of 5