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Shangri-La Hotel Kuala Lumpur

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6,506 Reviews from our TripAdvisor Community

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Showing 5,616: English reviews
Gurgaon, India
Reviewed yesterday NEW

We checked in at the Shangri La Kuala Lumpur after coming there directly from a stay at their sister property in Penang which was fabulous. So we had high expectations here on account of the SL Rasa Sayang, Penang having set the bar high. Sl, KL did not disappoint - the same excellence in service standards, amazing staff that were...

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1Thank Delamitri68
Cape Town
Reviewed yesterday NEW

We have stayed at Shangri-La previously and it is probably still one of the best hotels to stay in KL. We stayed in a suite with access to the lounge. The rooms were spotless and modern, water replenished daily. No queues if you're in a suite as they check you in in the comfort of your room. Breakfast daily was...

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1Thank 514sr
Melbourne, Australia
Reviewed yesterday NEWvia mobile

Absolutely amazing!!! My husband and I expected the best and we were not disappointed. Friendliest staff, easiest check in, great location, all necessities and amenities top notch in the room. Comfy bed, very clean room. I wish we could have stayed longer. We were even given a red rose at reception as a welcome, there was complimentary fruit, chocs and...

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1Thank Shabana B
Reviewed yesterday NEWvia mobile

This was my first return to this hotel. The service throughout was first rate. I booked a Horizons club room to give me access to the club lounge and it was worth every ringgit. High speed poached eggs for breakfast both days as I had early meetings sorted within a very few minutes. Short notice massage in the Spa accommodated...

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1Thank Stephen H
Pulau Ubin, Singapore
Reviewed 2 days ago NEW

It was the best we ever had . Everything was perfect . They behave as 5 starst . Clean ,beautiful rooms ,wifi,pool,restaurants ,breakfast ...perfect ! We will come back for sure and we will follow Shangri la to other locations then KL

Review collected in partnership with shangri-la.com
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Thank 77ioanag
Reviewed 2 days ago NEWvia mobile

Well,being in this hotel as last step on my honeymoon planning.i stayed in this hotel for 5 nights(6days)from 10-01-2017 to 15-01-2017.starting with good things about hotel: 1)breakfast was amazing.i eat there for 5 times and yes it was great. 2)place of the hotel is in the middle of every thing.u can just walk and u will reach nearly everything 3)it...

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Thank mohammed h
Norwich, United Kingdom
Reviewed 2 days ago NEWvia mobile

We are two adults and an 8 year old. On our way to Australia we booked the Shangri La to enjoy a 2 night, 3 day city break. We caught the KLIA Express from the airport which was a easy as pie straight from the terminal into KL Sentral. At Sentral we are ashamed to admit we got our son...

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1Thank SMcD73
Reviewed 2 days ago NEW

Brilliant hotel, couldn't recommend it enough! We stayed here New Year's Eve 2016 for just one night in an Executive Suite - which gave us access to the Horizon Club. Whilst we paid slightly more, it was worth every penny. The service here was second to none and the staff were ultra-attentive. The room was very luxurious and offered great...

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1Thank Ashley L
Abu Dhabi, United Arab Emirates
Reviewed 2 days ago NEW

Lovely hotel, great location as a new visitor, although lots of congestion here. Very helpful staff on check in and I was offered a late check out straight away. Fabulous breakfast, best omelette! Helpful and smiling staff. Room was good, bathroom large and staff were friendly. Beautiful flowers in lobby and taxis were easy to get at the front of...

Review collected in partnership with shangri-la.com
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1Thank Jeanjacquesetfamille
Melbourne, Australia
Reviewed 3 days ago NEW

One of the most amazing hotels I've ever stayed in! Excellent service and facilities, very comfortable room. And very well priced! I highly recommend this hotel and would stay here again. The hotel staff went above and beyond to make our stay a pleasurable one.

Review collected in partnership with this hotel
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1Thank TheDon80

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $144 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Expedia, Asiatravel.com Holdings, Travelocity, TripOnline SA, Agoda and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
58 questions
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites are good value and are on the higher floors - helpful in keeping the traffic noise out.”
 of 5 bubbles Delamitri68, 15 Jan 2017 | Read review
“Executive Suites are very grand, offer great views and include access to the Horizon Club”
 of 5 bubbles AshleyL523, 14 Jan 2017 | Read review
“All lovely but go high if possible”
 of 5 bubbles AnneFrank75, 11 Jan 2017 | Read review
“We stayed on the 15th floor and loved it.. the higher u are the better i gues?”
 of 5 bubbles 677ad, 10 Jan 2017 | Read review
“Book on the club floor such great vaule.”
 of 5 bubbles carolw542, 9 Jan 2017 | Read review
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