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Mandarin Oriental, Kuala Lumpur

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Mandarin Oriental, Kuala Lumpur
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4,193 Reviews from our TripAdvisor Community

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There are newer reviews for Mandarin Oriental, Kuala Lumpur
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Showing 3,477: English reviews
Stockholm, Sweden
Level Contributor
114 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 July 2014

Perfectly located opposite the Twin Towers in KL. Service and cleanliness are absolutely top. Club rooms provide access til lush pool and free breakfast and free lunch (!) On 24 floor. Even cocktails before dinner in the evening. Gym is in class with most gym in Europe. Actually, one of the best gyms for a hotel (usually otherwise varamer or... More 

Helpful?
1 Thank magnusbergquist
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear magnusbergquist It is awesome to receive your compliments on our Vitality Club and Club Lounge which is regularly cited for its ambience and superlative service. My team and I look forward to the pleasure of welcoming you back for another memorable stay in the near future. Kind regards Frank P Stocek General Manager More 

London, United Kingdom
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 July 2014

Stayed in the MO in KL for the second time. Why? Very simple, the hotel is by far the friendliest and most efficient high end hotel I've stopped in, and I've tried one or two over the years. It was only our second visit but it felt like coming home and we were welcomed back. The room was superbly appointed... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Clif01
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Clif01 I am truly happy to note that you had a fabulous stay with us once again. Your feedback on our staff service will certainly motivate them in our mission to completely delight and satisfy our guests. Your kind patronage is much appreciated and we look forward to your return in the near future! Kind regards Frank P Stocek... More 

New York City, New York
1 review
Reviewed 8 July 2014

My husband and I stayed here during our honeymoon. I think since we noted that we were on our honeymoon when we booked, as soon as we checked in, a guest relations manager came to greet us and gave us a full tour of the hotel. We also had roses and champagne waiting for us in the room which was... More 

Helpful?
Thank Lianna G
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear LiannaG It’s awesome to know that you had a fabulous honeymoon stay with us and were impressed with our luxurious hospitality. Thank you for your kind recommendation of the hotel to other TripAdvisor travelers and you would be pleased to know that we have commenced our guestroom renovation project which will progress from mid 2015 for a full completion... More 

Simgapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014

Spent two nights there with my wife and four children. On arrival our rooms were not interconnecting as requested so they upgraded us to a large apartment. The washing machine was handy. The foyer and resturant sections of the hotel are very grand. The pool was excellent and has great views over the garden. The gym was well equipped and... More 

Review collected in partnership with this hotel

Helpful?
1 Thank SJGM21
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear SJGM21 I am delighted that your family enjoyed the hotel’s facilities and stay in our apartment. You would be pleased to know that we have commenced our guestroom renovation project which will progress from mid 2015 for a full completion in early 2016. My team and I look forward to the pleasure of welcoming your family back to enjoy... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 July 2014

This is the first Tripadvisor review I have written. I felt compelled to write this review after our three night stay at the hotel. From check in onwards the staff were exceptionally friendly, helpful and went above and beyond to make our stay memorable and comfortable. Noting that we were celebrating a special occasion Douglas (who was simply fantastic) organised... More 

Helpful?
3 Thank Rishi S
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Rishi S Thank you for your glowing praises on your superb stay with us on this occasion. It is most gratifying to know that our colleagues had ‘Wow-ed’ you in our commitment to totally delight and satisfy our discerning guests on this occasion. Your positive feedback on Douglas is much appreciated. I am delighted that you enjoyed our Ramadan... More 

Kuala Lumpur, Malaysia
1 review
Reviewed 6 July 2014

Just checked out from MO today and it was one of the best stay experience ever. I got upgraded to an executive 2 rooms apartment that come with fully equipped kitchenette, spacious living room and cozy bedrooms. The check in is a breeze with friendly and efficient staffs. My little girl was trilled to see the welcoming assortment of cookies,... More 

Helpful?
Thank flyLeafz
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear flyleaf It is wonderful to know that your family had a most enjoyable stay in our apartment and look forward to welcome you back for yet another memorable stay soon. Kind regards Frank P Stocek General Manager More 

Kuala Lumpur
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 July 2014

It's truly a great hotel from facilities to location and its hospitality, simply delighting. The facilities and amenities in the room is very well prepared meant for the convenience for the guests. Location is great - walking distance to many large shopping malls. Warm greetings and hospitality definitely delighted us from check-in till the end of our stay, we truly... More 

Helpful?
2 Thank queen_jee
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear queen_jee Thank you for your kind recommendation of the hotel to other TripAdvisor travelers. It is most gratifying to know that our colleagues had ‘Wow-ed’ you in our commitment to totally delight and satisfy our discerning guests on this occasion. We look forward to your return for another memorable stay in the near future. Kind regards Frank P Stocek... More 

Perth, Australia
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 July 2014

Location is the best and the most convenient! Luxurious lobby An abundance of facilities (pool with magnificent view on KLCC park area, golf simulator, spa, a number of great restaurants like Mandarin Grill, lounge bar) Room, king size bed and designed bathroom all make your staying very comfortable and relaxing even though I found a bit too many furniture items... More 

Helpful?
1 Thank Tatiana2078
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Taniana0508 Thank you for sharing your experience on TripAdvisor. I am delighted that you enjoyed the hotel’s convenient location and facilities, in particular the buffet breakfast at Mosaic. My team and I look forward to the pleasure of welcoming you back to the hotel in the near future. Kind regards Frank P Stocek General Manager More 

Gravesend
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 July 2014

Checked into the Mandarin Oriental in KL whilst travelling in Malaysia last month. Just fantastic from the moment we arrived. We were asked at the front desk what the purpose of our trip was - our 20th wedding anniversary. We were immediately presented with flowers and escorted to a great room with a view of the Petronas Towers. Shortly after,... More 

Helpful?
Thank richardhudson5
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear richardhudson5 It is fantastic to know that you had a very special 20th wedding anniversary stay with us and that our service met your expectations on this occasion. Your feedback will certainly motivate our colleagues in our mission to delight and satisfy our guests. We look forward to the pleasure of welcoming you back to the hotel again for... More 

Mainz, Germany
Level Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 3 July 2014

We did not have a single point for complaint. The term Perfect we are very cautious. Here, the service is absolutely perfect. The employees really think about every minute detail, and read almost every wish from your eyes. With 643 rooms have some guests come together, but it is always addressed here by the name. We can recommend this hotel... More 

Review collected in partnership with this hotel

Helpful?
1 Thank WolfgangK548
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Wolfgang K We are elated to receive a perfect score review and appreciate your kind recommendation of the hotel to other TripAdvisor travelers. Your gracious compliments on our colleagues’ professionalism will certainly motivate them to the highest level and we look forward to your return for another unforgettable stay in the near future! Kind regards Frank P Stocek General... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 

Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $193 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Amex, Hotels.com, Travelocity, Booking.com, Ctrip TA and Jetsetter so you can book your Mandarin Oriental, Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Kuala Lumpur staff and other travellers.
21 questions
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Questions? Get answers from Mandarin Oriental, Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Petronas Tower view as high as possible”
 of 5 bubbles , 29 Nov 2016 | Read review
“A club rooms and suites are just fabulous.”
 of 5 bubbles kimg937, 29 Nov 2016 | Read review
“The higher the better for Petronas Towers views”
 of 5 bubbles L5392LUsimonr, 16 Nov 2016 | Read review
“Up from 20th floor,all with great views from all sides”
 of 5 bubbles christopherts, 15 Nov 2016 | Read review
“Ask for rooms with view on the Petronas towers”
 of 5 bubbles Scodeggio_official, 12 Nov 2016 | Read review
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