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Mandarin Oriental, Kuala Lumpur

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Mandarin Oriental, Kuala Lumpur
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4,193 Reviews from our TripAdvisor Community

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There are newer reviews for Mandarin Oriental, Kuala Lumpur
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Showing 3,477: English reviews
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 days ago NEW

I previously reviewed this hotel and, for this time again, have no hesitation in recommending this hotel to anyone with business trips to area around KLCC. This hotel always delivers exceptional level of standard and service and I will always return to stay in this hotel for every business trips I make (3-4 times a year).

Review collected in partnership with this hotel

Helpful?
1 Thank BKBRRY
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear BKBRRY Foremost, thank you for your loyal support towards our hotel and greater thanks for your lavish praise on our service. It’s rewarding to know that you enjoyed all your stays with us and we greatly appreciate your unreserved recommendation of our hotel on this post. We look forward to welcome you back to our hotel either for business... More 

Bali, Indonesia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 days ago NEW

Stayed here for 2 nights. The hotel is right next to the KLCC twin towers and it's really convenient if you're in KL to shop, dine and be entertained at the KLCC premises. My room was facing the towers and it was great to marvel at the towers from my window. The staff at the hotel were pleasantly warm and... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Dyanada
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Ddjanjidd It’s fantastic to read that you enjoyed our hotel’s close proximity to the city’s premier shopping mall and our exclusive Club Lounge on your recent stay with us. I will convey your appreciation to our colleagues as they would be thrilled to hear of your marvellous experience at Mandarin Oriental. In addition, you would be happy to know... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

The staffs was very the welcoming especially Akiko Goto from Guest Recognitions Team. I know there is a surprise for us but never expected they make me so touch and warm. Nearly my teardrops and very good services & facilities better than other 5 stars hotel in KL. Thanks to Mira from Director of Reservations through her advised i managed... More 

Helpful?
1 Thank Kenny M
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Kenny M I am most delighted to receive your special mention on Akiko and Mira’s assistance which I look forward to share with them as it will certainly motivate them to the highest level. My sincere apologies that you found the bed’s mattress uncomfortable. Rest assured that we will review our room’s facilities during our guestroom refurbishment program which... More 

Melbourne, Australia
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 week ago NEW

The hotel is excellent, the rooms and large and well appointed and very slightly dated. The twice daily room service is faultless - including clothes folding putting way. The staff and service through the entire hotel is exemplary - from the moment of check in to check out. The breakfast has a vast array of choices - Indian, Chinese, American,... More 

Helpful?
2 Thank TheScout
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear TheScout Thank you for a great review! I am proud to hear of our colleagues’ exemplary service you had experienced on this occasion. Your positive feedback will certainly motivate our colleagues’ to the highest level. It’s wonderful that you enjoyed our hotel’s facilities and strategic location in the city. Your comment on our seafood at Mosaic has been highlighted... More 

Stockholm,Södermalm
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Great location near the Kl tower and shopping mall. Fantastic service and a breakfast buffet that is totally amazing. Not as nice as the Mandarin Oriental in Bangkok but still a very nice place. Rooms with great view overlooking the KL skyline.

Helpful?
2 Thank Swedishboy74
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Swedishboy74 Thank you for your kind review and I am glad to hear that you had an enjoyable stay overall. I greatly appreciate your compliments on our buffet breakfast and colleagues’ service. It was a pleasure to have you with us and we look forward to your return when you are back in KL. Cheers Frank P Stocek General... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

If you want to be right in the middle of KL then you gotta stay here. It's right beside Suria KLCC so if shopping is your priority then this is the hotel to be. Service is good. In-room dining is average. Pool is pretty. Room is okay. They replenish the water bottles fairly often. Laundry service is expensive. Wifi is... More 

Helpful?
1 Thank Kimberly Trix L
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Kimberly Trix L Thank you for sharing your experience on TripAdvisor. We have taken good note of your comments on the areas for improvement and greatly appreciate your kind patronage. It was a pleasure to have you with us and we look forward to welcome you back to our hotel when your travels bring you to KL. With best... More 

Seri Kembangan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

The true luxury experience and very polished staff frm check in to check out. We celebrated our 23rd wed anniv here and made the right choice. The excelent location next to klcc is definitely the great point.

Review collected in partnership with this hotel

Helpful?
1 Thank ARazakMN
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear ARazakMN I am truly happy to hear that our colleagues had presented you with a memorable 23rd wedding anniversary experience at Mandarin Oriental. Your positive feedback will certainly motivate our colleagues in our mission to completely delight and satisfy our guests. Thank you for your kind patronage and we look forward to welcome your family back for another luxurious... More 

Cairo Governorate, Egypt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Not a pleasant experience when dealing with the front desk staff and almost lead to a long argument with the front desk manager just for dinner arrangement in hotel. The tea did not have empathy in dealing with their client. Spoiling our mood to having a wedding anniversary dinner in the hotel

Review collected in partnership with this hotel

Helpful?
1 Thank noraziran
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear noraziran I am sorry to note of your feedback and would like to explain that your travel agent has omitted to inform the hotel on the dinner arrangement. Hence, the confusion as your voucher was valid for room stay only although your email communication with your travel agent had included the dinner for 2 persons. Our colleagues had to... More 

2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

We stayed in a Club room (park view) in April 2016. On arrival we were taken to the Club Lounge, which is at level 24, where we were checked in by the Guest Relations Manager. First impressions of the service - very good. She then showed us our room on the 28th level. After a short rest, we went back... More 

Helpful?
2 Thank CharlieMie
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear CharlieMie It is an absolute pleasure to hear from a repeat guest. Thank you for a great review and I am most pleased to hear that you enjoyed our Club Lounge’s facilities. I hope you had the opportunity to explore the various attractions surrounding our hotel on this occasion. My colleagues and I look forward to welcome you back... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Great hotel! Excellent location. We were transiting in Malaysia on our honeymoon and the hotel provided us with free sparkling and chocolate and also gave us flowers! Very thoughtful! Thanks for the wonderful stay :)

Helpful?
1 Thank g S
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear g S It’s great to hear of your wonderful stopover at Mandarin Oriental and we hope you had a memorable honeymoon trip. We look forward to welcome you back to our hotel for a much longer stay, the next time. Cheers Frank P Stocek General Manager More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 

Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $193 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Reservation Options:
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Kuala Lumpur staff and other travellers.
21 questions
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Questions? Get answers from Mandarin Oriental, Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Petronas Tower view as high as possible”
 of 5 bubbles , 29 Nov 2016 | Read review
“A club rooms and suites are just fabulous.”
 of 5 bubbles kimg937, 29 Nov 2016 | Read review
“The higher the better for Petronas Towers views”
 of 5 bubbles L5392LUsimonr, 16 Nov 2016 | Read review
“Up from 20th floor,all with great views from all sides”
 of 5 bubbles christopherts, 15 Nov 2016 | Read review
“Ask for rooms with view on the Petronas towers”
 of 5 bubbles Scodeggio_official, 12 Nov 2016 | Read review
5 of 5
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