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Mandarin Oriental, Kuala Lumpur

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Mandarin Oriental, Kuala Lumpur
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4,197 Reviews from our TripAdvisor Community

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Showing 3,480: English reviews
Kuala Lumpur, Malaysia
Reviewed yesterday NEW

We stayed overnight to celebrate our wedding anniversary. We were greeted with friendly smiles. We were pleasantly surprised with the complimentary cake, flowers and sparkling juice. Thanks to the 3 friendly staff from the Guest Recognition Team for helping us to create wonderful memories. The room was clean and immaculate.

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Helpful?
1Thank oh_oh_2000
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear oh_oh_2000 It is our pleasure to provide you with an unforgettable wedding anniversary experience at Mandarin Oriental. Your positive feedback is a testimony of our colleagues’ commitment towards our guests and will certainly motivate our colleagues to the highest level. We look forward to the pleasure of welcoming you back for many more special occasion in the near future....

Reviewed 2 days ago NEW

The stay IN MOKL is pleasant & comfortable. Highly recomend this hotel for stay if you were to visit KL. Thumb up for the guest service agent for suprising my wife with a lovely birthday cake despite we didnt mention any. Looking forward for another stay in near future.

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Helpful?
2Thank Kenneth N
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Kenneth N Thank you for your high recommendation of our hotel and I hope your wife brought home an unforgettable birthday experience on this occasion. We look forward to welcome you and your wife back for another fabulous stay soon. Warmest regards Frank P Stocek General Manager

Dhaka City, Bangladesh
Reviewed 2 days ago NEW

Best hotel, best service, excellent breakfast and Best location. I enjoyed the peace and quiet I needed, offered in all the facilities of your hotel. This definitely added to the excellent service of the staff, allowed me to focus on the business. I will definitely recommend your hotel to everyone. I hope to get the same quality of service when...

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Helpful?
1Thank zhaque2016
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear zhaque2016 Thank you for such a great review! It’s gratifying to receive your lavish praise on our hotel and service from a regular guest. We greatly appreciate your loyal support and recommendation of our hotel to other travellers. It is our pleasure to be of service and we look forward to your return …. either for business or leisure....

Aarhus, Denmark
Reviewed 5 days ago NEW

MO in Kuala Lumpur is best value for money at all. travelling all over Asia in only 5* hotels, I always feel when at MO in Kuala Lumpur is like coming home. best staff, best pool area, super rooms and service

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Helpful?
3Thank olebjornI
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear olebjornl Your review title “Best in Asia” is most pleasing to a hotelier. I am honoured to receive your lovely comments on our hotel and service and look forward to share it with our colleagues who would be highly motivated. Thank you for your loyal support and we look forward to welcome you back to your home in KL....

Kuala Lumpur, Malaysia
Reviewed 6 days ago NEW

I would highly recommend this hotel because the service is great and the staff go out of their way to make sure your time here is memorable! My husband and I are regulars here. We spent our 24th wedding anniversary here and the hotel surprised us with a beautiful cake!! That was very thoughtful and it's things like these that...

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Helpful?
2Thank suzannev356
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear suzannev356 It is gratifying to receive such a positive review from our regular guests. Our colleagues would be thrilled to know that they had presented you and your husband with a memorable 24th wedding anniversary experience at Mandarin Oriental. Thank you for your great support and we look forward to welcome your family back for many joyful occasions in...

lincoln
Reviewed 6 days ago NEWvia mobile

Excellent one of the most lovely hotels I've ever stayed at it was an absolute pleasure. Timeless class beautiful interior the most fabulous pool area,gorgeous crystal lights .....lovely. I had a wonderful spacious twin room on the Patronas Towers side and was fortunate to have a room quite high.....what a view the Twin Towers, fountains awesome. The room had everything...

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Helpful?
2Thank klm1968
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear klm1968 I am elated to hear that you enjoyed all aspects of your stay with us and truly appreciate your brilliant description of our hotel’s facilities and colleagues’ impeccable service. It is our aim to present our guests with an exceptional experience at Mandarin Oriental. Thank you for choosing to stay with us and we look forward to welcome...

Frankfurt, Germany
Reviewed 1 week ago NEW

We (a young couple) traveling around the world have selected this particular hotel as an oasis on our trip around the world. The high expectations regarding comfort and service were not only met but surpassed. + Petronas Towers view room + perfectly equiped fitness center with a great view + cool pool + outstanding service in general + delicious kitchen...

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Helpful?
2Thank Helge K
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Helge K Greetings from Mandarin Oriental. Thank you for choosing to stay with us and your trip around the world sounds exciting. I am proud to hear that we surpassed your expectations and look forward to share your positive feedback with our colleagues as it is our mission to completely delight and satisfy our guests. I hope your experience...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

The staffs was very welcoming especially Akiko Goto from Guest Recognition Team. I know there is a surprise for us but never expected they make me so feel so touch and warm. Nearly my teardrops and very good services & facilities better than other 5 stars hotel in kl. Thanks for Mira from Director of Reservations through her advised I...

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Helpful?
2Thank Geraldinemak111
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Geraldinemak111 Thank you for sharing your feedback and it is heartening to note of our colleagues’ genuine, warm hospitality you had experienced on this occasion. I will convey your lovely comments to Akiko and Mira who would be deeply motivated. My sincere apologies for the uncomfortable mattress which has been highlighted to our Director of Housekeeping for immediate address....

Kenilworth, United Kingdom
Reviewed 1 week ago

We are very fortunate to travel a lot and able to visit some wonderful places. This was the first hotel on this tour and we chose to stay here based on our stay at Mandarin Oriental Hong Kong. This is a dream of a hotel and definitely in the best location. We were whisked through reception up to the club...

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Helpful?
3Thank kim g
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear kim g Thank you for a great endorsement of our staff’s service and Club Lounge. I am truly happy to hear of how much you enjoyed your stay with us and greatly appreciate your amazing feedback on this occasion. Our colleagues would be thrilled to know that they had presented you with an exceptional experience at Mandarin Oriental. I...

Hong Kong
Reviewed 1 week ago via mobile

Nice location which is next to the KLCC mall and MRT with cover. The breakfast was excellent with varieties of choice (including American, Chinese, Malaysian and Indian cuisine). Plenty of facilities where you can spend several days in the hotel :) Touching details which included the welcome drinks and lots of letter in the bedroom to introduce the hotel for...

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Helpful?
1Thank LennaLam
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear LennaLam It is a pleasure to receive your constructive feedback and we greatly appreciate your commendation on our buffet breakfast at Mosaic. We have taken good note of your comments for improvement and will surely pay more attention on the areas mentioned. Thank you for your kind patronage and we look forward to your return in the near future....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 

Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $191 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Reservation Options:
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Kuala Lumpur staff and other travellers.
21 questions
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Questions? Get answers from Mandarin Oriental, Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Petronas Tower view as high as possible”
 of 5 bubbles , 29 Nov 2016 | Read review
“A club rooms and suites are just fabulous.”
 of 5 bubbles kimg937, 29 Nov 2016 | Read review
“The higher the better for Petronas Towers views”
 of 5 bubbles L5392LUsimonr, 16 Nov 2016 | Read review
“Up from 20th floor,all with great views from all sides”
 of 5 bubbles christopherts, 15 Nov 2016 | Read review
“Ask for rooms with view on the Petronas towers”
 of 5 bubbles Scodeggio_official, 12 Nov 2016 | Read review
5 of 5
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