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Hotel Istana

Hotels.comUSD 69*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 75*
USD 69*
USD 75*
USD 69*
USD 75*
USD 69*
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Hotel Istana
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3,676 Reviews from our TripAdvisor Community

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Showing 3,142: English reviews
Reviewed 1 week ago via mobile

Great location! Just outside busy bukit bintang. Walking distance to pavillion and the shopping area and train station to get to other places. Hotel room is spacious and toilet clean. In room dining is huge portion and delicious. Only disappointment is bar fridge is not working, not cold at all.

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Helpful?
Thank Hudah H
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Hudah, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your feedback and apologize very sincerely with regards to inconvenience caused from Minibar which was not cold enough. We hope this will not deter you from returning to Hotel Istana in future. Warm regards Aamir Khan General Manager

Singapore, Singapore
Reviewed 1 week ago

I would like to share the wonderful experience that I have encountered during my stay in Hotel Istana Kuala Lumpur. The staff are so very friendly and courteous that you feel at home. The services and breakfast is superb. I will definitely recommend my friends and family member to make this their hotel. Thank you to Mr Amir, GM of...

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Helpful?
1Thank PeterFernandis
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear PeterFernandis, Thank you for choosing to stay with us as always and for taking time to post your review on Trip Advisor. We are all on cloud nine after seeing your great positive review of the Hotel. The feedback coming from an international traveller like you is already an attestation and it is all due to our Associates when...

Reviewed 1 week ago

if you want to stay in a well reputable hotel, in the heart of Kuala Lumpur ( Bukit Bintang) with affordable price, this is the right place. just make your booking in advance, and enjoy being near : Pavillion and other shopping malls, restaurants, etc

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Helpful?
Thank zakwan a
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Zakwan a, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We really appreciate your positive comments and hope you will continue to recommend us to your family and friends. Warm regards Aamir Khan General Manager

Perth, Australia
Reviewed 1 week ago

The best hotel staff I have experienced friendly, helpful and obliging with a smile. The best breakfast ever! The service was impeccable staff were always waiting so they can help you, The room was clean and well presented. A perfect place to stay.

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Helpful?
Thank woodmail
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear woodmail. Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see your 5 star review and appreciate your positive comments. We hope you will return soon in future. Warm regards Aamir Khan General Manager

Reviewed 1 week ago via mobile

The hotel location is perfect.. it's near for most of Kuala Lumpur attractions and Bukit Bintang.. the hotel is clean , the staff are kind butthe hotel is a little bit old. Good for anyone that needs to use it only for sleep.

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Helpful?
1Thank Shadi S
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Shadi S, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive feedback and hope you will continue to support us in future. Warm regards Aamir Khan General Manager

London, United Kingdom
Reviewed 1 week ago via mobile

A friend and me visited KL in May and stayed at Istana and I couldn't b happier!!Initially after reading some reviews here I was a bit dubious but I would not heed to the comments here. We have had an absolutely fantastic stay. The staff can't do enough for us. The reception staff are so friendly and ever so helpful....

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Helpful?
Thank Jana_Bhat
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Jana-Bhat, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are so glad that your stay was a memorable one. You said it right that our staff are very friendly and that our food is amazing. We appreciate your positive feedback and hope you will recommend us to family and friends....

Reviewed 2 weeks ago via mobile

It's a nice hotel and I love this hotel because the location close to the places like Petronas Twin Towers, to China Town, to big malls and everywhere I went. I give thanks to all staffs for theirs kindness, especially for Jeremi,halilah for all her helps during I am staying here. Thanks for all and hope I can stay here...

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Helpful?
Thank _rissnathalina
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear rissnathalina, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see your 5 star review on Trip Advisor. Indeed, our most central location and our dedicated associates are our greatest strengths. We hope you will continue to support us and will return in future. Warm regards Aamir...

Madrid, Spain
Reviewed 2 weeks ago

When I booked it, I saw the pics on the website and I remember I thought it looked a bit beat-up and old-fashioned. I didn´t give it too much thought though as this was the hotel which was holding the meetings I was attending. At that moment, I just thought that staying at the same hotel would come in very...

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Helpful?
Thank Denebolah
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Denebolah, Thank you for choosing to stay with us and for posting your review on Trip Advisor. Your detailed and positive review made our day. We are so happy to see that your stay was a memorable one and that we exceeded your expectations. It is all possible due to our very passionate and friendly associates who work hard...

Reviewed 2 weeks ago via mobile

Probably the best hotel I've stayed at in Asia. The room was spacious and very clean and the air conditioning worked exceptionally well. The hot water and water pressure in the shower is impressive. Every person on the hotel staff is professional, friendly, and helpful. The restaurant puts out a delicious buffet for breakfast. You can't go wrong staying at...

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Helpful?
Thank Jonathan S
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Jonathan S, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are so thrilled to read that you have given us a "best hotel in Asia" and it really makes our day. We wish we can do better for our guest. We appreciate your recommendations and hope you will continue to...

Birmingham, United Kingdom
Reviewed 2 weeks ago

Our 18 day Far East tour started in KL. After a 20 hour journey from the UK (stop off in Dubai) we were looking forward to getting to the hotel. And when we arrive at Hotel Istana, boy were we glad we booked our first stay at this magnificent hotel. From the time we arrived to the time we left,...

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Helpful?
Thank Raz1805
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Raz1805, Thank you for choosing to stay with us and for posting your wonderful review on Trip Advisor. We are so happy to see your detailed positive review about us. Halilah and Anwar are just a reflection of the rest of the passionate team. We work very hard to bring these little and precious memories for all our guest....

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $79 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#21 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
45 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room is very comfortable and clean.”
lilyg983, 20 May 2017 | Read review
“If you love shopping!!!!!”
emano3692, 19 May 2017 | Read review
“Take twin tower view rooms and ask for bathroom amenities like razor and cotton buds. They provide it whenever you want it.”
rashidbishal, 18 May 2017 | Read review
“Ask for a room with a view of the Petronas Towers”
  • View from our room
Linmarant, 18 May 2017 | Read review
“Higher floor is probably better”
GreyKitten, 18 May 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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