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Hotel Istana

AMOMAUSD 73*
View Deal
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
USD 85*
USD 73*
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USD 77*
USD 85*
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3,635 Reviews from our TripAdvisor Community

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Showing 3,106: English reviews
Reviewed 11 December 2014 via mobile

Once again Hotel Istana delivered an excellent service during our stay (5-7 Dec 14) Besides that they really maintain high standard of cleanliness and quality service. We had a pleasant stay at Istana. Kudos to the management and staffs. Keep it up the good work !

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Helpful?
2Thank Mulyady
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Mulyady, Thank you so very much for another wonderful feedback on your recent stay. We are very happy to see that all went well with your stay. We are now looking forward to your return soon. Happy Holidays Season Aamir Khan General Manager

Penang
Reviewed 10 December 2014

Thoroughly enjoyed my 3 night stay in Hotel Istana. Staff were polite and responsive at all times, from the check-in to concierge, coffee house and even the housekeepers. The offer to lend guests an umbrella for a short stroll in the rain to the nearby malls was a nice surprise and showed that the hotel cares for guests' welfare. Bathroom...

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Helpful?
Thank AsiaRambler
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear AsiaRambler, We are very happy to see your review on Trip Advisor and I am glad that everything went well with your stay. Your tips will provide information to our prospective guest who will be staying with us soon. We try our level best to ensure our guest are happy and comfortable and umbrella during the rain is just...

Reviewed 10 December 2014

I spent 9 days with my familly in Istana hotel. I am a frequent traveller and i can judge hotels services quality. I can only say that Istana hotel has excellent and helpful staff, delicious breakfast, high room confort and appropriate location.

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Helpful?
1Thank Imed L
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Imed, Thank you so much for choosing to stay with us and Thank you for your wonderful review on Trip Advisor giving us 5 stars. The team is so happy to see that you have really enjoyed your stay and you staying with us for 9 days means that you have seen and observed every service of ours. I...

Barton-upon-Humber, United Kingdom
Reviewed 10 December 2014

This hotel for the price has to be the best in KL. Warm friendly check in, clean, tidy and well presented room. A bath tub and a separate walk in shower with an excellent high pressure shower. 2 lifts and so no waiting. A fantastic pool area and gardens and plenty of places to sit and relax. Another enjoyable 4...

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Helpful?
Thank Brian E
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Brian E, We are very happy to see that you had a wonderful stay with us. Thank you for staying with us. With 24 helpful votes on your profile and being a top contributor on Trip Advisor writing a positive feedback and honouring us with 5 stars is really and very truly appreciated. Thank you once again and, we,...

Philadelphia, Pennsylvania
Reviewed 9 December 2014

The staff was really amazing--very attentive, friendly, helpful. Many people there to greet visitors and to help. It is because of the staff that I am giving this hotel 5 stars. The room was comfortable, the bathroom spacious and well appointed. The breakfast buffet had a large assortment of foods. But so do other good hotels. Here, it's the human...

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Helpful?
Thank Anemoney
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Anemoney, Thank you so much for your wonderful comments and 5 stars. Indeed it is our Associates who deserve this recognition as they strive for excellence on daily basis. We Thank you for choosing us and a feedback on Trip Advisor from a senior contributor is a great recognition to our team. Hotel Istana KLCC team is looking forward...

Hong Kong
Reviewed 9 December 2014 via mobile

Stayed for a conference of 4 days. Already got homesick on the second day. My indefinite list of improvements definitely suggests to look at the ants crawling over the checkin counter, remove the mould from the windows (room 520), clean the excerise machines in the gym, and and and. The external hired transport from and to the airport is annoying,...

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Helpful?
1Thank Burkiu
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Burkiu, We are very sorry to hear that you were not able to enjoy your stay. Please do accept our sincere apologies for the inconveniences. I wish if you had mentioned the issues to one of our manager and they could have done something about it right away. I am surprised though that external drivers were on personal calls...

New Delhi, India
Reviewed 8 December 2014

Loved our stay at Istana, beautiful ambience and excellent hospitality. It was completely a 5+ star hotel and it really brought smiles to us. All the facilities were upto mark- swimming pool, Gym, clubs etc. Very well located in the heart of the city, so you can walk down to most of the places/malls in free time and enjoy the...

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Helpful?
Thank Vandita27
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Vandita27, Thank you so much for your wonderful feedback of our Hotel. Thank you for choosing to stay with us. We are very happy to see that you have enjoyed your stay with us. Please come back soon to your favourite Hotel in KL as we are looking forward to your return. Happy Holidays Season Aamir Khan General Manager

Reviewed 8 December 2014

We spent new years 2013/2014 here and it could not have been a better experience. After spending actual new years at the Petronas Towers we walked the short 10 minute walk back to the hotel and partied with the other guests and staff. It was a great night. The staff overall were very helpful and attentive. The Hotel Istana's breakfast...

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Helpful?
Thank Kerry C
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Kerry C, Thank you so much for choosing to stay with us at Hotel Istana KLCC. The team and I appreciate that you have recognized us on Trip Advisor for our product and services. We are now looking forward to welcoming you back for New Years 2014 / 2015. The stage and the mood is all set for the...

Reviewed 8 December 2014

My stay was for 2 days 1 night to celebrate my anniversary with my partner... on the day i came (6/12/2014), i was attended by ahmad faizal.. He was very welcoming and helpful... the staffs were all the time smiling... The hotel ambiance is really awesome and have shown its own class.. and i am in love with the songket...

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Helpful?
Thank Amanda P
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear putri-zhaf, Thank you so much for staying with us and Thank you for posting your review on Trip Advisor and giving us 5 stars. The entire team is very happy to read your comments and Faizal is on cloud nine that he has been recognized by guest. Thank you again for enjoying your stay and we hope to see...

Melbourne
Reviewed 7 December 2014

This was our first visit to Hotel Istana and I am sure it will not be the last. Check-in was fairly seamless and trouble free and in just a few minutes we were on our way to our room. I had taken the extra expense of upgrading to a "Club Room" for the 3 nights of our stay and can...

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Helpful?
Thank JohnMac1947
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear JohnMac 1947, Thank for staying with us at Hotel Istana Kuala Lumpur City Centre and thank you for posting your review on Trip Advisor. I am sure the fellow travellers and guest will appreciate your detailed feedback especially when it is coming from a Senior Contributor like you. The team is very excited to read your comments and they...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $75 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
44 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The management upgraded my room to a club suite which was fabulous. Choose room number 2023.”
219mohammeds, 29 Apr 2017 | Read review
“Front rooms, like at the twin towers,”
368stephenn, 25 Apr 2017 | Read review
“Club level rooms”
D4647RDsueh, 23 Apr 2017 | Read review
“They have British or European Power on alternate floors - pick a floor to suit your stuff.”
FabianS145, 19 Apr 2017 | Read review
“Good Service”
tammyd2981, 16 Apr 2017 | Read review
5 of 5
AMOMA
USD 73* /night
View Deal
Booking.comUSD 77
Hotels.comUSD 85
TripAdvisorUSD 77
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*Disclaimer
Prices are for 1 room, 2 adults
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