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Traveller (1709)
Room & Suite (658)
Dining (183)
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Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“the club lounge”(315 reviews)
“taman sari”(56 reviews)
“bukit bintang”(253 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (4,212)
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3,589 results
Traveller rating
1,632
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1,632
1,200
450
168
139
Show reviews that mention
All reviewsthe club loungetaman saribukit bintangpetronas towersmonorail stationbuffet breakfastpavilion mallrotanashoppingklsinksfoyertaxisindianasiachinatown
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1,331 - 1,335 of 3,589 reviews
Reviewed 26 September 2015 via mobile

Stayed a night here when I was attending my friend's wedding in the town, and had a decent and enjoyable stay. The check in was speedy, the staff were generally and genuinely friendly, even the housekeeping staff who smiled and asked me how my day...More

1  Thank Gan Y
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 28 September 2015

Dear Gan Y, Thank you for choosing to stay with us and Thank you for your wonderful feedback about your stay. Your suggestions are being looked into right away and we assure that F & B team will compare the Club Sandwiches from both hotels....More

Reviewed 26 September 2015 via mobile

This is the fourth time in 3 years that we have stayed at this hotel. I wouldn't stay anywhere else in Kuala Lumpur. It's right in the centre of this fantastic city and the facilities are excellent. Special mention has to go to Azizan, Murni...More

1  Thank Lynda D
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 28 September 2015

Dear Lynda D, Welcome back to your favourite Hotel in Kuala Lumpur. Thank you for posting your review on Trip Advisor. Azizan, Murni, and Safarina are our super stars and we all appreciate they way they serve our guest with true Malaysian hospitality. We hope...More

Reviewed 26 September 2015

We had been in Kuala Lumpur for official conference. We stayed 3 night. Overall environment was good. Hotel staff were kindly and supportive. Large & wide lounge and nice to enjoy the live musical performance until mid-night. At list one drink should be serve free...More

Thank Shafiq65
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 28 September 2015

Dear Shafiq65, Thank you for choosing to stay with us. Thank you for enjoying our food and beverage and all other services. We apologize very sincerely for the inconvenience of not having enough hot water and our engineers have already fixed the issue. Next time...More

Reviewed 26 September 2015

Very friendly and informative staff. Very comfortable room with very good food in both the buffet for breakfast and dinner, and main restaurant for dinner. Cosidered excellent value for money, and would not hesitate to recommend this hotelMore

Thank TonyandLesley1977
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 28 September 2015

Dear TonyandLesley1977, Thank you for choosing to stay with us and thank you for your wonderful and five star review of Hotel Istana KLCC. The team and I really appreciate and hope you will recommend us and will return soon. Warm regards Aamir Khan General...More

Reviewed 26 September 2015 via mobile

I was stayed there last month for business trip for couple of days.Since the moment i arrived everything was excellent.They brought me to corporate lounge and check in was done by Mr.Ally. He provided me a welcome juice and a cold towel for refreshment. He...More

1  Thank RichardLee93
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 28 September 2015

Dear LeeCharl, Thank you for a wonderful stay with us and thank you for your 5 star review on Trip Advisor. The team and I really appreciate it. Ally and rest of the front desk team is recognized by many guest for their prompt and...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
USD 77 - USD 104 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#26 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
USD 77 - USD 104 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#26 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1709)
Room & Suite (658)
Dining (183)
Pool & Beach (83)
Amenities (41)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
Ask a question
zainab a
26 March 2018|
AnswerShow all 2 answers
Response from Hotel_Istana_KL | Property representative |
Hi zainab a, Thank you for your query. As explained by Sean, hotels do not get any discount nor we are appointed agents for any theme attractions. However, from time to time, we do get flyers delivered from various theme... More
0
Votes
Eghlidi_Mehdi
21 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest - you have independent guest replying to your query. I believe we dont have to sing our own laurels anymore. We hope you will find the same perspective when you arrive at Hotel Istana. We might not be the best... More
1
Vote
Leesree_and_Subbi
15 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest, we do have both King and Twin options and you may choose either of them. Please contact us directly and we will be happy to assist you with your choice. Thank you
1
Vote
Room Tips
"Ask for a room that can see the Twin Tower."
Read review
"Get a room at the 20th floor if you want to avail of the club benefits, for convenience. More spacious rooms..."
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"suite or room with lounge acces"
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"Get the rooms that face the Petronas Twin Towers at the distance. Looks striking at night."
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