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Hotel Istana

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3,565 Reviews from our TripAdvisor Community

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Showing 3,046: English reviews
Pasay City, Pasay, Philippines
Reviewed 6 December 2014 via mobile

Stayed for 2nights at room 1037 to celebrate my birthday. Check in was fast an okay. A lady will come to you and assist towards the reception. Staff "here" were kind and helpful. I had 2single bed combined together which was okay. The baththub switch was broken the moment I touched it. No complains made since its not a big...

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Helpful?
2Thank Jonathan M
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Jonathan M, Thank you for posting your review on Trip Advisor and Thank you for choosing to stay with us. I am happy to read that your check-in and arrival process went well. Please do accept our sincere apologies for all the issues you have listed here and I assure that I have gone through each of them with...

Reviewed 6 December 2014

100 persent good staff restaurant spa facilities location Internet free very fast twins tower view near transportation evry thing is good price And also cs manager very lovely and the hotel mean in English palace and really it a palace

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Helpful?
Thank zammar81
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Zammar81, Thank you for your stay and appreciate your feedback on Trip Advisor. The team is very excited to see 5 stars here. Looking forward to welcoming you back soon Happy Holidays Warm Regards Aamir Khan General Manager

Ballito, South Africa
Reviewed 5 December 2014 via mobile

It was my 1st time in kl Excellent location for shopping and beautiful view from hotel of the twin towers Great reception Very pleasant staff at concierge and reception Rooms spacious and neat and clean Breakfast area felt a bit too clustered however. Lobby had lovely live music every night. but i never slept well at all nearby there an...

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Helpful?
Thank BDRRSMPM
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear BDRRSMPM, Thank you for posting your review on Trip Advisor and Thank you for choosing to stay with us. We appreciate that you have provided your feedback on your entire stay. Please do accept our sincere apologies for the inconvenience caused by loud music sound which is across the road from us. We will definitely raise our concerns with...

Kuching, Malaysia
Reviewed 5 December 2014

Came here for business trip. First time staying at this hotel...staff are friendly, and I left my identification card at the counter and they even offered to send it to my room without getting me to collect myself. Room and bathroom is spacious....love this place so much. Unfortunately I only stayed there for less than 24 hours...

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Helpful?
Thank Vivian L
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Vivian L, Thank you for choosing to stay with us for your short transit and Thank you for posting your review on Trip Advisor. We are very happy to see that all went well with your stay. We hope to see you back again at Hotel Istana KLCC. Happy Holidays Season Warm Regards Aamir Khan General Manager

Kulim, Malaysia
Reviewed 5 December 2014

Overall, i am satisfied with the high class service the staff. The Buffet price is way too expensive and i paid almost RM127 for a mug of hot chocolate, a bowl of bubur pulut hitam, 2 slice of bread (with jam) and two types of dessert. Should went for Ala-Carte

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Helpful?
Thank Krishnakumari S
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Krishnakumari S, Thank you for your review on Trip Advisor and we appreciate that you have enjoyed your stay with us. Our Associates are our real assets and they work hard every day to create memorable experiences for our guest. The price of buffet in Taman Sari is pretty much in line with the properties in KL and overall...

Reviewed 4 December 2014

Overall it was awesome great delightful but the only issue was the toilet facility it needs to be improved but otherwise perfect staff, location, design, food and hospitality I enjoid every minute of it and when I come back to KL I will choos istana hotel for sure

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Helpful?
Thank ALNUSARAT
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear ALNUSARAT, Thank you for your wonderful review and stay at Hotel Istana KLCC. I am not sure if you meant toilet facilities having an issue at our lobby toilet or the room - but we will check both right away. The team here strives for excellence and we will make sure that we fix those issues to make our...

Nowra, Australia
Reviewed 3 December 2014

We didn't expect that kind of wow for that price - seriously impressed. Service & rooms are 5* Room service menu & dining options are ideal for fussy eaters (travelled with one)...oh the chocolate fountain.... Pool is long enough for laps & cool enough for the heat Drinks are fabulous & if you request a room with a view...you will...

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Helpful?
Thank Lisa W
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Lisa W, Wow what can I say a happy guest like you and the valuable feedback from a Top Contributor of Trip Advisor. Thank you so much for your stay and thank you so much for your feedback. I am sure the fellow travellers will definitely appreciate all the tips. We are looking forward to return to Hotel Istana...

Reviewed 3 December 2014

There is something about this hotel that I really like over all the others. I stay there at least once a month and choose it over Traders or the Marriott or Shangrilah and others that rate higher. The first floor lobby is quite lovely and has some very nice Islamic art and architecture and the food is all 5 star...

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Helpful?
Thank Matthew M
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Mathew M, We are very happy to see your honest feedback about Hotel Istana KLCC. Thank you for recommending us to others. Thank you as well for recognising our Associates and especially Liliy who is really an asset of our hotel. Lily takes care of our guest with passion and she has been growing from ranks due to her...

Reviewed 3 December 2014 via mobile

Stated for 2 nights, my first time to KL.... Greeted on arrival & the staff are very welcoming, polite & helpful. First impressions are great, very well presented, a lovely aroma in the air & fine decor (slightly too Arabic for my taste) but none the less inviting & impressionable. The room was fine, nothing special, let's the initial impression...

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Helpful?
1Thank carefree050580
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear carefree050580, Thank you for taking time and writing a detailed feedback about your recent stay at Hotel Istana KLCC. We are happy to see that you have enjoyed it really well. Please do accept our sincere apologies for the inconvenience that you had with regards to drilling. I do hope that our associates must have taken care of it....

Denver, Colorado
Reviewed 2 December 2014

I stayed at this hotel for a few days in Dec of 2014 while conducting a workshop in one of their meeting rooms. And while I think the maintenance of the guest rooms and guest areas (corridors, etc.) could stand some renovation, everything else was top notch. Food was very good, dining options as well. The hotel location is perfect...

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Helpful?
1Thank eric s
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear eric s, I am so glad to see that you have enjoyed your recent stay at the Hotel Istana KLCC. Thank you for summarizing your stay so well and for giving us the 5 stars. I do hope your travel plans will bring you back to KL. Wishing you the best of everything in 2015 - Happy Holidays Aamir...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $82 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
39 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for a quiet room as some are noisier than others.”
 of 5 bubbles AussieTraveller795, 20 Mar 2017 | Read review
“Beware the connecting door!”
 of 5 bubbles jameshj, 17 Mar 2017 | Read review
“find another hotel”
 of 5 bubbles davidpauline27, 14 Mar 2017 | Read review
“Ask for a room with a view of the PETRONAS Twin Towers ... wonderful to wake up to that beautiful view!”
 of 5 bubbles mlfarmer, 6 Mar 2017 | Read review
“Higher the better”
 of 5 bubbles lijacBrisbane, 6 Mar 2017 | Read review
5 of 5