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Hotel Istana

4,108 reviews
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Traveller (1656)
Room & Suite (646)
Dining (182)
Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“the club lounge”(308 reviews)
“bukit bintang”(255 reviews)
“petronas towers”(229 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Reviews (4,108)Write a Review
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1,587
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138
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All reviewsthe club loungebukit bintangpetronas towersmonorail stationhotel lobbypavilion mallbuffet breakfastlate checkshoppingklmallssinksmalaymsindianasiachinatown
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1,281 - 1,285 of 3,500 reviews
Reviewed 5 September 2015

Location-perfect.Cozy, spacious room.Needs improvements though, i.e. bathroom floor leaks and fixtures in the room. Kudos to the accommodating & great Filipino hotel staff Jeramie, Mark P. , & Mark L.More

Thank morei2015
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 7 September 2015

Dear morei2015, Thank you for your short and sweet review on Trip Advisor. Indeed our Filipino associates does a wonderful job in serving our guest and many guest appreciate it. Jeramie, Mark P, and Mark L all are our superstars and their genuine care and...More

Reviewed 5 September 2015

We felt the Istana was good value for money. We really enjoyed our quite lengthy stay at the Istana and importantly we would stay here again and we would recommend it to family and friends. It is located very close to the Raja Chulan mono-rail...More

2  Thank Graham T
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 7 September 2015

Dear Graham T, Thank you so much for choosing to stay with us and thank you for your intentions to return and recommend us. Indeed our swimming pool bar is loved by all as one can relax next to poolside and enjoy chilled beer and...More

Reviewed 4 September 2015

lovely stay found it did not cater for westeners. but plenty of places to eat in city the hotel was very good but needed some attention a bit tired. usual hotel breakfasts but lacked English cuisine would stay here again .hotel in good position for...More

Thank george b
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 7 September 2015

Dear George b, Thank you for choosing to stay with us. Actually we are quite popular among western guest as they are able to enjoy international cuisine besides our long list of western items available on the menu at breakfast. Moreover, our Urban restaurant caters...More

Reviewed 3 September 2015 via mobile

This was my first time staying at this hotel. It was convenient, right off the interstate. Check in process was smooth by Ally in Corporate Lounge.He explained everything really well in very good English and was very patient, clear and professional.Although the rooms were not...More

1  Thank Zheng J
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 5 September 2015

Dear Zheng J, Thank you for choosing to stay with us. We are so happy to see that your stay was wonderful and a memorable one. I am glad Ally looked after you well and indeed he is a professional and passionate associate of ours....More

Reviewed 3 September 2015 via mobile

This is my third stay & i can say their service has improved much over the years. The buffet breakfast is one of my favourites, the friendly staff are helpful & efficient, the facilities are maintained well. One small issue i wish to highlight is...More

1  Thank SuperUtsuki
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 5 September 2015

Dear SuperUtsuki, Thank you for choosing to stay with us and Thank you for your review on Trip Advisor. We appreciate your loyalty to Hotel Istana KLCC. We are so sorry that the food got spoilt in the Minibar. However, those minibars are not compatible...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
USD 75 - USD 102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
USD 75 - USD 102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (1656)
Room & Suite (646)
Dining (182)
Pool & Beach (80)
Amenities (41)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
Ask a question
Eghlidi_Mehdi
21 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest - you have independent guest replying to your query. I believe we dont have to sing our own laurels anymore. We hope you will find the same perspective when you arrive at Hotel Istana. We might not be the best... More
1
Vote
Leesree_and_Subbi
15 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest, we do have both King and Twin options and you may choose either of them. Please contact us directly and we will be happy to assist you with your choice. Thank you
1
Vote
PalmTreesFreespirit
15 January 2018|
AnswerShow all 9 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest, some of the loyal guest of hotel Istana has already replied to your query. If you still need any assistance then please contact us via our e-mail (which we are not allowed to list here) and we will be happy to... More
0
Votes
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12345619
Room Tips
"We were on the 5th floor at the side which suited us perfectly."
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"Higher floors give a better view of the surroundings."
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"Pool view rooms are quieter."
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"book a deluxe room with high floor and city or KLCC (twin tower) view"
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