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Hotel Istana

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3,633 Reviews from our TripAdvisor Community

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Showing 3,105: English reviews
Johannesburg, South Africa
Reviewed 15 January 2015

Great location, Excellant service from the taxi service, room service, restaturents, Most importantly i ould rate this a 5 star as the people were very friendly and make you feel welcome. I will definitely recommend this place to people considering going to malaysia.Its within walking disance to the main atractions and very safe.Plenty of taxi's and one needs to negiotate...

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Helpful?
1Thank RajanPillay
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear RajanPillay, Thank you for a wonderful review of your stay at Hotel Istana KLCC. I am glad that everything went well with your stay. Shuhaardi is a very passionate and focused Associate of ours and we all are very proud of him. Thank you again for staying with us and we shall see you soon at Hotel Istana KLCC....

Perth, Western Australia, Australia
Reviewed 15 January 2015

This hotel is in a great location, close to transport, KLCC, food (Jalan Alor), many attractions and most of the city shopping. It would have once been a great hotel. It is just a bit run down, which is obvious in the rooms. It is however clean and inoffensive. There is a great included breakfast buffet.

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Helpful?
Thank Piers T
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Piers T, Thank you for your review on Trip Advisor. We all appreciate the time you took to write your review. Thank you for appreciating the cleanliness of the Hotel and to ensure that we keep our property up to date, we continuously keep renovating. Our Owning company supports us in making sure that we continue to maintain higher...

Kuala Lumpur, Malaysia
Reviewed 14 January 2015

The location of the hotel is excellent within walking distance to the shopping complexes and PETRONAS Tower The staff on the club floor are so happy and very pleasant and helpful The food and drinks at 5.30 in the club lounge are very friendly and relaxed The rooms are very spacious and extremely clean

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Helpful?
Thank maxwell2015
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear maxwell2015, Thank you so much for choosing to stay with and thank you for your really cool title of the review. We all really appreciate it very much. We hope to see you back soon in a not too distant future Warm regards Aamir Khan General Manager

Singapore, Singapore
Reviewed 13 January 2015

While the location is great in the heart of the city, the inside of the room is only average. Toilet is massive and clean but the beds is slightly damaged at 1 of the sides. TV is small and shows is limited but that is OK since we never stay in the room that often. The cleaner did not clean...

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Helpful?
Thank stevenang88
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear stevenang88, Thank you for your constructive feedback. Our apologies for all the inconveniences caused and yet you are willing to give us the second chance, I assure you that we will look into these issues right away and fix them. I thank you again and looking forward to welcoming you back soon Warm Regards Aamir Khan

Melbourne, Australia
Reviewed 13 January 2015

Enjoyed our stay, good location to shopping and a nice walk to the Petronas Towers. The foyer area is open and welcoming and the staff generally always smiling. The entertainment is lovely and relaxing. Our room was ok, but a couple of small things need to change i.e. hairdryer - useless and the kettle not much better, water needs to...

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Thank 195Kathryn1965
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear 195Kathryn1965, Thank you so much for your valuable feedback on Trip Advisor. This really helps us measure our performance and standards of our services. Please do accept our sincere apologies for all the inconveniences caused and rest assured that all concerned department heads will look into fixing these problems and defects right away. Once again our apologies and appreciate...

Reviewed 10 January 2015

I just want to go back and do it over all over again. The experience made the holiday. All staff members were extremely helpful, food excellent and rooms very clean, lovely sheets and a huge bath - yes

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Thank sharon r
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Sharon r, Wow what a great feedback about Hotel Istana KLCC. Thank you for staying with us and thanks for the positive comments about the Associates as they work very hard and smart to ensure all our guest are happy and enjoying their stay. We are looking forward to welcoming you back soon Warm regards Aamir Khan General Manager

Melbourne, Victoria, Australia
Reviewed 10 January 2015

Thoroughly enjoyed our Honeymoon stay at Hotel Istana. Spent 4 nights at Istana. Wonderful Service and staff. Facilities were in excellent condition. Meal at the club lounge were exquisite. We would definitely recommend to anybody travelling to KL. The hotel is located in the heart of the city, we could see the Petronas towers from our Suite window. It is...

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Thank Muzzammil D
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Muzzammil D, Congratulations again to both of you. Thank you for choosing us for your memorable stay. The fellow travellers will definitely benefit from your feedback. We hope to see you back here on your anniversary next year. Warm regards Aamir Khan General Manager

Melbourne, Victoria, Australia
Reviewed 10 January 2015

This hotel is obviously a stunning hotel in an excellent location. Beautifully appointed and the bar/lounge area was gorgeous. Staff were friendly. Personally I did move onto another hotel in a different part of the city. You can check out my other review by following my other reviews. Do your homework and look around, there is a lot of choices...

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Helpful?
Thank sharon j
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Sharon D, We appreciate and value your opinion. Thank you for a wonderful review of Hotel Istana KLCC and for being so candid about the feedback. We appreciate you recommending us to others. Thank you Warm regards Aamir Khan General Manager

Singapore, Singapore
Reviewed 9 January 2015

Istana is not only sitting at the heart of KL near shopping areas of Bukit Bintang but its affordability and service is awesome. From the moment we check-in and till our last day, there are no complaints whatsoever about the service staff. When we ordered room service, it was done with lighting speed. Really no complaints about the hotel. The...

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Helpful?
1Thank omerfarook
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear omerfarook, We are very happy to see your wonderful review on Trip Advisor about Hotel Istana KLCC. The team is really happy that you had a wonderful stay with us. Rest assured that I have taken note of your valet parking charges issues and will investigate it further. However, for other guest to know that valet parking at the...

Melbourne, Australia
Reviewed 8 January 2015

"Istana" is palace in Malay (the official language of Malaysia), and this hotel is palace-like from the time you come up the driveway to be greeted by towering columns and arches Moorish style. The lobby is just as grand with more of these columns and arches. Check-in is seamless even at 8:00 pm when we arrived. Alas, because our rooms...

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Helpful?
Thank C546
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear C546, Thank you so much for your stay with us and thank you for your wonderful review on Trip Advisor. We are very sorry to hear the isolated issues with WiFi as our IT team is here 24 hours and I wonder if you had the opportunity to get any assistance on that. We have 100Mbps totally complimentary WiFi...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $75 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
44 questions
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Questions? Get answers from Hotel Istana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front rooms, like at the twin towers,”
368stephenn, 25 Apr 2017 | Read review
“Club level rooms”
D4647RDsueh, 23 Apr 2017 | Read review
“They have British or European Power on alternate floors - pick a floor to suit your stuff.”
FabianS145, 19 Apr 2017 | Read review
“Good Service”
tammyd2981, 16 Apr 2017 | Read review
“High Floor, Nice View”
, 13 Apr 2017 | Read review
5 of 5