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Traveller (1728)
Room & Suite (665)
Dining (183)
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Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“the club lounge”(315 reviews)
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AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,251)
There are newer reviews for Hotel Istana
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3,621 results
Traveller rating
1,644
1,212
454
169
142
Traveller type
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1,644
1,212
454
169
142
Show reviews that mention
All reviewsthe club loungetaman saribukit bintangpetronas towersmonorail stationbuffet breakfastpavilion mallrotanashoppingklsinksfoyertaxisindianasiachinatown
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11 - 15 of 3,621 reviews
Reviewed 1 week ago

As the conference organisor, we receive the best support from the hotel F& B team. The food was really good. It was value for money. The hotel F&B team led by Johnny was efficient and they listened to our needs. A great hotel under a...More

Review collected in partnership with this hotel
Thank bennychia2018
Response from Hotel_Istana_KL, Manager at Hotel IstanaResponded 6 days ago

Dear bennychia2018, Thank you for staying with us and for posting your review on Trip Advisor. Your FIVE star review made our day and Hotel Istana KLCC team appreciates it! Thank you for you kind compliments towards Johnny. He is indeed a star of Hotel...More

Reviewed 1 week ago

The team of Hotel Istana made our stay again memorable, the location of the hotel is perfect to discover the city, the outside pool to relax and to chill. The hotel facilities are in good conditions even getting a little tired but the attitude of...More

Review collected in partnership with this hotel
1  Thank Crowiwi
Response from Hotel_Istana_KL, Manager at Hotel IstanaResponded 1 week ago

Dear Crowiwi, Thank you for staying with us and for posting your review on Trip Advisor. Our team strives hard to provide superior guests services and I am very pleased to know you had experienced it. We will strive harder to meet your expectations for...More

Reviewed 1 week ago

This hotel was once one of the top hotels in KL.the hotel is old and worn rooms have bedding and furniture that are decades old old tv poor selection of channels bath tub 4 decades old bedding terrible low quality mattress low quality sheets towels...More

Review collected in partnership with this hotel
Thank Ronnie S
Response from Hotel_Istana_KL, Manager at Hotel IstanaResponded 1 week ago

Dear Ronnie S, Thank you for staying with us and for posting your review on Trip Advisor. I would like to apologize for not meeting your expectations with our room condition. Your feedback will be reviewed for continual improvement. I do hope you will give...More

Reviewed 1 week ago

The hotel is a typical large hotel. The issue I have with all these places is they have too many staff with nothing to do so every 10 steps someone wants to talk to you and ask if they can help. This is unnecessary when...More

Thank Tonyscribbler
Response from Hotel_Istana_KL, Manager at Hotel IstanaResponded 1 week ago

Dear Tonyscribbler, Thank you for staying with us and for posting your review on Trip Advisor. Besides of our location, we are glad you had enjoyed our breakfast selection as it is one of the best in town! I apologize for the obtrusive service which...More

Reviewed 1 week ago

It is a quite old hotel, but room is good, food is good. The most important is the great location access to the center of the city. It is convenient to visit business center and shopping centers. The only pity is when I checked out,...More

Review collected in partnership with this hotel
Thank C5173WZtonyw
Response from Hotel_Istana_KL, Manager at Hotel IstanaResponded 1 week ago

Dear C5173WZtonyw, Thank you for staying with us and for posting your review on Trip Advisor. I believe our front office team had got in touch with you with regards to the transfer charges. I apologize for the inconvenience caused. We will strive harder to...More

View more reviews
Most Booked Properties in Kuala Lumpur, Malaysia
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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
USD 67 - USD 101 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
USD 67 - USD 101 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (1728)
Room & Suite (665)
Dining (183)
Pool & Beach (83)
Amenities (41)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
Ask a question
Nitin M
7 May 2018|
AnswerShow all 3 answers
Response from Seanjotadhg | Reviewed this property |
Hi Nitin, You should contact the Hotel Istana directly with your query , but I can confirm it is a great hotel and they are great with young children. Cheers Sean
2
Votes
Nafiah A
27 April 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Nafiah, My apologies for the late response. Kindly get in touch with our Director of Food & Beverage, Mr Balasubramani, who will be more than happy to assist you with your request accordingly. We are unable to post our... More
0
Votes
zainab a
26 March 2018|
AnswerShow all 2 answers
Response from Hotel_Istana_KL | Property representative |
Hi zainab a, Thank you for your query. As explained by Sean, hotels do not get any discount nor we are appointed agents for any theme attractions. However, from time to time, we do get flyers delivered from various theme... More
0
Votes
Room Tips
"Corner suites are larger and quieter"
Read review
"If you are on a special holiday let staff know"
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"would go with concierge level rooms and higher floor"
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"view with twin towers"
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