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Traveller (1765)
Room & Suite (677)
Dining (182)
Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“the club lounge”(316 reviews)
“taman sari”(56 reviews)
“bukit bintang”(249 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
All hotel details
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Reviews (4,377)
Filter reviews
3,733 results
Traveller rating
1,699
1,247
467
172
148
Traveller type
Time of year
LanguageEnglish
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1,699
1,247
467
172
148
Show reviews that mention
All reviewsthe club loungetaman saribukit bintangpetronas towersmonorail stationbreakfast buffet ishotel lobbylocation is excellentpavilion mallrotanashoppingklsinksmstaxisindianasia
FilterEnglish
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1 - 5 of 3,733 reviews
Reviewed yesterday via mobile

My second time this year at Hotel Istana. I'm not coming back. In January this year, I remember checking in to the room with a very warm mini fridge. It was NOT cold at all. In fact, it was like a mini heater! This stay,...More

Thank HopOnHotels
Reviewed 2 days ago via mobile

Hotel Istana is centrally located near Buitik Bitaang , the main happening place in Kuala Lumpur, Malasiya. KL Tower, Petronas Towers and other places of attraction, shopping malls are close by. Hotel is very old hotel . Ir has spacious rooms . Very nice hospitality....More

1  Thank YogeshSriva
Reviewed 2 days ago

1. Location is so good. 2. Easy accesse to urban transportation. 3. Room cleanness is very good. 4. Infrastructure is very good. 5. Having safety & security 6. Having many chooses in breakfast 7. Having Polite & kindly reception

Thank Ali S
Reviewed 2 days ago

Most conveniently located at City Center. Courteous and smiling staff. Petronas view from front end rooms. If you are looking for famous street food of Jalan Alor, pub hopping on its adjacent street, walk to Petronas area, spend some time at Pavilion Mall or Surya...More

Review collected in partnership with this hotel
Thank prof_dromomaniac
Reviewed 2 days ago via mobile

This is my second time in hotel istana.1st time stay in hotel istana..The mini bar was very warm not cool..My friend complain to the hotel staff because we brought cake..So we are afraid if not cool our cake will turn black..But since the hotel managment...More

Thank East T
Response from Hotel_Istana_KL, Manager at Hotel IstanaResponded yesterday

Dear East T, Thank you for your support and for posting your review on Trip Advisor. I would like to apologize for not meeting expectations during your stay. Please be assured your constructive feedback reviewed for corrective action. We hope to have the opportunity to...More

View more reviews
About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
USD 63 - USD 96 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
USD 63 - USD 96 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Photos
Traveller (1,765)
Room & Suite (677)
Dining (182)
Pool & Beach (82)
Amenities (41)
Business Centre & Event Rooms (12)
Family and Play Areas (3)
Questions & Answers
Ask a question
carlos501b
18 July 2018|
AnswerShow all 12 answers
Response from Hotel_Istana_KL | Property representative |
Dear Valued Guests of Hotel Istana, Thank you very much for your response and kind assistance rendered. I look forward in welcoming all of you back to Hotel Istana! Please do not hesitate to contact me directly for your... More
1
Vote
carlos501b
18 July 2018|
AnswerShow all 3 answers
Response from Hotel_Istana_KL | Property representative |
Dear carlos501, The Club Suite has a two-room layout configuration. 1 room will be the bedroom and the other is called a parlor room, which has a living area and a guest toilet. The guest toilet does not have a shower but... More
1
Vote
Maram S
26 June 2018|
AnswerShow all 2 answers
Response from Hotel_Istana_KL | Property representative |
Dear Maram S, I am pleased to know that you had enjoyed our pillow comfort. Our pillows are custom ordered, hence it is not available at shops. However, I will share the secret of our comfortable pillows. We always strive... More
1
Vote
Room Tips
""Rooms on the south side are quieter", "Higher floors have less A/C unit noise""
Read review
"higher floors with petronas tower view"
Read review
"Enjoyed looking down on grid locked streets at peak times, grateful we were on the 22nd floor."
Read review
"ask for the rooms facing the Petronas towers"
Read review
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