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Hotel Istana

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Hotel Istana
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3,561 Reviews from our TripAdvisor Community

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Showing 3,043: English reviews
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Singapore, Singapore
Reviewed today NEWvia mobile

Hotel service was great. Room was clean and spacious. Breakfast was delicious and variety. Centre of Kuala Lumpur and was easy to travel to any locations. Restaurant nearby and easy access. Fast check in and check out.

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Helpful?
Thank krisarasu
Reviewed 2 days ago NEWvia mobile

Good day to you. I'm Is, one of your satisfied customer/lodger. There's nothing I would like to write in this email except your service and accommodation are excellent! Big applause for the entire family of your hotel. My experiences with Hotel Istana are never fail. I feel like home when I walk in to your hotel with the warm welcome...

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Thank Perrolisme
Reviewed 2 days ago NEW

A large, friendly hotel within walking distance of The Pavilion Mall and other shopping areas. Lots of local restaurants close by. Lovely, large rooms. Great bathrooms. Terrific wifi. Choice of TV channels could be better. In room tea/coffee. Great free parking undercover. Great pool area.

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Helpful?
Thank AussieTraveller795
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear AussieTraveller795, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see your 5 star review on Trip Advisor and hope you will continue to recommend us to your family and friends. We hope to see you back soon. Warm regards Aamir Khan General Manager

Beijing, China
Reviewed 2 days ago NEW

The hotel wifi is so unstable. The room is not big but comfortable. The breakfast is good and have various choices. The hotel service is OK, but the hotel is getting old, need a renovation. The location of this hotel is great, walking distance to the shopping area and restuarants.

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Helpful?
Thank dana925
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear dana925, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are happy to see that overall your stay was good. The WiFi works very well as we have a full team of technicians available at the property who monitors the WiFi connections at all times. I wonder if you had reported...

Shanghang County, China
Reviewed 3 days ago NEWvia mobile

Not sure how this place got the stars. It is ok but a little in need of room refurbishment. It is situated well for the town centre bars restaurants and pacific mall. Imdidnt warm to the room there was something a little to utilitarian and unstylish about it. The satff were nice and helpful.

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Helpful?
Thank David A
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear David A, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are so sorry to hear that we did not meet up your expectations but also happy to see that you found our associates genuinely nice and helpful. Warm regards Aamir Khan General Manager

Murcia, Spain
Reviewed 3 days ago NEW

The reception from the staff on our arrival was exceptionally friendly and courteous,we were very quickly booked in and sat in the Club Lounge with a refreshing drink and cool flannel for a "quick wipe". The Hotel's location, being in "the triangle",is well situated for the City Centre. Excellent would have been our vote, but for the relaxation of the...

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Helpful?
Thank LesandJenny
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear LesandJenny, Thank you for choosing to stay with us and for posting your review on Trip Advisor. Most guest enjoys our Club floor rooms and the facilities at Club Lounge. Despite the fact that we give written rules to our guest for their comfort and to also maintain professional ambiance of the Lounge, unfortunately, some guest do not cooperate...

Reviewed 5 days ago NEW

Imposing building, huge lobby and they upgraded my room. I'd already got a pretty good online price. Gym is big for a hotel if rather dated. Room decor was in the style that Americans think that we have in all of our homes in England. Panelled walls. Bed was OK. Great so far...... The clubroom has a connecting door through...

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Helpful?
Thank jameshj
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear jameshj, Thank you for choosing to stay with us and for posting your review on Trip Advisor. Our apologies for the noise issue which was taken care off. We appreciate your feedback and wanted to assure you that we continue to improve and upgrade our facilities on regular basis. We have just replaced our old carpets with new ones,...

Kuala Lumpur, Malaysia
Reviewed 6 days ago NEW

"The hotel environment is peaceful,with the friendliness of your staffs that makes the operation smooth & well assistance for any single request, especially from your coffee house section. Hotel should be lucky & be proud with Imizairy which is always smiled upon welcoming guests & being helpful upon requested... I will be not hesitate to return back here,i feel well...

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Helpful?
2Thank mairahazman
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear mairahazman, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are happy to see that you have enjoyed your stay well. The associates are very happy to see your positive comments and we hope you will continue to support us in future. Warm Regards Aamir Khan General Manager

Lutterworth, United Kingdom
Reviewed 1 week ago

We had a club and the booking in was brilliant, particularly since we arrived from our very early morning flight and they did everything possible to get our room ready. While waiting they encouraged to have breakfast. The food we had in the hotel was superb, the yoke less omelettes are delicious. Only one hiccup on our last morning we...

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Helpful?
Thank gail788
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear gail788, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are happy to see that you have enjoyed your stay well. However, please accept our sincere apologies for the delay in the breakfast for your husband. We promise you that it will never happen again. I am glad that team offered...

Cleckheaton, United Kingdom
Reviewed 1 week ago

There were a number of faults with the equipment i in my room, On arrival the fridge did not work, there was no ironing board or iron, no bathrobes and the bathroom was filthy. I complained to reception who explained the fridges and the ironing equipment did not work due to lack of maintenance and there was nothing they could...

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Helpful?
Thank davidpauline27
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear davidpauline27, Thank you for choosing to stay with us again and we appreciate your loyalty. We are so sorry for all the shortfalls and assure you that we have taken note of everything very seriously. From the feedback of other guest, you can imagine that it is not the norm at Hotel Istana and those were isolated incidents. The...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $82 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
39 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for a quiet room as some are noisier than others.”
 of 5 bubbles AussieTraveller795, 20 Mar 2017 | Read review
“Beware the connecting door!”
 of 5 bubbles jameshj, 17 Mar 2017 | Read review
“find another hotel”
 of 5 bubbles davidpauline27, 14 Mar 2017 | Read review
“Ask for a room with a view of the PETRONAS Twin Towers ... wonderful to wake up to that beautiful view!”
 of 5 bubbles mlfarmer, 6 Mar 2017 | Read review
“Higher the better”
 of 5 bubbles lijacBrisbane, 6 Mar 2017 | Read review
5 of 5