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Hotel Istana

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3,463 Reviews from our TripAdvisor Community

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Showing 2,965: English reviews
Melbourne, Australia
Reviewed 2 days ago NEW

I think the title of my review sums up my thoughts. Hotel Istana is a place where you are treated like a friend from the moment you arrive. My experience after being dropped off by Taxi from the airport , late in the evening was to be personally greeted by Ms Lilly, this coming after the fast and pro-active service...

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1Thank Seanjotadhg
Reviewed 3 days ago NEWvia mobile

This is my first experience staying at Istana Hotel and it is truly a fantastic stay. My wife herself think the same. The food of the dinner and breakfast buffet is delicious and thanks to a friendly and helpful staff at Taman Sari like Amy and Hamizan.. Checkin and checkout is very smooth.. Unforgetable welcome experience by Halilah..truly the best....

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Helpful?
Thank ahmad s
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear ahmad S, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are so happy to see that your stay was a memorable one. Amy, Hamizan and Halilah are great associates and receives many accolades on regular basis from our guest. Thank you for recognizing our associates. We hope to see you...

Southampton
Reviewed 4 days ago NEWvia mobile

Returning for the 4th year, it was lovely to check-in at the Club lounge. Audrey and her staff waiting with a great big smile and a genuine hello and welcome back. Absolutely nothing is too much trouble for the club lounge staff. Breakfast is delightful (especially the egg florentine... delicious). And evening cocktails are definitely something to look forward too....

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2Thank paulj121
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear paulj121, Thank you for choosing to stay with us again and for posting your review on Trip Advisor. We appreciate your loyalty to Hotel Istana Kuala Lumpur. Audrey and her team are our superstars and we all appreciate their hard work and passion to serve our guest. Indeed we are very proud of them as they are our true...

San Francisco, California
Reviewed 5 days ago NEW

I was surprised with an upgrade on arrival and at every turn the staff was gracious, prompt, and went out of their way to be helpful. Great breakfast too!! My only complaint was that it would be great if the gym were open late as I wasn't able to visit it before 10pm, but that was a very minor issue....

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Helpful?
Thank Austin M
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Austin M, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive feedback. With regards to gym we hardly have any guest using the gym after 9pm although we keep it opened until 10pm. We are so sorry that you had missed the opportunity. We hope you will continue...

Reviewed 5 days ago NEW

The whole experience was wonderful. I have been staying at Istana Hotel for the past 10 years and they have only improved across all aspects. the location is fantastic as it allows you to exit in any direction and helps beat the traffic.

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Helpful?
Thank Samir D
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Samir D, Thank you for choosing to stay with us again and for posting your review on Trip Advisor. We appreciate your loyalty to us and hope you will continue to support us in future. Warm regards Aamir Khan General Manager

Langkawi, Malaysia
Reviewed 6 days ago NEW

There is NOTHING bad to say. The room was superb, very clean and spacious. The bathtub may have been old, but it was clean and very roomy! Not even a hint of smoke, which is pretty remarkable. The breakfast choices were amazing. A huge variety of fresh food. The staff were impeccable in every area. Always polite, helpful and courteous....

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Helpful?
Thank YodsIsMe
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear YodsIsMe, Thank you for staying with us and taking time to write your review on Trip Advisor. We are very happy to see that you have enjoyed your stay well. We appreciate all your kind words and especially the recognition given to our hard working associates. We hope to see you back soon. Warm regards Aamir Khan General Manager

Lagos, Nigeria
Reviewed 6 days ago NEWvia mobile

Fabulous stay with premium service. Buffet is a treat to the eyes! Location is central and easy access to all sight seeing activities. Spa is also great! A must visit if you need a peaceful and safe stay.

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Helpful?
Thank ShineRrajan
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear ShineRrajan, Thank you for your wonderful feedback with regards to your recent stay with us. We appreciate it very much and hope you will continue to support us in future. Warm Regards Aamir Khan General Manager

Reviewed 6 days ago NEW

Maintenance works are definitely not being observed by hotel management, hammering all day with unbelievable smell all over the room which can damage your health. As per the hotel letter Maintenance work will be continued till July 2017 and all day from morning till 18:00, They never followed the assigned timings and always you need to complaint asking to stop...

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Thank Sandy H
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Sandy H, Thank you for choosing to stay with us. We are very sorry that you were disturbed with the on going soft renovations. It is our commitment to our guest that we continuously improve our facilities and further enhance our guest experience. We have taken note of your complaint and will ensure that our workers / contractors follow...

Reviewed 1 week ago NEW

Location: 5/5 Locality:5/5 Room:3.5/5 Amenities: 4/5 I traveled here in January 2017 and stayed for 4 days. Staff is extremely Polite and helpful. Just across the hotel we have Monorail Station allowing us to easily travel to KL sentral with ease. Many ATMs, places to eat(both budget and luxury), 7 eleven nearby. In Room dining and bar items are also...

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Helpful?
Thank Mohit M
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Mohit M, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your feedback. We are looking into the towel issue and assure you that we will replace them ASAP. The price comparison between us ( a 5 star Hotel) and the shop lots behind or around the neighbourhood is not...

Reviewed 1 week ago NEW

I am Ibrahim Che Mahmood the organizer of PETRONAS whom have done a function for our engineers program at Hotel Istana since 2001. The service of the hotel is excellent which made us come here for nearly 16 years and the person who brought us to this hotel is Puan Nora F&B Manager. Puan Nora has made a tremendous deal...

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Thank Syed muazam sha... B
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Mr. Ibrahim, We are very happy to see your wonderful and 5 star review on Trip Advisor. We sincerely appreciate your loyalty and the company's support for all these years in the past and now. Indeed, Ms. Nora and team, Ms. Hamidah, Ms. Ana, Ms. Laily and Mr. Kalai are all our wonderful associate and we appreciate their passion...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $81 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
32 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are lucky enough to be upgraded , you will be very happy indeed.”
 of 5 bubbles Seanjotadhg, 22 Jan 2017 | Read review
“All rooms are great. Huge size. ask for the Petronas tower facing room on a higher floor.”
 of 5 bubbles samird747, 19 Jan 2017 | Read review
“The club lounge is great, so \i would recommend staying in a club room.”
 of 5 bubbles YodsIsMe, 18 Jan 2017 | Read review
“Pick a room on 14th or above floor for better city view.”
  • Petronas is much much closer than it looks in the picture.
 of 5 bubbles 809mohitm, 17 Jan 2017 | Read review
“Great views, very clean, quiet rooms and good water pressure in shower.”
 of 5 bubbles mimmob88, 7 Jan 2017 | Read review
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