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JW Marriott Hotel Kuala Lumpur

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JW Marriott Hotel Kuala Lumpur
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2,401 Reviews from our TripAdvisor Community

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Showing 2,179: English reviews
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Reviewed yesterday NEWvia mobile

This is one of my best restaurant listed. The taste always remember me to go back for the food. The Chef never fail me to provide me the best taste Shanghai 's cuisine. The appetizer cucumber with soy sauce and minced garlic, drunken chicken in Chinese rice wine, par-boiled duck egg with minced garlic. I have try every time without...

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Helpful?
Thank Kim F
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Kim F, We are extremely pleased to know that we never failed to satisfy your taste buds every time you dine in Shanghai Restaurant. Indeed the food is delicious! My personal favourite is the Shanghai Xiao Long Bao. Do try it the next time you dine in with us. Thank you very much for your valuable feedback and we...

Kuwait City, Kuwait
Reviewed 2 days ago NEWvia mobile

Great hotel good location but it was going under renovation, we got Free breakfast & Free high speed net as a compensation for the surprise of the construction. And also gave us one of the newer rooms. Staff were so helpful. also pool was closed and we were told that we could share the Ritz Hotel pool if we like...

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Helpful?
Thank Naderalajmi
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Naderalajmi, Thank you for sharing your review with us on TripAdvisor. We appreciate your comments and will share them with our team. As you correctly noted, the hotel is currently undergoing extensive renovations in order to provide our guests with improved technology, functionality and comfort. While we take all possible precautions to minimize the disruption caused by the renovation,...

Hanoi, Vietnam
Reviewed 3 days ago NEW

The hotel is conveniently located right in the center of the city, shopping malls, bars, restaurants, etc. everything is within walking distance. We love the food in the vietnamese restaurants where staffs were extremely helpful. Someone in our group couldn't eat anything but a dish which was not in the menu. And the waiter informed the chefs and came to...

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Helpful?
Thank hi_mymy
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear hi_mymy, Thank you for sharing your comments with us on TripAdvisor. We are delighted to read that you were able to enjoy your meal in Royal Vietnam restaurant. We appreciate the feedback and will share your review with our team. We look forward to welcoming you back again in the future should your travel plans bring you back to...

Hong Kong, China
Reviewed 6 days ago NEW

Received email a few days before check in and have a nice conversation with their staff. Although the hotel is under renovation, I would still rate it the best among Renaissance and Hotel Stripes. I have been ask if I would like a suite as I am a Gold member. But since I am traveling with a friend, I opted...

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Helpful?
Thank ZackHung
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear ZackHung, We are overjoyed to know that you had a wonderful time here at the hotel, despite the ongoing renovation. Your warm review has most certainly inspire us to continue on delivering excellent hotel experience. Also, we are glad you got to experienced one of our newly renovated rooms. We hope you like the improvements we've made. Thank you...

Hong Kong, China
Reviewed 6 days ago NEW

首先, 位置真的一流. 樓下已有大型商場. 服務, 因為裝修, 要由ritz-carlton入, 要走一小路, 但工作人員全程幫手拎行李, 所以都OK~ 登記人員有禮, 有通知系結婚周年, 有安排員工帶上房. 房型升級左, 仲有花既擺設及朱古力送. 裝修左既房門舒服... 但我覺得bathtub有點太細...一人浸都細,,, 其次, 因為會員關系, 我有入去酒廊, 酒廊經理好好服務, 有主動問候食物水準及安排雞尾酒. 最後我更幫忙打包水果返房食... Thank you JW Marriott. We had a wonderful stay. I will be back !

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Helpful?
Thank yoyo6132016
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear yoyo6132016, Thank you for choosing to stay at JW Marriott Kuala Lumpur and it was an honor to celebrate your wedding anniversary with you. Your warm words of encouragement has definitely motivated and inspired the team to continue on their great efforts. We are extremely appreciative of your valuable feedback and we cannot wait to have you back again...

Penang Island, Malaysia
Reviewed 6 days ago NEW

Hotel is in a great location at Bukit Bintang or Starhill with malls like Pavilion and Lot10 . The monorail train is nearby if you want to hop over to other local attractions. I am grateful that they assigned to me the new rooms and make this holiday a memorable one for me and my mom . Checking in and...

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Helpful?
Thank Tricia_T89
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Tricia_T89, You're absolutely right! The location of the hotel is perfect for one to explore the city of Kuala Lumpur with everything easily accessible. We are pleased to know that we've made your time spent with your mom a memorable and enjoyable experience. We do actually provide the local newspaper whenever you require it, just let us know on...

Reviewed 1 week ago via mobile

I have stayed recently in Marriott kuala lumpur. Some of the room do need refurbishing and it was a little difficult to get around the hotel due to renovations. I still enjoyed my stay thoroughly due to the service. I got everything i needed and the concierge was quite helpful. I need to especially thank Osama for providing me with...

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Helpful?
Thank Gureym
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Gureym, Thank you for taking the time to share your recent experience with us. We are pleased to know that your stay was made comfortable and enjoyable, despite the ongoing renovation by our team of outstanding associates, one in particular, Osama from Concierge. We appreciate you mentioning his name and joining us in recognizing his great efforts. Thank you...

Reviewed 1 week ago via mobile

This time JW Marriott is having a renovation and we're having a marvelous time making our way through to Shanghai restaurant. The upgrading of JW Marriott is going to be an excitement for everyone to dine at Shanghai restaurant. This restaurant really boosts a lot of variety and tasty for everyone to enjoy! What more can I say is I...

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Helpful?
Thank Alvin K
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Alvin K, You have noted correctly that the hotel is undergoing extensive renovation. We are extremely delighted to read that you had a wonderful dining experience, despite the ongoing renovation. Thank you very much for the positive review and we do look forward to have you with us again soon. Regards, Mahmoud Skaf, Cluster General Manager, Kuala Lumpur

Albany, New York
Reviewed 1 week ago via mobile

I stayed here while the hotel was undergoing renovations. So I had to use the spa, pool and gym located at the Ritz Carlton. No big deal since it was only a few minutes away. The staff is really friendly and helpful. The newly renovated rooms are amazing and modern looking. The executive lounge was great too with decent food...

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Helpful?
Thank ChrisC2882
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear ChrisC2882, We truly appreciate you taking the time to review us on TripAdvisor. We are happy to know that your recent stay with us was comfortable, despite the ongoing renovation at the hotel. Moreover, your recognition of the team's efforts in making our guest's stay as enjoyable as possible is highly valued. Thank you once gain for your valuable...

New York City, New York
Reviewed 1 week ago via mobile

Upon arriving I was taken directly to the Executive Lounge by Shireen who was very friendly and helpful with checking me in quickly. She gave me a newly renovated room and was a pleasure to deal with after a long day of traveling. Throughout my stay the staff in the Executive Lounge including Vadivelu, Shafiq, Koko, and many others went...

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Helpful?
Thank bkzboris
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear bkzboris, Thank you for sharing your comments with us on TripAdvisor. We are very pleased to read that you enjoyed your stay with us and appreciate the time taken to share with us the names of those associates whom provided excellent service so that we may personally recognize and thank them for their efforts. We look forward to welcoming...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Modern L-shaped Tower Hotel situated in Star Hill complex, a mixed-use development including a six-level retail mall. ... more   less 

Additional Information about JW Marriott Hotel Kuala Lumpur

Address: 183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $180 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Kuala Lumpur 5*
Number of rooms: 514
Reservation Options:
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Also Known As:
Jw Marriott Kuala Lumpur
Marriott Kuala Lumpur
Kuala Lumpur Marriott
Hotel Style:
#3 Family Hotel in Kuala Lumpur
#4 Business Hotel in Kuala Lumpur
#6 Spa Hotel in Kuala Lumpur
#10 Luxury Hotel in Kuala Lumpur
#11 Romantic Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Kuala Lumpur staff and other travellers.
31 questions
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Questions? Get answers from JW Marriott Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the newly renovated rooms”
ZackHung, 19 Apr 2017 | Read review
“On revonating right now, so no good suggestion to choose.”
89546274, 13 Apr 2017 | Read review
“room is newly furbish, soft bed”
sengfattl, 10 Apr 2017 | Read review
“Take care of renovation work”
clark603, 6 Apr 2017 | Read review
“Newly renovated rooms”
KatraTrips, 5 Apr 2017 | Read review
5 of 5