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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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At the M Resort & Hotel, the high caliber of service is often lauded, with guests frequently noting the staff's friendliness and attentiveness. The rooms, celebrated for their amenities and views, are generally seen as clean and comfortable, despite occasional remarks about noise and lighting. Many travelers find the hotel to be of excellent value, offering top-notch amenities that seem to eclipse the infrequent room service complaints.
The hotel's cleanliness consistently receives accolades, and families in particular appreciate the range of kid-friendly amenities alongside the luxurious options available for adults. The inviting atmosphere, underscored by a beautiful ambiance, contributes to the hotel's appeal as a relaxing retreat.
Atmosphere
Inviting
Rooms
Comfortable
Value
Superb
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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Traveling alone with my 6-year-old son. I was tired of the long flight, so I decided to enjoy the hotel on my arrival day. There is a swimming pool with water slides for kids to enjoy, a playground and a kids' club that can be enjoyed just inside the hotel. NICO from concierge who brought my stuff to my room was very bright and kind! They answered my questions carefully and I was very excited because they were so thoughtful.
The pool was partly very deep and I was 164 cm and moved on my toes. The wardens kept a close eye on the deep area to make sure the child did not go, and as soon as they spotted a dangerous scene they went into the pool to respond. I was also quick to spot the glasses of the person who dropped them in the pool.
There is also a swimsuit after the pool, so it is only laundry service, so I thought it would be nice to have a laundromat in the hotel. There was a washing string in the shower room that I could stretch, so I washed my hands and hung it to dry.
Overall it is beautiful, but the drainage flow of the washroom is poor, or the previous guest? I was a little concerned about the hair falling out. (Maybe I'm clean.)
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Top Management of M Resort & Hotel Kuala Lumpur, Mr Don How Teo and Team at Fairway Coffee House,
Im a regular at hotels and resorts around the world given my task and responsibilities performing star rating at hotels , managing policy and international related matters in the economic, financial and tourism sector. Ive started visiting your hotel ever since opening here , especially your restaurant and spa.
My family and I made visits earlier and latest being 2 November 2024 Saturday and we were truly impressed by the overall impeccable service rendered. I was served by Mr Jafri and his team , who were so dedicated, hard working , helpful, pleasant, proactive, and acommodating to our needs. Overall an excellent service experience given by Mr Jafri and his team members who have always been so attentive and proactive, going all out to serve the best to everyone. A natural born leader, an exemplary one and displaying good leadership characteristics.
I wish to mention their names as follows :
Mr Jafri Mr Amy Mr Hidir Ms Jannah Kimi Mr Afiq Ms Hana Mr Haikal Mr Rifhan Ms Azlina Ms Mika
Thank you to them and Team Fairway CH for the consistent top notch service.
Also thanking the Kitchen Team , the Head Chef and all Chef team members for the delicious food , and selections , very professional michelin star cooking level for all dishes prepared and served. Credit to All Chefs especially Chef Zul and his friend (best persons who were so efficient opening the oysters amazingly well) , Chef Hau and whole Team, Excellent Kitchen Team !
Also excellent service and kudos to Mr Suraj Chief Concierge and his team, truly appreciate the impeccable service !
Thank you to all of them, especially Mr Don How Teo for his excellent leadership and stewardship, I really appreciate it and been recommending M Resort Hotel and Resort to families and friends. All of them certainly deserve the credit , I know as Im a regular patron. Hope they all will be rewarded accordingly for their hard work, dedication and sacrifices to give the best to customers , no matter what. Not an easy job especially during high volumes. Bravo Team M Hotel & Resort !
Those were magical moments , to be cherished forever !
Beat wishes, Madam N S Datuk DR M Z and Family
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 17 Nov 2024
Dear Valued Guest, Your generous review brightens our day! It’s a joy to know that Mr Jafri, his team, our culinary experts, and Mr Don How Teo have delivered an experience worthy of your praise. Such glowing recognition celebrates their commitment to excellence and genuine hospitality. Highlights like these are what we strive for—creating memories that linger. Thank you for your continued trust and for championing us among your family and friends. We can’t wait to host you again for yet another exceptional stay!
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Had a buffet lunch with colleagues. Overall experience were pleasant and enjoyable. Happy with the level of services given in clearing up empty plates and offered a wide selection of foods and beverages. The place tend to be busy on a weekend, do expect a bit of noise disturbance from other crowd.
Thanks for the wonderful coordination with the employees in ensuring a very satisfying experience.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 4 Feb 2024
Dear Valued Guest, Your positive review is genuinely cherished by our entire team. It was a joy to enhance your dining experience and we are thrilled to learn of your complete satisfaction. We eagerly look forward to the chance to welcome you back again. Until then, best wishes.
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The rooms are really good however the actual room service was a disaster. Had to wait for so long to get anything. Plus as a family of four in a room they only gave me 2 towels and when I’ve asked for extra they were really hesitant. The cleaning people were not friendly at all. Also knowing you are in Malaysia and would rain so many days of the year, we were told to leave the pool once it rained. That was the most unusual thing to happen. We were really surprised and unhappy about it. Overall I’m not impressed about the service and attitude of the workers.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 9 July 2024
Dear Valued Guest, Thank you for sharing a review of your recent stay with us. Following your feedback, please be rest assured that we have taken good note of the shortcoming for immediate remedial action to improve our service level. Regarding our pool policy during rainy weather, safety is our top priority. It is standard practice to temporarily close pools in such conditions to ensure guest safety. Given the opportunity, we look forward to serving you better in the near future. Until then, best regards.
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Nice and new hotel. Shower gel and bath gel come in small tubes , frequently have to ask for more. Love the pool ,but timing quite strict with the pool unlike other hotel. Standard room slightly smaller but I guess its coz of hotel. Overall good
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 24 Sept 2023
Dear Valued Guest, Thank you for choosing M Resort & Hotel Kuala Lumpur for your recent stay. Your feedback serves as a reminder that there is always room for improvement, and we appreciate the opportunity to make necessary changes based on your input. Hopefully, you will have a reason to return to us soon. Until then, best wishes.
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The staffs were great. The restaurant staffs as well. very well mannered and able to engage in good conversation.
The only complain I had is the room. Every morning when my room mate leave the room early, the whole room lights up and luckily I am awake every time this happens.
The pillows were too soft and there were no extra pillows for me. Come ON! You are a Resort and you don have enough pillows?????????
I just saw that in rooms with double beds had 5!
So my colleague from the other room was nice enough to pass me one from her room and when she checked out a day earlier and informed that one of the pillows was in my room, guess what.. they took it back!
I am sure that you all can afford and get more pillows before my next visit there!
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 17 June 2024
Dear Valued Guest, Thank you for providing your feedback on your recent stay with us. We regret any inconvenience caused by the pillow situation and will promptly address this matter with our housekeeping team to ensure such issues are swiftly addressed. With this said, we value your patronage, and look forward to the possibility of serving you better. Until then, best wishes.
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Check in takes way too long. We waited 3hours to get a room with pre-booking while some customers were in line since 11am. Overall the service is good. Especially at the breakfast hall. The servers were diligent in making sure everything was stocked and that customers had everything they needed.
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 19 May 2024
Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologise for the extended wait during your check-in process. Your experience does not reflect the high standards of service we strive to maintain. Rest assured; we will work diligently to improve our efficiency in this regard. Thankfully, despite the hiccup, you found the overall service to be good. With anticipation, we look forward to the opportunity to welcome you back for a more seamless experience in the future.
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Throughout my stay at M resort & hotel, I was able to enjoy delicious food and the service provided by the staff was very customer friendly. All staff apart from the cafe are also very friendly in welcoming guests. Apart from that, housekeeping staff also cleans the rooms regularly
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I did not choose this hotel. The hotel is not accessible from the closest MRT train station. I walked up and down with my luggage for about 15 min every time I went to the town for meeting my friends. The facility looks great but some details are not well taken care of. Elevator buttons were missing. The room wall is very thin and I can hear what neighbors are doing. There are no indication of ingredients for allergic and special diet guests in the breakfast buffet. Again it looks great and nice service but the hotel is not for me. I will not choose this hotel myself.
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Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 22 Oct 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. We appreciate your insights regarding accessibility and room conditions, which are vital for enhancing our guest experience. It’s great to hear you enjoyed our facilities and service, yet we acknowledge the importance of addressing the issues you mentioned, such as the missing elevator buttons and the labeling of ingredients at the breakfast buffet. Your comments are invaluable, and we will take prompt action to improve these aspects. Given the opportunity, we look forward to serving you better in the near future. Until our paths cross again, best regards.
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This is a nice hotel and one of the newer ones too. The lobby is big and impressive and to be honest you don’t see many hotels with the lobby of this size. The overall decor is nice and I like it. Staff are friendly and makes you feel welcome too.
Car park is a bit far and the nearest car park is not covered which is not good especially if it is raining. Or when it is really hot and your car will be really hot too. The covered car park you will need to walk further. The hotel do provide a buggy service to take you there if needed. I would prefer a car park that is in the same building at the hotel.
Room is spacious enough but my golf course view room is only partial view because I was assign the first room closest to the lift. Just a small tip if you want to better view do ask the staff to give you a room further from the lift are and you should have a better golf course view room. The internet to my surprise, the hotel only offer 6 hours free! Why is it not free throughout the stay? Anyway the wifi wasn’t that good because when I was watching you tube there was buffering once a while.
Breakfast is good and I think food is quite delicious. The ambience and decor in the restaurant is nice and I really like it.
The hotel is not within walking distance to anything in particular. So you will need to drive out to the nearest mall nearby which is Starling, 3damansara or One Utama.
Overall I would say this is one of the better and newer hotels. If you want a hotel where it is easily accessible to shops or cafes then this is definitely not the hotel for you.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 25 Jan 2023
Dear Valued Guest, Thank you for choosing M Resort & Hotel Kuala Lumpur as your preferred destination and for sharing your insights with us. We are glad that overall, you find your stay with us a pleasant experience and happy to note that you appreciated the hotel's interior, comfort of our well-appointed room and hearty culinary offerings. However, remain certain that your observations in regard to our Wi-Fi will be closely looked into and be given consideration for improvements to be made. Having this said, your next return is much anticipated. Till then, take care and be well.
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There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
AU$112 - AU$135 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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