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Located in the prestigious Embassy Row, Somerset Kuala Lumpur offers stylish accommodation and unrivalled city views of the Kuala Lumpur City Centre. Its prime location provides quick access to the city's business, shopping and entertainment district, marked by Jalan Ampang, Jalan Sultan Ismail and Jalan Tun Razak.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, Chinese, Malay
Location
No 187 Jalan Ampang, Kuala Lumpur 50450 Malaysia
Somerset Kuala Lumpur
1,206 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Booked 2 bedroom premium apartment for 3D2N and it is very spacious, which makes it comfortable for my kids to roam around the apartment. It is our repeated Somerset apartment booking within Malaysia as their maintenance is up to date so far and the cleanliness is up to our standard. The reception served as well with warm smile. It would be good if parking to be free for hotel guests, otherwise it would be charge at RM10/entry or hourly basis (whichever cheaper if you check via autopay machine). There was a slight cock up with our luggages where communication from the reception to the concierge was not well known (i guess). Waited for quite some time and we ended up went back to lobby as they were unable to confirm our luggage via the phone. Despite 2 bedrooms, the common bedroom does not have TV. Thus, either watch TV at the master bedroom or living room. As part of hygiene issue, we would suggest that all dustbins to be filled with liners or rubbish bags. Other than that, i would say it's a good accommodation for family. Don't mind coming back due to centralised location, next to Linc and Intermark Mall. Short distance to Tapak and less than 5 mins drive to Bukit Bintang, KLCC area.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AtiraRosli, Manager at Somerset Kuala Lumpur
Responded 29 Jan 2020
Dear Sri_Syafiqah, Thank you for taking the time to provide your feedback following your recent stay with us. We are extremely delighted to learn that you had enjoyed your stay at Somerset Kuala Lumpur. Our colleagues are dedicated to ensure your stay with us is seamless and impeccable and each creating a memory. We welcome all comments and feedback which give us the opportunity to improve in the future. Rest assured, we will definitely review areas of improvement and will ensure a flawless experience on your future visits. Warmest Regards, Atira Lyani ROSLI | Assistant Manager, Guest Service
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The residence had all that we needed for four nights in KL, especially the washer/dryer was a great thing to have after a little over a week in Malaysia. Also liked the view from the bathroom. The location is good, although it takes a little walk to get to any shopping or restaurants. The swimming pool itself was good but the small number of lounge chairs by the pool was a big disappointment: there were only five of them and they were all partly in the shade all day long. Sometimes had to wait a long time to get one. The breakfast was also quite lame.
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Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AtiraRosli, Manager at Somerset Kuala Lumpur
Responded 5 Jan 2020
Dear HannuVantaalta, Thank you for sharing your review on your recent visit. We are delighted to learn that you had enjoyed your stay with us. It is our utmost pleasure that you had a satisfying experience with our rooms, it is all specially designed for the comfort of guest whether you are travelling in a group or with family. We welcome all comments and feedback which give us the opportunity to improve in the future. We have duly taken note on your comments about the lounge chairs. We hope to be able to welcome you again for a better experience. Warmest Regards, Atira Lyani ROSLI | Assistant Manager, Guest Service
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Superb room of big 1 bedroom deluxe with full house amenities like cooking utensils, full sized fridge, microwave. Also a bathtub with city view window is special. Another plus point is the infinity pool at rooftop with a beautiful sunset view upon KLCC. The parking lots have direct access to rooms which eases luggage transfer once checked in and complementary for hotel guests as well.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â Get high floor to appreciate mountains view. Go to rooftop at pool for a sunset view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AtiraRosli, Manager at Somerset Kuala Lumpur
Responded 7 Jan 2020
Dear Alif H, Greetings from Somerset Ampang Kuala Lumpur! Thank you for sharing your feedback on your recent visit. We are truly pleased to hear that we have met your expectations in terms of our comfortable apartment. We look forward to welcoming you back for another seamless experience soon Warmest Regards, Atira Lyani ROSLI | Assistant Manager, Guest Service
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Bouquets Quick, efficient and courteous check in Affordable rate Good location Efficient layout of apartment Air conditioning efficient Good views from a high floor
Brickbats The swimming pool was refreshing but the water was rather murky. On the pool deck, the recessed area behind the pool deck, shows signs of gross neglect, with pots of dead plants and organic trash. Grouting in the shower area looked filthy and need to be replaced Box for facial tissue in the bathroom was empty. Wooden handles to the doors to the wardrobe area in the bedroom very crudely done. There was no cloth in the kitchen to wipe down wet areas or working surfaces. Microwave directions a bit too small to read
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Date of stay: April 2021
Value
Service
Sleep Quality
Room Tip:Â Choose a high floor facing Jalan Ampang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Atira Rosli, Guest Services / Front Office at Somerset Kuala Lumpur
Responded 28 May 2021
Dear HKChong, Thank you for choosing to stay with us and taking the time to share your most valuable feedback. We are very sorry to read about your experience on your last trip. We have shared your disappointment with our team and again reinforced the importance of our standard of service. It is only through guests such as yourself who take the time to share such reviews that we are able to continually monitor and enhance our level of guest experience. We do hope to have an opportunity to personally welcome you back to our hotel in the very near future Warmest Regards, Atira Lyani ROSLI | Assistant Manager, Guest Service
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Rooms are decent tho the interiors are slightly old. The major let down is the belligerent attitude offered by the staff during room service call, we requested extra towels and toiletries but was snapped by the staff on the other end of the phone, questioning our request with a hostile manner saying that they have already provided 2 towels in the room, of course I know but there is a reason that I am requesting for extra ones right? At the end of the day, they sent up the towels reluctantly but conveniently ignore my other request of extra toiletries, when asked why isn't the toiletries being brought, the bellboy refuse my request yet again saying no toiletries shall be given until the next day. Does this hotel even understand the essence of hospitality? If you want to be stingy then don't regard yourself as a 4-5star brand, maybe because it hails from Singapore(Ascott), that'll explains the calculative culture. Anyway you just lost a potential returning customer and your Ascott reputation because of a few bottles of shampoos, good for you.
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Review collected in partnership with this hotel
Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Atira Rosli, Guest Services / Front Office at Somerset Kuala Lumpur
Responded 25 Sept 2021
Dear XinTT, Thank you for taking the time to share your stay experience with us. I noticed that we failed to meet your expectations in certain aspects of your recent stay with us. After careful review of your concerns, I offer you my deepest apologies for having failed to give you the service all our residents expect. I would like to assure you that these are isolated cases and are not indicative of our usual service standards. We do hope you will give us another opportunity to change the impression you have of us. Once again, thank you for your valued feedback. From all of us at Somerset Kuala Lumpur, we look forward to welcoming you again at any one of our serviced residences. Warmest Regards, Atira Lyani ROSLI | Assistant Manager, Guest Service
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This property is located centrally, only 12-15 min walk from Petrona Towers. The rooms are spacious, fairly clean and with nice view. There was overwhelming cigarette smell on our floor despite the property being smoke free. We felt the smell initially even in our rooms but it went away after one day as we used AC. There is a good restaurant next to the property. If you don't need luxury and have a big family this could be a place for you.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AtiraRosli, Manager at Somerset Kuala Lumpur
Responded 2 Jan 2020
Dear Miki_Bee, Thank you for uploading your stay experience on TripAdvisor. First and foremost, we thank you for your recent patronage to our property and for taking the time to provide your feedback following your recent stay. We have taken note about your comments on your experience. Please accept my sincere apologies for the negative impression. We hope to be able to welcome you again for a better experience. Warmest Regards, Atira Lyani ROSLI | Assistant Manager, Guest Service
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Stayed here for 3 weeks(more or less..12/9-25/9)... The room was very comfortable and clean (have everything that I need) unfortunately the service was bad. Some of the staffs were friendly... Some were not so friendly. I have not been informed that the pool was out of service and I only being told that they will have disruption of electrical power supply for 6 hours after I booked this hotel for 3 weeks. So I need to be somewhere on Sunday for 6 hours ( kinda annoyed) the only complimentary service I can get was a shuttle service to klcc.. (duhh). Sometimes I also need to call and ask for cleaning service ( as they don't clean the room every day). During my stay there, they were renovating something ( I guess must be the pool) so it's kinda loud. (And again ..they didn't tell me about this thing when I booked the room) Ohh.. and I also need to pay for parking ... It's RM 10 per exit.. I'm not sure whether I want to stay here again. Service sucks but the room is nice tho
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Atira Rosli, Guest Services / Front Office at Somerset Kuala Lumpur
Responded 25 Sept 2021
Dear aliazukri, Thank you for taking the time to share your recent stay experience with us. My team and I regret to learn about the various service shortfalls that you encounter as it is certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve in this . Once again, thank you for your valuable feedback and we look forward to having you back at Somerset Kuala Lumpur. Warmest Regards, Atira Lyani ROSLI | Assistant Manager, Guest Service
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I always suspect ratings and stars awarded to Malaysian properties are manipulated. This property look good upon entry to lobby but upon entry to room there was a real daggy smell. One would have thought that the property maintenance people would have made sure that the place was freshened up as guests were expected. There were no warm flowers as in the photos. The pool area although had good views but it needed a better cleaning all around the area and made cozier.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AtiraRosli, Manager at Somerset Kuala Lumpur
Responded 6 Feb 2020
Dear Angietando, Thank you for taking time to share your stay experience with us. We, at Somerset Kuala Lumpur, understand the importance of fulfilling our guest’s expectations and we truly regret that we may have failed you on this occasion. Thank you for highlighting few areas for our improvement. We do hope that there you will render us another opportunity of welcoming you back again for an entirely seamless experience in the near future. Warmest Regards, Atira Lyani ROSLI | Asst Manager, Guest Service
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This visit have completed my stay of Somerset hotels across Malaysia. Like always in all Somerset hotels are the hospitality of the staff from the cleaner to front desk and doormen always treats with smile and warmth gesture. This Somerset in particular have a bathtub for 1 bedroom deluxe executive which we have stayed. Big washroom and big rooms with location nearby KLCC and 10 minutes to my current house. Spectacular night view over sunset at large pool and clubhouse floor level 22. Definitely to consider if appreciate view and big hotel rooms complete with washer/dryer.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled with family
Room Tip:Â 1 bedroom executive is with bathtub, washer/dryer, microwave, medium size fridge and electric...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AtiraRosli, Manager at Somerset Kuala Lumpur
Responded 5 Jan 2020
Dear AlfandroN, Thank you for taking the time to provide your feedback following your recent stay with us. We are extremely delighted to learn that you had enjoyed your stay at Somerset Kuala Lumpur. Our colleagues are dedicated to ensure your stay with us is seamless and impeccable and each creating a memory. In the meantime, we cannot wait for your next return to Somerset Kuala Lumpur and we look forward to creating another memorable stay. Warmest Regards, Atira Lyani ROSLI | Assistant Manager, Guest Service
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Very centrally located, with shuttle buses to central KL, a short walk to the Linc and Intermark malls, and also a short walk from Ampang LRT MRT. The most impressive part of the hotel has to be the rooftop pool and gym on the top floor, with panoramic views across KL from there. Rooms fronting Ampang road are dark, overshadowed by the adjacent Embassy high-rise building. One bedroom room came with small kitchenette, dish towel, dish washing liquid, knives.. quite comprehensive. A washing machine allows you to do laundry, if you so wish. Crockery was mismatched and missing one bowl, but I would say this is not an uncommon problem for accommodation of this type. Small problem of ants in the counter, which never really satisfactorily resolved. Room decor was a little bit worn and dated but perfectly functional; housekeeping standards were very high as the room was sparkingly clean and serviced daily. Reception service friendly. Small breakfast counter on ground floor, with what looked like takeaway bags, a vending machine outside for small consumables but posh grocery store opposite. Overall, stay was OK, but tailor expectations and check prices.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Atira Rosli, Guest Services / Front Office at Somerset Kuala Lumpur
Responded 23 May 2023
Dear Valued Guest, Greetings from Somerset Kuala Lumpur! Thank you for sharing your review on your recent visit. We are delighted to learn that you had enjoyed your stay with us. It is our utmost pleasure that you had a satisfying experience with our rooms, it is all specially designed for the comfort of guest whether you are travelling in a group or with family. We welcome all comments and feedback which give us the opportunity to improve in the future. We have duly taken note on your comments for our immediate improvement. We will definitely look forward to welcome you back for another better experience. Warmest Regards, Atira Lyani ROSLI | Manager, Guest Service
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I stayed in Somerset in December 2019 and I booked One-Bedroom Deluxe for my 3-night stay. 53 sqm is already a bit spacious for me since I always travel alone. One-Bedroom Executive, however, is just a bigger version of One-Bedroom Deluxe. One-Bedroom Premier is the biggest among all the one-bedroom types.
All the rooms have the same features and amenities except that Premier has an additional room. It’s the only room type that has a separate study room, which you can convert to a bedroom if you have an additional guest since it can accommodate an extra bed.
No, only from and to the hotel, to various places around town. However, the taxi to the hotel from the airport is about 70 ringgit, comparing with the 55 to sentral + taxi 18 with the train
"there is a new supermarket across the street which opens from 10am. So if you are planning to cook some simple dishes or stock up on a few drinks and snacks, ideal place."
Kuala Lumpur, Malaysia309 contributions58 helpful votes
"Everything else was great about Somerset. My only tip and my own lesson learnt is to check the bedsheets by sleeping on the bed immediately after check in. "
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
AU$131 - AU$160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
somerset ampang kuala lumpur hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
207
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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