Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
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Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree features 325 spaciously appointed rooms and suites, and three specialty outlets. An elegant pillar-less ballroom and six multi-event spaces all with natural daylight are available. With direct connection to Pavilion Kuala Lumpur, guests are able to enjoy premier luxury retail temptations and entertainment.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
170 Jalan Bukit Bintang, Kuala Lumpur 55100 Malaysia
Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
4.5 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Guests often commend Pavilion Hotel Kuala Lumpur, managed by Banyan Tree, for its attentive and professional service, though a few have had less favorable interactions. The hotel's location is a highlight, offering a direct connection to Pavilion mall and proximity to shopping hotspots, yet some visitors mention occasional delays in transportation.
Luxurious amenities, including a rooftop pool and diverse dining options, are well-received, despite occasional restrictions. While opinions on value vary, the cleanliness and spaciousness of the rooms are consistently praised, even as some guests remark on signs of wear or dated decor.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Mixed
Cleanliness
Spotless
Service
Inconsistent
Amenities
Lavish
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Pavillion Hotel fulfills your every needs and comfort…. world class hospitality, luxury room design, delicious hotel food,the amazing bar services and high cocktail standards served at Cove 55. Especially GIE, LEE SEE and KHAN at Cove 55 always takes good care of us during our stay and makes us feel like home. Such a treat after a hard day at work.
Thank you to team Pavillion Hotel managed by Banyan Tree.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:You get what you pay for
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 5 Nov 2024
Dear I7249IQgracet, Thank you very much for sharing your review, following your recent stay at Pavilion Hotel Kuala Lumpur. We are thrilled to hear that you enjoyed our world-class hospitality, luxurious accommodations, and delectable dining options at The Cove. It’s especially heartwarming to know that Gie, Lee See and Khan made your stay so memorable and comfortable. We value their contributions to our team and are grateful for their dedication to our guests. Thank you once again for your gracious recommendation I7249IQgracet, and we sincerely hope to continue to be your hotel of choice, for many visits to come. Best regards, Rudy Oretti General Manager
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Excellent Hotel!! One of the few hotels where my wife and myself were thoroughly impressed. We reached arnd 1pm, found the carpark easily enough but had to go through 2 gantries (the mall's and the hotel's) and we had to wait till 3pm before we got our room (not their fault as check in timing was frm 3pm onwards and we were just trying our luck). The hotel room was spacious and there many small details which we were really impressed with... They had plates, cutleries which were very useful for us as we always brought back dinner to eat in the room. They had nice premium looking bottled waters, not those mineral water bottle kinds. Coffee machines and boiler to make our drinks. We were also surprised to see a large tv instead of the usual 32", i believe the tv they had was 55" or higher. We were also able to do screen mirroring to our mobiles and watch netflix (altho need to figure out how to do it). A nice bathroom where the toilet was separated by a door. The bath gel, liquid soap, shampoo all were a good quantity in nice looking containers. The bed/pillows were comfortable and things looked premium. The room also had umbrellas which came in handy. We enjoyed the pool located at the highest level, sort of infinity pool, not the biggest but thankfully when we went, there weren't many ppl in it. They had a 24 hr gym but we did not use it. For breakfast we ate at the Courtyard and it was such a delight. They had an indoor and outdoor seating area and at both locations it was extremely pleasant. The variety of food was also plentiful and we saw a few changes in the menu on the days we were there (thurs to sun). The service was excellent as well, evry one made our stay comfortable with warm smiles and greetings. Location wise its excellent as its connected to Pavillion mall and also its a short walk to all the major shopping areas at Bukit Bintang. One con is that due to the location at prime area, it would take slightly longer to get your grab/taxi bookings. I am also grateful that carpark parking is free. We had an excellent stay and would not hesitate to book this hotel again the next time we visit!
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 6 June 2024
Dear Navigator68280695948, Thank you very much for the great review you have shared on TripAdvisor, following your recent stay at Pavilion Hotel Kuala Lumpur. We greatly appreciate your comments and are very pleased to learn that overall you had a positive experience with us, particularly with our ideal location, rooms, facilities, breakfast choices and attentive hospitality. Thank you once again for your patronage Navigator68280695948, and we truly look forward to welcoming you back to our hotel, very soon. Best regards, Rudy Oretti General Manager
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Stayed here for a short stay while on a business trip. Definitely the best decision i made, as the price is very compatible with other similar locations but this hotel has checked all the boxes when it comes to the quality of the product and service. We were warmly welcomed by the bell team, Yufrizal (tall gentlemen, sorry if i dont get his name correctly) and the duty manager, Bryan, assisted with our smooth check in process despite the last minute booking arrangement we made. The room on the 15th floor was perfect, we were enjoying the world class Banyan Tree amenities in the room as well as the bathroom. I would only recommend to replace plastic material and cover from its bathroom amenities.
We had evening cocktails and breakfast at the club lounge, perfect for small-portion eaters like me and my wife with its special menu selections.
The gym (technogym of course) was perfectly laid out and the swimming pool at the 18th floor was great too.
Would highly recommend this hotel to anyone travelling to KL.
Thank you all team, we will definitely be back.
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Date of stay: May 2024Trip type: Travelled as a couple
Room Tip:High floof
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 7 May 2024
Dear EFARIZKY, Many thanks for sharing your generous review on TripAdvisor, following your recent stay at Pavilion Hotel Kuala Lumpur. We are delighted to learn that your overall experience with us was memorable. Your thoughtful words will definitely be shared with our friendly team, particularly Yufrizal and Bryan, whom I am sure will inspire them, to continue to deliver exceptional customer service. We thank you once again for writing this charming recommendation, EFARIZKY and we truly look forward to welcoming you back to our hotel, in the near future. Best regards, Rudy Oretti General Manager
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Your "Turndown Service" ,as per below explanations from one of your duty managers, clearly violates the safety aspect of every guest who have already checked-in the hotel room. Do not think your team have the right to enter guest room at all times even thought guest had gone out for awhile after checking-in unless emergency or make up room service upon guest request. Guest might have their personal belongings taken away or wrongfully used by your room cleaning staffs. Turndown services is failed service which needs to be reviewed by your top managements. Terrible experience for me.
Good evening Mr. Faidzal. First of all, I would like to introduce myself. I am Nadiah, the Duty Manager for this evening. Secondly, I would like to address the issue that you highlighted to one of my colleagues last night regarding the turndown service and I have been informed that you are expecting an email from us regarding the issue. Unfortunately, we did not manage to get your email address at check-in.
I would like to extend my sincerest apologies for the inconvenience you experienced last night and I completely understand your concerns regarding our housekeeping team entering your room for turndown service while you were not present, and I am truly sorry that this situation made you feel unsafe and unsettled about your personal belongings.
Please allow me to explain that turndown service is one of the standard services provided by our hotel to ensure our guests enjoy the highest level of comfort during their stay. However, we deeply regret that this service did not meet your expectations, and we completely understand how this could have caused you discomfort. Moving forward, the team has been clearly informed to refrain from entering the room unless specifically requested by you.
As a gesture of goodwill, we would like to offer you a room upgrade to the next category on your next visit, should you choose to stay with us again, in order to make up for this unfortunate situation. Please let us know if this is something we can arrange for you.
Once again, I sincerely apologize for the impact this had on your experience, and we appreciate your understanding. We value your feedback, as it helps us improve and ensure that our future guests have a seamless and enjoyable stay.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Please bring along all your valuables and work equipments each time you leave your room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 2 weeks ago
Dear faidzaln, Thank you very much for sharing your feedback, following your recent stay, at Pavilion Hotel Kuala Lumpur. We sincerely regret that our turndown service caused you concern, and we deeply apologise for any discomfort you felt regarding the privacy and security of your room. Guest safety and security are our top priorities, and we understand the importance of ensuring that all services align with our guests' expectations. We appreciate your feedback and will be reviewing our procedures internally to ensure that turndown service is conducted with the utmost respect for guest privacy. We are truly sorry that this experience impacted your stay faidzaln, and we truly hope, this has not marred your opinion of us, for future visits. Best regards, Emile Otte Hotel Manager
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the staff in the restaurant, very unfriendly and lazy to help. for room service, when you want to ask for a toothbrush, a mustache shave is also limited, very calculating. very dissatisfied, even though it's a 5 star. Dissapointed, hospitality is very bad
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Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 4 weeks ago
Dear Tour20564331770, Thank you very much for this review you have shared on TripAdvisor, concerning your recent stay at Pavilion Hotel Kuala Lumpur. We are truly sorry to hear that your experience with our team fell short of expectations due to lapses in service. We strive to provide all our guests with friendly and attentive service, and it is disappointing to learn that we did not meet your expectations. We are addressing your comments with the respective teams to ensure that all our team members provide the level of service our guests deserve. Thank you once again for sharing your constructive feedback, and we hope to have the opportunity to welcome you back soon. Best regards, Emile Otte Hotel Manager
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Our hotel of choice in Kuala Lumpur, not just for the great location but for overall excellence in quality and service. The hotel was spotlessly clean and very well maintained. Our upgrade to the Urban Studio Room 13A06 was simply amazing with excellent views and room to spread out across the spacious bedroom an sitting area. One of the largest bathrooms / powder rooms we have experienced in any hotel anywhere with a large round two person spa bath. The Club Lounge benefits were also welcomed with the most amazing customer service from Staff Member Sabree who went above and beyond to make us feel welcome and comfortable. Thank you Sir :-) A definite must for your stay in KL, we will be back, as always.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Upgrade to the Club Room if possible, its worth the experience.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 1 Oct 2024
Dear 854markd, Thank you for leaving such a wonderful review as well as your generous rating, for your recent stay at Pavilion Hotel Kuala Lumpur. We are glad to hear that our hotel exceeded your expectations in terms of location, quality, and service. We are also delighted that your upgrade to the Urban Studio Room 13A06 provided you with an exceptional stay, complete with stunning views and ample space. We are particularly pleased to hear about the outstanding customer service you received from Sabree. We will certainly share your kind sentiments and are sure the team will be grateful for your praises. Thank you once again for choosing us as your preferred accommodation, 854markd and we greatly look forward to your return to our hotel, in the near future. Best regards, Rudy Oretti General Manager
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This is our second time at The Pavillion and as before treated like rock stars. From the moment we arrived we were greeted with smiling faces. Sabree checked us in to the club room, he is absolutely fantastic and always on hand to help. The club rooms give you access to the club lounge where you can enjoy snacks, coffees etc and cocktail hours from 5.30pm to 7.30pm. You can also choose to have breakfast in the club lounge or on the 8th floor inside or outside. We chose the outdoor breakfast where Sharon Wong looked after us, she spent some time chatting to us and getting to know us. The club room was fantastic as usual, very comfortable bed, perfect air conditioning, nice view too. The bathroom had a rainfall shower which was invigorating. The hotel is also connected to the Pavillion mall on floor 2+3 which is handy if it is raining or too hot outside. A hop and a skip to Times Square. All in all a great stay with very friendly staff throughout. Highly recommended.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip:Times Square traffic is very busy so early in the morning GRAB best if you are planning a trip or...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 1 Feb 2024
Dear Mark E, Thank you so much for taking the time to leave us such a wonderful review on TripAdvisor. We are so glad to hear that you enjoyed your stay and you found our team, particularly Aiman and Sharon, to be attentive. We are proud of our them, who are always willing to go the extra mile to make our guests happy. Thank you once again for choosing us as your preferred accommodation, Mark E and we greatly look forward to your return to our hotel, in the near future. Best regards, Rudy Oretti General Manager
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Big rooms, great breakfast, comfy beds. hotel was connected directly to Pavilion mall where there are many other food options and shopping. Breakfast was good but I wasn’t aware of the outdoor options like the live prata station on my first day. Only on my second morning, I was asked if I am aware of the different food stations. Room was serviced twice a day. once in morning. and another late afternoon. bottles of water refilled. Concierge sent my delivery packages to my room.
Thank you to Din for checking my packages for me and also to the staff at the lobby area for their attentiveness and their smiles which made me feel very welcomed whenever I leave or returned to the hotel
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 9 Sept 2024
Dear myelaine, Thank you for your wonderful review of your recent stay at Pavilion Hotel Kuala Lumpur. We are delighted to hear that you enjoyed our spacious rooms, delicious breakfast, and convenient location. Meanwhile, we apologise for any confusion regarding the outdoor breakfast options. We will also ensure that our team is more proactive in informing guests about all the available dining choices in the future. We also would like to extend our sincere thanks to Din and his team in the Lobby area for their excellent service and warm hospitality. We are particularly proud of our team, who are always committed to providing our guests with a warm and welcoming experience. Thank you once again, for choosing to stay with us myelaine, and we truly look forward to welcoming you back to our hotel very soon. Best regards, Rudy Oretti General Manager
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Dear Mr Rudy Oretti , GM Pavillion KL & Mr Fayaz F&B Director, I hope this email finds you well. I wanted to take a moment to express my sincere appreciation for the outstanding service my party and I received during our recent visit to your restaurant The court Yard From the moment we stepped in, the staff Ms Hazreen demonstrated a level of professionalism and attentiveness that truly made our dining experience memorable. The personalized service we received, from menu recommendations to accommodating special requests, was exceptional and exceeded our expectations.
I would also like to commend Ms Hazreen, Ms Esca the 2 gentleman at the BBQ station & Mr Edward for outstanding personalised service at The courtyard and your team for ensuring a hassle-free check-in process. Their efficiency and friendliness contributed to a seamless experience, allowing us to focus on enjoying our meal without any unnecessary stress.
Please extend our gratitude to the entire staff for their dedication to creating a welcoming and enjoyable atmosphere. It's evident that their commitment to customer satisfaction sets your establishment apart.
Thank you once again for a delightful dining experience. We look forward to returning soon.
Apology, sharing my only disappointment when I’m in the shower to discover that you ran out of soap, too add to the dissatisfaction the body lotion also not top up prior to guest arrival / check in.
I do require your assistance for point accural on the dining promotion till 30 November, X2 reward points as I signed / charge to room & not charged directly to my credit card for payment of dinner & additional breakfast at the courtyard restaurant.
Once again thank you for a lovely short stay at Pavillion KL.
Best regards,
Mohamed feroz bin Abdul Hamid Accorplus Platinum # 3084096 00876726 2 +65 96700085 Room 13A33
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 13 Dec 2023
Dear MFEO, Thank you very much for sharing your wonderful review following your recent stay, at Pavilion Hotel Kuala Lumpur. We are very happy to read that you enjoyed your stay with us. It is indeed a pleasure to receive such a delightful review, highlighting our ideal location and the attentive service provided by Hazree, Esca and Edward. We will most certainly share your kind sentiments with them and the rest of the team. In addition, just to let you know, that we have also managed to credit your points, from our side. Your soap comment has duly been noted and will be duly investigated. Thank you once again for submitting this review on TripAdvisor, and we truly look forward to having you back at our hotel very soon. Best regards, Rudy Oretti General Manager
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From arrival at the low level lobby where the parking vallet tells you to park your car by yourself because he’s too busy doing nothing
Where the bell bots are discussing instead of helping unload the car and take care of luggage’s
Where all management seem to have given up their functions
Very low food and beverage experience from main breakfast to lounge breakfast and lounge afternoon service
Everything is far away below expected level
Béarnaise sauce made of low quality mayonnaise and cheapest capers (nothing Is home made) everything served comes from the cheapest range of frozen food
The outer sofas and furnitures and cleaning of the 8th floor breakfast is just unacceptable
We stayed 4 days and despite claims not improvement just seeing things getting worse day by day
Staff telling that there is a dress code to join the breakfast with room sleepers forbidden while the same staff wears dirty shoes too big and loosing them when walking
Management is totally absent and doesn’t absolutely care about the hosting and customer retention
The hotel is globally very dirty In room as well as all common spaces That is certainly not a 5* hotel but a very badly managed low class 3* with a good location
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Date of stay: November 2024Trip type: Travelled with family
Room Tip:Simply avoid this hotel
There is no better advise than passing your way
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 19 Jan 2025
Dear Lefrancois G, Thank you for sharing your feedback concerning your recent stay at Pavilion Hotel Kuala Lumpur. We sincerely apologise for the significant shortcomings you experienced during your stay. We have taken good note of your specific observations, including the issues with parking, bell service, overall cleanliness, breakfast service, food quality. We understand the importance of meeting our guests' expectations, and your feedback has been shared with the respective teams, for their continual improvement. Thank you once again for your comments, Lefrancois G. We really appreciate all your feedback and hope this will not deter you from future visits. Best regards, Rudy Oretti General Manager
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There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
AU$211 - AU$269 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
325
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Does Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur have airport transportation?
Yes, Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
