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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located right in the heart of Kuala Lumpur, EQ has been crowned the #1 city hotel in Malaysia by Travel + Leisure for three consecutive years since 2022, and has also been consistently ranked #1 on Tripadvisor since 2019. Adjacent to landmarks such as the Petronas Twin Towers, Pavilion KL and the KL Convention Centre, EQ offers comfort and luxury with its 440 guestrooms and suites, ideal for both leisure and business travelers. Dining options from EQ's award-winning restaurants are a highlight. Nipah presents a choices of pan-Asian flavors while Kampachi offers authentic Japanese cuisine. Étoile Bistro offers chic, casual dining and Bottega Lounge serves Mediterranean bites and daily afternoon tea. Sky51, the signature rooftop venue, features Sabayon, a European fine dining restaurant, and Blue, a bespoke cocktail bar with live entertainment. EQ is the only 5-star hotel to be Gold Certified by the Green Building Index (GBI) demonstrating its commitment to environmental sustainability.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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EQ Kuala Lumpur garners praise for its prime location, which many guests find convenient for exploring the city's attractions and shopping areas. The hotel's cleanliness is another point of acclaim, with guests repeatedly complimenting the pristine rooms and facilities. The staff's outstanding service often receives accolades for their attentiveness and professionalism.
Visitors are charmed by the sophisticated atmosphere and luxurious amenities, including the infinity pool and Sky51 bar, which enhance their stay. Although opinions on value vary, the spacious and well-equipped rooms with breathtaking views are widely appreciated.
Location
Convenient
Atmosphere
Luxurious
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Luxurious
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Our stay at EQ Hotel was nothing short of excellent. The hotel is strategically located, allowing my family and me to explore all of KL with ease while enjoying top-notch amenities. The staff were incredibly attentive, embodying Malaysian hospitality at its finest.
A special shoutout to Sam from the concierge and Rubhan, the duty manager. They always met us with a smile and great conversation and went above and beyond to make our stay memorable—thank you!
We opted for a family room with two double beds, which was perfect for a family of four. The room was spacious, immaculately clean, and offered an ok view of the Twin Towers. Housekeeping ensured the room remained pristine daily, with fresh and fluffy towels and comfortable beds enhancing our stay.
While we had pre-arranged dining plans elsewhere, we had breakfast at EQ each day, and it was exceptional. The spread included delicious, authentic Malay cuisine, with plenty of options for the kids, which kept them happy. The food was replenished frequently, and the chefs were more than willing to prepare dishes to order at a moment’s notice. The front-of-house staff provided incredible service.
The gym had a good selection of free weights and was accessible 24/7, which was a big plus. We also made great use of the stunning infinity pool on the 29th floor—definitely a bucket list experience! My wife indulged in a massage at the spa and was impressed by the professionalism and authenticity of the treatments.
EQ’s location is unbeatable—it’s just a stone’s throw from Bukit Bintang’s shopping district, Pavilion Mall, Suria KLCC, and the iconic Twin Towers. It was incredibly convenient for getting a Grab and exploring the city. Our room on the 31st floor had a partial view of the Twin Towers; while we would have loved a higher floor, we understood that our specific room type was only available at that level. The hotel is very business client orientated, so one recommendation would be to have something special for the kids and families, to widen the scope of clientele.
A special mention to Gerard, the General Manager, who personally made a point of seeing us off at the end of our stay—a really nice touch. His dedication to guest experience is evident, and his team is truly a credit to him and the continued success of the hotel. We look forward to visiting again!
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Date of stay: February 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 2 days ago
Dear Imran, We are thrilled to hear that your stay was nothing short of excellent and that you found our location, service, and amenities to your satisfaction. Thank you for sharing your exceptional experience during your recent stay at EQ Kuala Lumpur! I’m particularly grateful for your kind words about our team, especially Sam and Rubhan. It’s wonderful to know they helped make your stay memorable with their friendly demeanor and personalized service. I’m also pleased to hear that the family room met your needs and that you appreciated the cleanliness and comfort of your accommodations. It’s fantastic to know you enjoyed our breakfast offerings, especially the authentic Malay cuisine, and that our chefs were accommodating to your requests. It’s great to hear that you made use of our well-appointed gym and enjoyed the stunning infinity pool experience. Thank you for recognizing the professionalism of our spa team as well. I appreciate your suggestion to enhance our offerings for families and children, and we will certainly take this into consideration as we continue to develop our guest services. Thank you once again for your kind words and special mention. I truly enjoyed seeing you off at the end of your stay, and I'm delighted that our efforts resonated with you. We look forward to welcoming you and your family back for another fantastic visit in the future! Warm regards, Gerard Walker General Manager
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A wonderful discovery. I have always selected the hotels in KL based on location which is near Pavilion, Starhill or KLCC as that’s where my meetings are held. I was asked to try EQ instead as my company has an ESG position and it turned out EQ is the only Green Building Gold 5 star hotel in town. I was booked into a Deluxe room with a view of Twin Towers (big plus) and the bed….was amazing. It’s so comfortable , air cond was quiet and there’s always a nice, subtle fragrance in the room. Breakfast was sumptuous and there is an amazing Japanese restaurant “Kampachi” there and the Etoile Bistro has great coffee and conducive for meetings too. The best part is this hotel is like 5-6 minutes walk to both KLCC and Pavilion if you go to B1 and walk from the road outside Etoile there. I never realised before. I will stay here again when I am back! 5 star experience and rooms are indeed better than other 5 stars in the city.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Stay here! It’s worth it. Great service and value - better than most 5 stars in KL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 27 Mar 2023
Dear Christine T, Thank you for taking the time to share your wonderful experience at EQ Kuala Lumpur. We are thrilled to hear that you had a fantastic stay with us and that our green initiatives, comfortable rooms with stunning views, and convenient location were just what you were looking for. It is always a pleasure to hear such positive feedback from our guests, and we are glad to know that you enjoyed our sumptuous breakfast, amazing Japanese restaurant "Kampachi," and great coffee at Etoile Bistro. We take pride in providing exceptional service and amenities to all our guests, and we are glad to know that we have met your expectations. It is also great to read that our location was perfect for your needs and that you had such a great stay with us. As you mentioned in your review, we are blessed to be located right in the heart of Kuala Lumpur! I am glad that everything from facilities to location to our F&B offerings was to you liking. Thank you for choosing EQ Kuala Lumpur for your stay, and we hope to have the opportunity to serve you again soon. Best regards, Gerard Walker General Manager
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This is our third time now staying at the lovely EQ Hotel KL. Everything as always from chech in to check out is seemless. We booked a Premium Club Room for our 12 night stay in January, again the room was extremely clean and very well appointed, house keeping staff are efficient and spot on with everything, Complimentary mini bar is replenished daily along with bar snacks!
We were checked in up at the club lounge on the 50th floor, and we were greeted like old friends. All the club lounge staff are friendly, helpful, polite and good to talk with. Our thanks go Shuk, Afif, Syafig, Virthiga, Kirshen and MJ. We had breakfast in the club lounge but it can also be taken at Nipah on the ground floor, afternoon tea, evening cocktails and canapes are all very good and the club lounge is a great way to relax after a day of shopping!
The hotel is in a great location, easy walking to KLCC Suria and Pavillion Mall. Gravybaby, Healey Mac and McDonalds are minutes away from the back entrance of the hotel. Grab taxis are available from either front or back entrance of the hotel too.
We would also like to thank Club Lounge Manager Anna and Director of Guest Experiences Aslina for taking the time to talk with us and it was also a great surprise to us when they very kindly upgraded our last 3 night stay to a Executive Suite Room. This was totally unexpected but what a lovely gesture. The room is fantastic, double aspect views of the Twin Towers and Menara Tower, lounge area, huge bathroom etc etc. Thank you very much Anna and Aslina!
The hotel and staff are superb and diffinately deserves it's number one status.
Can't wait to come back!
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Pool a little cool in th mornings and get crowded by lunchtime and weekends with families. Very...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 3 weeks ago
Dear Jackie, Thank you so much for your wonderful review on TripAdvisor! We are thrilled to hear that you had such an exceptional experience during your recent stay at EQ Hotel Kuala Lumpur. Your continued patronage means so much to us, and we are truly grateful to have welcomed you back. I’m delighted to know that you found your Premier King Club to be clean and well-appointed, and that our housekeeping staff consistently met your expectations. It's fantastic to hear that you enjoyed the amenities provided in the club lounge, as well as the hospitality from Shuk, Afif, Syafig, Virthiga, Kirshen, and MJ. I will be sure to pass on your heartfelt thanks to the entire team. We're also appreciate your kind words about our location and the convenience it offers for guests wanting to explore the vibrant surroundings. I’m especially glad you enjoyed the surprise upgrade to an Executive Suite; it’s always a pleasure to provide our guests with special experiences. Thank you once again for your incredible feedback. We strive to maintain the highest standards of service and hospitality, and I’m delighted to hear that we achieved that during your stay. We can’t wait to welcome you back again for your next visit. Warm regards, Gerard Walker General Manager
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Dissatisfaction with several aspects of my recent stay, 13 to 15 Sept 2024 at EQ that greatly affected my staying experience, Honestly, with a similar location, the Grand Hyatt hotel would be a better choice, offering superior services at better pricing.
1. Lack of Direct TV Subscriptions and TV Box Malfunction: I was surprised to find that there were no direct subscriptions to established TV programs such as ABC, CNN, or CNA etc. Instead, the hotel provided a TV box, which gave an impression of being less premium for a hotel of your caliber. Moreover, the TV box in my room was not functioning properly. The image frequently froze, and despite attempting to turn it off and on again, the issue persisted. This significantly reduced the comfort and convenience expected during my stay.
2. Noise Disturbance from Level 51: Throughout my stay, I was disturbed by loud music coming from Level 51 PAST MIDNIGHT, which could be heard clearly in my room located at level 45. This disturbance led to two nights of poor rest, and I even developed a pimple as a result of the stress and lack of sleep. This level of noise is unacceptable and greatly impacted my overall experience.
3. Laundry Service Issues: I requested laundry delivery before 8:30 AM and made a follow-up call at around 8:10 AM to ensure the clothes would be delivered on time. However, the delivery was not made as promised. After three failed attempts to connect with the laundry department, I had to call the front desk to resolve the issue. This failure in service caused unnecessary delays and inconvenience.
4. Unpleasant Dining Experience Due to Smoking: During my dining experience at Sky51, I was not informed that smoking was allowed in the area. Unfortunately, a smoker was seated very close to me, and I was badly affected by the secondhand smoke. As a result, I had to finish my drink quickly and leave earlier than I intended. This just made the dining experience miserable.
5. Poor Quality Cheese Platter at Sky51: The cheese platter I ordered at Sky51 was sucks. The cheese was dry and powdery, which was very disappointing and not in line with the standard of a premium hotel.
6. Lack of Follow-Up: Despite raising these issues with the front desk during check-out, I was promised a follow-up regarding my complaints. Unfortunately, no such follow-up was made, which only adds to my disappointment with the level of service provided.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 19 Sept 2024
Dear Chan J, Thank you for sharing your detailed feedback regarding your recent stay with us recently. We genuinely value your insights, and I’m sorry to hear that your experience did not meet your expectations. I sincerely apologize for the issues you encountered, including the TV subscription difficulties, noise disturbances from Level 51, and problems with our laundry service. I understand how these issues affected your stay and caused you inconvenience. I assure you that we are investigating these matters thoroughly to prevent similar occurrences in the future. I also regret the unpleasant dining experience you had at Sky51 due to secondhand smoke and the disappointment with the quality of the cheese platter you received. Your feedback is pivotal in helping us enhance our offerings and ensure a pleasant atmosphere for all our guests. Regarding your concern about follow-up, I apologize for the lack of communication after you shared your feedback with our team at check-out. We take such matters seriously, and I am looking into how this oversight occurred. Our goal is always to ensure that issues are addressed promptly while you are still on property, and I would like to confirm that we aim to reach out to you swiftly after receiving your email. Thank you once again for your valuable feedback. I hope that you might reconsider and give us another chance to provide you with the exceptional experience that we are known for. Best regards, Gerard Walker General Manager
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An extraordinary stay at the most renowned hotel in Malaysia! From the moment we stepped into the lobby, we were greeted with impeccable hospitality and warm smiles. The location is perfect—situated between the iconic Petronas Towers, Menara Tower, and the awe-inspiring Merdeka 118, all visible from the spectacular pool where we spent magical evenings soaking in the breathtaking views. Our room on the 45th floor was a sanctuary of comfort and elegance, offering stunning views of the city—from the bustling streets and the ever-moving SkyTrain below to the majestic silhouette of Menara Tower. The attention to detail in the room’s design made us feel right at home, and the thoughtful surprise from the hotel staff—a delicious mini cake with a “Happy Honeymoon” message—was truly heartwarming and made our stay even more special. The hotel’s restaurants are exceptional, each offering a unique ambiance and exquisite cuisine. Etoile delighted us with refined delicacies, Nipah gave us an authentic taste of local flavors, while Bottega and Kampachi were absolute culinary gems. The highlight, however, was Sky 51, where we enjoyed an unforgettable dinner paired with jaw-dropping panoramic views of Kuala Lumpur. Though our stay was only three nights, it was nothing short of unforgettable. This hotel doesn’t just set the standard for hospitality—it creates priceless memories. We will definitely be back! Kuala Lumpur has won our hearts, and this hotel was the soul of our experience. Highly recommended!
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Date of stay: January 2025Trip type: Travelled as a couple
Room Tip:At walking distance from Petronas Towers - book tickets in advance
Suria LLC Mall and Pavillion...
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Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 18 Jan 2025
Dear mihaividican, Thank you for taking the time to share your extraordinary experience at EQ Kuala Lumpur on TripAdvisor. We are thrilled to hear that your stay was nothing short of unforgettable and that you enjoyed the exceptional hospitality we strive to provide. It is wonderful to know that our prime location, stunning views, and the comfort of your room contributed to your memorable stay. We are delighted that you appreciated the thoughtful details, including the mini cake for your honeymoon celebration. We are also pleased that you had the opportunity to dine at our various restaurants and enjoyed the unique culinary offerings, especially at Sky 51 with its breathtaking panoramic views. Your kind words and high recommendation mean so much to our team, as we aim to create lasting memories for all our guests. We look forward to welcoming you back on your next visit to Kuala Lumpur and hope to exceed your expectations once again. Warm regards, Gerard Walker General Manager
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We spent 3 nights here in January (16-19), and honestly, this was the best of the four 5-star hotels we stayed at during our travels. From the moment we walked in, the customer service was outstanding. We were greeted with a refreshing drink, and the check-in process was seamless. Every morning, the staff greeted us with warm smiles in the lobby, making us feel truly valued.
The hotel itself is brand new, spotless, and beautifully designed, offering all the modern comforts you could ask for.
The buffet breakfast was a dream – so many amazing options to choose from, including European, Asian, and Malaysian curries, fresh fruit, pastries, and more. A special thank you to the head chef, who went above and beyond every morning to prepare a beautiful dish (photos attached) for my daughter, who has a food allergy, and even packed her a takeaway lunch. It really made a difference and showed just how thoughtful and attentive the staff is. Several staff members were involved in ensuring my daughter could dine safely at the restaurants. Apologies for not remembering everyone's names, but we are so grateful to the buffet dinner head chef, breakfast chef, restaurant, and hotel managers who took the time to attend to us personally. Your kindness and attention didn’t go unnoticed!
A real highlight was the rooftop infinity pool. The views were absolutely breathtaking, and it was the perfect spot to relax. There was always a staff member nearby to ensure everything was taken care of—from replenishing towels to keeping the pool in top shape. The rooftop sky bar was another unforgettable experience. The views of the KL Tower and Petronas Towers at night were mesmerizing, and the vibe was perfect for a night out.
We can’t recommend this hotel enough for anyone seeking a luxurious, memorable stay.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 8 Feb 2025
Dear Nasim, Thank you so much for your outstanding review on TripAdvisor! We are absolutely delighted to hear that your three-night stay at EQ Kuala Lumpur was exceptional and that you considered us the best of the four five-star hotels during your travels. It brings us immense joy to know that you were welcomed with a refreshing drink and that the check-in process was seamless. Our team strives to create a warm and inviting atmosphere, and your acknowledgment of their efforts is truly appreciated. We are also thrilled that you enjoyed our buffet breakfast and that our head chef was able to accommodate your daughter’s dietary needs with such care. Our commitment to guest satisfaction and safety is paramount, and your kind words about our staff’s thoughtfulness will be shared with everyone involved. The rooftop infinity pool and sky bar are indeed unique highlights, and we are so glad you had the opportunity to relax and take in the breathtaking views. Thank you once again for your generous recommendation. We look forward to welcoming you back for another luxurious and memorable stay in the future! Warm regards, Gerard Walker General Manager
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Eyecatching hotel, we were at a skybar opposite and the EQ was almost as captivating as the twin towers in the night time. We had to check out of our current hotel the next morning and as we were sat at the skybar at Menara, we thought ''let's check into EQ''...and we did.
Very warm and friendly staff who were happy to answer our questions about anything such as good places to eat and nice part spots. Hotel room is top quality with floor to ceiling windows offering beautiful night views. Room had a separate bathtub area which I never used but was a nice touch even just visually, with a separate shower area and separate toilet area. Very spacious room with nice little touches and a great offering on toiletries.
The sky bar is a beautiful thing, quality lighting and the entrance from the elevators to the sky bar with the star type decor is absolutely beautiful. We loved the sauna/steam with the walkthrough shower afterwards and we could have stayed there all day.
Quality buffet which had a range of quality options and all tasted very nice.
Great hotel that is almost resort like, in a sense of...there's so many things to do en site, you can easily spend a whole day there enjoying a variety of services and having a great time while doing it. Would definitely recommend and would definitely come again
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 13 Nov 2024
Dear Mr Manners, Thank you so much for your wonderful feedback and for taking the time to share your experience on TripAdvisor. We are thrilled to hear that you found EQ Kuala Lumpur to be a beautiful hotel and that our ambiance captivated you during your visit. I’m glad you enjoyed the spacious room with floor-to-ceiling windows and the visually appealing separate bathtub area. It’s great to hear that you appreciated the little touches and quality toiletries we provide. It’s fantastic to know that our staff made a positive impression by providing warm and friendly service, as well as their recommendations for local dining and attractions. We take pride in offering attentive service and are delighted that you felt welcomed. Thank you for highlighting the beauty of our Sky51 rooftop bar, the sauna, and the steam facilities. We strive to create inviting spaces where our guests can relax and unwind, and it’s wonderful to know you took full advantage of these amenities. Your kind words regarding our breakfast buffet are truly appreciated, and we are delighted that you found a range of quality options available. We are grateful for your high recommendation and genuinely look forward to welcoming you back for another exceptional stay in the future. Warm regards, Gerard Walker General Manager
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We stayed three nights for a weekend stopover. It is approximately one hour from the airport.
We were tempted to upgrade the room but were really keen for a twin tower view; we rationalised we would be out the room for the majority so decided not to upgrade and to go for the deluxe queen double with twin tower view. We were floor 47; the view was incredible!
The room was lovely, facilities fantastic, including restocking of mini bar soft drinks and toiletries (which were gorgeous). The bathroom facilities were excellent and luxurious.
The location we found good and we walked everywhere as we are pretty active; we walked to all the key sights in all directions within 30 minutes or less.
Breakfast was good with plenty of variety with excellent service.
The pool area was gorgeous with the most fantastic view, comfortable and with lovely fluffy towels.
The only let down was the service here - not from the pool attendant as he was great but from the hotel bar/restaurant; we ordered a drink the first day and it probably took around 30 mins to arrive. The second day we ordered food and drinks; the wait being similar if not more but to be honest the food was cold and it was a real let down. Certainly not what I would expect from a hotel of this standard. This would be my only criticism.
We spent an evening at SKY51 which had the most incredible ambience!
The staff are a credit to the hotel and it really is beautiful; I would certainly recommend.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 15 July 2024
Dear Rachy89, Thank you for sharing your detailed feedback regarding your recent stay at EQ Kuala Lumpur. We are thrilled to hear that you enjoyed your room with a spectacular Petronas Twin Tower view on the 47th floor, the lovely facilities, and the excellent in-room mini refrigerator refiling services. It's wonderful to know that you found the location convenient and were able to explore key sights within walking distance. We are pleased that you enjoyed the breakfast variety and excellent service, as well as the gorgeous pool area with its fantastic view and comfortable amenities. We appreciate your feedback on the service at the hotel bar/restaurant and apologize for any delays or issues you experienced. Your comments are noted, and we will address this to ensure a better experience for our guests in the future. Nevertheless, we are delighted to hear that you enjoyed an evening at SKY51 and that the staff were a credit to the hotel, making your stay memorable. It's fantastic to know that you would recommend our hotel. Thank you once again for choosing EQ Kuala Lumpur, and we look forward to welcoming you back for another exceptional stay in the future. Warm regards, Gerard Walker General Manager
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This was our third stay, so a review is due. Every aspect of the hotel is impeccable. The aesthetic is design-forward and distinctly Malaysian. The gym and sauna are open 24 hours, which suited my jetlagged circadian clock. If you're traveling with family or friends and need two rooms, EQ has a brilliant solution: you can get two rooms that share a common hall door and small entryway. You can lock the hall door while keeping the room doors open, ensuring both privacy and access between rooms. It's a more elegant version of adjoining rooms. The rooms (including luggage storage area) are spacious, so you won't be bumping against each other or tripping over luggage. The work desk isn't the usual tiny rectangle, but actually long enough for two people to comfortably work side by side. The hotel exudes professionalism and competence in its design and execution.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip:Use the gym, pool, and sauna. Try every restaurant in the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 20 Feb 2024
Dear Kya, Thank you kindly for your outstanding review on TripAdvisor. We are thrilled to hear that you had such a remarkable experience during your third stay with us at EQ Kuala Lumpur. It is truly gratifying to learn that you found every aspect of our hotel impeccable, from our design-forward aesthetic to our 24-hour gym and sauna facilities. We are delighted that our layout solution for two rooms sharing a common hall door met your needs perfectly, providing both privacy and convenience for you and your companions. We are particularly pleased to hear your positive feedback about our spacious rooms and work desk setup, designed to enhance your comfort and productivity during your stay. Your kind words about our professionalism and competence in design and execution mean a lot to us, and we are truly honored to have had the opportunity to exceed your expectations. Once again, thank you for your kind words. We look forward to welcoming you back for many more exceptional stays at EQ Kuala Lumpur in the future. Warm regards, Gerard Walker General Manager
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Hi, I would like to give my honest review to EQ Kuala Lumpur for my recent stay.
First and foremost, I would like to thank you for the excellent service provided for sorting out the room that exceeded my expectations.
Frankly speaking, I was so amazed by the view from my corner lot room which had an awe-inspiring scenery of KL Tower & KLCC. AM or PM the view never disappoint me. The layout of the room was perfectly designed, as i figure out the spacious bag area, a generous king size bed plus the working area facing a 180° view of the tower. The design of toilet is also very humanized, bathtub, mirrors, curtains, shower corner are very thoughtful generally.
I did experienced ionized & clean crisps of air once entering my room. The authentic fragrance of your bed linen grant me a comfy & theraputic sleep.
Early in the morning, i made myself an aromatic double shot black coffee watching the miraculous sky-scrapers view. Not forgetting the super generous complimentary of tibbits, soft drinks & fruit juice choices bestowed. Your work is so delicate that every inch of the details are to be taken care of.
Other than all these beautiful experiences, i would like to emphasize my dinner spent at Sabayon Restaurant as i did few add on dishes after having a deja Vu moment, tasting the foie gra I had in France long time ago. The Asian fusion foie gra was cooked to perfection, the buttery taste of it truly melts my heart away. I believe deeply, your chef did spent tremendous amount of time & effort in order to execute such a satisfying meal for your consumer. There is only one word can explained my intensive emotion throughout my dinner...."EXQUISITE!!".💗
I would like to rate EQ Hotel the best 5 stars hotel in Kuala Lumpur . 👏 Thank you for setting such a high benchmark for us as a hotelier in Malaysia. Kindly send my heartfelt appreciation to all employees in EQ Hotel for your contribution in your work. I will definitely come back again in near future.👏
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Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 23 Feb 2023
Dear fah ming c, Thank you so much for choosing EQ Kuala Lumpur for your recent stay. It gives us great pleasure to receive such remarkable feedback from you. We greatly appreciate your heartfelt words - this really make our day! I am thrilled to learn that you thoroughly enjoyed your time at EQ and that you loved every aspect of your stay with us. I am also delighted to know that you enjoyed the well-crafted dining journey at the award-winning Sabayon located on 51st floor. You have indeed and clearly described your exquisite experience to a Tee! Thank you for taking your precious time to share your amazing experience here on TripAdvisor and letting other readers know too. I can't thank you enough for your thoughtful remarks of our attentive team members and genuine hospitality. The team inspires to provide seamless service and top-notch experience to our valued guests; thus, it is always pleasing when we get to read amazing comments like yours. I will make sure your heartfelt comments are shared with our team. fah ming c, thanks again for highlighting every bit of your wonderful experience with us. We greatly appreciate your feedback and look forward to welcoming you back for another remarkable stay at EQ Kuala Lumpur soon. Till then, stay well! Best regards, Gerard Walker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi FatBarny23
Thank you for your question. I am trying to answer it as precisely as possible
When we were there we never experienced any busy times at the pool. If I try to put the term „busy“ in numbers then the most busy time was when we saw approximately 3 persons in the pool and approximately 8 on the chairs, cabanas and deck chairs around the pool. Compared to the size and the room numbers of the hotel I would not describe this as a „busy“ pool.
Hope that helps you to get an insight.
Best wishes
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
AU$269 - AU$340 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
EQ
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
440
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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