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Sofitel Kuala Lumpur Damansara

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No 6 Jalan Damanlela Bukit Damansara, Kuala Lumpur 50490 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1337)
Room & Suite (352)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 21/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel Kuala Lumpur Damansara
Updated 21/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#46 of 701 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Strategically located midway between Kuala Lumpur and Petaling Jaya with close proximately to Kuala Lumpur Sentral, Sofitel Kuala Lumpur Damansara is a 312-room hotel located in the heart of affluent Damansara Heights. Sofitel Kuala Lumpur Damansara offers a range of state-of-the-art meeting and event facilities in exceptional settings to accommodate business or social occasions. The Hotel showcases exceptional local and international cuisines through its five food & beverage outlets. It is also home to the country’s first luxury hotel with a spa that offers hammam, a naturally-lit fitness club and swimming pool with sundecks. The hotel’s interior blends the local heritage with a sophisticated feature wall depicting the country’s Wau Bulan, otherwise known as the moon kite with French art vivre through an Eiffel Tower sculpture. Stunning art-pieces and sculptures were specially created for the hotel paying homage to the rich Malaysian and French heritage and culture.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Babysitting
Airport transportation
Paid private parking nearby
Wifi
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Wine / champagne
Poolside bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
Chinese, Indonesian, Malay
997Reviews26Q+A85Room tips
Traveller rating
  • 640
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  • 55
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Popular mentions
Sheryl H wrote a review 26 Jan
2 contributions
Room booked via Accor Apps, but it’s not linked with the hotel system and it took me more than 20 mins to check in. I were told that the system has problem. The room’s toilet dressing tabletop was not thoroughly clean (brownish liquid stain left on the tabletop). Mattress topper were pricking our body/ skin.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2022
Value
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Location
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Jimmy H wrote a review 23 Jan
2 contributions
Car parking has a lot of room for improvement,1) no designated bays for hotel guests, constant competition with Hong Leong staffs/visitors , 2) pricey per entry charges, not ideal for multiple trips on business. All else have been excellent, room & amenities lives up to Sofitel high standards.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from George Koumendakos, General Manager at Sofitel Kuala Lumpur Damansara
Responded 4 days ago
Dear Jimmy H, Thank you so much for taking the time to provide us with your feedback on Trip Advisor. We are so delighted you enjoyed your 2 night stay with us and wonderful amenities during your recent stay with us. I also have taken note on the areas you felt we could make some further improvements and this will assist us greatly with training and motivating our team to provide an even better experience for future stays. We hope to welcome you back again soon and if there is anything I can personally do in the meantime, please let me know. Sincerely, George Koumendakos General Manager
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CookieZ19855 wrote a review 22 Jan
Kuala Lumpur, Malaysia91 contributions46 helpful votes
I went here for staycation with my daughter. She loved the bath tub n pool. Bed is comfortable. Room size bigger than average. Reception & housekeeping friendly. Paid for the bath tub spa which was nice. Parking is not hotel’s and its not free for guests, which is odd as usually hotel will provide free parking.. The bigger than average room size is a plus point. Paid rm15 for parking for one night.
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Date of stay: January 2022Trip type: Travelled with family
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Response from George Koumendakos, General Manager at Sofitel Kuala Lumpur Damansara
Responded 4 days ago
Dear CookieZ19855, Thank you for taking the time to write such an enthusiastic review about your recent experience with us on Trip Advisor. I'm glad that our Front office and housekeeping team was able to assist you in ensuring your valuables are well kept as well as ensure each of your needs were anticipated upon arrival and throughout your stay. I will definitely share your positive feedback and the team as I know your feedback will motivate us all even further as we continuously strive to provide excellence in our service. I also have taken note on the areas you felt we could make some further improvements and this will assist us greatly with training and motivating our team to provide an even better experience for future stays. We thank you for staying with us and for sharing your experience, please do not hesitate to contact any of our team member if we may assist you further with any future bookings. and it would be our pleasure to have you return again very soon. Sincerely, George Koumendakos General Manager
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DropYourBag wrote a review 21 Jan
Kuala Lumpur, Malaysia159 contributions39 helpful votes
Highly recommended! The hotel is grand and the staffs are very helpful and friendly - Chloe & Ira from the front desk. Breakfast provided was superb and the service provided was excellent - Hassan & Ridzwan. Thanks to Housekeeping was very prompt and room was kept nice, clean and comfortable smells. However don’t forget to charge the cordless phones. Special thanks to Sri Dewani & Irene from the Spa who helped me to understand more about the Sofitel and helping me with the Spa information. The Spa are amazing and stylish. Additional notes, Engineering please take note that hot water in the shower room is taking times to run and the water in WC keep flushing. Aside from that, IT please take a look at the cordless monitor, the screen lights keep blinking without any messages pending. In Room Dining staff at night is not friendly for that, I called Grab for the night meals. Once again, thank you so much Sofitel Kuala Lumpur for making my solo trip totally satisfied. For sure, I will come back and recommended this hotel to all the connections.
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Date of stay: January 2022Trip type: Travelled solo
Room Tip: Please validate your parking before exit to avoid extra charges.
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Response from George Koumendakos, General Manager at Sofitel Kuala Lumpur Damansara
Responded 4 days ago
Dear DropYourBag, Thank you for taking the time to share with us your kind reviews, we're thrilled to learn that you've had such a memorable time from arrival to departure. From your rejuvenating retreat at the spa- I will be sure to share your flattering comments to the spa team and the rest of the Front office team who had the pleasure of serving you during your stay with us. It is always a great pleasure to receive such positive feedback especially on your recommendation of our hotel for those who are looking for a wonderful stay. It has been wonderful having you stay with us again and we very much love to have you return soon for another enjoyable stay at the Sofitel Kuala Lumpur Damansara. Sincerely, George Koumendakos General Manager
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FY wrote a review 21 Jan
1 contribution1 helpful vote
Such a horrible experience in this hotel. 1. The room key card. is malfunctioning. I come back from dinner and I can't access my room with the room key card. I went down to the lobby twice to validate my room key and was still unable to access it. Eventually, the staff came up to the room with me using their master key card to access my room. And the staff promised to bring me working room key to me after that. I waited from 8 pm until 11 pm the staff still haven't get to me. I called the reception and ask for it. They come up with a pair of room keys and both also not working as well. WTF? The next morning after I finish my breakfast and I get another new room key and it able to access my room. are you guys trying to prank me or what? 2. I went to the spa room and no one stand by at the reception. I need to use the locker to keep my personal items. I waited for around 10 minutes but still, no one showed up. Eventually, I put my personal items right in front of the steam room and watched them from inside of the steam room. How lovely and enjoyable SPA experience. 3. I went to the breakfast buffet, the staff allocate me a seat near the window. After I took my food and went back to my seat, someone took my seat. Good job. 4. I stay with my friend so shampoo and shower gel are finishing quickly, so I requested more shampoo and shower gel. But they gave us a budget hotel shampoo and shower gel which is different from what is provided in the room. The brand call Equilibrium. Or do I expect Sofitel is the budget hotel? Correct me if I am wrong. If yes I should adjust my expectation here. 5. I left a personal belonging in this hotel and I called 2 times to left my personal contact and they never get back to me. Tell me what is good here in this hotel?
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Date of stay: January 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
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Response from George Koumendakos, General Manager at Sofitel Kuala Lumpur Damansara
Responded 4 days ago
Dear firionyap, Your feedback is essential for us to continuously improve our quality of service, therefore we would like to thank you for taking the time to write to us your constructive and detailed feedback. I am of course very disappointed to read that you have encountered so many issues during your stay causing much inconvenience, which I apologize for. It is regrettable to read that our service consequently did not meet your expectations but rest assured that your comments are duly taken into consideration and action is being taken accordingly. Again, I apologize for the numerous issues encountered. I hope that this did not prevent you from having a wonderful time in Kuala Lumpur nevertheless. So as to improve the guest experience we deliver, it would be my pleasure to hear from you to further discuss how we can offer you the true luxury experience you deserve. Sincerely, George Koumendakos General Manager
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PRICE RANGE
USD 73 - USD 105 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
312
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Frequently Asked Questions about Sofitel Kuala Lumpur Damansara
Which popular attractions are close to Sofitel Kuala Lumpur Damansara?
Nearby attractions include Bangsar Shopping Centre (0.8 km), Damansara City Mall (DC Mall) (0.08 km), and City Golf Kuala Lumpur (0.8 km).
What are some of the property amenities at Sofitel Kuala Lumpur Damansara?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Sofitel Kuala Lumpur Damansara?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Kuala Lumpur Damansara?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sofitel Kuala Lumpur Damansara?
Yes, a parking garage, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to Sofitel Kuala Lumpur Damansara?
Conveniently located restaurants include Nizza, Nero Nero, and Aliyaa Island Restaurant & Bar.
Are there opportunities to exercise at Sofitel Kuala Lumpur Damansara?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Sofitel Kuala Lumpur Damansara have airport transportation?
Yes, Sofitel Kuala Lumpur Damansara offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Kuala Lumpur Damansara?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Kuala Lumpur Damansara offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Kuala Lumpur Damansara?
The staff speaks multiple languages, including Chinese, Indonesian, and Malay.