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The Gardens Hotel & Residences

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1,103 Reviews from our TripAdvisor Community

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Showing 1,037: English reviews
Birmingham, United Kingdom
Reviewed 6 September 2014

Stayed with the whole family mid Aug at the 2 bedroom Apt in the Residences section. Very spacious with fully equipped kitchen. Love the master ensuite bathroom so much that I want to redesign my own at home to copy it! Lovely beds helped us sleep well. Fantastic shopping malls all connected, 2 food courts and lots of very good...

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Helpful?
Thank Irene Y
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur.

Woodinville, Washington
Reviewed 3 September 2014

Since this was a business trip for only one night I didn't use many of the hotel facilities. What I did like compared to many other places I've stayed recently was the bed. It was very comfortable and firm. The hotel was clean and seemed to be reasonably modern. The breakfast was included in my room rate and it was...

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Helpful?
Thank Mike K
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment on breakfast, with a large range of International guests using the Spread Restaurant, we do try to provide sufficient variety and should you have anything...

Bangalore, Karnataka, India
Reviewed 1 September 2014

We had a few days of business meetings at The Gardens. It was a very productive and comfortable stay. Helpful staff at all times - at the lobby, in the room or during the team meetings in the business centre. Location was good to go around the city with cabs easily available outside if you are not particular about shopping....

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Helpful?
Thank Ramachandran_27
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur.

Singapore, Singapore
Reviewed 25 August 2014

Stayed here with my wife and would probably return for our next trip to KL. The Good - Its location is to me excellent being situated on top of the Gardens Mall which is directly connected to the very large Mid Valley Mega Mall. Yes, the hotel is a bit removed from the main shopping belt of Bukit Bintang/KLCC but...

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1Thank Sala23
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We have taken note on all the valuable comments from your good self and please be assured that it has been brought to the attention of the Departments concerned...

Karachi
Reviewed 21 August 2014

The hotel is a little bit removed from the town center (taxi into the town center ranges from MYR 10 to 20 depending on your haggling skills and the weather), right next door to two major shopping malls and associated restaurant clusters. Check in and check out were both relatively smooth, staff's communication skills in English were fine. Room was...

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Helpful?
Thank mansooree
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We have taken note on the valuable comments from your good self and please be assured that it has been brought to the attention of the Department concerned and...

Ipoh, Malaysia
Reviewed 20 August 2014

Checked-in on Aug 19 at the Executive Lounge of The Gardens Hotel & Residences. Clearly states Executive Lounge is a designated Facility for the use of our in-house Executive Floor Guest, however imposes restrictions on Children below 12 years of age not permitted to enter Executive Lounge. Why make Guest's pay prior to stating rules and conditions? Upon checking-in (and...

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Helpful?
4Thank arwsha
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Your comments in your review are noted. Regarding the allowing of children into Executive lounges, this is a matter for each individual hotel to decide on depending on the mix of clientele. The Gardens Hotel and Residence is one of many hotel’s that practice this policy and we do our best to ensure that our guests are made...

Singapore, Singapore
Reviewed 19 August 2014

The hotel is filled with friendly people but I am not looking for new friends. The staff on the front desk barely speak English, which is alright if at least she gets the basics right, but even basic difference between Mr. and Ms. seems to be really challenging for her. At "The Spread" (breakfast restaurant), there are two staff checking...

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1Thank SetiawanC
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for taking the time to communicate on why our services and facilities did not meet your expectations. We have taken note on all the valuable comments from your good self and please be assured that it has been brought to the attention of the Departments concerned and the issue is being addressed to ensure we achieve...

Reviewed 18 August 2014

This hotel is clean, great service, included free wi-fi, attached to two large shopping malls which are a 30 sec walk from the lobby. Not great location if you like to walk to places instead of taking a taxi (although taxi's are very inexpensive) because there's nothing but construction around at the time we stayed. The best thing about this...

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Helpful?
Thank Canadian2122
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment about the construction around which is part of greater KL projects. Nevertheless we are happy that you enjoyed the facilities in the hotel and the...

Singapore, null, Singapore
Reviewed 17 August 2014

Stayed there for 2 nights and it was great. Even though there was some hiccups during check-in, the staff was friendly and helpful. My colleague and I were initially given rooms on different level due to the packed occupancy. However, upon request, the staff who helped with the check-in assisted us to switch both our rooms to the same floor....

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Helpful?
Thank mojojoanna
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment on some of the improvement we can enhance further and should you have anything specific in mind, please let us know through the hotel’s E-questionnaire...

Singapore, Singapore
Reviewed 14 August 2014

We chose the hotel because of its great location, conveniently seated right beside 2 very big malls. The shops and eateries within its vicinity offer great varieties and convenience. The room we had was rather spacious and well laid out and comfortable. The bathroom is nicely tucked away, it has a bathtub & a shower, with the toilet in a...

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Helpful?
Thank isis_sg
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment on breakfast, we do try to provide sufficient variety and should you have anything specific in mind, please let us know through the hotel’s E-questionnaire...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Designed to meet the needs of business and leisure travelers who seek an enhanced stay, The Gardens-A St Giles Signature Hotel & Residences is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. The Gardens-A St Giles Signature Hotel & Residences is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, The Gardens-A St Giles Signature Hotel & Residences is a smart and inspired choice to stay. ... more   less 

Additional Information about The Gardens Hotel & Residences

Address: Lingkaran Syed Putra | Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $122 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Gardens Hotel & Residences 5*
Number of rooms: 448
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Also Known As:
The Gardens Hotel And Residences
Gardens Hotel Kuala Lumpur
The Gardens Hotel Residences
Hotel Style:
#29 Business Hotel in Kuala Lumpur
#37 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Gardens Hotel & Residences staff and other travellers.
21 questions
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Questions? Get answers from The Gardens Hotel & Residences staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is no floor with number 4 in the hotel. Superstition I guess.”
 of 5 bubbles M_Adhha, 21 Mar 2017 | Read review
“The apartments were excellent and we had a look at the executive hotel rooms which looked very luxurious.”
 of 5 bubbles michaelrP6698AW, 25 Feb 2017 | Read review
“rooms on the south side with the pool view was nice”
 of 5 bubbles gailsH8787DF, 7 Feb 2017 | Read review
“I find the Executive Room is best value...”
 of 5 bubbles baovo, 4 Feb 2017 | Read review
“I like the Executive Room with Access to Lounge and other benefits. Good value from my opinion...”
 of 5 bubbles BaoVo-865, 4 Feb 2017 | Read review
5 of 5