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Hotel MYSTAYS Otemae, what a joke, i would of rather stayed in a tent.
We had to move to another hotel after 1 night with a 4 night booking at this hotel.
At check in the reception informed us that there was no room service...More
Response from shinichi w, Manager at HOTEL MYSTAYS OtemaeResponded 2 days ago
Thank you very much for using HOTEL MYSTAYS Otemae, and we appreciate you taking the time to write to us. Please accept my sincere apologies for coming short of your expectations, despite the fact that you chose our hotel among many others for...More
The reception area of the hotel is really nice, and the staff was really helpful. We reserved a smoking room by mistake and they helped us moving to a non- smoking bigger room. We got one with two rooms ( 2 double beds) with kitchen...More
1 Thank MariaSeattle25
Response from ホテルマイステイズ大手前, Manager at HOTEL MYSTAYS OtemaeResponded 13 April 2018
Thank you very much for staying at HOTEL MYSTAYS Otemae, and we appreciate you taking the time to write to us. I am also very grateful of your positive review on our staff.
On the other hand, please accept my deepest apologies for...More
We stayed here for 2 nights transit on our way to Kobe, mainly to see the castle. The hotel is typical of Mystays throughout Japan: simple, clean, and functional. The location is excellent, a short walk from the subway and a short walk to the...More
I stayed here with 4 other people for 1 night.
The rooms are small but clean. The concierge was helpful and they can speak English.
If you're staying on a budget and want to find a simple place to share with friends I would recommend...More
Overall our stay in this hotel was good. The price was fairly cheap, the rooms reasonably large and the location decent. The staff were helpful and spoke English. While there was nothing exceptional about our stay here and there are almost certainly better hotels to...More