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Hotel New Otani Osaka

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1,060 Reviews from our TripAdvisor Community

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Showing 395: English reviews
Reviewed 1 week ago

Nice hotel with a beautiful view This hotel is located next to the Osaka castle park and we used JR loopline Osakajokoen Station (which means Osaka park station, if you understand Chinese characters) instead of the nearer station, the Osaka business park, as we find that a short walk in the Osaka park is very relaxing and I love it....

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2Thank 239adad
Anchorage, Alaska
Reviewed 1 week ago

We thoroughly enjoyed our stay at Hotel New Otani. The rooms are clean and spacious, the amenities are as expected, and the view of the Osaka Castle from the room is incredible. As with everywhere in Japan, the staff are incredibly welcoming, helpful, and professional. The breakfast was quite good as well with Asian and Western selections. I would stay...

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2Thank Rick H
Reviewed 1 week ago via mobile

Alright. I did not find breakfast satisfying nor did I find the rooms bright enough. Between 3 people, we were given one key and the extra bed was not comfortable. And the extra bed was given a rock hard bean bag pillow. Cleanliness and service were standard for this type of hotel.

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1Thank Annie Z
San Francisco, California
Reviewed 1 week ago

All gold and glitzy like trying to be regal. Cold tiles, cold feeling rooms. Can't really say it's bad but there's no sense of coziness or plushness or consideration of colour coordination. It's like the rooms were designed by committee with the accountant getting final say. "That cream paint is cheap and it goes with the jot lo to gold...

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1Thank CimmyP
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you for your frank and honest review of your stay with us. We really regret that your stay with us did not meet your satisfaction. You will have chances to return to Osaka, we will be happy to welcome you again to Hotel New Otani Osaka. Manager, Hotel New Otani Osaka

Tokyo
Reviewed 1 week ago

Clean, but dated. We had a large room with three (single) beds over looking Osaka Castle. That was a nice find. Staff is courteous and efficient. Most spoke English quite well. A bit far from most things in Osaka; but, plenty of amenities in the neighborhood: Starbucks, izakayas (pubs). Lobby cafe was expensive $50 for coffee/cake set. But, it was...

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1Thank inNewEdo
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for leaving such valuable comments on our site as a member of the New Otani Club. It is a pleasure to know that you appreciated our location and service. We thank you again and look forward to your next visit to the New Otani Osaka. Manager, Hotel New Otani Osaka

Tokyo, Japan
Reviewed 4 weeks ago via mobile

The location just in front of Osaka castle is just outstanding. However quite some distance to downtown. The hotel offers all services you can expect from a five-star hotel. The service is very friendly and the rooms are reasonable big. It goes without saying that they are of course clean. Quite rare for Japan is a good western breakfast. If...

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1Thank Bixier G
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for leaving such valuable comments on our site. It is a pleasure to know that you appreciated our service and breakfast. We thank you again and look forward to your next visit to the New Otani Osaka. Manager, Hotel New Otani Osaka

Birmingham, United Kingdom
Reviewed 5 weeks ago

A beautiful hotel in a pleasant location, wonderful staff but the prices! OMG- you are charged to use the pool, Each time you use the pool. They have a coffee shop in the lobby but save your money and cross the street- there's a Starbucks, Gloria Jean, Seattle Coffee and 2 MacDonald's within walking distance. I enjoyed walking around the...

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2Thank ElaineM007
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you for your frank review of your stay with us. We really regret that your stay with us did not meet your satisfaction. You will have chances to return to Osaka, we will be happy to welcome you again to Hotel New Otani Osaka. Manager, Hotel New Otani Osaka

Reviewed 11 December 2016

Walking into the New Otani one gets a feeling of 1990s nostalgia. The hotel is huge, with an impressive lobby that is more the size of the foyer of an exhibition hall. Japanese hospitality is shown everywhere, with staff stopping in their tracks sidestepping to get out of your way and giving you a polite bow to show courtesy. This...

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3Thank peter c
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at the Hotel New Otani Osaka and for leaving your positive review. We are always pleased to hear that our guests are happy with our hotel and our service. We look forward to welcoming you back to our hotel again in the future. Manager, Hotel New Otani Osaka

Okinawa, Japan
Reviewed 16 November 2016

We booked the hotel less than a week from our visit and were able to get the room we wanted. We included a request for a specific room and the staff insured our needs were met and addressed those on check in. We had a late night flight and the staff was very friendly and quick with our check in...

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2Thank Gwen D
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for leaving such valuable comments on our site. It is a pleasure to know that you appreciated our location and service. We thank you again and look forward to your next visit to the New Otani Osaka. Manager, Hotel New Otani Osaka

Dubai, United Arab Emirates
Reviewed 16 November 2016 via mobile

We stayed for two days at this hotel, but would love to stay longer. The place is just a few minutes walk away from Osaka castle and a subway station. The hotel lobby was impressive. The staff were welcoming. Our room was huge,beyond our expectations.The bed was comfortable. The amenities were excellent. We had a stunning view of Osaka castle....

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2Thank Anna N
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for leaving such wonderful comments on our site following your recent stay. We are so happy to know that our location and facilities were to meet with your expectation. We are looking forward to your next visit to Hotel New Otani Osaka. Manager, Hotel New Otani Osaka

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Sakura
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Cuisines: French
Taikan-En
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Cuisines: Chinese
Keyaki, Teppan Grill
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Cuisines: Japanese, Barbecue
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Cuisines: Cafe
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Kidokoro Isshin
Kidokoro Isshin
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Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel New Otani Osaka is facing the verdant expanse of Osaka Castle and Park, yet offers an easy access to the city center as well as major visitors sites in Kyoto, Nara and Himeji. Its naturally lit four-storey Atrium Lobby immediately lets the guests know their stay will be a special one. Impeccable service and stylish comfort assure top quality accommodation as well as a personal satisfaction for every guest. From your room, enjoy a "Royal View" of Osaka Castle. ... more   less 

Additional Information about Hotel New Otani Osaka

Address: 1-4-1 Chuo-ku Shiromi, Osaka 540-8578, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka
Price Range: $157 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel New Otani Osaka 4*
Number of rooms: 525
Reservation Options:
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Also Known As:
New Otani Osaka
Osaka New Otani Hotel
Hotel Style:
#5 Business Hotel in Osaka
#10 Family Hotel in Osaka
#11 Luxury Hotel in Osaka
#15 Romantic Hotel in Osaka
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Questions & Answers

Here's what travellers have asked, with answers from Hotel New Otani Osaka staff and other travellers.
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Questions? Get answers from Hotel New Otani Osaka staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Overlooking the park”
 of 5 bubbles CimmyP, 7 Jan 2017 | Read review
“The best rooms overlook the castle grounds, however watch out for nearby construction-until quite late”
 of 5 bubbles ElaineM007, 13 Dec 2016 | Read review
“The staff were able to accommodate our requests in a room! We were on the 15th floor and it was very quiet.”
 of 5 bubbles GwenD990, 16 Nov 2016 | Read review
“Ask for a room with a view of the castle!”
 of 5 bubbles Rhgarson, 6 Nov 2016 | Read review
“Ask for a room with Osaka Castle view.”
 of 5 bubbles 532adri_ns, 6 Nov 2016 | Read review
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