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◾️Location ・Good location near Higashi Umeda Station, and there are many izakayas near the hotel
◾️Facilities ・The large bath is equipped with an open-air bath and a jet bath, and there are a fair number of showers ・The large bath is difficult because there is no water cooler, so we recommend bringing your own water ・The soundproofing is poor, and you can hear everything talking in the hallway ・We checked out at 12:00, but you could hear the vacuum cleaners and cleaning staff in other rooms ・There is a convenience store inside the hotel, which is convenient ・The rooms and cleanliness are average APA Hotel
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the first hotel we stayed at in Japan on this current trip. The hotel seemed far from the train station when we first arrived as we were unsure how to get there. However, during our 6 nights stay we found the hotel to be very convenient. There are multiple stations and station entrances within walking distance and you have access to food literally around the hotel. The hotel is near Hanshin Department Store as well as Daimaru Department Store.
The hotel is relatively new and very clean. We had 2 rooms. One is the small double bed room which is 11m2 and the other is the triple room which is 26m2. The triple room featured 3 single beds plus 3 chairs and a coffee table on top of the desk. Lawson Convenience store is on level 4 with the laudromat, gym, spas as well as vending machines.
Having read previous reviews, we were surprised to find the Lawson very well stocked. The laudromat was particularly pleasing as it had 8 washing machines and 8 dryers. We never had trouble getting a machine to use. You can also put in a pin to lock the machine so that no one can open yours. On average we needed 1.5-2.0 hours for clothes to fully dry. We did notice on 2 occasions a sign was a machine where someone has left their clothes for a period time. This tells us the staff are diligent.
I have found the beds to be comfortable and the different size pillows per bed were helpful. Rooms were cleaned well each day. They give you complimentary water on the first day of your stay only.
The lifts were never a problem even during busy times. You are able to see where each lift is which helps with patience level. Taxi was ready available right outside the hotel.
Please be aware that on the side street leading to food often have soliciting after dark. But we've found walking through is still relatively safe.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 志村 拓哉, オーナー at Apa Hotel & Resort Osaka Umeda-Eki Tower
Responded 23 Jan 2024
Thank you for choosing APA Hotel & Resort 〈Osaka Umeda Eki Tower〉. We would also like to thank you for taking your valuable time to post a review. We are glad that you wrote about the good things about our hotel in such detail. We hope that your stay at our hotel was a good one for you. If you have a chance to come to Osaka again, please come visit us. We look forward to seeing you again. Receptionist Maeda
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Two main tips: 1. Don't stay in a room above the 6th floor - the lifts take forever 2. Don't expect a warm welcome - thus had to be the worst check-in experience ever. After queuing for 10 minutes, watching harassed staff trying to help confused clients to use the inflexible unfriendly automated system, our turn came. We had booked two rooms and wanted to pay for both although our family, staying in the other room hadn't arrived. After 20 minutes (I kid you not) of debate and button-pushing they agreed that I could pay for both rooms and the keys for the second room could be left at reception. Just what you don't need after a long journey. Here's a tip for the hotel. Let your staff, who know your system, press the buttons instead of trying to train your guests after they've become confused and tired. You'd need fewer staff, it would be quicker and your guests would be happier. You only get one chance to make a first impression and this one was awful.
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 大阪 梅田駅タワー, オーナー at Apa Hotel & Resort Osaka Umeda-Eki Tower
Responded 20 Oct 2024
Thank you very much for staying at APA Hotel & Resort Osaka Umeda Station Tower. We are very sorry that we have offended you with our service. We will do our best to avoid such a situation in the future. We apologize again for the considerable time it took you to check in. This is something we will work on with the entire front desk staff to improve our operations so that we can improve. Once again, we apologize for any inconvenience caused to our guests. We are committed to making our hotel the preferred choice of our guests. Thank you very much for taking time out of your busy schedule to write a word of mouth. Receptionist Nakatani
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A large APA hotel located about 10-15 minutes walk from Umeda Station. There is a convenience store on-site. It is also just a few minutes walk from the Ohatsutenjin shopping street with its many restaurants. There are a lot of foreign tourists. It has only been open for a few years, so the building and facilities are new. However, the corners of the black carpet in the rooms of all APA hotels are dusty and dirty. The bed sheets are also crumpled and unpleasant. They should be properly cleaned and maintained. The rooms and unit baths are very small and difficult to use. The guide says that you can put your suitcase under the bed, but the rooms are so small that it is difficult to open your suitcase in the first place. Only the TV is abnormally large. Disposable slippers, yukata, electric kettle, and powdered instant tea are provided in the room. There is a trouser press in the hallway. Check-in is done by machine. During my stay, cockroach larvae appeared on the desk in my room, which made me feel very uncomfortable. This is the second time I have encountered cockroaches in my room at a hotel in Japan, after the APA Hotel in Yokohama. I wish they would at least do a better job of cleaning the rooms and taking measures against pests. It's slightly cheaper than other nearby hotels. I didn't use the large communal bath or pool so I don't know what they were like. It's called a resort in name only; it's just another APA hotel with a lot of rooms. There was nothing special about the experience.
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Date of stay: September 2023Trip type: Travelled on business
Room Tip:部屋が狭い
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel probably has the smallest room that I have ever had in Japan. The price is reasonable and that is probably why. We stayed for 6 days and noticed that not a single dish/item changed at the buffet breakfast. May be they dont expect stays of more than 2, 3 days? Big TV in room with free movies is definitely an highlight. Location is good and easy access to trains, shopping and restaurants.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 志村 拓哉, オーナー at Apa Hotel & Resort Osaka Umeda-Eki Tower
Responded 23 Jan 2024
Thank you for choosing APA Hotel & Resort . We are very pleased to hear that you are satisfied with your stay. We are pleased to hear that you were satisfied with your stay at APA Hotel & Resort Osaka Umeda Station Tower. We have a restaurant, a cafe, a gym, a head spa, and so on. We hope you will visit us again next time. We look forward to seeing you again. We look forward to seeing you again. Front Desk NAKATA
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We have stayed at 20+ APA hotels because we know exactly what to expect. Every APA hotel has been clean, similarly furnished, close to train stations and affordable. While the rooms are very small, they are good value. This location near the Osaka Umeda train station was very convenient for the day trips that we took. We had a delicious meal at the restaurant on the top floor, that is next to the pool.
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 大阪 梅田駅タワー, オーナー at Apa Hotel & Resort Osaka Umeda-Eki Tower
Responded 26 Sept 2024
Thank you very much for choosing APA Hotel & Resort Osaka Umeda Station Tower. Thank you very much for taking your valuable time to write a review of our hotel. We are pleased to hear that you enjoyed your stay at APA Hotel & Resort Osaka Umeda Station Tower. We hope you will take advantage of these services the next time you visit the hotel. We will continue to improve our services based on your feedback. We look forward to serving you again. Front Yoshida
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Excellent location: The hotel is situated in a prime location, within walking distance of Umeda Station and major attractions. Convenient access to transportation: It is easily accessible by public transportation, making it easy to explore Osaka. Modern amenities: The hotel features modern amenities, including comfortable rooms, a spa, and a fitness center. Affordable rates: The hotel offers affordable rates compared to other hotels in Osaka. Small rooms: The rooms, especially the standard ones, are relatively small, which can be a limitation for some travelers.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:The rooms, especially the standard ones, are relatively small, which can be a limitation for some...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 大阪 梅田駅タワー, オーナー at Apa Hotel & Resort Osaka Umeda-Eki Tower
Responded 29 Sept 2024
Thank you for choosing APA Hotel & Resort Osaka Umeda Eki Tower. Thank you very much for taking your precious time to give us your comments. All of us at APA Hotel & Resort are very pleased to hear that you were greatly satisfied with our services during your stay. Our hotel also offers massage services and head spas. We hope you will take advantage of these services the next time you visit the hotel. We will take your comments into consideration to improve our services in the future. We will continue to improve our services based on your feedback. We look forward to serving you again. Front Desk Yoshida
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Arrived at the hotel at 1.30. Check in at 3.00 so had to put luggage into the left luggage area. This was done by scanning a QR code after signing into the hotel wi fi, assisted by one of several foyer staff. Checked the luggage in with my QR code at the desk manned by at least five people. Then went to get some lunch.On my return there were at least 30 or so guests waiting to check in. Check in was automated rather like an airport. There were about ten of these machines overseen by another five or so staff on top of the foyer and left luggage people. 3pm the bun fight began with at least every other guest needing assistance with the machines (so much for automation in trying to cut down on staff, remember the foyer and left luggage staff). It took me 15 minutes to do this, with considerable assistance. Then got my luggage and was shown to the lifts (31 floors) by another member of staff wandering around. So there were 15 members of staff on top of the automated machines. I realise automated service is designed to help reduce staff and streamline things but when you have all these staff assisting you could have cut down on that amount by simply having a conventional check in with left luggage with just 50% of the staff they had on duty. Confused is too simple an adjective for this situation I faced. “ It gets better”. Got to the room, the size of a shoe box, only to discover an air vent in the ceiling blowing cold air into the room. Unlike the air con, this could not be switched off.With the aid of two Japanese English speaking friends the situation was explained to the hotel. On being told they could not switch it off, they then proceeded to block it off with gaffer tape. The staff were most attentive (in such a large number) and assisted where possible. To be frank I found the experience confusing and extremely disappointing and not worth the price paid when you consider the size of the room. I will not be using this chain again.
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Date of stay: February 2023
Rooms
Cleanliness
Service
Room Tip:Go somewhere.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 志村 拓哉, オーナー at Apa Hotel & Resort Osaka Umeda-Eki Tower
Responded 23 Jan 2024
Thank you very much for choosing APA Hotel & Resort . We are very sorry for your disappointment, despite the fact that you chose our hotel among many others. We will share the issues you have pointed out with our staff and work hard to improve. Thank you for taking the time to write your review. We look forward to welcoming you again. Reception NAKATA
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Horrible check-in experience - self service like with a low cost airline. Young trainees are assigned to assist but the whole process was degrading.
I had booked a “no view” room in the imagination that the room would be located on one of the lower floors. I learned that this actually meant “no window” room located in the middle of the building on the 18th floor! I have in my 30+ years of traveling the globe never experienced anything like this.
There are many amenities in the hotel (one of the reasons why I booked it) but there is a surcharge for everything: the hotel boasts a roof top pool - but the hotel charges its guests 20USD per hour per person to use it, same goes for the gym etc.
Why this hotel has good ratings on booking.com is beyond my comprehension. By far the worst experience in Japan!
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Date of stay: July 2024Trip type: Travelled with family
Room Tip:This hotel is simply a scam… avoid staying here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 志村 拓哉, オーナー at Apa Hotel & Resort Osaka Umeda-Eki Tower
Responded 24 July 2024
Thank you for your stay at Apa Hotel & Resorts Osaka Umeda Eki Tower. We apologize for any inconvenience at this hotel. We will try not to make such misunderstandings with customers by having a announcement and comunication. Thank you for your comment. We hope to see you again.
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The hotel is nice with its own convenience store and a good bathhouse, however the constant waiting for an elevator was a bit disappointing. One night we asked a staff member to call us a taxi but he just pointed to the street ☹️. The train station is about a 12 min walk away & there are lots of food options nearby at night.
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 大阪 梅田駅タワー, オーナー at Apa Hotel & Resort Osaka Umeda-Eki Tower
Responded 6 Oct 2024
Thank you for staying at APA Hotel & Resort Osaka Umeda Station Tower. Thank you very much for taking the time to provide us with your feedback. All of our staff are very pleased to hear that you were satisfied with the service provided by our hotel during your stay. We apologize for any inconvenience caused by the elevators at our hotel. We expect the elevators to be particularly congested at check-out time of 10am, and check-in times of 3pm, 6pm, and 10pm. Your feedback will be used as a reference for future hotel operations. We will continue to use your feedback to improve our services. We look forward to seeing you again. Front Desk: Sato
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There are more places to choose from in the Osaka area.
PRICE RANGE
AU$88 - AU$161 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiOsaka PrefectureOsaka
NUMBER OF ROOMS
1,704
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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