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4.5
#5 of 454 hotels in Osaka
Location
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Designed with breathtaking modern architecture, Centara Grand Hotel Osaka is a 33-storey visual masterpiece towering over the heart of Namba, the city's spirited entertainment and shopping district. Ideal for business travellers, families, couples and solo explorers, our debut hotel in Japan offers something exceptional for everyone.
Discover an eclectic selection of world-class bars and restaurants ranging from casual vibrance to remarkably decadent, and indulge in everything from specialty seafood, local Japanese flavours and traditional homestyle Thai dishes to prime cut steaks and delectable smokehouse offerings. Enjoy an evening tipple as you watch the city come to life from our spectacular rooftop vista as you dance the night away to the sounds of our resident DJ.
With modern MICE facilities, grand ballrooms, co-working spaces, and our award-winning SPA Cenvaree, Centara Grand Osaka is the place to be for any occasion.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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The Centara Grand Hotel Osaka comes highly recommended for its array of amenities that cater to comfort and family needs, with guests regularly applauding the plush bedding and striking views. Its rooms are celebrated for their spaciousness and contemporary flair, though a few guests have mentioned quirky layouts and storage limitations. Staff professionalism and the warm atmosphere are often praised, contributing to the hotel's reputation for excellent service.
While some guests discuss the cost, many agree that the hotel offers good value, especially with direct booking benefits. The prime location is a hit among travelers for its easy access to Osaka's attractions and transport.
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Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Professional
Amenities
Comprehensive
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From the minute we arrived, the staff was incredibly helpful, kind and professional. Peter checked us in and was extremely nice and explained all of the hotel ammenities for us, including providing us with a couple of drink tickets we could use at any one of the restaurants in the hotel.
The hotel itself is beautiful. It’s brand new, smells excellent and has some incredible design features. The rooms are very spacious, modern and the linens are top notch.
Large TV, excellent free wifi, very comfortable and large shower with a tub. We had an amazing view from our room of downtown Osaka.
The location is close enough to the Namba line that it doesn’t feel out of the way in the least. We had read that the hotel was a little far away from the action of Osaka, but we found the hotel to be perfectly situation. A very safe 10 minute stroll down one street and you are in the mix of Osaka nightlife.
We couldn’t be more pleased with our 4 night stay here as part of our one year anniversary trip to Japan.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Saranpornbu Bunfuengfu, Guest Services / Front Office at Centara Grand Hotel Osaka
Responded 18 Mar 2024
Thank you for staying with Centara Grand Hotel Osaka. We're delighted to hear that you had such a wonderful experience during your recent stay with us. It's heartwarming to know that our team, especially Peter, provided you with exceptional service from the moment you arrived. We hope that your time in Osaka was filled with unforgettable memories and experiences. It's our aim to ensure that every guest feels comfortable and well taken care of throughout their stay, and we're elated that we could contribute positively to your one-year anniversary trip to Japan. Should your travels bring you back to Osaka in the future, we would be honored to welcome you back to Centara Grand Hotel Osaka for another memorable stay. Regards, The Entire Centara Grand Hotel Osaka Team
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I really happy with my trip! And can say that a big reason of my happiness is choosing the right hotel! As i familier with Centara, i booked a newly opening hotel of Centara in Osaka without checking any review. And the facilities, ambiance, staff, room and location are all perfect! Special thanks for Mr. Sukwon at front desk to arrange a smooth checkin with best gratitude of compromising 🥹🤍 also mr. Toyoda for my fastest check out. And the key person at concierge Matsu-san who help me a lot by booking nice restaurant and recommend local cafe ☕️ ⭐️ room&cleanliness is 10/10 as high standard as i knew centara, also big space for my roomtype ⭐️ location is close to everything 1 km away from dotonbori, kuromon market and many more
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Date of stay: August 2023
Value
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Service
Trip type: Travelled solo
Room Tip:Rooftop bar is cherry on the top
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike Taylor, Other at Centara Grand Hotel Osaka
Responded 27 Aug 2023
Thank you for your heartwarming feedback! We're absolutely thrilled to learn that your trip was made even more joyful by choosing our hotel. Your trust in Centara and your decision to book our newly opened hotel without checking reviews means a lot to us, and we're overjoyed that we met and exceeded your expectations in terms of facilities, ambiance, staff service, room quality, and location. We appreciate your kind words and your decision to share your positive experience. We can't wait to welcome you back to create more joyful memories on your next visit. Until then, safe travels and take care!
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A brand which I trust and have used in different cities. My requests have always been taken care of, thanks to the staff for never letting me down and fulfilling my asks and needs. This Osaka branch of the hotel Brand has replicated the customer service and standards I had come accustomed to whilst traveling in Thailand.
The rooms as expected are top quality and hotel overall good condition. The air ventilation was silent and provided consistent temp ( I normally find hotel HVAC systems too be too noisy!)
One slight improvement to the rooms would be the electrical outlets, if the wall sockets could accommodate the international variants that would be a useful feature. I had UK 3 pin and EURO 2 pin shaving / toothbrush devices would I was unable to charge.
Overall a great stay, all the staff had been attentive and professional from the moment we arrived and checked out.
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: April 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Saranpornbu Bunfuengfu, Guest Services / Front Office at Centara Grand Hotel Osaka
Responded 4 May 2024
Thank you for staying with Centara Grand Hotel Osaka. We're delighted to hear that you found our hotel to be a comfortable and enjoyable place to stay during your time in Osaka. Our team strives to provide exceptional service and create memorable experiences for all our guests, and we're thrilled that you had a positive stay with us. We hope that your time exploring Osaka was filled with wonderful memories. Should your travels bring you back to Osaka in the future, we would be honored to welcome you back for another fantastic stay. Regards, The Entire Centara Grand Hotel Osaka Team
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Our time in Osaka was unforgettable and excellent, and this was in no small part due to our stay at the Centara Grand Hotel Osaka. The property is beautiful, and had any amenity you could want on your trip. Our room had floor to ceiling windows, giving us an amazing view of the city and the mountains in the distance. The bed was very comfortable, the shower and facilities high-end, which made for the perfect place to relax at the end of a long day of sightseeing. The hotel has many restaurants and bars to visit as well. We went to Smoke & Spin and WhiskeyNova, and highly recommend them both. The happy hour pricing at Smoke & Spin is incredible and the drinks are well made and delicious. WhiskeyNova was one of the best dinners we had while in Osaka, and the special menu and pricing for guests of the hotel is unbeatable. I would recommend this hotel to anyone staying in Osaka in the future.
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: April 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Saranpornbu Bunfuengfu, Guest Services / Front Office at Centara Grand Hotel Osaka
Responded 26 Apr 2024
Thank you for staying with Centara Grand Hotel Osaka. We're delighted to hear that your time in Osaka was unforgettable and excellent, and that our hotel played a significant role in enhancing your experience. It's wonderful to know that you enjoyed our beautiful property and its amenities, including the stunning views from your room's floor-to-ceiling windows. We strive to provide our guests with exceptional comfort and convenience, and we're thrilled that you found our beds, showers, and facilities to be of high quality. Your positive feedback about our restaurants and bars, particularly Smoke & Spin and WhiskeyNova, is greatly appreciated. We're glad you had a fantastic dining experience and took advantage of our special offerings. Thank you for recommending Centara Grand Hotel Osaka, and we hope to have the pleasure of welcoming you back in the future. Regards, The Entire Centara Grand Hotel Osaka Team
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I requested breakfast, had a quick meal, and walked around, so I didn't have to walk around with my child looking for a restaurant on a cold morning. The coffee tasted better straight from the machine than the coffee that was poured for you. I ate Thai food, Japanese food, meal bread, five or six different types of bread, and even fruit. When traveling, it's not easy to eat fruit or breakfast. All front desk staff can speak English. As I was leaving, I saw other people responding to me, and there was also a staff member who could speak Korean. I'm not an English speaker, so my English is broken. They said it accordingly and I was able to understand it all. It may vary depending on the room, but I also got a cup of the capsule coffee I used to drink at home and even a decaffeinated capsule... I think they paid a lot of attention to detail. The sign next to the bed said to change towels and leave them on the floor or in the bathtub, so I kept them and even washed the towels and pajamas regularly. On the last day, the breakfast restaurant staff spoke at length in Korean and I was touched. I felt warmth and kindness in their words. Thank you. If you're looking for a flaw, like other people's reviews, there is a train noise. I was on the 16th floor, and it made a bit of noise. I'm a sensitive person, so I thought it would be annoying, but I was probably tired during the trip and slept so well that it didn't bother me at all. It was for 4 nights, so I made a reservation with the intention of moving it midway if it wasn't possible, but I sent it without any worries at all. The nearby Dotonbori is a short walk to the subway station, and it was easy to get there by train from Kansai Airport by taking the Rapi:t Limited Express. I didn't get to see Namba Parks right next door, but it would be great to see it since it's right next door. I felt like my trip was successful because I chose the right hotel. Perhaps because it was a recently built hotel, it was clean and nice. I was even thankful for the child's toothbrush and children's pajamas and slippers.
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: January 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my first time staying at a Centara Grand Hotel. I came here for business on a work trip to Osaka. It is conveniently located right across the street of the Nankai Namba Station which serves the Koya Line & Sembokukosoku Line.
What I liked about the hotel is the location. As everybody else says, Location, Location, Location. Easily accessible to and from both Osaka’s domestic & international Airports via JR Trains.
I wish there was complimentary breakfast, but it's okay because nearby Namba Station is a wide variety of places to eat, bakeries, coffee shops, and more, too many to choose from. That makes it so convenient to grab groceries, dine out, or take away for your hotel room.
Lighting is awesome, bathroom counter was somewhat spacious, but the space of the room itself which was fairly large. There was also a desk for work space and a small chair and table to sit and relax. Front Desk staff was friendly, while my room was clean and tidy. Typically, hotel rooms in Asia have toiletries available in your hotel room without having to pack much. The fitness center I didn't use on this trip, but will check out on future visits in the event the weather is not ideal to go out or if plans aren't made. Shower and bathtub was in a seperate room which is very unique to hotel rooms. Also the toilet room was private as well. Plenty of closet space too. Television was a smart TV where you could stream Netflix, Hulu, or Disney Plus.
All I can say is that Centara Grand is a grand hotel!
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Date of stay: June 2024
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Saranporn Bunfuengfu, Guest Services / Front Office at Centara Grand Hotel Osaka
Responded 20 July 2024
We sincerely appreciate your wonderful review and are delighted to hear that you enjoyed your stay with us at Centara Grand Hotel Osaka. Your detailed feedback, especially regarding the location and room amenities, is greatly appreciated. We are glad to know that our proximity to Nankai Namba Station and the accessibility to both Osaka’s domestic and international airports made your business trip convenient and enjoyable. We hope you were able to create wonderful memories during your stay in Osaka. Your suggestions about the complimentary breakfast have been noted, and we are pleased to hear that you found plenty of dining options nearby. We strive to ensure our guests have a comfortable and memorable experience, and your comments about our friendly front desk staff, clean rooms, and spacious facilities are truly valued. Thank you once again for choosing Centara Grand Hotel Osaka. We look forward to welcoming you back on your future visits, where we hope to provide an even more exceptional experience. Regards, The Entire Centara Grand Hotel Osaka Team
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Our family of 3 enjoyed our stay at Centara Grand Hotel immensely and can't recommend this hotel enough to friends and family. We enjoyed the early luggage drop off and after check out luggage storage amenities that comes as a courtesy for hotel guests. Our room on the 30th floor offered a great view of Osaka and was a great respite from the busy city below. The bed was a true King and not two twins pushed together that are found so often in Japan hotels. With the black out curtains that kept out the light even at 10am, it was the best sleep we had during our Japan trip, hands down! The location is convenient; close to tons of shopping, food, and train stations. Highly recommend!
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: December 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Saranpornbu Bunfuengfu, Guest Services / Front Office at Centara Grand Hotel Osaka
Responded 11 Dec 2023
Thank you for staying with Centara Grand Hotel Osaka. We're thrilled to hear that your family of three enjoyed your time with us and that you would recommend our hotel to friends and family. Creating memorable experiences for our guests is our utmost priority, and we're delighted to know that your stay with us contributed positively to your time in Osaka. Your high recommendation and positive feedback motivate our team to continue delivering exceptional hospitality. We appreciate your detailed comments about the room, amenities, and location, and we hope to have the pleasure of hosting your family again in the future. Regards, The Entire Centara Grand Hotel Osaka Team.
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The guest rooms were well-cleaned and comfortable with a nice scent from the entrance that heals quickly when you come back from the outside. It was a trip with a 4-year-old child, but the whole family was entertained without any trouble. Staff, they were very courteous. I'd like to use it again.
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Review collected in partnership with Centara Hotels & Resorts
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Date of stay: August 2024
Value
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Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is really great. When traveling with two elementary school children, they can have their own small bed, small wardrobe, small slippers, and small pajamas (prepared according to height). The adults can sleep in a big bed by themselves, and there is a bed in between. There are sliding doors that can be turned into separate spaces. The room faces the Nanbo Line Railway. The L-shaped floor-to-ceiling windows allow you to watch the trains passing by. You can also see the child's crib. The shower, bathtub, toilet, and washbasin are all separated, making it convenient for multiple people to use them at the same time. We are very satisfied with this stay. stay. The main points of the hotel are great. You can go directly from Nankai Namba Station to the shopping street and department store to the lobby on the second floor of the hotel. There is a dedicated parking and pick-up waiting space on the first floor. There are many restaurants nearby. There is a LAWSON supermarket diagonally opposite and the Parks department store next to it. There is Harbs fruit layer cake that I love, and I ate it for two days in a row. Canele TRI-CO has many delicious flavors. Living here makes us satisfied in every aspect. There is also itori izakaya, which is open until midnight, which is a great date party. Great place. Before check-in, I sent a piece of luggage to the hotel, which was also very considerate and sent directly to the room. What was even more considerate was that check-out was postponed until 2 pm. I really recommend everyone to stay here.
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Centara Grand Hotel for 6 nights and from the moment we arrived to the day we left we could not rate this hotel highly enough. Miss Mo was beautiful and most helpful with any requests. Gerard Eady went above and beyond to make us feel welcome and ensured we had a memorable experience. Gerard organised a ride in their Tuk Tuk to the seafood market. The hotel is absolutely amazing, from when you arrive the beautiful aroma, the decor throughout, the rooms are spacious and bright. The beds are extra comfortable, the blockout blinds are truly blockout, when it was 7am it felt like midnight. The towels are plush, you even have pyjamas to wear, everything is thought of. Don't forget to visit the rooftop bar for a spectacular view, delicious food snd it has a great choice of beverages. Thank you again for a truly amazing experience. We will be back!!
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike Taylor, Other at Centara Grand Hotel Osaka
Responded 10 Sept 2023
We are absolutely thrilled to read your wonderful review of your recent stay at Centara Grand Hotel Osaka! It's heartwarming to know that you had such a memorable experience with us. Miss Mo and Gerard are truly exceptional team members, and we are delighted to hear that they made your stay special by being attentive and accommodating to your needs. Your kind words about the hotel's ambiance, amenities, and the rooftop bar are greatly appreciated. We take pride in providing a comfortable and enjoyable environment for our guests. Thank you for choosing us as your accommodation in Osaka, and we can't wait to welcome you back for another fantastic stay. Your loyalty means the world to us, and we look forward to creating more wonderful memories together in the future. Warm regards, The Centara Grand Hotel Osaka Team
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Hi, thank you for your question. Our Tuktuk runs from the hotel to the nearest Namba station between 9am and 6pm, and it is a first-come-first-serve basis, and we don't take reservations. Please approach our bell desk on the ground floor to take a ride!
Dear Tessaje, thank you for your inquiry, and sorry for not responding sooner. The size of Family room is 40 square meters. Please check our website for room details.
There are more places to choose from in the Osaka area.
PRICE RANGE
AU$346 - AU$553 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiOsaka PrefectureOsaka
NUMBER OF ROOMS
515
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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