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We’re in central Kyoto, with shops and restaurants on our doorstep. Shijo subway stop is a short walk away and we’re a half-mile from Hankyu Karasuma train station. Kyoto Tower, Kiyomizu-dera Temple, Sanjusangendo Temple, and many historic sites are within 10 minutes. WiFi is free and pets are welcome.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Hilton Garden Inn Kyoto Shijo Karasuma boasts a harmonious blend of traditional design and modern amenities that guests find welcoming and stylish. Its central location is a hit for exploring Kyoto, with easy subway access often mentioned. While the hotel's cleanliness and friendly staff receive high marks, opinions on value vary with some deeming it pricey during peak seasons.
The rooms are praised for their comfort and design despite some guests noting their small size and limited window access. The variety of breakfast options and room amenities, however, have room for improvement.
Location
Central
Atmosphere
Stylish
Rooms
Well-designed
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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A great last minute find after our Airbnb fell short of the mark. Almost brand new and in great condition, the hotel was spotless. Rooms are great, as is the bar, gym and laundry. Well ‘looked after’ as a diamond member with upgrade etc. offered upon check-in. Great location. My only criticism that is sadly common to many hotels around the world, it’s overheated. No option to open room window and thermostat only goes down to 20c (should be 17) means I slept poorly.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotels Hilton, オーナー at Hilton Garden Inn Kyoto Shijo Karasuma
Responded 10 Jan 2024
Dear nb190, Thank you very much for staying at Hilton Garden Inn Kyoto Shijo Karasuma and for spending your time sharing your experience with other travelers. We sincerely apologize for your inconvenience during your stay. However, we appreciate your kind comments, and these warm words will certainly encourage all the team members to provide enhanced hospitality. We certainly look forward to welcoming you back to stay with us when you next visit Kyoto.
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My husband and I stayed here for 5 nights and it was such a memorable experience. From the minute we checked in to the time we left, the staff was helpful, friendly and accommodating. The breakfast buffet was enormous and continually stocked with food for both Eastern and Western preferences. There were waffles, croissants, cereal, fruit, juice, yogurt, eggs, bacon, sausage, and a wonderful coffee machine for lattes and espressos. The rooms were large by Japanese standards (we had a King) with a refrigerator and coffee machine, separate water closet with bidet (of course) and a cool hidden corner pocket wall you could close for shower privacy. The beds were very comfortable and the rooms were very quiet. You have to scan your room key in the elevator, and you only get access to your floor which is a neat security feature. There are 4 combination washer/dryers in the basement and you can access availability and status from the TV in your room. There is a security code you set that is needed to open the dryer so no one but you can take your clothes out! There is also an iron and ironing board in each room (many other hotels in Japan just have steamers). They have a bar and food service in the evening. The location was perfect for exploring, in between two close subway stops or right near the bus stop. Easy walk to Kyoto Station or Shijo Dori shopping, Nishiki market and the Gion district. As a Hilton Gold member, I was so happy this hotel opened late last year as the first Hilton in Kyoto, everything felt fresh and new. I recommend this hotel highly!
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:When there are tour groups, the breakfast area can get crowded early, so try to get there when...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotels Hilton, オーナー at Hilton Garden Inn Kyoto Shijo Karasuma
Responded 26 June 2023
Dear Kathye T, Thank you very much for staying with us at the Hilton Garden Inn Kyoto Shijo Karasuma, and thank you very much for taking your valuable time to place comments for us. A great breakfast is a great start to the day and we strive to provide the best breakfast for our guests. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward to the pleasure of welcoming you back to Hilton Garden Inn Kyoto Shijo Karasuma, hopefully soon in the near future.
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This is a small Hilton near to shops and cafes and a medium walk from the nearest station but on a bus route. I stayed there for 4 days end of May 2023. The staff were very friendly, the room was comfortable and clean and the toilets were amazing. Even the toilet lid opened and closed automatically when I entered or left the toilet which was separate from the bathroom. It had the usual range of water jets to wash private areas! There was no restaurant for dinner but an excellent breakfast restaurant. At breakfast there was a waffle counter at which a chef would make you waffles but with determination you can get them to cook you an omelette instead every morning. The hotel had a small shop at which you could buy a salad bowl and some Japanese dishes which can be heated up in the microwave if you need to dine while working in your room. The room had a kettle, coffee and tea bags. The only tea bags I was provided in the room were green tea and camomile so I just stocked up at breakfast which had earl grey and yorkshire tea. The staff were very helpful and although on day 1 they tried to tell me I couldn't get a taxi and public transport was much better, because I have mobility issues I managed to get the name of a taxi driver from them who was 100% reliable in transporting myself and colleagues daily back and forth to the conference centre.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip:If you prefer Omelette at breakfast ask at the waffle counter. It's useful to take a few...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotels Hilton, オーナー at Hilton Garden Inn Kyoto Shijo Karasuma
Responded 26 June 2023
Dear Margaret C, Thank you for choosing us for your very special occasion and taking time to give us your feedback about our hotel on TripAdvisor. We have a great team who all work so hard to ensure everything is just right. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward to the pleasure of welcoming you back to Hilton Garden Inn Kyoto Shijo Karasuma, hopefully soon in the near future.
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We stayed here for five nights in July and found it to be adequate but probably would not stay here again. To be honest, the only reason we chose this hotel was because we inadvertently scheduled our trip to Kyoto during the Gion Festival and struggled to find a decent hotel that had availability. We felt comfortable choosing HGI due to the brand reputation.
That said, the hotel is not horrible but it’s not great either. The staff were extremely helpful and they are the only reason that I’m rating this a 4 instead of a 3. The reality is that it’s probably more of a 3.5 in total.
The staff was always willing to answer questions, call taxis and mostly help in any way possible. The front desk even made a dinner reservation for us in Tokyo as we were having difficulty doing so. Housekeeping was always friendly and available. They forgot to replenish the toilet paper one day and it was quite easy to find someone to get more. The only time they were not helpful was when we needed some assistance in the laundry area.
The hotel itself is okay but doesn’t seem to be quality construction. The walls are thin and even the furniture was not very sturdy. The room size would have been okay except we needed to have a rollaway bed for a third person. This took up every bit of extra space. With three of us in the room we were constantly tripping on something.
We were happy to see that the hotel had a self-laundry, but it was pretty much impossible to get access to a washer. There were only four machines and it seemed like no matter what time of day we attempted to do laundry they were always full, even at 4am. It did not help matters that when a machine was finished people would not come back for over an hour to retrieve their laundry. When we asked the front desk if anything could be done, the response was to “just wait a bit longer”. We ultimately found a nearby laundromat, so we did not have to deal with the frustration of trying to do it ourselves.
The location is decent, near metro stops and a short walk from the train station. But to walk to other sights is a bit far if the weather is not good. We were there in July so it was either really hot or raining. There is a small pub nearby if you want a drink and several smaller restaurants on the street.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotels Hilton, オーナー at Hilton Garden Inn Kyoto Shijo Karasuma
Responded 21 Sept 2023
Dear KentuckyGirlAtHeart, Thank you very much for staying with us at the Hilton Garden Inn Kyoto Shijo Karasuma, and thank you very much for taking your valuable time to provide your feedback on TripAdvisor. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. Regarding the washing machine, we are sorry to hear that our service and facilities did not meet your expectation. Rest assured your comments will be definitely shared with in our management team for further improvement to maximize our guest experiences. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. We hope you will give us the opportunity to impress you on a return visit. Looking forward to welcoming you back to Hilton Garden Inn Kyoto Shijo Karasuma.
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This hotel is just a year old but looks as if it was opened yesterday. The whole place is immaculate. Hotel is in a good location about 15/20 mins walk from Kyoto station and very easy to find. I was checked in by Kayoko who was fantastic and is a real credit to the hotel. My room was a good size and the addition of the water bottle with separate filter to keep down waste is a great idea. Bar staff all very pleasant and eager to do their utmost for guests. I can’t recommend this hotel highly enough!
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotels Hilton, オーナー at Hilton Garden Inn Kyoto Shijo Karasuma
Responded 20 Nov 2023
Dear Stewart C, Thank you very much for staying with us at the Hilton Garden Inn Kyoto Shijo Karasuma, and thank you very much for taking your valuable time to place comments for us. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. The entire team and I looking forward to welcoming you back at your hotel in Kyoto and meanwhile if we can be helpful with anything from here don’t hesitate to contact us.
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Hilton Garden Inn Kyoto While there are countless places to stay in Kyoto; this is my favorite because the location, laundry facility (use early in the morning), extremely clean, great breakfast and excellent staff and their ability to communicate in English was very helpful. Every person at the hotel I dealt with was friendly, helpful, and accommodating. The HGI is less than a mile walks from the train station, easily accessible by taxi, subway system and separately the local train station. At one-point during the stay, Akari, called another hotel in Tokyo to patiently assist me with a conflict on a future reservation. There’s a simple lounge in the lobby for evening drinks (they also serve food). Kyoto is a favorite city of mine and when I return, I’ll stay here. Request room with a street view, on a higher floor.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotels Hilton, オーナー at Hilton Garden Inn Kyoto Shijo Karasuma
Responded 20 Nov 2023
Dear Paul M, Thank you very much for staying with us at the Hilton Garden Inn Kyoto Shijo Karasuma, and thank you very much for taking your valuable time to place comments for us. It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words. The entire team and I look forward to welcoming you back at your hotel in Kyoto and meanwhile if we can be helpful with anything from here don’t hesitate to contact us.
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I just returned from a 6 nights stay at the hotel and it was great! I've stayed in Kyoto a few times now, including 5 nights at another Hilton property on this trip, and chose this hotel as I wanted to stay in a different location this time. I'm certainly glad I chose the HGI! The hotel is new and modern and is conveniently located near a subway (Gojo) station and is easy walking distance to dining and shopping. I was in a Super King room - twin beds together - and those beds were comfortable! I slept well every night! The layout of the room was good with plenty of space for luggage and various spaces to unpack and put your personal belongings. There's a bench seat next to the window to relax on and a small table and chair as well. The hotel provides nice soaps, shampoo, conditioner and lotion with other toiletries available at the front desk. The gym on B1 was great! I used it a few mornings and was pleased with the equipment. I didn't eat at the hotel but the dining area was busy every morning. I didn't have a lot of interaction with the staff but when I did, they were helpful and pleasant. This was a great hotel and as a frequent visitor to Kyoto, I will stay here again!
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Japan, オーナー at Hilton Garden Inn Kyoto Shijo Karasuma
Responded 28 July 2024
Dear FormosaKT, Thank you very much for staying with us at the Hilton Garden Inn Kyoto Shijo Karasuma, and thank you very much for taking your valuable time to give us your thoughts. We enjoyed reading all of the positive comments you provided and we are so delighted to hear that you enjoyed your stay with us. It was a great pleasure to have you with us for the very first time and we would be very much looking forward to welcoming you 'home' to your Hilton Garden Inn Kyoto Shijo Karasuma in the not too distant future.
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After staying at five hotels in this area over the past 10 years, the Hilton Garden Inn Kyoto is the best by far. Our twin room was compact but designed for a maximum use of the space and the beds were very comfortable. We had breakfast every morning in their first floor dining area. A good buffet offering of both Japanese and western food. We pack light so a DIY laundry facility is a must. They have four large machines located next to their gym on B1. The machines add detergent and then both wash and dry. You can lock the machine with your own 4 digit combination and then monitor the status of your laundry on the TV in your room. It’s one of the only hotels in Kyoto that has CNN and BBC news in English on their TV feed.
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Date of stay: October 2024Trip type: Travelled as a couple
Room Tip:Book early and opt for breakfast included.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Japan, オーナー at Hilton Garden Inn Kyoto Shijo Karasuma
Responded 13 Nov 2024
Dear Konakatonk, Many thanks for staying with us at Hilton Garden Inn Kyoto Shijo Karasuma and for sharing your experience on TripAdvisor. It is our greatest pleasure to know that you have enjoyed your stay, and we truly appreciate your kindest comments. We here at the Hilton Garden Inn Kyoto Shijo Karasuma looks forward to welcoming you again in the near future.
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This was an excellent hotel. The rooms are clean and comfortable. The design is sleek and beautiful. Each room also has a Brita water filter, which I thought was a very nice touch. The staff could not have been more friendly. The buffet breakfast is very nice. On the basement floor there is a fully equipped gym as well as a coin laundry. I highly recommend this hotel and would be happy to stay there again!
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Definitely consider staying at this hotel if you go to Kyoto!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Japan, オーナー at Hilton Garden Inn Kyoto Shijo Karasuma
Responded 27 May 2024
Dear Firefly78, Thank you very much for staying with us at the Hilton Garden Inn Kyoto Shijo Karasuma, and thank you very much for taking your valuable time to place comments for us. We appreciate your kind comments and these warm words will certainly encourage all the team members to provide enhanced hospitality. A great breakfast is a great start to the day and we strive to provide the best breakfast for our guests. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward to the pleasure of welcoming you back to Hilton Garden Inn Kyoto Shijo Karasuma, hopefully soon in the near future.
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Our stay at the Hilton Garden Inn Kyoto was one of the most pleasant hotel experiences we've had. Although the hotel is relatively new, everything felt brand new—from the impeccably clean public areas to our room. The warm colors and wood tones throughout the property create a welcoming and relaxing atmosphere.
Our room, while small, was perfectly designed for our needs during our time in Kyoto. The bed was incredibly comfortable, and the air conditioning kept the room refreshingly cool, ensuring a great night's sleep. The bathroom layout was particularly nice, with a separate toilet room allowing simultaneous use of the sink and shower areas.
The breakfast buffet was a standout feature. It was always well-stocked with a variety of options, and despite some large tour groups, there was never an issue finding a place to sit.
The staff and service at this hotel is top notch. Every interaction was marked by kindness and professionalism, from the warm greetings whenever we returned to the hotel to the smooth and friendly check-in process at the front desk.
Finally, the hotel's central location made it an ideal base for exploring Kyoto. It’s close to the subway and just one stop from Kyoto Station, with plenty of shopping and dining options within walking distance. We highly recommend the Hilton Garden Inn Kyoto to anyone visiting the city.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Japan, オーナー at Hilton Garden Inn Kyoto Shijo Karasuma
Responded 10 Dec 2024
Dear Drew B, Thank you for taking the time to share your wonderful experience at the Hilton Garden Inn Kyoto. We are thrilled to hear that you found our hotel to be clean, comfortable, and conveniently located for your exploration of the city. It brings us great joy to know that the warm and welcoming atmosphere, as well as the exceptional service provided by our team, contributed to making your stay a memorable one. We are particularly proud of our breakfast buffet and are glad that it met your expectations, even during peak periods. Your feedback on the thoughtful room design and the overall positive impression of the hotel is truly appreciated. We strive to create an environment that allows our guests to relax and recharge, and it is wonderful to hear that we succeeded in your case. Thank you again for your kind recommendation. We look forward to the opportunity to welcome you back to the Hilton Garden Inn Kyoto in the future.
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There are more places to choose from in the Kyoto area.
PRICE RANGE
AU$159 - AU$272 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiKyoto PrefectureKyoto
NUMBER OF ROOMS
247
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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