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Cross Hotel Kyoto

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71-1 Daikokucho, Kawaramachidori Sanjo Sagaru, Nakagyo-Ku, Kyoto 604-8031 Kyoto Prefecture
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (413)
Room & Suite (78)
Dining (51)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 03/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cross Hotel Kyoto
Updated 03/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 598 hotels in Kyoto
Location
Cleanliness
Service
Value
Travellers' Choice
Cross Hotel Kyoto is adjacent to Kawaramachi and Kiyamachi streets in the heart of shopping and Gourmet district, yet you will find a variety of must-see heritage sites within walking distance. Nearest train stations of Keihan Line, Subway Tozai Line and Hankyu Line are no more than ten-minute walk away from the hotel. Cross Hotel Kyoto is your great travel hub to explore the beauty of this ancient capital of Japan – Kyoto.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Wifi
Restaurant
Breakfast available
Complimentary instant cofffee
Complimentary tea
Vending machine
Concierge
Currency exchange
Non-smoking hotel
Umbrella
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Safe
Refrigerator
Cable / satellite TV
Bidet
Telephone
Wardrobe / wardrobe
Bottled water
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Family
Languages Spoken
English, French, Chinese, Japanese and 2 more
480Reviews19Q+A24Room tips
Traveller rating
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  • 12
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Time of year
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Popular mentions
Keifuji9 wrote a review July 2021
1 contribution
We stayed for 1 night at the 9th floor. The room is spacious and luxurious. And the view was amazing you can see the famous kamogawa river and also you can see the mountains. The staff is so accomodating. Well located hotel. Cons: • The hotel is located in a city center so if you are traveling by car you need to plan ahead and look for a coin parking. The price ranges for overnight parking is ¥1,900~¥6,000 (near the hotel). We paid ¥3,800 for the parking. 5 minutes walk from the hotel. • You can hear the street noise. (UNDERSTANDABLE BECAUSE OF THE LOCATION) • There’s a dust in the toilet paper holder and Vanity area. • Me and my daughter had a runny nose hours after cheking-in in our hotel room and we thought the room is just too cold. So we set the air cooler from 20°C to 24°C. Still, i can’t stop from sneezing so my husband thought we catch a cold. Then the second day, while im packing our things i noticed that there’s so much dust on the headboard and it hit me. We don’t have a cold, its just my dust allergy is attacking me.
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Date of stay: June 2021Trip type: Travelled with family
Room Tip: • Parking is expensive. • You can hear street noise. • Dusty room.
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Response from Cross Hotel Kyoto, Other at Cross Hotel Kyoto
Responded 25 July 2021
Dear Keifuji9, Thank you for choosing to stay with Cross Hotel Kyoto. It is such a pleasure to hear your kind compliments on many aspects of your stay including the room, staff and location. However, we are very sorry to learn that you did not find the room to your satisfaction on the cleanliness front, and we would like to apologize for the inconvenience caused. We have shared your comment with our housekeeping manager and instructed the cleaning staff to be more thorough and attentive to ensure that the room cleaning is always done in accordance with the standard we uphold. Our sincere apologies again. We hope to be able to host you again for a more positive experience in the near future. Best regards, Cross Hotel Kyoto
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Jerome P wrote a review Apr 2021
Osaka, Japan2 contributions2 helpful votes
First time with the family during Sakura season, simply a perfect stay, Great location, in the heart of the city, great family room, clean and spacious with great amenities. Great recommendation from Haruna-san, world class concierge. Do not miss the breakfast, everything is done " A la minute" , fresh and delicious. Will surely come back again... and again !!!
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Date of stay: March 2021
Rooms
Cleanliness
Service
1 Helpful vote
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Response from Cross Hotel Kyoto, Other at Cross Hotel Kyoto
Responded 20 Apr 2021
jeromep418, Thank you very much for choosing Cross Hotel Kyoto and for leaving us such a lovely review. It is a real pleasure to read that everything went well for you and that you had a perfect stay with us. We are particularly delighted to hear that you were impressed with Haruna, our Chief Concierge. She is genuinely passionate about looking after our guests and ensuring that they experience only the best service and enjoy their stay. We will pass on your words of praise to her, who will surely be happy to hear that she contributed so significantly to your experience in Kyoto. Thank you again for your 5-star feedback. We enjoyed having you as our guest. We do look forward to the opportunity of welcoming you and your family back to our hotel soon. Best regards, Takafumi Kumeno General Manager
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Michelle M wrote a review Mar 2020
Sydney, Australia17 contributions28 helpful votes
A fabulous hotel in a great location, the staff were very helpful. Breakfast was great with lots to choose from. The hotel bar was fantastic,especially the happy hour. The bar staff were amazing. Well worth a visit and will certainly recommend to my friends
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Date of stay: March 2020
Location
Service
Sleep Quality
1 Helpful vote
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Response from Cross Hotel Kyoto, Other at Cross Hotel Kyoto
Responded 17 Mar 2020
Dear michellemG199AV, Thank you for choosing Cross Hotel Kyoto and for your fantastic feedback. We are so delighted to hear that you found our hotel wonderful and that you would recommend us to your friends. We also appreciate your kind compliment on our bar. It is great to see that you enjoyed the happy hour and the service by our bar staff. Thank you again for taking the time to leave us your 5-star review. We are looking forward to welcoming you back to our hotel soon. Warm regards, Cross Hotel Kyoto
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chackeridge wrote a review Mar 2020
Wellington, United Kingdom7 contributions16 helpful votes
We had a really pleasant stay in Kyoto with the Cross Hotel as our base. It is well located and we managed to see and do a lot whilst there. The staff were ever helpful and strove to make our stay enjoyable.
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Date of stay: March 2020
Value
Rooms
Service
2 Helpful votes
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Response from Cross Hotel Kyoto, Other at Cross Hotel Kyoto
Responded 17 Mar 2020
Dear chackeridge, Thank you for choosing to stay with Cross Hotel Kyoto. We are very happy to read that you had a pleasant stay with us. It is particularly pleasing to know that you found our staff helpful and that they contributed to making your stay even more enjoyable. Thank you again for sharing your wonderful feedback with us. We look forward to welcoming you back to us soon. Kind regards, Cross Hotel Kyoto
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James B wrote a review Mar 2020
3 contributions4 helpful votes
Would highly recommend this hotel to anyone staying in Kyoto. The rooms are of superb quality. We particularly enjoyed the fact the toilet and shower room are separate. The shower room is completely isolated and has a very good, deep bath in it too. Plus they provide you with complimentary bath salts to allow you to truly unwind in the bath after a long day of sightseeing. Go on, book this hotel. You deserve a treat!
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Date of stay: March 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Cross Hotel Kyoto, Other at Cross Hotel Kyoto
Responded 16 Mar 2020
Dear C7908XEjamesb, Thank you for choosing to stay with Cross Hotel Kyoto. We are so excited to know that you enjoyed your stay with us and that you took particular delight in our bathroom. As you mentioned, our rooms come with a separate toilet and a bathroom which is equipped with a Japanese-style soaking tub in a wet area for added convenience. We are delighted that you enjoyed a relaxing bath time to unwind yourself after a long day exploring the city. Thank you again for taking the time to leave us such a wonderful review and for recommending us to future travelers. We are looking forward to welcoming you back to our hotel soon. Kind regards, Cross Hotel Kyoto
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PRICE RANGE
USD 111 - USD 318 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiKyoto PrefectureKyotoCity Center / Pontocho
NUMBER OF ROOMS
301
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Frequently Asked Questions about Cross Hotel Kyoto
Which popular attractions are close to Cross Hotel Kyoto?
Nearby attractions include Musubi Kyoto (0.2 km), Ran Theatre Kyoto (0.4 km), and GEAR Theatre (0.3 km).
What are some of the property amenities at Cross Hotel Kyoto?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Cross Hotel Kyoto?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Cross Hotel Kyoto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Cross Hotel Kyoto?
Conveniently located restaurants include Arash's Kitchen Pontocho, Bar LiquorMuseum Pontocho, and Mezopotamia Kebab House.
Is Cross Hotel Kyoto located near the city centre?
Yes, it is 0.9 km away from the centre of Kyoto.
Are any cleaning services offered at Cross Hotel Kyoto?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Cross Hotel Kyoto?
The staff speaks multiple languages, including English, French, Chinese, Portuguese, Japanese, and Korean.
Are there any historical sites close to Cross Hotel Kyoto?
Many travellers enjoy visiting Fushimi Inari-taisha Shrine (4.6 km), Kiyomizu-dera Temple (2.0 km), and Sanjusangendo Temple (2.2 km).
Is Cross Hotel Kyoto accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.