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Kobe Portopia Hotel

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Traveller (603)
Room & Suite (420)
Dining (121)
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Overview
  • Excellent35%
  • Very good50%
  • Average12%
  • Poor2%
  • Terrible1%
Travellers talk about
“port island”(13 reviews)
“shuttle bus”(15 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,321)
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Traveller rating
46
77
22
6
3
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46
77
22
6
3
Show reviews that mention
All reviewsconvention centerport islandshuttle busfloor restauranthuge hotelattending a conferencesannomiya stationhotel is locatedferry serviceoutdoor pool iswifi is freenice hotelspacious roomtourist hotelstandard amenitiesman made islandbit out of the way
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11 - 15 of 154 reviews
Reviewed 24 August 2017

Stayed at that hotel during a conference in late July early August. The hotel is very nice, with a spacious room (European standards), while I really enjoyed the bathroom and the amazing views. I had a room on the 22nd floor overlooking the port/airport area,...More

1  Thank George V
Response from PortpiaHotel, 支配人 at Kobe Portopia HotelResponded 7 September 2017

Thank you for staying with us at the Kobe Portopia Hotel and taking your time to write a review. We are glad to hear that you enjoyed the room you stayed in, especially the view from the 22nd floor. As you know, the great view...More

Reviewed 4 August 2017

Definitely, the management is trying to improve things I used to read about in earlier reviews. And, anyway, it definitely worths the money I paid. The staff - from reception to cleaners - is eager to do their best. Also, some language issues still can...More

Thank sssss22
Response from PortpiaHotel, 支配人 at Kobe Portopia HotelResponded 22 August 2017

Thank you for staying with us at the Kobe Portopia Hotel and taking your time to write a review. We appreciate your detailed feedback about your stay, espacially about the language issues and the bar staff. Please note that your concerns have been passed to...More

Reviewed 13 July 2017

The Portopia Hotel is very much underwhelming. The facade is nice, but inside, the Service and amenities do not reflect any of this. The Internet Connection is extremely poor in the evening, the beds are hard as rocks and the breakfast is medium quality at...More

1  Thank dhs9909
Response from PortpiaHotel, 支配人 at Kobe Portopia HotelResponded 17 July 2017

Thank you for staying at Kobe Portopia Hotel and taking your time to write a review. We are very sorry to hear that your stay did not meet expectations. We discuss the issues you mentioned, about Internet connection, quality of amenities, beds, breakfast, and educating...More

Reviewed 26 June 2017

I was staying here due to a conference running at the convention centre nearby. The hotel is fine, with the standard amenities you would expect. The one thing to consider is the location, as it is quite far from the main areas of Kobe. You'll...More

1  Thank andycwt
Response from PortpiaHotel, 支配人 at Kobe Portopia HotelResponded 2 July 2017

Thank you for staying with us at the Kobe Portopia Hotel and taking your time to write a review. We are glad to hear that the hotel met your needs and expectaions for your stay during the conference. However, we are sorry about the inconvenience...More

Reviewed 25 June 2017 via mobile

Old hotel at bad location. Worst housekeeping. Dust everywhere. Can't accept the stains on toilet seat and the smell. Unbelievable bad attitude of a senior concierge I met on 23 Jun around 10pm. Badlisted.More

1  Thank Appentcook
Response from PortpiaHotel, 支配人 at Kobe Portopia HotelResponded 30 June 2017

Thank you for staying at Kobe Portopia Hotel and taking your time to write a review. We sincerely apologize for unpleasant experiences you had during your stay with us. We will ensure your feedback will be given to all. We discuss the matter you mentioned,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
USD 70 - USD 350 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Kobe
#4 Family Hotel in Kobe
#5 Spa Hotel in Kobe
#6 Romantic Hotel in Kobe
#7 Luxury Hotel in Kobe
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
USD 70 - USD 350 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Kobe
#4 Family Hotel in Kobe
#5 Spa Hotel in Kobe
#6 Romantic Hotel in Kobe
#7 Luxury Hotel in Kobe
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (603)
Room & Suite (420)
Dining (121)
Pool & Beach (23)
Amenities (40)
Business Centre & Event Rooms (2)
Questions & Answers
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Robert H
17 January 2017|
AnswerShow all 8 answers
Response from Drahomíra T | Reviewed this property |
Hello! I forgot many things, but after arrival we used AirPort shuttle to the port, than ferry to Kobe airport and than small electric train directly to Portopia. Not expensive, as I remember. It was not very complicated... More
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Google Translation
Room Tips
"do go for a room at the Oval Club Executive floor!"
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"aim for the high floors to enjoy the vies"
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"In the main building the floors higher than 20th have a great view, but in the Southern building the rooms..."
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"Ask for non-smoking floor."
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