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ANA Crowne Plaza Kobe

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ANA Crowne Plaza Kobe
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1,004 Reviews from our TripAdvisor Community

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Showing 274: English reviews
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Gurugram (Gurgaon), India
Reviewed 2 days ago NEW

I have stayed at this property 3 times during the last few months (since October 2016) and liked it. Excellent location from commuting point of view as the Shin-Kobe station is just a little walk from the hotel. There is always a line of taxis at the hotel if you need them. The limousine bus service to Osaka Kansai Airport...

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Helpful?
Thank SupreetLodh
Imperia, Italy
Reviewed 1 week ago

Kobe used to be one of the most important port in Japan, due to its location. Gateway to Asia- Hong Kong, Shanghai and Singapore.The root of international commerce, back to 19th Century deeply market Kobe,which has a rich tradition in architecture, cooking and fashion. The most suitable access to Kobe is the Hikari super express,which stops at Shin Kobe Station(don't...

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Thank QuietBrazilian
Neenah, Wisconsin
Reviewed 1 week ago

Great value for March, very affordable. Nice clean room, great service/helpful staff. Most spoke excellent English. Breakfast was very good buffet and never left hungry. The Japanese eat some interesting things for breakfast but you can get muffins and made to order omelets. A little pricey, $24. That said I did eat there 4 out of 6 mornings. I was...

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Thank da45acp
Thomas M, General Manager at ANA Crowne Plaza Kobe, responded to this review

Dear da45acp, Thank you for taking the time to post a review on TripAdvisor following your recent visit to ANA Crowne Plaza Kobe. Thank you for enjoying breakfast with us 4 out of six days, and yes we do offer a wide selection for both international visitors and our Japanese guests. For future visits may I suggest that you consider...

San Diego
Reviewed 2 weeks ago

I returned to Kobe for a meeting, and I had the misfortune of staying at this property again. Its actually regressed since my first visit. While check in was pretty quick, the room I was given (2406) was completely awful. The furnishings remained tired and dated. The bed was very uncomfortable. The worst offense was that I could not turn...

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Thank Sameer R
IHGService, Guest Relations Manager at ANA Crowne Plaza Kobe, responded to this review

Hi Sameer R, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Our goal has always been to provide our guests with the best hospitality service and it is with regret to know that we were not able to meet your expectations of the IHG brand when it comes to the room accommodations provided,...

A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
1 helpful vote
Reviewed 5 weeks ago via mobile

We stayed one night just one night in the ANA Crowne Plaza Kobe, but it was one of the best hotel experiences I've had in my five years living in Japan. The service from the very beginning was excellent. We were very late checking in (after midnight) but we're happy to find the hotel had 24 hour check in. We...

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1Thank A TripAdvisor Member
Singapore, Singapore
Reviewed 18 February 2017 via mobile

This is nice hotel, conveniently located, with the Shin Kobe Shinkansen station next to it, and linked by the subway by taking the lift from the hotel to level B3. The staff here are friendly. Although I arrived early from my flight, they allowed me to check in, which is a very nice gesture. The concierge is also very helpful,...

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Thank aadroit
Osaka, Japan
Reviewed 14 February 2017

I greatly enjoyed my stay at ANA Crowne Plaza. The staff was incredibly helpful and polite. It was literally right upstairs from the station, so it was in a fantastically convenient location. Even though it was right by the station, we decided to walk back from Sannomiya when the night was done, it took around 15 minutes. The view was...

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Thank ehuang26
Hyogo Prefecture, Japan
Reviewed 13 February 2017

Stayed for one night in a standard twin room. Hotel is located very centrally near shin-kobe station and is part of an outdated shopping mall. Service was just OK. No information was given about the hotel, just here is your keycard you are in room X. Room was clean but very outdated. I don't think this hotel/room was worth the...

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Thank floflo12336
IHGService, Guest Relations Manager at ANA Crowne Plaza Kobe, responded to this review

Dear floflo12336, Thank you for staying with us recently and for staying at our property. I am happy you liked the proximity of the hotel near the shin-kobe station and the service provided bu our hotel staff. However, I am sorry if some aspects of the check in service did not live up to your expectation and apologize if the...

Reviewed 6 February 2017 via mobile

My room was very small with 2 twin beds. No place to put clothes except a tiny closet. This is my first and last stay here. 11 nights in a room not much bigger than a closet is not what I had in mind.

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Thank Tina D
IHGService, Guest Relations Manager at ANA Crowne Plaza Kobe, responded to this review

Dear Tina D, Thanks for staying at our hotel and bringing your concern to our attention. Although I'm pleased at knowing you had a long-term at our property, it is disconcerting to know that there were some issues with regards to the expanse of your room and closet space. I am still grateful though that you took the time to...

Reviewed 5 February 2017 via mobile

So you've decided on Kobe beef and have decided to eat it in the city of Kobe and nowhere else. The ANA Crown Plaza in Kobe is at a great location, being sited literally 200 meters away from Shin-Kobe. The hotel is good-sized with very spacious lobby, corridor, general hall space and even the restaurants are generously proportioned. High ceilings,...

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1Thank Dalip C
Thomas M, General Manager at ANA Crowne Plaza Kobe, responded to this review

Dear Dalip C, Many thanks for taking the time to post a review on TripAdvisor following your recent stay with us at ANA Crowne Plaza Kobe. I am delighted that you found our location to have easy access from the bullet train station as our location is indeed perfect for anyone arriving by Sninkansen. It is always great to hear...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located near Mt. Rokko, the ANA Crowne Plaza Kobe is a well-known local landmark. With a commanding view of Kobe Port, the hotel is prefect for savoring the unique charms of one of Japan’s most international cities. Directly accessible from the nearby Shinkansen and subway line, the hotel is also a two-minute train ride from the heart of Kobe. With such excellent transportation access, the hotel is an ideal base for all of your business and leisure needs. To meet a variety of needs, along with 593 guest rooms, the hotel is equipped with 23 banquet rooms, 9 restaurants and bars, Angsana Spa, and a fitness center. ... more   less 

Additional Information about ANA Crowne Plaza Kobe

Address: 1-1 Kitanocho, Chuo-ku, Kobe 650-0002, Hyogo Prefecture
Region: Japan > Kinki > Hyogo Prefecture > Kobe
Price Range: $129 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ANA Crowne Plaza Kobe 4*
Number of rooms: 593
Reservation Options:
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Also Known As:
Ana Crowne Plaza Kobe Hotel Kobe
Kobe Crowne Plaza
Hotel Style:
#5 Spa Hotel in Kobe
#7 Luxury Hotel in Kobe
#7 Family Hotel in Kobe
#7 Business Hotel in Kobe
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Questions & Answers

Here's what travellers have asked, with answers from ANA Crowne Plaza Kobe staff and other travellers.
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Salem, Wisconsin
Salem, Wisconsin
over a year ago

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Questions? Get answers from ANA Crowne Plaza Kobe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have better views of the skyline and the port area.”
 of 5 bubbles SupreetLodh, 24 Mar 2017 | Read review
“Suggest to take room below 30th floor to avoid the scary shaking, result of its design”
  • ANA Crowne Plaza Shin Kobe Standard Double View 2
  • ANA Crowne Plaza Shin Kobe Standard Double View 3
  • ANA Crowne Plaza Shin Kobe Standard Double View 1
 of 5 bubbles QuietBrazilian, 14 Mar 2017 | Read review
“Ask for a city/harbor view. I was on the 26th floor.”
 of 5 bubbles da45acp, 13 Mar 2017 | Read review
“Book another hotel”
 of 5 bubbles SameerR_12, 7 Mar 2017 | Read review
“Great views, central location”
 of 5 bubbles ehuang26, 13 Feb 2017 | Read review
5 of 5