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Oriental Hotel

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411 Reviews from our TripAdvisor Community

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Showing 98: English reviews
Melbourne, Australia
Reviewed 19 October 2013

In Osaka for a week or so, ended up spending 1 night at the Oriental. I was greeted on the street as I got out of the taxi and was looked after perfectly form that moment on. Thought it was strange that the "lobby" was on the top floor until I got up there and saw the view. Rooms are...

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Helpful?
1Thank Ian T
orientalhotel01, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Ian T, Thank you for taking the time to comment on your stay with us at Oriental Hotel. We are very pleased to hear that you enjoyed your stay with us as well as our Main Dining restaurant. Just for reference, our lobby is located on the 17th floor to make sure our guests start their stay with us...

Vancouver, Canada
Reviewed 8 August 2013 via mobile

My boyfriend and I stayed here in August and we had an extremely pleasant time. Our overall experience was excellent, with absolutely nothing to complain about. The service we received was unbelivably good. Like my title, they redefine going above and beyond in terms of service. The hotel is located not too far from Sonnomiya station, the main hub of...

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Helpful?
2Thank justinehsu
omotenashihotels, フロント オフィス マネージャー at Oriental Hotel, responded to this review

Thank you for choosing ORIENTAL HOTEL during your stay in Kobe. We are delighted to hear that our guest rooms as well as our staff were able to go above and beyond your expectations for service. We are also delighted to hear that our hotel's interior design and lighting gave you a modern, yet oriental-feel. We hope you enjoyed Kobe...

London, United Kingdom
Reviewed 12 June 2013 via mobile

We stayed here with my partner in April and we do not know why we have never stayed here before! We come to Kobe yearly to visit family and have stayed in a lot of hotels and have never been satisfied, until we stayed at the Oriental! The rooms are huge for Japanese standards, which is great for my tall...

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Helpful?
1Thank MandarinYB
omotenashihotels, フロント オフィス マネージャー at Oriental Hotel, responded to this review

Thank you for choosing ORIENTAL HOTEL during your stay in Kobe. We are delighted to hear that our guest rooms as well as our staff were able to exceed your expectations in making your stay comfortable. Here at ORIENTAL HOTEL, we always strive to provide our customers with the best in accommodation, cuisine and service and we take pride in...

Tel Aviv, Israel
Reviewed 25 April 2013

The hotel was beautifully designed, the room seemed pretty new and was very comfortable and stylish. The location of the hotel was great- very close to the "action" but not in the middle of it all (which made it more relaxing). The staff in general (and the concierge especially) was excellent and extremely helpful- though not all of them spoke...

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Helpful?
1Thank Kate R
omotenashihotels, フロント オフィス マネージャー at Oriental Hotel, responded to this review

Thank you for staying at Oriental Hotel with us. We are glad that you liked our rooms and how you had a wonderful time in Kobe. We will continue to work harder on our english. We really do hope to see you again soon. ORIENTAL HOTEL

New York City, New York
Reviewed 21 April 2013 via mobile

The staffs in the hotel completed our trip. It's our first time in Kobe and none of us speak japanese. The concierge helped us whatever we need.(send luggages to kyoto, find restaurant and department store and ..etc) Most staffs speak english. Walk 12 mins to the south are Kobe port tower and Kawasaki world. 10 mins to Sannomiya and Motomachi...

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2Thank Neuneu C
omotenashihotels, フロント オフィス マネージャー at Oriental Hotel, responded to this review

Thank you for staying with us at Oriental Hotel. It looks like you were able to go to various places in Kobe during your stay and we are pleased to hear that. We hope to see you again soon and we will try our very best to make your next trip even better. ORIENTAL HOTEL

Singapore, Singapore
Reviewed 8 December 2012

I stayed here for one night in Kobe; after staying in Osaka, this place is really great value for money - the room is huge, the price is reasonable. The view of the skyline of Kobe and the coastline is really enthralling! The staff is very polite and efficient, the fittings are fabulous and the location is near to nice...

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Helpful?
Thank SYKN
omotenashihotels, フロント オフィス マネージャー at Oriental Hotel, responded to this review

We are glad that you enjoyed your stay in Kobe. As you said, Kobe's views are absolutely splendid. Every December, there is a big illumination event in Kobe called the "Luminarie." The light up is very beautiful and you can see it from our hotel. We are sure that you would love it! Thank you once again and we are...

Chennai
Reviewed 9 November 2012

One of the best hotels I ever stayed.You will enjoy the scenic view of the KOBE port and the other side downtown of KOBE ,above that Rokou moutains. Rooms are really big(above normal than Tokyo hotels),Break Fast is really nice and food quality is very good.

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Thank hsd08
omotenashihotels, フロント オフィス マネージャー at Oriental Hotel, responded to this review

Thank you so much for staying with us. We are glad that you enjoyed the view and ur brekfast. We look froward toseeing you again. Oriental Hotel

Kuala Lumpur, Malaysia
Reviewed 24 September 2012

I usually stayed this hotel for business trip. I have stayed a few hotels in Kobe and this is one that I am happy with. There aren't many hotel in Kobe that have people that could speak English and those hotels that could speak English are good distance from town. All the good things, people has commented but I will...

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Helpful?
Thank val652
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear val652, Thank you for taking the time to share your experience with us here on TripAdvisor. Were glad that your stay with us was an overall pleasant one and would like to thank you for your helpful observation about our blinds. We hope if you have another opportunity, you will once again join us here at Oriental Hotel.

Zurich, Switzerland
Reviewed 23 August 2012

While on a business trip I stayed at the Oriental Hotel for one night. The room is spacious and nicely decorated (somewhat modern Japanese style). The bed is comfortable although the mattress is quite firm but I had good night sleep, the bed is quite low and older folks might have problems get out of bed. The breakfast was very...

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Helpful?
Thank BeatStutz
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear BeatStutz, Thank you for your review as well as sharing a photo with us here on TripAdvisor. Thank you for also noticing our choice of decor. Seeing as our hotel is widely recognized as the oldest Western style hotel in Japan, we wanted to blend together the nostalgic tastes of the past with a modern twist when we rebuilt...

Kamakura, Japan
Reviewed 7 July 2012

We stay here often these days for business. We've never stayed anywhere else in Kobe so can't really compare with others but we've never had any reason to look for anywhere else... we suspect it is probably the best in town and would be surprised if it isn't. It's very new and nicely located near the center of town but...

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Helpful?
1Thank beroccstar
Management response:

Thank you for staying at The Oriental Hotel. We are flattered and honored to receive such a wonderful comment. We are pleased to hear that you have liked our rooms,the view from the top floor and our service. In order to be one of the best hotels in Japan,we promise to aim for a higher service and continue to try...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Steak House Medium Rare
Steak House Medium Rare
Cuisines: Japanese, Steakhouse, Grill, Fusion
The Bar J.W. Hart
The Bar J.W. Hart
Cuisines: Italian, Japanese, Bar, Cafe, Pub
Sushi Kanbe
Sushi Kanbe
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Oriental Hotel

Address: 25 Kyomachi Chuo-ku, Kobe 650-0034, Hyogo Prefecture
Region: Japan > Kinki > Hyogo Prefecture > Kobe
Price Range: $220 - $694 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oriental Hotel 4.5*
Number of rooms: 116
Reservation Options:
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Hotel Style:
#1 Business Hotel in Kobe
#2 Spa Hotel in Kobe
#2 Luxury Hotel in Kobe
#2 Family Hotel in Kobe
#3 Romantic Hotel in Kobe
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Hotel staff and other travellers.
3 questions
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Questions? Get answers from Oriental Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“city view, higher floor.”
 of 5 bubbles kperlmutt, 25 Feb 2017 | Read review
“Take a room with a view of the harbor !”
 of 5 bubbles KerryK52, 30 Dec 2016 | Read review
“Ask for an ocean view and stay away from the elevators, their jingle is loud.”
  • Standard room, city side
  • Standard room, city side
 of 5 bubbles paolaa776, 13 Nov 2016 | Read review
“Try to get a room on a high floor overlooking Harborland. The lights at night are quite magnificent.”
  • Night view across Harborland
 of 5 bubbles carolinesW6305IV, 3 Jul 2016 | Read review
“10th floor or above and a view of the harbor with a King bed.”
 of 5 bubbles lifeistoogood, 5 May 2016 | Read review
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