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Midtown Shangri-La,Hangzhou

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Rooms
30 Dec.31 Dec.
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Midtown Shangri-La, Hangzhou, is the newest flagship and second Shangri-La hotel in Hangzhou, offering 417 guestrooms and suites, world-class dining outlets and the city's largest pillar-less grand ballroom. The hotel is part of the Kerry Central complex, a modern mixed-use development in downtown Xiacheng district, which also includes an office tower, apartments and a high-end shopping mall
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Property amenities
Pool
Room Service
Free Parking
Wheelchair Access
Restaurant
Bar/Lounge
Spa
Airport Transportation
Public Wifi
Free High Speed Internet (WiFi)
Dry Cleaning
Meeting Rooms
Hot Tub
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Indoor pool
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Smoking rooms available
Accessible rooms
Minibar
Good to know
HOTEL STYLE
Value
Centrally Located
HOTEL CLASS
Hotel links
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Offers & Announcements:Bask in Winter
Hotel deals
Reviews (496)
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131 results
Traveller rating
87
28
13
1
2
Traveller type
Time of year
LanguageEnglish
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87
28
13
1
2
Show reviews that mention
All reviews horizon club kerry center central market craft beer own brewery market place buffet stay exceptional spacious lobby west lake definitely stay at this hotel again walking distance this lovely hotel huge shopping mall beef noodles warm hospitality excellent room hotel concierge
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1 - 5 of 131 reviews
Reviewed 2 days ago via mobile

Very pleasant lunch experience, It's warmest the service from heart. Many thanks Mr.Carter.Zhang for his predictive excellent service! Besides,Spa & fitness center environment is also great. Looking forward to the next visit.

Date of stay: December 2018
Thank JoraceX
Response from Ruby X, Public Relations Manager at Midtown Shangri-La,HangzhouResponded yesterday

Dear JoraceX, thank you for your comments about Midtown Shangri-La Hangzhou, and I hope you will stay with us again soon to experience smart luxury at its finest!

Hotel's Favourite
Reviewed 13 July 2018 via mobile

The location of the hotel is convenient, just on top of Fengqi metro station. If you come from Pudong Airport in Shanghai, you can take the long distance coach service direct to Hangzhou, which is 3 hours flat. The coach will drop off at a...More

Date of stay: July 2018
2  Thank aadroit
Response from Ella C, Public Relations Manager at Midtown Shangri-La,HangzhouResponded 16 July 2018

Dear aadroit ,we regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences...More

Reviewed 6 days ago

Although this Shangri-la is not as opulent as others in their chain, it has the advantage of being newer than its West Lake sibling and is only a 10 minutes walk from the West Lake. While it doesn't boast much of a West Lake view,...More

Date of stay: December 2018
Thank VoyageurW
Response from Ruby X, Public Relations Manager at Midtown Shangri-La,HangzhouResponded 6 days ago

Dear VoyageurW, thank you for your review of your past stay with us. I appreciate your honesty, and your comments regarding areas for improvement will help us to continually better the guest experience. I have taken your comments to our team to ensure that in...More

Reviewed 1 week ago via mobile

After a long day outside, you really like to stay at a clean hotel room, enjoy the fruits, and maybe go the gym to swim a little bit. Hangzhou midtown Shangri-La hotel provides all these, especially staff Hong Miao-Qing and team excellent services.

Date of stay: December 2018
Thank George C
Response from Ruby X, Public Relations Manager at Midtown Shangri-La,HangzhouResponded 1 week ago

Dear George C, thank you for your comments about Midtown Shangri-La Hangzhou, and I hope you will stay with us again soon to experience smart luxury at its finest!

Reviewed 1 week ago via mobile

There is no doubt that Midtown Shangri-la posseses an ideal location for the quintessential Hangzhou experience, and its rooms and service are quite the but the real hidden gem for any visitor is the Midtown Brewery located on the first floor just past the restaurant....More

Date of stay: December 2018
Thank looshdawg
Response from Ruby X, Public Relations Manager at Midtown Shangri-La,HangzhouResponded 1 week ago

Dear looshdawg, thank you for your recent stay at Midtown Shangri-La Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see...More

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Questions & Answers
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angseowlian
13 September 2017|
Answer
Response from Ella C | Property representative |
Dear Angseowlian, Warm Greetings from Midtown Shangri-la, Hangzhou! Additionally rollaway bed would be added in the deluxe room, which will be charged RMB350 and subject to availability. For twin rooms, all the beds are... More
0
Votes
Room Tips
"It's best to ask for a higher floor as these clear the surrounding buildings with some having Xihu lake..."
VoyageurW
6 days ago
Read review
"ask for quiet side as the bar downstairs are quite noisy at night."
adalam2011
11 Nov. 2018
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"The higher floors face to West direction help you see West Lake view."
Qingdao_aborigines
28 Oct. 2018
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"Westlake view and avoid to stay 5 floor since that's swimming pool so many people will pass your floor"
531bayus
2 Sep. 2018
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PRICE RANGE
USD 170 - USD 273 (Based on Average Rates for a Standard Room)
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
417
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