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Hangzhou Xanadu Narada Hotel

251 reviews
#36 of 2,497 Hotels in Hangzhou
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Traveller (183)
Room & Suite (44)
Dining (15)
Overview
  • Excellent39%
  • Very good45%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“small lake”(6 reviews)
“black swans”(4 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
4.5 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (251)Write a Review
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All reviewssmall lakeblack swansbalcony overlookinghectic pacebreakfast buffet was extensivebeautiful resorthotel is situatedchinaamenityfoyertubtaxi
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1 - 5 of 119 reviews
Reviewed 4 July 2017 via mobile

Peaceful hotel. Booked as part of SNA tour and absolutely lovely! Clean, comfy, spacious and very polite staff. King size bed is gorgeous. Only downfall is that we have to check out! Highly recommended.

Thank Moana033
Response from Viola W, Manager at Hangzhou Xanadu Narada HotelResponded 6 July 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Reviewed 21 May 2017

Wonderful hotel situated by a lake which was great for walking - the rooms were very clean and spacious and had a balcony with views overlooking the lake, it had a very serene feel about it. The breakfast was wonderful catering for both Asian and...More

Thank Chrisjennifer_12
Response from Viola W, Manager at Hangzhou Xanadu Narada HotelResponded 22 May 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, MarCom Manger

Reviewed 14 May 2017

Hotel room was large, clean, modern and very comfortable. We had a balcony overlooking the magnificent lake. Free bottles of water. Breakfast was buffet style asian and Western. Plenty to choose from. Dining room overlooks the beautiful ground and lakes. The grounds are just magnificient,...More

Thank ellabella498
Response from Viola W, Manager at Hangzhou Xanadu Narada HotelResponded 15 May 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Reviewed 15 March 2017

This hotel is situated by a lake and is wonderful for walking - wooden walkways around the lake. It feels like an escape to a resort which was wonderful after the hectic pace of touring and sightseeing on whirlwind tour! Great restaurant and the breakfast...More

Thank NotTheGnome
Response from Viola W, Manager at Hangzhou Xanadu Narada HotelResponded 23 March 2017

Dear Sir: Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the restaurant service ,WIFI and so on. Rest assured that these issues will be...More

Reviewed 25 January 2017

This is an absolute beautiful hotel, although it is a bit isolated, it is well worth the visit. The hotel is large, clean and offers many amenities. The hotel is situated next to a lake, our room offered a beautiful view, as did the restaurant...More

Thank princess1964Ontario
Response from Viola W, MarCom Manger at Hangzhou Xanadu Narada HotelResponded 21 February 2017

Dear Sir: Thank you for your feedback. We understand and apologize for the inconvenience caused by the room and shower facility. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Room Service
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Conference Facilities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Multilingual Staff
Babysitting
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Indoor pool
Details
Price range
USD 92 - USD 140 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Hangzhou
#27 Best Value Hotel in Hangzhou
#36 Luxury Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 92 - USD 140 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Hangzhou
#27 Best Value Hotel in Hangzhou
#36 Luxury Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (183)
Room & Suite (44)
Dining (15)
Pool & Beach (14)
Family and Play Areas (8)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
apac_oscar
5 March 2017|
AnswerShow all 2 answers
Response from John H | Reviewed this property |
By going to the IHG website and looking for hotels in China that are part of the group I did not see the Crown Plaza Hangzhou Xanadu listed. I therefore assume it is not a part of the group.
0
Votes
QUINITA B
29 September 2016|
AnswerShow all 2 answers
Response from Desma P | Reviewed this property |
I don't know what the policy is for visitors.
0
Votes
Doralece D
29 September 2014|
AnswerShow all 2 answers
Response from phylgary | Reviewed this property |
I don't have an answer but their website has a contact email that you can directly contact and ask. Good luck!
0
Votes
Room Tips
"Rooms on upper levels offer better views"
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"Make sure you get a room with a lake view"
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"Be sure to ask for non-smoking room if bothered by tobacco smoke"
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"Overlooking the lake"
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