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Hyatt Regency Hangzhou

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#8 of 2,333 Hotels in Hangzhou
Certificate of Excellence
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1 room 2 adults 0 children
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Hyatt Regency Hangzhou
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872 Reviews from our TripAdvisor Community

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Showing 433: English reviews
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Seoul, South Korea
Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Robin R
Johor Bahru, Malaysia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Absolutely enjoyed my stay. We were there for a week's meeting. Room is spacious and clean. Housekeeping was impressive! It could easily be the best housekeeping in all the hotels I've stayed. I bring a soft toy with me when I travel for work and for leisure. It has become a benchmark for me to see the standard of housekeeping...

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Helpful?
Thank Michelle N
About Hotel's Favourite Review
Hyatt Regency H, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear Michelle N, First and foremost, thank you for the time you have taken to share your recent experience with us. We truly appreciate this generous feedback and your kind words towards our colleagues, with special attention to our Housekeeping team. We believe that small expressions of care make the difference, which is the basis of what we do from...

Auckland Region, New Zealand
Reviewed 2 weeks ago via mobile

On the 13th of March we arrive at the hotel around 630pm after a full on busy day meeting our suppliers. Upon arrival the door person grabbed 2 of our bags from the car and left us to carry the rest of our luggage for us to carry to the checkin counter. I had requested for duty manager who sent...

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1Thank PVEV
Hyatt Regency H, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear PVEV Thank you for taking your valuable time to share your recent experience with us, and with that, your gracious acknowledgement of my colleagues Julie and Martin. I was of course extremely concerned however to learn of the grave disappointment that had been felt as a result of the important personal interactions that you have described. Needless to say,...

San Jose, California
Reviewed 4 weeks ago

This was my first trip to China for business purposes and stayed for nine days. I have stayed at many luxurious hotels for work purposes such as JW Marriott and InterContinental, and will honestly say Hyatt Hangzhou tops them all. First, the service and attentiveness by each staff member was equally superb! They leave no stone unturned when it comes...

Review collected in partnership with Hyatt Hotels
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Thank catravlr
Hyatt Regency H, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear catravlr First allow me to share our sincere thanks for choosing Hyatt Regency Hangzhou as your home upon your recent visit. I was extremely grateful to read your impressions; such inspiring words truly make the daily efforts of my Colleagues feel worthwhile. These provide a source of great motivation to continuously challenge our boundaries, in the hope of providing...

Brooklyn, NY
Reviewed 19 February 2017

This hotel has seen better days. Room and bathroom seem so dated. Need to be renovated. Nice to be on west lake, but not worth it with the heavy traffic, I'd rather stay downtown. Better options in Hangzhou

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1Thank U2NyR
Reviewed 18 February 2017 via mobile

I saw an online special BUT it wasn't really a special. Unknown to myself I'd simply booked a terrible room as opposed to a an authentically discounted one. At the hotel entrance no-one greeted me at my car or at the door. I also screwed the lobby unacknowledged. Luckily the check in was quick and super friendly with many excellent...

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Helpful?
1Thank tanemcleay
Hyatt Regency H, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear tanemcleay Our sincere thanks for your recent choice to stay with Hyatt during your visit to Hangzhou. We, first and foremost, truly value all feedback from our guests and appreciate your time and generosity in sharing your recent impressions. As much as we are grateful for your positive comments regarding our service, I was concerned to learn of the...

Avon, Connecticut
Reviewed 7 February 2017 via mobile

Hangzhou surprised me It's a must see destination visiting China Really beautiful and peaceful I Stayed at the Hyatt Although is a little more expensive I definitely recommend the room with view to the lake The view in the morning is spectacular And at night you can see the Water show Not only the room is large but the bathroom...

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1Thank Varregui
Chicago, United States
Reviewed 5 February 2017

Ecellent location. Check-in and Check-out process were fast. Very nice service. Breakfast and happy hour food were came out soooooo slow. Sometimes most of the foods were empty and took long time to refill them. The first night room The had strong cigarette smell even though the room was non-smoking room.

Review collected in partnership with Hyatt Hotels
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Thank Qiang H
Cincinnati, Ohio
Reviewed 2 February 2017

Book hotel through reward night and point+cash. Service is fairly good. Hotel is at great location just walking distance to west lake and great spot to watch the music fountain. Amenities are great and we had good time staying there. Only thing we would want to comment on is the front desk service. When we arrives, we weren't acknowledge our...

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Helpful?
Thank Siyun L
Hyatt Regency H, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear Siyun L, First of all, thank you for choosing us as your home during your time in Hangzhou. While we are very glad for your overall satisfaction, we are very sorry to hear about the inconveniences you encountered during the check in process. There should have been clear and complete information regarding the different aspects mentioned as well as...

HANGZHOU, China
Reviewed 1 February 2017

It's a very nice hotel in Hangzhou,the hotel is just located on the lakeside of West Lake.The staffs are very friendly,nice,and their services are very good.You would not disappointed if you choose the hotel.

Review collected in partnership with Hyatt Hotels
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Thank hongh921

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Babysitting

Additional Information about Hyatt Regency Hangzhou

Address: No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Price Range: $270 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Hangzhou 5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Hyatt Regency Hangzhou Hotel Hangzhou
Hyatt Hangzhou
Hangzhou Hyatt Regency
Hotel Style:
#5 Spa Hotel in Hangzhou
#5 Family Hotel in Hangzhou
#6 Romantic Hotel in Hangzhou
#8 Luxury Hotel in Hangzhou
#8 Business Hotel in Hangzhou
#47 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Hyatt Regency Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay the difference but try to stay in a lake-view room. It is a ravishing view.”
 of 5 bubbles AndreaF_11, 27 Jan 2017 | Read review
“Get as high a floor as possible for the views -- 7/8 (club floors) are best”
 of 5 bubbles ny traveler 02, 15 Nov 2016 | Read review
“West Lake side and definitely not in the middle of the wing unless 5th floor and above.”
  • Lovely view of the West Lake from # 454.
 of 5 bubbles UpulGama, 22 Jun 2016 | Read review
“Rooms with a view of the lake are the most lovely”
 of 5 bubbles BestofPuntaMita, 19 Jun 2016 | Read review
“High floor facing the Lake and near the lifts.”
 of 5 bubbles JeffreyAu, 6 Jun 2016 | Read review
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