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Grand Hyatt Hangzhou

Traveller (489)
Room & Suite (163)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Following 18 months of renovations, Hyatt Regency Hangzhou will be re-branded to Grand Hyatt Hangzhou on December 18, 2018. The hotel is an inviting escape for guests and locals alike to indulge in a modern luxury experience like no other, while seeking out the best Hangzhou has to offer. Located at the crossroads of local culture and global business, Grand Hyatt Hangzhou will be the first Grand Hyatt hotel in Zhejiang Province and the 15th in Greater China. Until Mar 2019,we will be undergoing refurbishment of our guestrooms.Between 9:00-18:00 from Monday to Friday,10:00-17:00 Saturday to Sunday.Thank you for your understanding.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Free parking
Spa
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Sauna
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
1,074Reviews
545Photos
1Q+A
100Room tips
Traveller rating
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Popular mentions
I have been Xi Hu Lake many times, but never try to taste stay in a hotel so close to it. But this time, I made it happen!, that is really a very good experience, you can swim------ in the pool of hotel, and look outside to see the view of the lake, and you can walk out any time
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Review collected in partnership with Hyatt Hotels
Hotel's Favourite
great place directly facing enchanting beauty of westlake. Hotel is undergoing a complete renewal in 2018 for upcoming best place to stay in Hangzhou. 28 Hubin is one of the best chinese restaurants in town
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Review collected in partnership with Hyatt Hotels
Responded 7 Aug. 2018
Dear guest, Warm greetings from Hyatt Regency Hangzhou! Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise for our hotel location is greatly appreciated. Our hotel is indeed offering the fantastic overview of the famous West Lake, and you must not miss this famous scenic spot when traveling in Hangzhou. Besides, the 28 hubin Road Chinese restaurant is also very attracting for its good reputation among our valued guests like you. It is our honor to receive the praise from you and we will be sure to share your generous feedback to the whole them. This praise will only serve to further motivate our associates as it demonstrates that their efforts are being recognized by our valued guests. We were all delighted to learn that you enjoyed your stay with us and we do look forward to welcoming you back in the hopefully not too distant future Yolanda Qin Assistant Public Relation Manager Hyatt Regency Hangzhou
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It's Grand Hyatt so everything that we got was as expected. It's right in the middle of everything by the West Lake yet is tranquil and quiet. HOWEVER, we had a horrible encounter upon check out. A few men dressed as monks were at the hotel lobby and one of them stopped my
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We used to stay in Marriott hotel but we decided to give a try to stay in Hyatt hotel. First of all, the hotel got the best overlook of the west lake. I am able to see the water fountain show from my room at night. Joey was really nice and he has provided multiple room options
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Response from Expedition772162, Public Relations Manager at Grand Hyatt Hangzhou
Responded 3 days ago
Dear guest, Warm greetings from Grand Hyatt Hangzhou and thank you very much for taking the time to share your comments with us. We are very sorry that we fell short of mark on your stay. Please accept our apologies for the check-in service issues you experienced and for the inconvenience caused. Your feedback has been well received and we will deliver it to the Front Office team. The whole team will certainly be rectifying these issues as soon as possible. Your feedback is appreciated as it helps us to ensure that your future experiences are as enjoyable and problem free as possible. We do hope to have the opportunity to welcome you back to Grand Hyatt Hangzhou in the hopefully not too distant future. Yolanda Qin Assistant Public Relation Manager Grand Hyatt Hangzhou
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This is the second time I stayed in this hotel. The hotel is located in the beautiful West lake area. You may see water night show in the hotel room. Room was clean and modern. Highly recommended. Will stay there again next time in Hangzhou,
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Review collected in partnership with Hyatt Hotels
Response from Expedition772162, Public Relations Manager at Grand Hyatt Hangzhou
Responded 3 days ago
Dear guest, Thank you very much for sharing such a great review with us and fellow travelers on TripAdvisor. We are delighted to read that you have enjoyed your stay with us, your kind words of praise for our hotel location is greatly appreciated. Our hotel is indeed offering the fantastic overview of the famous West Lake, and you must not miss this famous scenic spot when traveling in Hangzhou. Besides, the music fountain is also very attractive and you can enjoy the whole view at the Grand Club terrace, this will be an unforgettable one, too. Our team members will be thrilled to hear of your kind comments of their service, as they strive to make every guest experience an unforgettable one. We do hope to have the opportunity to welcome you back to Grand Hyatt Hangzhou in the hopefully not too distant future. Yolanda Qin Assistant Public Relation Manager Grand Hyatt Hangzhou
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
king sized bed room
einfaches Zimmer mit Seeblick
18
From the window
Fifth floor, south side
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Hyatt 有自行車租借嗎
"8th floor for club access 2nd and 3rd floor for new designed rooms"
"Lake view rooms, closer to middle of hotel"
"Don't! Just don't!"
"Rooms facing the lake."
"choose the window view room"
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PRICE RANGE
USD 171 - USD 274 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency hangzhou hotel hangzhouhyatt hangzhouhangzhou hyatt regency
FORMERLY KNOWN AS
杭州凯悦酒店
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
388
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