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Grand Hyatt Hangzhou

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Traveller (482)
Room & Suite (163)
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Certificate of Excellence
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Certificate of Excellence
Following 18 months of renovations, Hyatt Regency Hangzhou will be re-branded to Grand Hyatt Hangzhou on December 18, 2018. The hotel is an inviting escape for guests and locals alike to indulge in a modern luxury experience like no other, while seeking out the best Hangzhou has to offer. Located at the crossroads of local culture and global business, Grand Hyatt Hangzhou will be the first Grand Hyatt hotel in Zhejiang Province and the 15th in Greater China. Until Mar 2019,we will be undergoing refurbishment of our guestrooms.Between 9:00-18:00 from Monday to Friday,10:00-17:00 Saturday to Sunday.Thank you for your understanding.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Free Parking
Spa
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Sauna
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Great View
Centrally Located
HOTEL CLASS
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1,056Reviews
538Photos
1Q+A
100Room tips
Traveller rating
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Popular mentions
Beautiful hotel overlooking the West Lake. The restaurant serving us Chinese lunch was exquisite with the most creative Chinese ingredients and style. Both the taste and the fashionable presentation were just so memorable. The staff service and room were very pleasant.
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Response from Expedition772162, Public Relations Manager at Grand Hyatt Hangzhou
Responded 5 days ago
Dear guest, Warm greetings from Grand Hyatt Hangzhou and thank you very much for taking the time to share your comments with us. We are delighted to read that you have enjoyed your stay with us, especially the good location of our hotel and our warmth service, as well as our rooms and 28 Hu Bin Road. It is our honor to receive the praise from you and we will be sure to share your generous feedback to the whole them. This praise will only serve to further motivate our associates as it demonstrates that their efforts are being recognized by our valued guests. We do hope to have the opportunity to welcome you back to Grand Hyatt Hangzhou in the hopefully not too distant future. Yolanda Qin Assistant Public Relation Manager
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Hotel's Favourite
great place directly facing enchanting beauty of westlake. Hotel is undergoing a complete renewal in 2018 for upcoming best place to stay in Hangzhou. 28 Hubin is one of the best chinese restaurants in town
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Review collected in partnership with Hyatt Hotels
Responded 7 Aug. 2018
Dear guest, Warm greetings from Hyatt Regency Hangzhou! Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise for our hotel location is greatly appreciated. Our hotel is indeed offering the fantastic overview of the famous West Lake, and you must not miss this famous scenic spot when traveling in Hangzhou. Besides, the 28 hubin Road Chinese restaurant is also very attracting for its good reputation among our valued guests like you. It is our honor to receive the praise from you and we will be sure to share your generous feedback to the whole them. This praise will only serve to further motivate our associates as it demonstrates that their efforts are being recognized by our valued guests. We were all delighted to learn that you enjoyed your stay with us and we do look forward to welcoming you back in the hopefully not too distant future Yolanda Qin Assistant Public Relation Manager Hyatt Regency Hangzhou
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Room deco is very dated. Constant cigarette smell in the cooridor. Shower host is rusty. Bathroom is extremely cold and makes showering a chore. Quilt not thick enough. The mattress has seen its days.
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Review collected in partnership with Hyatt Hotels
Response from Expedition772162, Public Relations Manager at Grand Hyatt Hangzhou
Responded 2 weeks ago
Dear guest, Thank you for sharing your experience at Grand Hyatt Hangzhou via TripAdvisor. I am very sorry that we fell short of mark on your stay. I have personally reviewed your comments with Room Department in an effort to ensure we better manage enhance our recovery skill. Your feedback is appreciated as it helps us to ensure that your future experiences are as enjoyable and problem free as possible. Thank you once again. We look forward to welcoming you back to Hangzhou when your travels bring you back in our direction, when we will hopefully do a lot better. We do hope to have the opportunity to welcoming you back to our hotel in the near future. Best Regards, Yolanda Qin Assistant Public Relation Manager Grand Hyatt Hangzhou
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I have been to Hangzhou many times in the past 9 years and have always stayed at Hyatt by West Lake. They just upgraded from Hyatt Regency to Grand Hyatt during my stay this time. The staff members are always professional in all areas from front desk, cleaning services, to
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Review collected in partnership with Hyatt Hotels
+3
The first time I visited this property was in 2005. The hotel location is so so so great. When the hotel was under construction, the case had to be evaluated by the center government because the building is so close to the West Lake. From that time, Hyatt Hangzhou is the best in
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Response from Expedition772162, Public Relations Manager at Grand Hyatt Hangzhou
Responded 3 weeks ago
Dear guest, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise for our hotel and most notably for Slava,Lisa,Miko is greatly appreciated. We are indeed very fortunate to have such dedicated and passionate members of our team and I will be sure to share your generous feedback with not only them, but the entire Grand Hyatt team. This praise will only serve to further motivate our associates as it demonstrates that their efforts are being recognized by our valued guests. We were all delighted to learn that you enjoyed your stay with us and we do look forward to welcoming you back in the hopefully not too distant future. Yolanda Qin Assistant Public Relation Manager Grand Hyatt Hangzhou
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Hyatt 有自行車租借嗎
"Lake view rooms, closer to middle of hotel"
"Don't! Just don't!"
"Rooms facing the lake."
"choose the window view room"
"Could not say"
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PRICE RANGE
USD 180 - USD 274 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency hangzhou hotel hangzhouhyatt hangzhouhangzhou hyatt regency
FORMERLY KNOWN AS
杭州凯悦酒店
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
388
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