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Sofitel Hangzhou Westlake

SofitelUSD 140*
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#15 of 2,366 Hotels in Hangzhou
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 207*
USD 140*
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USD 156*
USD 174*
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580 Reviews from our TripAdvisor Community

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Showing 320: English reviews
Rumson, New Jersey
Reviewed 23 October 2010

Having traveled in Eastern China for both business and pleasure, I can tell you that finding the balance between Eastern and Western cultures in a single hotel is a very rare treat. Sofitel Westlake manages to bring local charm through its staff and some of the hotel's physical treatments, such as the hallway architecture, while reminding you of its "roots"...

Thank DeanG54
Tel Aviv, Israel
Reviewed 27 August 2010

We had very low expectations prior to arriving to this hotel (mostly based on the unflattering reviews on TripAdvisor), but still, after staying at the hotel for 2 nights - we were still VERY disappointed. Where do I begin? Well, the hotel IS, in fact, very close to Westlake, but this, alas, is one of the only good things about...

1Thank TheShis
Hangzhou, China
Reviewed 19 August 2010

Excellent location next to West Lake. Warm, attentive, friendly service. Good food and wine in charming surroundings. Truly a lovely, relaxing hotel to enjoy this beautiful city.

Thank DonnaPoach
shanghai, china
Reviewed 11 July 2010

I've stayed at numerous Sofitel Hotels around the world, and can say with honesty that the Hangzhou Westlake is the worst. For the prices we were paying, we could have just as easily stayed at the Hyatt, which from what we hear is fantastic all around. Our problems started with check-in. The site that we booked through mistakenly booked us...

Thank jennwong
Reviewed 10 July 2010

When staying at luxury hotels, it is always about managing expectations. We were looking for a nice weekend getaway outside of Shanghai and we wanted to spend some money on a nice hotel. I have stayed in Sofitel's around the world and also Four Seasons, Peninsula, Hyatt Regency, etc. so I can say that I am familiar with the value...

2Thank JohnWrede
Riyadh, Saudi Arabia
Reviewed 7 May 2010

We stayed 2 nights in Sofitel Hangzhou Westlake: direct booking on Sofitel website, 210 Euros per night, without breakfast, A-club member. On the whole, Sofitel is asking a big amount of money... for noise, an average quality and an awful breakfast. This is not worth it as this Sofitel is a "3 star hotel" but neither a real Sofitel, nor...

3Thank VOYAGEURShanghai
Kuala Lumpur, Malaysia
Reviewed 20 April 2010

The location simply can't be beat: right on West Lake, across from the restaurants and walking paths of Xi Hu Tiandi. The building is a bit dated, but very, very well maintained. The service staff is excellent. My request for a power adapter was fulfilled immediately. Room service was quick and friendly. Some of the best trained and most polite...

1Thank FeltonS
Reviewed 27 March 2010

A one night stay and not such a perfect lakeside location as the address and pictures suggest . Breakfast was poor and about 190RMB and the buffet dinner was average and about 170RMB .Good room , poor TV , pleasant staff but for me next time I will return to the Hyatt which IS on the lake and is superior...

Thank imhonot
Monte-Carlo, Monaco
Reviewed 7 March 2010

We stayed here for two nights as part of a tour and this hotel is in the perfect location for a walk to the lake - or would have been but for the rain! There were some amusing moments when, greeted in French (this is after all a French chain) we replied in French and quickly found that not all...

Thank Moth
Reviewed 18 December 2009

This was my first stay in Hangzhou, and I spent three nights in the Sofitel. I chose this for the location, thinking that it would be convenient for business and as I had a free Sunday, for a walk around the lake. Regarding the lake, yes it is stunning, and this hotel is excellantly located for tourists wanting to make...

1Thank WoodTiger77

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04/06/2017 05/06/2017
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  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more   less 

Additional Information about Sofitel Hangzhou Westlake

Address: No.333 Xihu Avenue, Hangzhou 310002, China
Region: China > Zhejiang > Hangzhou
Price Range: $166 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#7 Romantic Hotel in Hangzhou
#9 Spa Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#13 Luxury Hotel in Hangzhou
#41 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Hangzhou Westlake staff and other travellers.
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Singapore, Singapore

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Up-grade to an Executive room, it offers many extras”
frasedbv, 22 Apr 2017 | Read review
“Do not stay close to the lifts”
O9002JMthomasm, 14 Apr 2017 | Read review
“Try to get a room with lounge access. It really is a great lounge with spectacular views, indoor and out, and a great free happy hour.”
danf663, 13 Apr 2017 | Read review
“rooms facing the front abit noisy”
Pgcat, 21 Mar 2017 | Read review
“Upper floors with lounge club access.”
18lilyy, 6 Mar 2017 | Read review
5 of 5
USD 140* /night
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Booking.comUSD 156
CancelonUSD 174
HotelQuicklyUSD 207
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Prices are for 1 room, 2 adults
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