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Sofitel Hangzhou Westlake

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Traveller (305)
Room & Suite (109)
Dining (33)
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Overview
  • Excellent36%
  • Very good41%
  • Average15%
  • Poor5%
  • Terrible3%
Travellers talk about
“kwee zeen”(5 reviews)
“west lake”(93 reviews)
“the club lounge”(19 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (658)
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Traveller rating
147
112
68
31
20
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147
112
68
31
20
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All reviewskwee zeenwest lakethe club loungesky gardenrelation officerwalking distancerooftop barbuffet breakfastsuperb locationmemorable stayan upgradepillow menulanguage barrierbeautiful cityhefang streetshopping areahotel staff
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271 - 275 of 378 reviews
Reviewed 17 November 2012

I really like dim sum and keep trying lot of restaurant that they serve dim sum. The buffet dim sum at Sofitel in hangzhou is the worst. The selection of food really limited and most of them are bun , noodle and rice. The BBQ...More

1  Thank Review123Hangzhou
Response from SofitelHangzhou, General Manager at Sofitel Hangzhou WestlakeResponded 22 November 2012

Dear Sir/Madam: Thank you for taking the time to write a review and tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we...More

Reviewed 4 November 2012

I have had some nice experiences at Sofitel in different locations and most have been nice, so few weeks ago i booked the same in Hangzhou.There is good ambience and food is above average (though not super), i found the staff reluctant and un-happy! Also...More

Thank secondpilgrim
Response from SofitelHangzhou, General Manager at Sofitel Hangzhou WestlakeResponded 5 November 2012

Dear Sir/Madam: Thank you for taking the time to write a review and tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we...More

Reviewed 30 October 2012

We attended the design week in Hangzhou and wanted to stay on the lake, we are Platinum with Sofitel and have enjoyed other properties around the world. To our disappointing surprise this was nothing close to a Sofitel property or even close to representing a...More

Thank Warren K
Response from SofitelHangzhou, General Manager at Sofitel Hangzhou WestlakeResponded 1 November 2012

Dear Sir/Madam: Thank you for taking the time to write a review and tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we...More

Reviewed 20 September 2012

Sofitel Hangzhou has excellent services, clean and comfortable room, well located and reasonable price by Hangzhou standard, nice lobby. The hotel is located at the end of West Lake Blvd, a short few minutes walk thru the underground walkway to the West Lake, which we...More

Thank MacJourney1
Response from SofitelHangzhou, General Manager at Sofitel Hangzhou WestlakeResponded 22 October 2012

Dear Sir/Madam: We very much appreciate your time to review your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement...More

Reviewed 17 September 2012

This was my first trip to Hangzhou, and I was very happy to be staying at the Sofitel. I liked the location (walking distance to Westalke), and the breakfast was amazing! The selection of the breakfast was from all over the world, and very high...More

Thank Whittey45
Response from SofitelHangzhou, General Manager at Sofitel Hangzhou WestlakeResponded 22 October 2012

Dear Sir/Madam: We very much appreciate your time to review your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Free Parking
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Indoor pool
Details
Price range
USD 129 - USD 218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#13 Spa Hotel in Hangzhou
#28 Luxury Hotel in Hangzhou
#206 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 129 - USD 218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#13 Spa Hotel in Hangzhou
#28 Luxury Hotel in Hangzhou
#206 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (305)
Room & Suite (109)
Dining (33)
Pool & Beach (3)
Questions & Answers
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MrTembusu
10 March 2018|
AnswerShow all 3 answers
Response from Jennifer W | Reviewed this property |
You won’t find restaurants close by, so you definitely want to include breakfast with your reservation. There is a Starbucks down the street approximately 10 minutes away if you’re okay with coffee and a pastry for... More
1
Vote
AZ_mom
3 November 2017|
AnswerShow all 2 answers
Response from TTle888 | Reviewed this property |
Yes they do
0
Votes
rui25frosty
5 January 2017|
AnswerShow all 2 answers
Response from Rachael T | Reviewed this property |
Sorry, I likely will not be much help. I took a cab and gave him the name of the hotel and address. Good luck!
0
Votes
Room Tips
"If you book this hotel you should only expect a Novotel experience"
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"Try to get a corner room"
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"Ask for top floor rooms and facing to West Lake."
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"2nd floor suites are great."
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