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Sofitel Hangzhou Westlake

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#11 of 2,314 Hotels in Hangzhou
Certificate of Excellence
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530 Reviews from our TripAdvisor Community

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Showing 286: English reviews
Hong Kong
Reviewed 22 November 2016 via mobile

An ageing hotel that is in desperate need of a facelift. This is not up to the standards of other Sofitels I have stayed at. Luckily the staff save the hotel from being a massive disappointment. I arrived at my room which was really extremely hot, 26 degrees, and the air conditioning, like many hotels, is controlled centrally. I asked...

Thank ItaySharon
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Itaysharon, Thanks for writing us a review on Tripadvisor. It's with great pleasure to hear that staff and service exceed your expectation and save hotel somehow been disappointed, life is always with challenge, the more important is we never give up on making efforts. We hope to welcome you back and thanks for your concern again. Anna Shi Guest...

Brussels, Belgium
Reviewed 20 November 2016

Loved the location, close to the lake and walking distance from Hefanf road. Service was very good and breakfast excellent. Rooms were quite old, with carpets and sound insulation was terrible. What bothered us most was that customers were allowed to smoke in the Chinese restaurant while this is against the law

Thank Lekker001
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Lekker001, Thanks for taking the time and sharing with us your experience. We regret for the smoke smell of the restaurant, please accept our sincerest apologies, your concern has brought us highly attention, please rest assure that we will take immediate action to prevent future occurrence. Quite glad to hear that service and breakfast are up to your satisfaction,...

Reviewed 9 November 2016

This is an older hotel but still a pleasant place to stay. Superior rooms were spacious and well equipped. The hotel position was perfect for Westlake and provided many opportunities for waterside walks. Service was very good.

Thank Tycon
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Tycon, Thank you for telling us about your experience at Sofitel Hangzhou Westlake. I am glad to know that your stay was comfortable and service was good, however your rating was below the expectation, we hope there is another opportunity to welcome you back and provide you a different unique experience. thanks for your comments again. Anna Shi Guest...

Stanford-Le-Hope, United Kingdom
Reviewed 5 November 2016 via mobile

I was so fortunate to have the opportunity to stay here whilst on a business trip. Sadly I didn't get much time to see around the area but did spend a couple of evenings walking around part of the lake and dining nearby. The hotel rooms are extremely well appointed and comfortable. Staff were friendly and helpful. The buffet breakfast...

Thank KevMac1960
Jersey, United Kingdom
Reviewed 3 November 2016 via mobile

I stayed for 1 night and we had 2 double rooms. Our rooms on the 3rd floor were spacious and comfortable. The bathrooms were clean and have lovely French products. Make sure you ask for non smoking rooms as the hotel is a smoking hotel, however we did not notice this during our stay. We ate at the dinner buffet...

Thank jerseydenyse
British Virgin Islands
Reviewed 1 November 2016

I enjoyed my stay here. The hotel was clean and comfortable and the service was great. The location in Westlake is ideal and the rooftop bar offers a great vantage point. The restaurants were also very good and the spread at the buffets were very varied and consistently good. overall, this was great value for money and I would stay...

Thank HotFootedFoodie
Reviewed 23 October 2016 via mobile

I stayed here for 3 nights over a weekend. The staff was very friendly and polite. This is my first time to China and loved my stay here. The hotel is also in a great location and their roof top bar has a beautiful view of West Lake.

Thank Rachael T
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Rachael T, Thanks for your comments on Tripadvisor. I am glad to know that our staff has complimented by you, I will share with my team, it is encourage for us to make continuous improvement. Thanks again and looking forward to see you back to China and Hangzhou. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

Accra, Ghana
Reviewed 15 October 2016 via mobile

Hm. Basically a decent place to stay. The location at the Westlake is absolutely supreme. Staff was friendly and efficient. Room large and clean. Dinner in the Hotel Restaurant okay. What was my problem? Expectation Management. I booked the Hotel to get a bit of "luxury" at the end of a family vacation at quite a pricy rate. The Hotel...

Thank Chris M
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Chris M, Thanks for writing us a review on Tripadvisor. I regret to see that you are agree with much positive experience, but just not that much satisfied, and mainly caused by the room feeling, we hope there is another chance for us to show and offer you a better room, and as mentioned, staff was friendly and efficient,...

Hong Kong, China
Reviewed 14 October 2016

Narrow room and poor voice separation. Can almost hear voice from street outsider as well as other room. Rest room is also narrow. Quite can't match to name Sofitel as poorer than many Novotel actually. Location and service is not bad by the way.

Review collected in partnership with Accorhotels.com
Thank guangzhuoz
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear guangzhuoz, Thank you for your comments about Sofitel Hangzhou Westlake. I regret to see that your room experience did not meet your expectation, we hope there is another chance for us to show and offer you a better room, and as you agreed service is good, we believe that with both good hardware and software, your next stay will...

Reviewed 12 October 2016

Loved the decor of Sofitel!!all are in Red and very traditional chinese style with a modern touch!..room where extra clean and very very comfy! Kids loved it!!we had a very good sleep...and the pillows provided is too great! walking distance to west lake and amazing views!temples....and fountains every where! Loved it and need to go back again and see any...

Thank Alimanzur

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more   less 

Additional Information about Sofitel Hangzhou Westlake

Address: No.333 Xihu Avenue, Hangzhou 310002, China
Region: China > Zhejiang > Hangzhou
Price Range: $142 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
Number of rooms: 233
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#6 Spa Hotel in Hangzhou
#7 Romantic Hotel in Hangzhou
#10 Luxury Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#39 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Hangzhou Westlake staff and other travellers.
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Singapore, Singapore

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher floors are much better. Ask the front office staff for upgrade to club floor. I got an upgrade for the price of breakfast.”
 of 5 bubbles engyeowgoh, 8 Jan 2017 | Read review
“Choose rooms facing XiHu Avenue.”
 of 5 bubbles lihyenno, 19 Dec 2016 | Read review
“Quieter rooms are at the back of the hotel. If you eat a small breakfast then go the good Starbucks across Nanshan Road.”
 of 5 bubbles Cholseyman132, 4 Oct 2016 | Read review
“Superior room”
 of 5 bubbles lamyaab, 31 May 2016 | Read review
“ask for a city view room, if possible for a lake view room. otherwise, you may get a room towards the residential blocks at the back.”
  • double basins, bath tub with TV, separate shower and toilet
 of 5 bubbles bobcentreroad, 2 Apr 2016 | Read review
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