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29/10/2017 30/10/2017
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    Sofitel Hangzhou Westlake

    No.333 Xihu Avenue, Hangzhou 310002, China
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    Lowest prices for your stay
    29/10/2017 30/10/2017
    USD 146*
    USD 146*
    USD 146*
    Traveller (259)
    Room & Suite (82)
    Dining (32)
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    Overview
    • Excellent36%
    • Very good40%
    • Average15%
    • Poor6%
    • Terrible3%
    Travellers talk about
    “kwee zeen” (4 reviews)
    “west lake” (85 reviews)
    “club room” (14 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Housekeeping
    Babysitting
    5.0 Star Hotel
    All hotel details
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    Crystal Orange Hotel
    782 reviews
    #60 of 2,428 hotels in Hangzhou
     
    Dianli Hotel
    2 reviews
    #1,127 of 2,428 hotels in Hangzhou
     
    Zhejiang Oriental Hotel
    33 reviews
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    Yongjin Hotel
    10 reviews
    #1,086 of 2,428 hotels in Hangzhou
     
    Rooms
    29 Oct.30 Oct.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (610)
    There are newer reviews for Sofitel Hangzhou Westlake
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    11 - 15 of 343 reviews

    Reviewed 22 August 2017

    I booked this hotel using the AccorHotels website for a group of four. Everything was normal in the booking. Upon completion of booking, I was asked to produce the AccorPlus Membership upon check-in. This does not make sense at all. The reservation staff Susan insisted...More

    Thank Pchiu2001
    Response from SofitelHangzhou, General Manager at Sofitel Hangzhou WestlakeResponded 30 August 2017

    Bonjour Dr Chiu, Thank you for taking the time to liaise with myself and our Guest Experience Manager after your reservations experience. Its important that we have the opportunity to recover any failure and I'm very grateful you gave us the opportunity to redeem ourselves...More

    Reviewed 21 August 2017 via mobile

    Besides the comfy room, Sofitel Westlake also have a very good location. You can just cross the street to have morning run and then breakfast overlooking by Xi Hu Lake. And you still easy to go shopping by walking distance.More

    Thank sarunrath36
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 23 August 2017

    Dear sarunrath36, Thank you for taking the time and telling us about your experience. Hotel terrific location is always recommended by most of our guests, I am glad that you do think the same, we would like to invite you back again and wish your...More

    Reviewed 16 August 2017

    I stayed 3 nights on a business trip. The location is pretty good, you have the West lake in short walking distance and can even get to downtown by a longer walk if you like. Staff is very friendly, mostly able to communicate in English....More

    Thank Markus L
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 18 August 2017

    Dear Markus L, Thank you for writing us a review on Tripadvisor. It is always pleasure to receive a positive feedback, I will share with our team and keep up good service attitude and lounge offer. We hope to see you back soon and wish...More

    Reviewed 15 July 2017 via mobile

    We stayed in this hotel for our trip in Hangzhou, we live in China and get to travel alot. The room is nice and comfortable but they leave in the room only 2 tiny bottles of drinking water so you have no choice and you...More

    Thank דיאנה פ
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 19 July 2017

    Dear Guest, Thank you for sharing with us your feedback. Your room service experience did not meet your expectation, please accept our sincerest apologies. please rest assure that we are taking action to resolve the problem and prevent future occurrence, it is our hope to...More

    Reviewed 12 July 2017 via mobile

    Good service, from checking in, to the club lounge, to checkout. We were among the very few foreigners, but everyone made an effort to speak at least a bit of English. We took the hotel's bikes for a ride around the lake, which was lovely....More

    Thank Stephan B
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 18 July 2017

    Dear Stephan B, Thank you for sharing your positive feedback. It is always a pleasure to know that you had enjoyed your stay with us, I shall share with our team. We look forward to see you back and wish your next stay will be...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Bar/Lounge
    • Spa
    • Free Parking
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Free Parking
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Golf Course
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • USD 119 - USD 199 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Romantic Hotel in Hangzhou
    • #10 Business Hotel in Hangzhou
    • #10 Spa Hotel in Hangzhou
    • #16 Luxury Hotel in Hangzhou
    • #37 Best Value Hotel in Hangzhou
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 233
    • Reservation Options
    • TripAdvisor is proud to partner with ACCOR, Expedia, Booking.com, Agoda, Ctrip TA, Hotels.com, Orbitz, TripOnline SA, Travelocity, Hotwire, Cheap Tickets, Cancelon and HotelQuickly so you can book your Sofitel Hangzhou Westlake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Zhejiang >
    • Hangzhou
    • Also Known As
    • Sofitel Hangzhou Westlake Hotel Hangzhou ,
    • Hangzhou Sofitel
    Add Photo Photos
    Traveller (259)
    Room & Suite (82)
    Dining (32)
    Pool & Beach (3)
    Hotel & Grounds (169)
    Bathroom (21)
    Business Centre & Event Rooms (2)
    Nearby
    Crystal Orange Hotel
    782 reviews
    .14 km away
     
    Zhejiang Oriental Hotel
    33 reviews
    .16 km away
     
    Dianli Hotel
    2 reviews
    .11 km away
     
    Yongjin Hotel
    10 reviews
    .17 km away
     
    Nearby Restaurants
    Haidilao Hot Pot (Yong Jin Plaza)
    55 reviews
    .28 km away
    Starbucks (XiHu TianDi)
    40 reviews
    .22 km away
    Wasabiya Japanese Restaurant (Yongjin Plaza)
    5 reviews
    .28 km away
    Bellagio Cafe Jia Chang Cai
    5 reviews
    .25 km away
    Nearby Attractions
    Museum of Traditional Chinese Medicine (Hu Qing Yu Tang)
    57 reviews
    .93 km away
    Hangzhou Museum
    36 reviews
    .83 km away
    Qinghe Square
    34 reviews
    .73 km away
    Wushan Square
    34 reviews
    .83 km away
    Ask a question
    Questions & Answers
    rui25frosty
    5 January 2017|
    AnswerShow all 2 answers
    Response from Rachael T | Reviewed this property |
    Sorry, I likely will not be much help. I took a cab and gave him the name of the hotel and address. Good luck!
    0
    Votes
    Room Tips
    "2nd floor suites are great."
    Read review
    "Book for lake view room"
    Read review
    "Take a room with lounge access and to the backside, much quieter"
    Read review
    "Just avoid this hotel"
    Read review
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