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Sofitel Hangzhou Westlake

Traveller (320)
Room & Suite (112)
Dining (40)
Overview
No.333 Xihu Avenue, Hangzhou 310002 China See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
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Rooms
23 Dec.24 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (692)
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All reviews kwee zeen west lake sky garden the club lounge walking distance relation officer rooftop bar superb location buffet breakfast an upgrade memorable stay pillow menu hefang street language barrier internet connection hotel staff noodles
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1 - 5 of 399 reviews
Reviewed 4 days ago

The room was uncomfortably hot (27℃ is way too hot to sleep) for the two days we were there and there was no way to manually set the thermostat in the room. Upon informing the hotel staff of the situation, housekeeping did try to remedy...More

Review collected in partnership with Accorhotels.com
Date of stay: December 2018
Thank Guide43004268518
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 2 days ago

Bonjour Guide43004268518, firstly thank you for taking the time to share your experience based on your stay in Sofitel Hangzhou Westlake. I was grateful that you share to me regarding the air conditioning issue. I apologize for the very difficult experience you have had bad...More

Reviewed 1 week ago

More

Review collected in partnership with Accorhotels.com
Date of stay: October 2018
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 4 days ago

More

Reviewed 3 weeks ago via mobile

The hotel has a good location and just few minutes walk to the famous Westlake in Hangzhou.Still need to improve the decoration,facilities and maintenance to reach 5-star grade.Staff service helps to gain credit.More

Date of stay: November 2018
Thank haisanteresal
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 3 weeks ago

Dear haisanteresal, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. The terrific location is highly recommend by our guests, i'm so happy to know that you agree with it. Actually , the hotel has run more than 15 years,...More

Reviewed 4 weeks ago

While the location of the hotel is strategic and walking distance to West Lake , I am not impressed with the rooms and breakfast. the furniture is a little overused and it is one of the most boring breakfast spread I have had from the...More

Date of stay: November 2018
Thank Chan L
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 3 weeks ago

Dear Chan L, Thank you for taking time to share your experience based on your stay in Sofitel Hangzhou Westlake. Overall is not up to your expectation, please accept my apology. Especially for the room and breakfast. I'd like to know your breakfast preference and...More

Reviewed 8 November 2018

The overall impression of the hotel was "ok" but everything is a litte bit outdated. The breakfast was not very inviting and the choice was between low and average. However, there are much better hotels in this beautiful area. When I come again I will...More

Date of stay: September 2018
Thank Joerg S
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 3 weeks ago

Bonjour Joerg S, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Free Parking
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Indoor pool
Details
Price range
USD 106 - USD 167 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#13 Spa Hotel in Hangzhou
#29 Luxury Hotel in Hangzhou
#186 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 106 - USD 167 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#13 Spa Hotel in Hangzhou
#29 Luxury Hotel in Hangzhou
#186 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Photos
Traveller (320)
Room & Suite (112)
Dining (40)
Pool & Beach (3)
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Questions & Answers
Ask a question
MrTembusu
10 March 2018|
AnswerShow all 3 answers
Response from Jilnick | Reviewed this property |
Breakfast options within walking distance from hotel, cheaper too. Our room faces the main road & the outside noise was not too bad & ok for us.
1
Vote
AZ_mom
3 November 2017|
AnswerShow all 2 answers
Response from TTle888 | Reviewed this property |
Yes they do
0
Votes
rui25frosty
5 January 2017|
AnswerShow all 2 answers
Response from Rachael T | Reviewed this property |
Sorry, I likely will not be much help. I took a cab and gave him the name of the hotel and address. Good luck!
0
Votes
Room Tips
"no special recommendation. I guess all rooms are average."
joergs510
8 Nov. 2018
Read review
"needs rennovation"
JT61Hk
26 Sep. 2018
Read review
"Choose upper floors, mine is on second floor and I could hear people shouting on the street."
CyrilC1287
24 Aug. 2018
Read review
"Choose the rooms facing the street to get better privacy as the back rooms face residential areas"
bensonc278
4 Jun. 2018
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