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Sofitel Hangzhou Westlake

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#11 of 2,327 Hotels in Hangzhou
Certificate of Excellence
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1 room 2 adults 0 children
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Sofitel Hangzhou Westlake
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537 Reviews from our TripAdvisor Community

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Showing 292: English reviews
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A TripAdvisor Member
Level Contributor
15 reviews
11 hotel reviews
12 helpful votes
Reviewed yesterday NEWvia mobile

Selected this hotel due to location and one of my favourite hotels. Arranged return airport transportation and the limo drivers were on time. On arrival at the hotel, we were pleased to see that the Westlake was just across the street. Check-in was quick providing excellent service answering all our questions. Our suite was ready and we were pleased that...

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Thank A TripAdvisor Member
Marseille, France
Reviewed 5 days ago NEWvia mobile

Only one night, very pleasant staff, very large and confortable room, location cannot be better if you want to enjoy some sightseeing and busy city at same time. Breakfast is good also , continental and chinese.

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Helpful?
Thank olive1307
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Olive1307, Thank you for your review on TripAdvisor. It is always pleasure to receive a positive feedback, glad to know that you like our breakfast, we shall continue to provide good quality of service to every guest. Looking forward to see you back. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

London, United Kingdom
Reviewed 1 week ago

The hotel's best asset is its position which was a close walk to Westlake and to the various other must dos in the town like the market place (try the dragon's beard candy) which is great fun, buzzy and mostly to do with food, but does show the old houses. The hotel had a great buffet breakfast, and we enjoyed...

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Helpful?
Thank Pamela M
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Pamela M, Thank you to spend time and tell us about your beautiful story discovered in Hangzhou and Sofitel! It is also quite useful as reference for other visitors, like to know your every little experiences, we hope to welcome you back again and discover more. Thank you again for your sharing. Anna Shi Guest Experience Manager Sofitel Hangzhou...

no fixed location
Reviewed 2 weeks ago via mobile

I've stayed in many of the upmarket hotels in Hangzhou but this was the best so far! The rooms were modern clean and breakfast was pretty decent. The barman makes a first rate old fashioned but the best thing was the service. In particular Aitara really went out of her way to make me feel welcome after a long painful...

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Helpful?
Thank Alex M
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Alex M, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Aitara. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Shanghai, China
Reviewed 2 weeks ago

I booked the room online, so everything was ready when I reached there. The check in process was quick. The location is perfect, close to West Lake. One can see the city and lake from the room and it's very beautiful at night. I rated 4 star for one reason. The bed was not neat and was in crumbled condition....

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Pratik Kumar R
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Pratik Kumar R, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. however the bed condition was not neat which is not acceptable, I believe it is just an individual case, we ensure that this will not...

Dubai, United Arab Emirates
Reviewed 4 weeks ago via mobile

The hotel location is the best part, very close to the westlake and you get a great view from the rooftop. Rooms are well sized and clean. Staff is multilingual too. Hangzhou in itself is a beautiful city and this hotel does a fine job to showcase it as one.

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Helpful?
Thank Abhinav P
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Abhinav P, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Shi Guest Experience...

George Town, Malaysia
Reviewed 16 January 2017

This hotel is great if you plan to walk/cycle around the beautiful West Lake. It is also reasonably near the town centre attractions such as the Qin Hefang street and City God Pavilion. Service provided by the front office and restaurants was very good and enthusiastic.

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Helpful?
Thank Tay08
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Tay08, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Front office and F&B department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous...

Singapore, Singapore
Reviewed 9 January 2017

I have been a regular guest of the Sofitel for the past five years. Glad to note that the front office staff's service is very good on my stay this time. I found the room I was given to be extremely stuffy, and despite getting the maintenance people to take a look, it was impossible to bring down the temperature...

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Helpful?
Thank engyeowgoh
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear engyeowgoh, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. Thank you for your loyalty and with great pleasure to receive your positive feedback. I will share your comments with our team especially to Thomas and Felicity. I am sure that this will serve as an encourage to all of our staff in future....

Reviewed 5 January 2017 via mobile

The location is unbeatable. West Lake is just across the street. The facility was standard of a 4-star hotel. I took a star off facility because the indoor pool was closed for maintenance. It was quite a disappointment as swimming is the only workout I do. The only major problem I encountered was the assignment of a smoking room when...

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Helpful?
Thank fay m
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear fay m, Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your room assignment experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback...

Kuala Lumpur, Malaysia
Reviewed 4 January 2017

The staffs were very friendly to us! But my favorite part is the scenic view of Westlake from the executive lounge! The concierge was very nice to us and they took care of us very well! The room is very clean and tidy!

Review collected in partnership with Accorhotels.com
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Thank vincents991
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear vincents991, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to concierge colleagues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more   less 

Additional Information about Sofitel Hangzhou Westlake

Address: No.333 Xihu Avenue, Hangzhou 310002, China
Region: China > Zhejiang > Hangzhou
Price Range: $156 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#6 Spa Hotel in Hangzhou
#7 Romantic Hotel in Hangzhou
#10 Luxury Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#41 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Hangzhou Westlake staff and other travellers.
1 question
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Singapore, Singapore

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Questions? Get answers from Sofitel Hangzhou Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rear room away from street as they like to blow their horns!”
 of 5 bubbles G826UBpamelam, 14 Feb 2017 | Read review
“The higher floors are much better. Ask the front office staff for upgrade to club floor. I got an upgrade for the price of breakfast.”
 of 5 bubbles engyeowgoh, 8 Jan 2017 | Read review
“Choose rooms facing XiHu Avenue.”
 of 5 bubbles lihyenno, 19 Dec 2016 | Read review
“Quieter rooms are at the back of the hotel. If you eat a small breakfast then go the good Starbucks across Nanshan Road.”
 of 5 bubbles Cholseyman132, 4 Oct 2016 | Read review
“Superior room”
 of 5 bubbles lamyaab, 31 May 2016 | Read review
5 of 5