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White Horse Lake Jianguo Hotel

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26 Reviews from our TripAdvisor Community

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Showing 17: English reviews
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Western Cape, South Africa
Reviewed 3 weeks ago

I booked based on travellers reviews but for the first time experienced the total opposite. The only comment true was that the hotel is far from the City or basic shops for everyday needs. Yes, its entrance hall is big enough to host a football match. Booking in took forever with various personnel being called to assist and nobody could...

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Helpful?
Thank arnell b
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this review

Dear guests, thank you for choosing to stay in Hangzhou White Horse Lake Jianguo hotel. Thank you very much for your hotel made very pertinent comments and suggestions, pointing out that we have some shortcomings in the service work. Baima Lake Jianguo Hotel is committed to creating a convenient and comfortable business accommodation environment for the majority of guests, and...

Santa Monica, California
Reviewed 22 November 2016 via mobile

Area not in center about 40 yuan by taxi from center of town. Great breakfast catering to every culture. A beautiful Lake nearby for walks and meditation. English spoken by staff but better to be prepared with Google translate.

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Helpful?
Thank 1traveladdictblog
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this review

Dear guest: Thank you for choosing Hangzhou White Horse Lake Jianguo hotel! Sunrise Jiang Sheng red fire, spring to the green river, such as blue, can not remember Jiangnan? Baimahu Jianguo Hotel is located in the South Bank of the Hangzhou heaven Qiantang River Whitehorse lake, surrounded by Na crown mountain scenery of the gas, the Wang Chengshan ring hill...

Gold Coast, Australia
Reviewed 20 November 2016

Futuristic on the outside, super comfortable inside. Large stylish room. Everything provided. 5 star treatment. Amazing Breakfast Buffet for all tastes. Can't recommend it more!! Make sure you cruise the Lake and visit the Lake Tai Pearl shop while staying.

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Helpful?
Thank 3heather
JianguoHotel, 公关经理 at White Horse Lake Jianguo Hotel, responded to this review

Dear guest, thank you for your comments on the hotel's service during the busy time. Hangzhou Baima Lake Jianguo Hotel quality of service is relying on everyone bit by bit reputation accumulated. In the hotel you praised, but also pointed out the problems of the hotel reception service. I believe that you must be in the whole process of observation...

Bologna, Italy
Reviewed 1 November 2016

I was here for business for 5 days. The hotel is really good, with the biggest hall I have ever seen. Unfortunately it is quite far from the city center and you will need at least 30 mins with taxi. Very difficult to reach is with public transport. The room was quite big, with a very confortable bed and a...

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Helpful?
Thank egnani
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this review

Dear guest, thank you for choosing Hangzhou White Horse Lake Jianguo hotel. Thank you for your valuable suggestions and comments. Hangzhou Baima Lake Jianguo Hotel is committed to creating a comfortable accommodation experience for guests, welcome the suggestions and opinions of the majority of guests, but also more cherish the shortcomings of each guest pointed out. We are sorry that...

Surfers Paradise, Australia
Reviewed 3 July 2016

Got to be the best hotel I have stayed at in China. The staff needs to be better trained but most of hotel staff in China are lacking when comparing with the top hotel but I think this will change over the next few years. From a tourist point of view it is not close enough to attraction , shopping...

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Helpful?
Thank dropshot37
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this review

Dear guest, thank you for your comments on the hotel's service during the busy time. Hangzhou Baima Lake Jianguo Hotel quality of service is relying on everyone bit by bit reputation accumulated. In the hotel you praised, but also pointed out the problems of the hotel reception service. I believe that you must be in the whole process of observation...

Savion
Reviewed 9 June 2016

The hotel is big and impressive. The room was big and comfortable, equipped with (empty) minibar, iron, TV , free WiFi, telephone. Q size bed with comfortable mattress. AC control was in Chinese only and no matter what I tried to do, was heating to 27 centigrade. Bath facilities are similar to other high class hotels in China (e.g., equipped...

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Helpful?
Thank Nimrod L
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this review

Dear guests, thank you for choosing to stay in Hangzhou White Horse Lake Jianguo hotel. Thank you very much for your hotel made very pertinent comments and suggestions, pointing out that we have some shortcomings in the service work. Baima Lake Jianguo Hotel is committed to creating a convenient and comfortable business accommodation environment for the majority of guests, and...

Brisbane, Australia
Reviewed 22 May 2016

We stayed for 1 night as part of our Nexus tour. The room was nice, clean and modern but the layout wasn't very good and it was a bit difficult to open 2 suitcases without feeling cramped. The bed was very comfortable.The bathroom was huge with all toiletries. Breakfast was good with lots of choices. The architecture of the hotel...

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Helpful?
1Thank Irmi C
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this review

Dear guest: Thank you for choosing Hangzhou White Horse Lake Jianguo hotel! Baimahu Jianguo Hotel is committed to providing good service and accommodation for guests to experience, we are willing to accept guests suggestions and opinions. Thank you for your generous praise, we will with a higher standard, look forward to your visit every time.

Auckland Region, New Zealand
Reviewed 5 October 2015

Hotel is part of a group of amazing buildings. It has a beautiful lobby, and the rooms are nice, beds comfortable, and both a bath and a shower. The breakfast was lovely with plenty to choose from. We were only here one night as part of a Nexus China Tour and unfortunately didn't have time to explore the surrounding area.

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Helpful?
2Thank Denise W
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this review

Dear guests, thank you for choosing to stay in Hangzhou White Horse Lake Jianguo hotel. Thank you very much for your hotel made very pertinent comments and suggestions, pointing out that we have some shortcomings in the service work. Baima Lake Jianguo Hotel is committed to creating a convenient and comfortable business accommodation environment for the majority of guests, and...

Baton Rouge, Louisiana
Reviewed 13 September 2015

I've stayed in several hotels in China and they have all been excellent. Normally when I travel, I feel cautious and always take a star away from hotels that I read about. However, All the hotels that I've stayed at in China have been great. Makes me want to take all the hotel reviews in Brazil and knock them back...

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Helpful?
1Thank Sam T
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this review

Dear guests, thank you for choosing to stay in Hangzhou White Horse Lake Jianguo hotel. Thank you very much for your hotel made very pertinent comments and suggestions, pointing out that we have some shortcomings in the service work. Baima Lake Jianguo Hotel is committed to creating a convenient and comfortable business accommodation environment for the majority of guests, and...

Auckland Region, New Zealand
Reviewed 2 September 2015

Lovely hotel, ample room size - everything very comfortable and clean. Great choice for breakfast = would highly recommend. Not sure how handy to anything but we went out for a walk at night and felt safe.

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Helpful?
1Thank Joan B
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this review

Dear guest, thank you for choosing Hangzhou White Horse Lake Jianguo hotel. Baimahu Jianguo Hotel is committed to providing good service and accommodation for guests to experience, we are willing to accept guests suggestions and opinions. Thank you for your generous praise, we will with a higher standard, look forward to your visit every time.

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Amenities

Highlights
  • Restaurant
  • Spa
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Spa
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room

Additional Information about White Horse Lake Jianguo Hotel

Address: No.336 Changjiang Road, Hangzhou 310000, China
Region: China > Zhejiang > Hangzhou
Price Range: $111 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — White Horse Lake Jianguo Hotel 4.5*
Reservation Options:
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Hotel Style:
#66 Luxury Hotel in Hangzhou
#75 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from White Horse Lake Jianguo Hotel staff and other travellers.
1 question
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Brisbane Region, Australia
over a year ago

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Questions? Get answers from White Horse Lake Jianguo Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“NOT for Westerners”
 of 5 bubbles arnellb, 2 Mar 2017 | Read review
“the high floors are nice.”
 of 5 bubbles Nimr0dL, 9 Jun 2016 | Read review
“The single rooms in the additional building are still having huge bed and the same comfort!”
 of 5 bubbles CarmenOkabe, 23 Dec 2014 | Read review
“None of our 38 travellers reported major problems with their rooms.”
 of 5 bubbles Dream-It-Do-It-Oz, 18 Nov 2013 | Read review
“Get an east facing room and don't take any amenities from the room or you will be charged.”
 of 5 bubbles 2ofUsWander, 26 Sep 2012 | Read review
5 of 5