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Shangri La Hotel Hangzhou

Hotels.comUSD 128*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Shangri La Hotel Hangzhou
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790 Reviews from our TripAdvisor Community

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Showing 289: English reviews
Lake Macquarie, Australia
Reviewed 10 March 2017

This hotel is in a great location, right on West Lake, with easy access to attractions like Fei Lei Feng. It has lots of character and nice grounds. There was a good selection of food in the restaurant. The gym was just OK, but they had bikes for hire.

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Helpful?
Thank thomasandannette
New York City, New York
Reviewed 4 March 2017 via mobile

For a quick stay, the location is great. Within 10 mins walking distance you can visit local sites. The breakfast is just ok. They do their best to serve both Chinese and Western style food. The room is comfortable. Ask for a lake view hotel at front desk.

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Helpful?
Thank Uncle8en
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Ben H, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again. Yours truly, Karl Karlsson General Manager

North America
Reviewed 23 February 2017

It's a very famous hotel, but what people don't mention as often is how beautiful the grounds are, how quiet it is, and its proximity to West Lake. It's a 20 min taxi ride to the train station, and steps to the lake. The restaurants in the hotel are formal but decent, though I suggest exiting the premises for better...

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Helpful?
Thank WorldBizTraveller
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear WorldBizTraveller, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again. Yours truly, Karl Karlsson General Manager

Canton of Lucerne, Switzerland
Reviewed 8 February 2017

Some People are complaining about the Age of the Hotel, but give best score for new Hotels in the centre. For myself I can totally recommend the shangri-la Hangzhou West lake. It is in a very calm and beautiful area. No noise and with excellent view to the Skyline of Hangzhou, if you visit the horizon Club in the East...

Review collected in partnership with shangri-la.com
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1Thank dubioso73
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear dubioso73, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our horizon club. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again. Yours truly, Karl Karlsson General Manager

Reviewed 5 February 2017

The hotel is perfectly located near the West Lake. It is its main advantage. Another positive point is its Italian restaurant where the service and the quality of the food were excellent. We also appreciated that the hotel offers to rent bikes, very convenient. The room is spacious with old style design, the bed furniture was found damaged which it's...

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Helpful?
Thank Cat D
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Cat D, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future....

Kuala Lumpur, Malaysia
Reviewed 2 February 2017

Once upon a time, this hotel must be one of the prime hotel at Hangzhou, but when time past and without renovation and upgrade, it seem a little run down. On location wise, this hotel located at a very strategic place (just opposite the west lake), the lobby of west and east wing is beautiful with it authentic elegant design....

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Thank Ideatraveller
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again. Yours truly, Karl Karlsson General Manager

Singapore, Singapore
Reviewed 14 January 2017 via mobile

This Shangri-la property first opened in late 1980s and is an old property. The only advantage it has would be the luscious greenery around it and the fact that it fringes the West Lake separated only by the fringe road. The service level was more local 4 star than International. The meal offering at the coffee house was again very...

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Helpful?
Thank mikeylim
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. We have taken note of your comments about food in Coffee Garden seriously and we will look into the matter with our respective chefs immediately, so as to further ensure...

London, United Kingdom
Reviewed 10 January 2017

President Putin and the Russian delegation apparently stayed here during the G20. That must mean that they were less important that the Gulf state that was put up at the gorgeous MidTown ShangriLa. This one was once the finest hotel in Hangzhou. Must have lost its crown decades ago. Run down and tired. Awful service. Dreadful coffee house, dark and...

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Helpful?
1Thank carpe d
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear carpe d, Warmest greetings from Shangri-La Hotel, Hangzhou! Thank you for choosing to stay with us. It is with sincere regrets to read about your unpleasant experience. Please allow me to apologies, for any inconvenience and frustration caused. Rest assures we will investigate the matters raised. We hope we will have another chance to welcome you back. Yours sincerely,...

Houston, Texas
Reviewed 23 December 2016

Hangzhou is probably of the one most beautiful cities I have visited in China. Here on business for 96 hrs. The location of this hotel is perfect! I highly recommend that if you stay here, take the opportunity to walk around West Lake and the surrounding shops. I walked 4-5 miles every morning. It is extremely safe. In the evenings...

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1Thank docfoodie2013
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear docfoodie2013, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again. Yours truly, Karl Karlsson General Manager

Brisbane, Australia
Reviewed 19 December 2016

You wouldn't know you were on the outskirts of a massive city. This hotel is located across the road from West Lake. The lake is great to walk around with lots to see. It gives you a true feeling of being back in time in China. The hotel rooms are lovely. The hotel has 2 separate wings so don't let...

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Helpful?
1Thank warreng999
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear warreng999, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that our hotel met all your expectations.Thank you sending us your feedback and we are...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Babysitting

Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Region: China > Zhejiang > Hangzhou
Price Range: $169 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Shangri-La Hotels and Resorts, Hotwire, Ctrip TA, Booking.com, Expedia, Orbitz, Agoda, Cheap Tickets, Cancelon, Priceline, TripOnline SA, getaroom.com, HotelQuickly and Hotel.de so you can book your Shangri La Hotel Hangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La
Hotel Style:
#25 Business Hotel in Hangzhou
#25 Luxury Hotel in Hangzhou
#47 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Shangri La Hotel Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view of West Lake”
  • gives you an idea of how far away from 'the city' you are.
  • View from the Horizon Club balcony
452MarioS, 1 May 2017 | Read review
“we were advised to insist on East wing, Lake view and the room still wasn't great. Maybe the Club rooms are better?”
cantravnut, 14 Mar 2017 | Read review
“Top floors”
381carped, 9 Jan 2017 | Read review
“Stay in East Wing Horizon Club Lake View Room”
warreng999, 18 Dec 2016 | Read review
“Recommend a room with lake view - it's worth it.”
WarrenChu, 14 Oct 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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