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Shangri La Hotel Hangzhou

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Traveller (278)
Room & Suite (64)
Dining (10)
Overview
  • Excellent36%
  • Very good41%
  • Average15%
  • Poor6%
  • Terrible2%
Travellers talk about
“west wing”(30 reviews)
“horizon club”(15 reviews)
“classic hotel”(5 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Offers from Shangri La Hotel Hangzhou
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Reviews (840)
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All reviewswest winghorizon clubclassic hotelwest lakebit datedhealth clubrooms are largewaichinasuloucausewaygovernmentwestlakelakesidepagodataxis
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11 - 15 of 317 reviews
Reviewed 27 December 2017 via mobile

I went to shangri-la in December,2017. Great view and excellent location. They're all very delicate to the job. I had one appointment which changed time,I have to leave my kids in the lounge for 30 mins. Karen ( lounge manager) who help to watch them...More

Thank lucy w
Response from 杭州香格里拉饭店, Communications. at Shangri La Hotel HangzhouResponded 29 December 2017

Dear lucy w, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with...More

Reviewed 26 December 2017

Shangri-La Hotel is located just opposite the Su bridge and Bai Bridge. It is within 5 minutes walk from the hotel. We were staying in a room with balcony and a good view of the lake. Really pleasant room to stay in. The Horizon Level...More

Review collected in partnership with shangri-la.com
Thank World_o_choice
Response from 杭州香格里拉饭店, Communications at Shangri La Hotel HangzhouResponded 29 December 2017

Dear World_o_choice, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our Horizon Club. Would you please provide us with more details about health club facilities via email...More

Reviewed 22 December 2017 via mobile

The hotel refused to honour the 2 reservation confirmations because it was booked under the same name. They said they can only give one room. We asked to talk to their manager but they played delaying tactics saying their managers are in meeting. They insisted...More

Review collected in partnership with 单个酒店
1  Thank humble918
Response from 杭州香格里拉饭店, 销售部 at Shangri La Hotel HangzhouResponded 25 December 2017

Dear humble918, Thank you for your review of Shangri-la Hotel Hangzhou. We too are disappointed with your stay experience with us and are concerned about the service issues you have raised. Would you please provide us with more details via email at slh@shangri-la.com so we...More

Reviewed 24 November 2017

This is an older Shangri-La hotel, but exceptionally well done. Hangzhou is a city of perfectly manicured parks and lakes. Be prepared to walk. That is how you enjoy it. When done for the day, you return to rest in the oasis of the Shangri-La....More

Review collected in partnership with shangri-la.com
Thank Joseph N
Response from 杭州香格里拉饭店, 销售部 at Shangri La Hotel HangzhouResponded 29 November 2017

Dear Joseph N, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with...More

Reviewed 21 November 2017

This hotel was probably nice in its day. It is really in need for a top to bottom update to reflect the Shangri-La brand. The location is great near West Lake with lots of attractions and places to walk to, but the hotel itself is...More

1  Thank Chris M
Response from 杭州香格里拉饭店, 销售部 at Shangri La Hotel HangzhouResponded 29 November 2017

Dear Chris M, Warmest greetings from Shangri-La Hotel, Hangzhou! Thank you for choosing to stay with us. It is with sincere regrets to read about your unpleasant experience. Please allow me to apologies, for any inconvenience and frustration caused. Rest assures we will investigate the...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
USD 142 - USD 232 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Business Hotel in Hangzhou
#39 Luxury Hotel in Hangzhou
#227 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 142 - USD 232 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Business Hotel in Hangzhou
#39 Luxury Hotel in Hangzhou
#227 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (278)
Room & Suite (64)
Dining (10)
Pool & Beach (5)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"South side is quieter"
Read review
"The rooms with lake view on Horizon Floor or higher are the jewels. Stunning views."
Read review
"Lake view rooms."
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"West Wing More Convenient"
Read review
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