We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri La Hotel Hangzhou

Save
Traveller (278)
Room & Suite (64)
Dining (10)
Overview
  • Excellent36%
  • Very good41%
  • Average15%
  • Poor6%
  • Terrible2%
Travellers talk about
“west wing”(30 reviews)
“horizon club”(15 reviews)
“classic hotel”(5 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
Offers from Shangri La Hotel Hangzhou
Special Offer: Book Direct and Save
Hotel deals
Contact Info
Name/address in local language
Offers from Shangri La Hotel Hangzhou
Special Offer: Book Direct and Save
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (840)
Filter reviews
317 results
Traveller rating
89
99
68
41
20
Traveller type
Time of year
LanguageEnglish
More languages
89
99
68
41
20
Show reviews that mention
All reviewswest winghorizon clubclassic hotelwest lakebit datedhealth clubrooms are largewaichinasuloucausewaygovernmentwestlakelakesidepagodataxis
FilterEnglish
Updating list...
1 - 5 of 317 reviews
Reviewed 6 days ago

Let me start by saying that the reason that this review is two stars and not one, is the desire of the staff to please, which was exemplary, but otherwise it would be a one star review., I have lived in the Hong Kong and...More

1  Thank Dr K
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 6 days ago

Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team...More

Reviewed 3 weeks ago via mobile

We stayed at the Shangri La for three nights. We upgraded to a family suite including horizon lounge . This enabled us to the great breakfast with huge choice of food (western and Chinese), the lounge at any time for coffee, tea and drinks with...More

1  Thank Feida1
Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 2 weeks ago

Dear Feida1 Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to...More

Reviewed 3 weeks ago

I chose this hotel because of its location, it is just facing the West Lake and 20 minutes walk to the arboretum(where I want to see an owl). It was good for walking along the lakeside road on the early morning,and became ugly when the...More

Thank XUEGANG Z
Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 2 weeks ago

Dear Guest, Warmest greetings from Shangri-La Hotel, Hangzhou! Thank you for choosing to stay with us. It is with sincere regrets to read about your unpleasant experience. Please allow me to apologies, for any inconvenience and frustration caused. Rest assures we will investigate the matters...More

Reviewed 3 weeks ago via mobile

This is an OLD...really OLD hotel. Yes it is a Shangri-La but a really really old hotel. The time i went was still spring and air conditioning was kept at warm...no cold air coming out. Room is spacious but everything was old...bathroom had dark spots...More

1  Thank Jonathan N
Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 2 weeks ago

Dear Jonathan N Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back...More

Reviewed 1 March 2018 via mobile

There are already a lot of positive comments about the location of this hotel and they are valid. The hotel itself does not meet the standards of a typical Shangri-La hotel. It's awful in terms of service and interior, but the price is on 5...More

Thank hnr00c
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 2 March 2018

Dear hnr00c, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team...More

View more reviews
About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
USD 141 - USD 231 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Business Hotel in Hangzhou
#39 Luxury Hotel in Hangzhou
#227 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 141 - USD 231 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Business Hotel in Hangzhou
#39 Luxury Hotel in Hangzhou
#227 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (278)
Room & Suite (64)
Dining (10)
Pool & Beach (5)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Get quick answers from Shangri La Hotel Hangzhou staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Room Tips
"South side is quieter"
Read review
"The rooms with lake view on Horizon Floor or higher are the jewels. Stunning views."
Read review
"Lake view rooms."
Read review
"West Wing More Convenient"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing