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Sheraton Grand Hangzhou Wetland Park Resort

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#7 of 2,333 Hotels in Hangzhou
Certificate of Excellence
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Sheraton Grand Hangzhou Wetland Park Resort
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407 Reviews from our TripAdvisor Community

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Showing 186: English reviews
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上海
Reviewed 1 week ago via mobile

That was my third time stayed in here,Hotel is great. What Impressed most However was the staff , from the friendly front desk, and the valets who hailed taxi's to the housekeeping and maintenance workers , Everyone was attentive and caring,There is one stands out in particular and named Megan. WOW!!! She sure know how to make guest feels at...

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Helpful?
Thank 张鹰
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and for your lovely review. I'm glad to know the warm service made your recent travel an unforgettable one. We appreciate very much of your praise, especially for Magan. I will share your comments with our team and we are looking forward to welcoming you...

Bangkok, Thailand
Reviewed 2 weeks ago

Comfortable and spacious rooms, warm hospitality and overall an excellent Sheraton property with great view from the balconies. If you are looking for a quiet and calm place, this is the place to be. SPG recognition is on point and the staff responsiveness is great

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Helpful?
Thank Kunal P
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and for your lovely review. I'm glad to know you loved the calm environment, and also thrilled to read that the comfortable rooms and the warm service made your recent stay a memorable one. I will share your comments with our team and we are...

Munich, Germany
Reviewed 3 weeks ago

I stayed at this Hotel for a Business trip and it will definately not be my last stay here. All stuff was very friendly and welcoming. Room Service was excellent and on time. At my last day, my save wouldn´t open anymore. 1 call to the reception and the Problem was fixed after 5 minutes. Room was cleaned every day....

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Helpful?
Thank FOODandTRAVEL999
New York City, New York
Reviewed 4 weeks ago

We had dinner at the Club with some friends. The food and the service were both excellent! Jack Jin was very attentive and helpful. He answered any questions we had and made recommendations based on our preferences. Speaking English with him was a breath of fresh air. There was nice variety in the food (which all tasted great), and the...

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Helpful?
Thank Worldtraveller4747
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and for taking the time to leave us such a wonderful review. I am so pleased to read your kind words, and to know that you loved the food as well as the service at Club Lounge. I am sure that Jack will be over...

N. California
Reviewed 4 weeks ago via mobile

Stayed here for a business conference with my PRC customers in February. Rooms were very nice, staff was friendly and meals at both the buffet and catered event were very good. My only tip for travelers who drink diet soda is that you will not find it in the minibar or lobby store, but Coke Zero is available next to...

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Helpful?
Thank CL5309
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and for sharing your experience with us. I am glad to know that you loved the room and thank you also for highlighting out the food as well as the service. We appreciate your suggestions very much and it is great value for us. Thank...

Beijing, China
Reviewed 8 February 2017 via mobile

I went to the Lobby Lounge for the afternoon tea, I must admit it is a good one. SPG recognition is on point and the staff responsiveness is great. Everything went smooth and the afternoon tea was plentiful. The resort is in a nice area in the Wetlands and has its own canals integrated within the premises.

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Helpful?
Thank rdinbj
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and for taking time to write the comments for us. I'm glad to know that the afternoon tea and the service made your recent stay a memorable one. We're looking forward to welcoming you back in the near future. Warm Regards, Kathy Ma General Manager

Reviewed 2 February 2017 via mobile

The food and the service was fantastic! Sheraton's club lounge manager, Jack was very helpful, communicative and polite. I was very satisfied. I recommend everyone to come here and enjoy Western and Chinese food.

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Thank Jimmylihai
Paris, France
Reviewed 16 January 2017

Great location for the people who are looking for some calm, nature environment to spend some relaxing time. Good service in general, the equipment are at its standard, however better to be refreshed soon to compete with newly build hotels in the city.

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Helpful?
Thank KOKO186
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay with us and for you reviews, I am glad to read your kind words about the environment and service. Your suggestion is very valued for us. We are considering to implement the renovation of facility and equipment step by step. We'll also try our best to keep the service standard and bring...

Reviewed 1 January 2017 via mobile

Non smoking room apparently. Clients drunk in the hallway yelling at 1 am while concierge and receptionists are playing candy crush on their phones. The best of the best the room service that arrive half complete and without all the dishes. No excuse and of course they speak Chinese to foreigners as this is China. Hangzhou G20 LOL

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Helpful?
Thank Antoine C
Management response:

Dear guest, Thanks for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort. First and foremost, I would like to extend my apologies for not living up to your expectations and for letting you down on your recent stay. We are truly sorry for the inconveniences that you encountered in the midnight during your stay. According to your feedback,...

Reviewed 31 December 2016

This was my second visit to the hotel, both times were a delight. The staff are friendly and very helpful and the food services are amazing. The buffet selection/quality is 5 star and the club lounge offers great service, we really enjoyed going to the club lounge for a bite to eat and a drink and the staff in there...

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Helpful?
Thank Clegggy
Management response:

Dear guest, Thank you for choosing to stay at hotel and sharing such pleasant comments with us. I am delighted that you enjoyed your stay with us. I'm also glad to see you are satisfied with the services. We try so hard to meet and exceed our guest’s expectations, and so it is wonderful to know that you felt very...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Hangzhou Wetland Park Resort is a luxurious 5-star property located 2 km from West City Plaza and 8 km from the Xihu Xintiandi. It offers an indoor pool, a fitness centre and sauna facilities. Free parking on site and free Wi-Fi in public areas are provided. ... more   less 

Additional Information about Sheraton Grand Hangzhou Wetland Park Resort

Address: 1 Westbrook Resort, Zijingang Road, Hangzhou 310030, China
Region: China > Zhejiang > Hangzhou
Price Range: $215 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Hangzhou Wetland Park Resort 5*
Number of rooms: 380
Reservation Options:
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Hotel Style:
#4 Spa Hotel in Hangzhou
#6 Business Hotel in Hangzhou
#7 Luxury Hotel in Hangzhou
#9 Family Hotel in Hangzhou
#34 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Sheraton Grand Hangzhou Wetland Park Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The general location of the hotel is in a quiet area.”
  • Isolated bath with 2 sliding doors to complete the square of the room for privacy.
 of 5 bubbles T7645FSdavem, 22 Dec 2016 | Read review
“All rooms were very nice. Some are a long walk from the elevator”
 of 5 bubbles wwstraveler, 5 Nov 2016 | Read review
“Lake sided rooms”
 of 5 bubbles DreamerDisha, 7 Aug 2016 | Read review
“Upper level rooms have more beautiful view.”
 of 5 bubbles Coconut_Panakotta, 17 May 2016 | Read review
“higher floors gets better views”
 of 5 bubbles nicholasl758, 29 Apr 2016 | Read review
5 of 5