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Sheraton Grand Hangzhou Wetland Park Resort

Traveller (520)
Room & Suite (134)
Dining (31)
Overview
1 Westbrook Resort, Zijingang Road, Hangzhou 310030 China See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
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Rooms
23 Dec.24 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (825)
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261 results
Traveller rating
162
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LanguageEnglish
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162
66
19
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All reviews feast restaurant spg gold club lounge great resort open bathroom west lake concierge team business trip professional service enjoyed my stay beautiful city perfect stay fitness center hangzhou city breakfast buffet train station rye
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1 - 5 of 261 reviews
Reviewed today via mobile

So much good food at the Sheraton Club and staff is warm smiles and helpful. Jasmine was sweet providing great service and even remembering my name. If it was a restaurant or a bar, she would have gotten a big tip ! Thanks, again and...More

Date of stay: December 2018
Thank yuan_fun_guy
Reviewed 1 week ago via mobile

I can't find anything bad at all with the hotel. The staff was really friendly, my room was spotless and the breakfast as well as the lunch buffets were really good. If I will come back to Hangzhou, I would really consider to go there...More

Date of stay: November 2018
Thank jolmstrom
Reviewed 2 weeks ago via mobile

First of all. I have to say, westland is a wonderful, beautiful place and worth to visit and spend your weekend. But the reason why you should come back again, let me tell you, it is Sheraton Grand Hangzhou Wetland Park Resort. Literally, it will...More

Date of stay: November 2018
Thank LANJIANHUA
Response from SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park ResortResponded 4 days ago

Dear Guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your wonderful reviews. It is so thrill to read your comments and it fills me with great joy to know that you had a great experience whilst you were...More

Reviewed 31 October 2018

This is a hotel with all the expected amenities of a 4 or 5 star hotel including a café/bar that has a backyard filled with islands of gazebos that you can relax in. The quirkiness is that it is very confusing to get around the...More

Date of stay: October 2018
Thank mlsimon
Response from SheratonHZ, Manager at Sheraton Grand Hangzhou Wetland Park ResortResponded 2 November 2018

Dear Guest Thank you for choosing to stay at the Sheraton Grand Hangzhou Wetland Park Resort and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority. We sincerely apologize for falling short of meeting...More

Reviewed 28 October 2018

Exclusive rooms with view of the park. Only missing item I wish they would provide was a coffee machine or a kettle. Breakfast buffet was immense with amazing variety of Asian and continental food. The fitness center was well equipped and the pool is big...More

Date of stay: October 2018
Thank Helene L
View more reviews
About
Description
Sheraton Grand Hangzhou Wetland Park Resort is a luxurious 5-star property located 2 km from West City Plaza and 8 km from the Xihu Xintiandi. It offers an indoor pool, a fitness centre and sauna facilities. More Free parking on site and free Wi-Fi in public areas are provided. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Wheelchair Access
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Luxury
,
Business
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Luxury
,
Business
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
380
Price range
USD 142 - USD 191 (Based on Average Rates for a Standard Room)
Location
China > Zhejiang > Hangzhou
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Luxury
,
Business
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
380
Price range
USD 142 - USD 191 (Based on Average Rates for a Standard Room)
Location
China > Zhejiang > Hangzhou
Photos
Traveller (520)
Room & Suite (134)
Dining (31)
Pool & Beach (2)
Family and Play Areas (8)
Business Centre & Event Rooms (5)
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Questions & Answers
Ask a question
seanl2772
1 October 2018|
AnswerShow all 3 answers
Response from Neil L | Reviewed this property |
Not clearly mentioned but I think the crew will help you to get what you may need
0
Votes
Room Tips
"The best views are rooms facing the interior of the hotel where the lagoon is"
mlsimon
30 Oct. 2018
Read review
"Deluxe Suite"
thehangzhouers
7 Oct. 2018
Read review
"Don't take a room far from the elevator if you don't want to walk too much."
222SophieL
26 Aug. 2018
Read review
"Long walk to certain rooms but all rooms seem to have lovely views of the undulating classic Chinese..."
391judithl
11 Jul. 2018
Read review
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