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JW Marriott Hotel Hangzhou

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#2 of 2,351 Hotels in Hangzhou
Certificate of Excellence
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JW Marriott Hotel Hangzhou
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502 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Hangzhou
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Showing 267: English reviews
Beijing, China
Reviewed 13 December 2014

This was my first time staying at the JW Marriot Hangzhou. In the past, I have stayed at the Four Seasons Hangzhou, so that was my base of reference. I stayed in an Executive Suite. The room was very comfortable. The Executive Lounge had a a great view of the city, with a good selection of food. My strongest impression,...

London, United Kingdom
Reviewed 12 December 2014

It is one of the best 5-star hotel in Hangzhou that I stayed over the last years. Very modern and new with top quality of experience staying in a relatively large room with fine Chinese style. Excellent service provided consistently. Plenty of quality food choices for breakfast. Well worth the money you spend. Ideal for business trip and would highly...

Thank yangmark
Shanghai, China
Reviewed 2 December 2014

Big rooms and very clean ad at lest big bathroom ..))). Gym ok and swimming pool..(just same problem with some bad education guest spit in swimming pool and nobow say nothing to them.i will never understand this chinese habit.. money cannot buy education... Love to stay at the executive lounge.relaxing nice food and drinks super view and nice assistant ..specially...

Thank nerio m
Reviewed 21 November 2014

One of these great 5 star hotels that can offer everything you will need. Great food, great breakfast buffet. The room was big and with a very nive and light interiour. Would love to come back and stay here again baut the location in the city is not soo good for my suppliers to pick me up. In general a...

1Thank LasseHansby
Leeds, United Kingdom
Reviewed 19 November 2014

I have tried most of the mainstream hotels in Hangzhou over the years..this improbably the best. Very modern, well trained and helpful staff. Some small language issues but not really a problem. The rooms are clean, roomy and full of good technology...although during my visit in October the wi fi connection was poor in my room. The food is not...

Thank Jonathan951
Reviewed 18 November 2014 via mobile

Probably because we are in Hangzhou and by the West Lake the rooms are a lot more oriented decorated than the usual JW Marriot. Staff are friend, room is in good size, and plenty of restaurants around the area. A bit far from West Lake if you plan to walk.

Thank Robertal34
Reviewed 16 November 2014

I enjoyed this hotel. The room was comfortable, and the breakfast was quite good. Service was acceptable. The location is a bit far from the key tourist areas, and taxis are hard to come by. I would stay here again.

Thank ricedish
Weston, FL
Reviewed 11 November 2014

This is the second time that I have stayed at the JW Marriott Hangzhou. I would have given this hotel a 5 star rating however upon my departure yesterday, I instructed both the concierge and valet who assisted with my luggage, that I needed a taxi to the train station. Had I been asked the simple question, "which train station?"...

1Thank WestonFred
Samuel Z, Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear guest, Thank you for taking time to review on our hotel. We are very sorry about the terrible experience you encountered. I believe if I were you, I would also be very disappointed as well. Our hotel management team would certainly look into it and take actions of improvement. We are surely make all of our efforts to provide...

Boston, Massachusetts
Reviewed 6 November 2014

Stayed here in October for seven nights for business before starting a multi-country vacation. The staff was friendly and the rooms were large and clean. Of the seven hotels I stayed at during this business/vacation trip, the JW Marriott had the best wi-fi, TV channel options, and buffet breakfast hands down. Good selection of english tv stations, mostly news and...

1Thank Martha M
Reviewed 29 October 2014

on check in I was upgraded to a corner room as my original room wasn't ready and it was 4pm. Room was lovely, very spacious. Bathroom was extremely nice and turn down service was excellent. Buffet resteraunt had a good selection of food. Velocity sports bar was okay but sometimes love music was not that good. Staff were very friendly...

Thank ALBManchester

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  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
JW Marriott Hangzhou offers unmatched luxurious accommodations. Guest rooms are tastefully designed and appointed with guests’ utmost comfort in mind. Deluxe rooms, executive rooms and spacious suites are available to meet every discerning taste. The executive lounge overlooks West Lake with spectacular view of downtown, serves a full breakfast, choice refreshments and delicate snacks throughout the rest of the day. In the evening, cocktails and selected wines are served along with a variety of appetizers, international and local favorite dishes by our culinary team. Three world-class restaurants offer unforgettable culinary experiences. On-site amenities are catered to your home away from home needs such as a relaxing swim at our indoor pool; pamper yourself in our serene Spa or working off your fatigue at our well-equipped fitness center. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience. ... more   less 

Additional Information about JW Marriott Hotel Hangzhou

Address: 28 Hushu South Road, Gongshu District, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Price Range: $239 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Hangzhou 5*
Number of rooms: 305
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Hangzhou
#2 Luxury Hotel in Hangzhou
#3 Business Hotel in Hangzhou
#4 Family Hotel in Hangzhou
#8 Romantic Hotel in Hangzhou
#37 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Hangzhou staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room on a higher floor”
RK321, 13 Apr 2017 | Read review
“Executive rooms are on higher floors, some views, were very comfortable.”
erikj348, 24 Mar 2017 | Read review
“try and get on the side with the views of the west lake”
494loish, 20 Mar 2017 | Read review
“Join their club before,booking”
plfarnsworth, 15 Oct 2016 | Read review
“High floor city view”
Aussiebagman, 3 Oct 2016 | Read review
5 of 5