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JW Marriott Hotel Hangzhou

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#2 of 2,302 Hotels in Hangzhou
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429 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Hangzhou
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Showing 236: English reviews
Level Contributor
257 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 28 October 2016 via mobile

An excellent service, the check in was fast with the mobile service and the people at the counter very charming. The room was clean, odourless, bright, spacious and very nice decorated. The pillows are great, soft, thin and made of feather. The bathroom is big enough. An absolutely recommended hotel.

Thank Marcel D
San Francisco
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 October 2016

convenience location, less then 5 min walk to bus station for airport bus, close to a big shopping mall, 25 min walk to west lake and lot of shops along the way. Excellence service from hotel employee and very good breakfast. Room is clean and spacious.

Thank David Y
Durham, North Carolina
Level Contributor
46 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 20 October 2016

This was my second visit to this JW Marriott after three years. It's still a good hotel but not as impressive as I remembered. The room is standard and clean, but it shows some wear and tear already. The service is above average but not excellent. There's another lower level Marriott right next to it. The location is convenient and... More 

Thank richardcjy
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for choosing us as always. Our hotel is six years old, it may be different from past years, but the service standard is our foundation and we will do better to beyond guests' expectation. We appreciate your comment and hope you can come back to stay with us soon. Yours sincerely, Joyce More 

Adelaide, Australia
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 October 2016

We are in a premium room for a week and it is very modern and clean . The service is the best we have had I China . The staff go out of their way to help . On arriving and checking into the courtyard section of the hotel I decided to book for the bistro next door at the... More 

Thank plfarnsworth
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your support and welcome you as our Marriott Rewards member, the completion of an historic merger between 2 great companies – Marriott International and Starwood Hotels makes us the largest and best hotel company in the world with more than 30 brands and 5,700 hotels around the world. As our valued guest, our joint loyalty... More 

San Jose, California
2 reviews
Reviewed 11 October 2016

This hotel is generally overpriced with what it offers. 1. The hotel location is not convenient at all, in contrast to many reviewers alleged. It takes more than 30 minutes to walk to the West Lake. It is not close to any good restaurants or stores in walking distance. 2. The hotel is a combination of JW Marriot and Marriot... More 

Thank michellecheny
Mary Q, Front Office Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your comment. JW Marriott Hangzhou and Courtyard by Marriott Wulin "twin towers" modelling is very unique, the urban commercial complex sits in the Hangzhou commercial and shopping district, overlooking the world-famous Beijing-Hangzhou Grand Canal, adjacent to the historic site of Wulin square, Hangzhou Tower Shopping mall is within 5 mins walking distance, more than 25... More 

New York City, New York
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 October 2016 via mobile

We visited Hangzhou during the Chinese National Holiday. We were upgraded to a beautiful room with Executive Lounge access. The room was perfect; everything you would expect at this high end chain. The staff was very professional. The Lounge was not busy, probably because most guests were tourists without Lounge access. This made the Lounge a quiet retreat during our... More 

JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for staying with us during National Holiday. Our executive lounge located on the topest floor of this building. As the famous tourism destination, Hangzhou is full of tourists during National Holiday, especially around the West Lake, therefore, choose to sit in executive lounge, drink Longjing Green Tea, at the same time, enjoy the best view outside... More 

Sydney, Australia
Level Contributor
55 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 October 2016

Not at all disappointing but the rooms are looking just a little tired compared to some other Marriott properties I regularly visit. Really friendly staff and the in room bath amenities are fantastic. I would check in again for sure

1 Thank Aussiebagman
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for choosing JW Marriott Hotel Hangzhou. Every different hotel has its own style, which exhibit a sense of quality while also reflecting local characteristics. Our rooms are adorned with embroideries highlighting a domestic flare, giving rooms a classical touch while maintaining nobility. Warm welcome you to come back again. Yours sincerely, Joyce More 

Singapore, Singapore
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 24 September 2016

Our trip to Hangzhou was marred by a flight cancellation and we arrived a day late. The hotel that i booked was held with my CC and a confirmed reservation, since being a day late i was charged a day (no problem) but they released the room without calling me despite being a premium member and booked a club room.... More 

Thank MRT71
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Warm welcome you as our new marriott member! Recently, the most iconic and visionary name in hospitality, Marriott International, expands to include the Starwood portfolio of hotels creating the world’s most desirable and prestigious collection of hotel brands. The new Marriott portfolio of hotels now has 30 brands and over 5700 locations across more than 110 countries. Thank... More 

Ruskin, Florida
Level Contributor
294 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 24 September 2016 via mobile

Very pretty hotel with really nice rooms. The bed was comfortable, the bathroom was full of good amenities, and the room was quiet. Our room was not the cleanest, which is why I only gave it 3 stars. The breakfast buffet was nice, with a variety of choices.

Thank Beth E
Mary Q, Front Office Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for choosing JW Marriott Hotel Hangzhou. We are very grateful that you like our room, bed, bathroom and also the breakfast buffet, we will continuely keep up. besides, we have already reported to our management and related departments about the problem you metioned and avoid this happenning again. Thank you for your always supporting and look... More 

Bedford, United Kingdom
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 September 2016

This hotel is another good one from this brand but falls a little short of the same in Beijing. Full of helpful staff and it has clean attractive rooms. Bit of a long wait for my room despite using the mobile check-in app. I was also promised a view of the lake on checking in, but the grim building site... More 

Thank Paul P
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for choosing JW Marriott Hotel Hangzhou. Mobile check-in app is useful and helpful, especially for business traveler, sometimes the network unstable may cause the check-in process a little bit late, we will keep making it more intelligent. We will at your service all the time when you need. Yours sincerely, Joyce More 

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View from Room (11)
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Hotel & Grounds (5)
Dining (10)
Other (187)

Management photos: Courtesy of the property manager

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Business Centre/Function Rooms (12)
Pool/Beach Area (3)
Hotel & Grounds (9)
Dining (15)
Room/Suite (15)
Other (52)
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  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
JW Marriott Hangzhou offers unmatched luxurious accommodations. Guest rooms are tastefully designed and appointed with guests’ utmost comfort in mind. Deluxe rooms, executive rooms and spacious suites are available to meet every discerning taste. The executive lounge overlooks West Lake with spectacular view of downtown, serves a full breakfast, choice refreshments and delicate snacks throughout the rest of the day. In the evening, cocktails and selected wines are served along with a variety of appetizers, international and local favorite dishes by our culinary team. Three world-class restaurants offer unforgettable culinary experiences. On-site amenities are catered to your home away from home needs such as a relaxing swim at our indoor pool; pamper yourself in our serene Spa or working off your fatigue at our well-equipped fitness center. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience. ... more   less 

Additional Information about JW Marriott Hotel Hangzhou

Address: 28 Hushu South Road, Gongshu District, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Price Range: $204 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Hangzhou 5*
Number of rooms: 305
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Hangzhou
#3 Business Hotel in Hangzhou
#4 Family Hotel in Hangzhou
#8 Romantic Hotel in Hangzhou
#34 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Hangzhou staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Hangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Join their club before,booking”
 of 5 bubbles plfarnsworth, 15 Oct 2016 | Read review
“High floor city view”
 of 5 bubbles Aussiebagman, 3 Oct 2016 | Read review
“Excellent Club Lounge”
 of 5 bubbles UncleTomLee, 14 Aug 2016 | Read review
“Room overlooking lake”
 of 5 bubbles aaronv372, 4 Aug 2016 | Read review
“With lake view would be nice. Must be on high floor.”
 of 5 bubbles ScenicShoreCourt, 15 Jul 2016 | Read review
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