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Kempinski Hotel Hangzhou

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No.66 Lishui Road, Gongshu District, Hangzhou 310015 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
USD 172
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (575)
Dining (94)
Room & Suite (7)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 22/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Kempinski Hotel Hangzhou
Updated 22/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 2,595 hotels in Hangzhou
Location
Cleanliness
Service
Value
Travellers' Choice
Inspired by the journeys of the Grand Canaland located in a large shopping, residential and office complex along the Grand Canal and next to numerous historical blocks, museums and the Gongchen Bridge. Hotel includes 344 rooms and suites, six restaurants and bars and over 2,000 sq m of meeting and banquet space, along with three outdoor venues.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids club
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Indoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Minibar
Room types
Non-smoking rooms
Suites
Good to know
Languages Spoken
Chinese
550Reviews0Q+A6Room tips
Traveller rating
  • 542
  • 7
  • 1
  • 1
  • 1
Time of year
Traveller type
Language
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Popular mentions
J&Y wrote a review 4 Jan
金沢11 contributions15 helpful votes
In order to have a good time in the end of the year, stayed from Dec 31 to Jan 2. What impressed me about this hotel is the stuff's voluntary and natural smile. Generally, stuffs just fulfill their task and complete it. But in this hotel, the stuffs talk with guests with taking eye-contact and smiling. Further, they don't just wait to be ordered. They voluntarily try to know what guest want. So, it seem to me that the hotel itself is very active. Thanks to it, I had been so happy while I stayed there. Director's warm words 'please relax and enjoy it as your second home' also moved me. About environment, I still say GREAT! This hotel is new and has much green. It's coexist of sophisticated space and fresh green. This is ideal style, I think. Thank U for my having good time on year-end and new year!
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Date of stay: December 2021
Rooms
Cleanliness
Service
Room Tip: The executive lounge is beautiful
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Response from Bao Joanna, 收益管理 at Kempinski Hotel Hangzhou
Responded 1 week ago
Dear guest, Greetings from Kempinski Hotel Hangzhou! Thank you for your feedback. We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. Your gracious comments will be shared with the team. Your feedback is vital to us. We will strive our best efforts to maintain and improve our standards of services and facilities at all times in order to deserve your confidence in us. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely, Alexander Pichel General Manager
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Sascha D wrote a review Dec 2020
Shanghai, China122 contributions64 helpful votes
+1
Hotel's Favourite
We spent two nights at Kempinski Hangzhou in October 2020. The welcome was warm and professional and we were lucky to get a room upgrade. The room was very clean and in mint condition. The beds were very comfortable. We were very pleasantly surprised by the breakfast buffet and the restaurant 'Frieda' with Austrian chef. For us everything provided was on a very good and high level. The Wiener Schnitzel was definitely the best I have had in China. For that and the dessert alone, I would travel from Shanghai again. All in all, a really very good house despite being away from the lake. Currently under German management, which is certainly why it is so good.
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Date of stay: December 2020Trip type: Travelled as a couple
2 Helpful votes
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Response from Bao Joanna, 收益管理 at Kempinski Hotel Hangzhou
Responded 22 Dec 2020
Dear guest, Greetings from Kempinski Hotel Hangzhou! Thank you for your feedback. We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. Your gracious comments will be shared with the team. Your feedback is vital to us. We will strive our best efforts to maintain and improve our standards of services and facilities at all times in order to deserve your confidence in us. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely, Alexander Pichel General Manager
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Chris W wrote a review Dec 2021
1 contribution
This is my second stay in Kempinski Hotel in Hangzhou. 🥳Regina at the front desk handled the check-in for me during my last stay. She was very professional, friendly and patient throughout the whole process and served the guests with a smile. 😁Therefore, the check-in experience is very good, and I thank Regina for its good service. All the best!!💪
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Date of stay: December 2021Trip type: Travelled with family
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Response from Bao Joanna, 收益管理 at Kempinski Hotel Hangzhou
Responded 5 weeks ago
Dear guest, Greetings from Kempinski Hotel Hangzhou! Thank you for your feedback. We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. Your gracious comments will be shared with the team. Your feedback is vital to us. We will strive our best efforts to maintain and improve our standards of services and facilities at all times in order to deserve your confidence in us. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely, Alexander Pichel General Manager
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Jake W wrote a review Nov 2021
1 contribution
Another delightful stay at the Kempinski - there is a reason that we chose to put our business account here. It really is the best hotel in its' class in Hangzhou - standard rooms here are like suites elsewhere. The swimming pool / club lounge / board room - all facilities modern and stunning. I never eat breakfast but make an exception when I'm staying here - it's special. The hospitality and management flexibility are critical to business travellers. Really is our home in Hangzhou.
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: They're all good. People tend to prefer canal view.
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Response from Bao Joanna, 收益管理 at Kempinski Hotel Hangzhou
Responded 2 Nov 2021
Dear guest, Greetings from Kempinski Hotel Hangzhou! Thank you for your feedback. We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. Your gracious comments will be shared with the team. Your feedback is vital to us. We will strive our best efforts to maintain and improve our standards of services and facilities at all times in order to deserve your confidence in us. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely, Alexander Pichel General Manager
Read more
Will C wrote a review Oct 2021
1 contribution
I checked in Kempinski Hangzhou on the 11th Oct for 2-night stay. I was nicely served and impressed by the Executive Lounge teams, Max, Phoebe and Della. They were very kind and professional assistance. Besides, the facility is modern and fantastic, with the live-style shopping mall around and beautiful thousands of years Jinghang River around, truelly great experience! The GM Mr Alexander Pichel is very responsive! I will definately look forward to taking Kempinski as the only option anytime travelling to Hangzhou.
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Date of stay: October 2021
Value
Location
Service
Trip type: Travelled on business
Room Tip: revier views
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Response from Bao Joanna, 收益管理 at Kempinski Hotel Hangzhou
Responded 19 Oct 2021
Dear guest, Greetings from Kempinski Hotel Hangzhou! Thank you for your feedback. We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. Your gracious comments will be shared with the team. Your feedback is vital to us. We will strive our best efforts to maintain and improve our standards of services and facilities at all times in order to deserve your confidence in us. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely, Alexander Pichel General Manager
Read more
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PRICE RANGE
USD 147 - USD 165 (Based on Average Rates for a Standard Room)
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
344
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Frequently Asked Questions about Kempinski Hotel Hangzhou
Which popular attractions are close to Kempinski Hotel Hangzhou?
Nearby attractions include XiaoHe ZhiJie (0.5 km), Xiangji Temple (0.9 km), and DaDou Lu BuXingJie (0.8 km).
What are some of the property amenities at Kempinski Hotel Hangzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Kempinski Hotel Hangzhou?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Kempinski Hotel Hangzhou?
Conveniently located restaurants include Frieda Restaurant, Jiang NanYi (YunHe), and TongYuan Li YuanZi Restaurant.
Are there opportunities to exercise at Kempinski Hotel Hangzhou?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Kempinski Hotel Hangzhou have airport transportation?
Yes, Kempinski Hotel Hangzhou offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Kempinski Hotel Hangzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Kempinski Hotel Hangzhou offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Kempinski Hotel Hangzhou?
Many travellers enjoy visiting Lingyin Temple (6.0 km), Yanggong Dike (7.3 km), and Xiangji Temple (0.9 km).