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Four Seasons Hangzhou at West Lake

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No.5 Lingyin Road, Hangzhou 310013 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
USD 692
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Free cancellation until 19/03/22
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Expedia.comUSD 692
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (1183)
360
Panoramas (76)
Room & Suite (470)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 30/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Seasons Hangzhou at West Lake
Updated 30/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#27 of 2,595 hotels in Hangzhou
Location
Cleanliness
Service
Value
Travellers' Choice
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Hot bath
Infinity pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Massage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Charming
Languages Spoken
Chinese
773Reviews8Q+A91Room tips
Traveller rating
  • 662
  • 76
  • 19
  • 8
  • 8
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Popular mentions
Explorer294934 wrote a review 17 Jan
1 contribution
Very personalized reception greeting. Beautiful decor, wine, and cake set up in our room. My wife had a flower arrangement as well. Everyone called us by name. We were given special treats at breakfast and the restaurant manager greeted us with style. This was our 4th stay this year. This hotel could become your home away from home. It is pricey but you just can not compare with other hotels in HZ.
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Review collected in partnership with Four Seasons
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
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Sleep Quality
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M155Q wrote a review Oct 2021
Beijing, China42 contributions18 helpful votes
+1
We stayed at the FS Hangzhou for 4 glorious nights and enjoyed our stay tremendously. The location is amazing just s short stroll from the infamous west lake which was glorious in the summer. The service at FS was excellent and exceeded expectations. The team also set up wonderful sightseeing tours for us to the tea plantation and pagoda which was well worth the trip. The rooms at FS are a tad bit tired and in need of a renovation which I understand is on the plans. It was also a pity that the outdoor pool was no longer available to use. The Chinese restaurant is a must try and the food just divine. We had an excellent stay and will definitely be back again soon. Special mention to Maggie and her team for making us feel so welcome.
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Date of stay: August 2021Trip type: Travelled with family
1 Helpful vote
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Ryan K wrote a review Sept 2021
Shenzhen, China4 contributions
It's our second time to visit the hotel. The experience was good for first time and it is now fabulous for second visit. Thank you Maggie, Eileen, Yellow and James. Specially thanks Maggie and Eileen for their very professional and detail minded service. It's very nice to speak with Eileen to share the dining experience of different hotels and restaurants. And based on her recommendation, we would back again on end Sept. Look forward for it.
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Date of stay: July 2021
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Lianne wrote a review Aug 2021
Shenzhen, China1 contribution
It is the second time I choose my birthday trip to stay in this Four Seasons Hotel. Thanks for their friendly staffs gave me a wonderful and excellent experience no matter for the check in, the room service or the dinning. I really love the oriental style and Chinese architecture for the hotel. JinSha is one of my favorite restaurants in Hangzhou. I must go there for dinning at least once for my past Hangzhou trips. I love the tea time in Bistro too. Style of dishes are improved compared with last year. The Wide variety dishes and cuisines made me feel surprise. We came across a nice girl named Elaine who work there, and she always has fantastic ideas and recommendations for us during our tea time about our short trip in Hangzhou. She takes one step ahead and knows customers’ needs and instantly provide those perfect ideas. We came across a nice girl named Elaine who work there, and she always has fantastic ideas and recommendations for us during our tea time about our short trip in Hangzhou. She takes one step ahead and knows customers’ needs and instantly provide those perfect ideas as well as travel routines. Like friend’s recommend, she treats me not just the relationship between hotel restaurant staff and customer. She is really impressed me. It does not mean that other staffs are in average performance. I remember a boy named Yellow and the other girl work in concierge. They are perfect and good staff, sorry about my mind I always forget names. They have recommended to have a tirp in Hangzhou during the end of September and October if we have time as there are full of Osmanthus during that period. Hope we can arrange the time and come back to Four Seasons at Hangzhou West Lake during that period.
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Cecilia Xu, Marketing at Four Seasons Hangzhou at West Lake
Responded 25 Aug 2021
Dear Valuable Guest , Thanks for staying at Four Seasons Hotel Hangzhou at West Lake. I'm pleased to know that our service brings you enjoyable stay. We will convey your confirmation to Elaine and other colleagues. We are very grateful for your comments towards our food. Your precious feedback will help our service move towards a higher and better level of quality. We look forward to your next stay with us. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
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ethan wrote a review Aug 2021
2 contributions1 helpful vote
I'm a big fan of four seasons hotel.I traveled a lot of city,if there is four seasons,i will not hesitate to choose four seasons.BUT this time,in west lake four seasons hotel,I found that this is a fantastic journey that beyond my exception!!!I want to mention 2 ppl who really did a great job Steven and April.They present a little warm gift for me which is really swtteeee!And when I have dinner in JINSHA,steven come to serve me good dishes.I want to thank steven a lot!!!THANKS A LOT!
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Date of stay: August 2021
Rooms
Service
Sleep Quality
Room Tip: Thanks to STEVEN in frond desk
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Response from Cecilia Xu, Marketing at Four Seasons Hangzhou at West Lake
Responded 25 Aug 2021
Dear Valuable Guest , Thanks for staying at Four Seasons Hotel Hangzhou at West Lake. I'm pleased to know that our service brings you enjoyable stay. We will convey your confirmation to Steven and April. Your precious feedback also will help our service move towards a higher and better level of quality. We look forward to your next stay with us. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
Read more
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PRICE RANGE
USD 457 - USD 775 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
杭州四季酒店, 杭州四季大酒店, four seasons hangzhou at west lake hotel hangzhou, 4 seasons hangzhou at west lake
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
81
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Frequently Asked Questions about Four Seasons Hangzhou at West Lake
Which popular attractions are close to Four Seasons Hangzhou at West Lake?
Nearby attractions include Lingyin Temple (0.2 km), Su Causeway (0.6 km), and Hangzhou Botanical Garden (0.4 km).
What are some of the property amenities at Four Seasons Hangzhou at West Lake?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Four Seasons Hangzhou at West Lake?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Seasons Hangzhou at West Lake?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Seasons Hangzhou at West Lake?
Yes, free parking is available to guests.
What are some restaurants close to Four Seasons Hangzhou at West Lake?
Conveniently located restaurants include Jin Sha (Four Seasons Hotel Hangzhou at West Lake), WL Bistro (Four Seasons Hotel Hangzhou at West Lake), and Pur Restaurant.
Are there opportunities to exercise at Four Seasons Hangzhou at West Lake?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Four Seasons Hangzhou at West Lake have airport transportation?
Yes, Four Seasons Hangzhou at West Lake offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Seasons Hangzhou at West Lake?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Seasons Hangzhou at West Lake offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Four Seasons Hangzhou at West Lake?
Many travellers enjoy visiting Lingyin Temple (0.2 km), Fei Lai Feng (2.6 km), and Former residence of Xueyan Hu (4.5 km).