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All reviews thai restaurant international staff west lake the hotel staff management team special thanks lake view english speaking staff breakfast buffet home away from home excellent hotel rooms are large would highly recommend this hotel beautiful city visiting hangzhou assistant manager chinese hotels
The hotel is located close to West Lake one of the attractions of Hangzhou. Perfectly situated for access to downtown and mid town and within a very short walk of the metro. I’ve stayed here previously for a base to travel to work and the...More
I expend 3 weeks in Hangzhou at Wyndham Gran Plaza hotel and the experience was in general good. Really nice staff, friendly and all the time concerned to keep me comfortable. Goods restaurants inside the hotel (also with really nice staff) and the region where...More
Keeping it simple. Congratulations to all the staff at Wyndham Grand Plaza Royale Hangzhou for making our stay in Hangzhou very relaxed, welcoming and comfortable. Our room was large, clean and comfortable. Special mention to the management team, specifically Lin, Dianna and Anita who made...More
I was slightly reluctant when I first made my booking, mainly because I am not huge fan to big hotel chains. We booked online with Agoda and got a fairly good deal. The front desk was very attentive and even remembered my room number when...More
Very nice excellent hotel with young staff speaking several languages, they are trainees, excellent, this hotel has several restaurants , the Chinese one with life cooking is fabulous, breakfast excellent, rooms very well and large, hotel situated at two minutes from the lake, hotel absolutely...More
Hotel is adjacent to the breathtaking West Lake, a recent addition to UNESCO'S WORLD HERITAGE list, facing the provincial government offices and administration, within walking distance of Wulin …MoreStreet, and close to Hangzhou Tower and Intime department store. 293 various well-appointed guestrooms such as lake view rooms, city view room, suites, and rooms specially designed for ladies, outfitted with balconies, independent bathroom with separate bathtub and shower, 37-inch LCD TVs and high-speed wireless internet access.Western, Chinese and Thai restaurants can always match your taste. 7 Well-equipped conference rooms seating from 20 to 500 guests. The large Royale Ballroom with a unique window view of the West Lake hill, is the only ballroom in Hangzhou providing this feature! It’s the perfect place to create long-lasting memories for your business, conference or leisure trip. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Star rating provided by Expedia.
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Awards & Recognition
Travellers' Choice2018 Winner
What is Travellers' Choice?
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Response from Christopher D | Property representative |
We are glad to hear from you, we would like to inform you that our reception is 24hours, you are welcome to do check-in anytime.If you have any further questions please don't hesitate to contact us.We are... More
We are glad to hear from you, we would like to inform you that our reception is 24hours, you are welcome to do check-in anytime.If you have any further questions please don't hesitate to contact us.We are looking forward to seeing you soon:)
Guest Service Team