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All reviews thai restaurant international staff west lake guest relations special thanks management team the hotel staff lake view breakfast buffet rooms are large english speaking staff excellent hotel beautiful city assistant manager visiting hangzhou night market business trip
i went to china with My parents for one week,stayed in hangzhou for two nights,i really liked the hotel,concierge really helped a lot and Lin sent me and My brother two cupcakes with a personal card although we didn't talk that much at checkin,I'm happy...More
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We were visiting Hangzhou since our daughter is studying in this city. Me and my husband enjoyed our stay very much due to the warm service from the staff in the hotel. Special thanks to Lin, Daphne and Ruslan, who were always willing to help...More
Our trip to Hangzhou was from 6th to 11th December. We chose Wyndham Grand as we wanted to spend our time with comfort while work most of the time at other place. Everything was brilliant from reception guys to the room service. Special thanks to...More
I stayed in this hotel for business with a colleague of mine and we both enjoyed our stay here. Great location and convenient to eat in and around the hotel, hotelrooms are big and come with many amenities. Daphne and Miriam from guest relations were...More
My first time writing a review - it was that good! My colleague and I had an awesome stay here. Great service from start to finish from the European staff Daphne (and her trainee sorry can’t remember her name but she was very smiley) and...More
Hotel is adjacent to the breathtaking West Lake, a recent addition to UNESCO'S WORLD HERITAGE list, facing the provincial government offices and administration, within walking distance of Wulin …MoreStreet, and close to Hangzhou Tower and Intime department store. 293 various well-appointed guestrooms such as lake view rooms, city view room, suites, and rooms specially designed for ladies, outfitted with balconies, independent bathroom with separate bathtub and shower, 37-inch LCD TVs and high-speed wireless internet access.Western, Chinese and Thai restaurants can always match your taste. 7 Well-equipped conference rooms seating from 20 to 500 guests. The large Royale Ballroom with a unique window view of the West Lake hill, is the only ballroom in Hangzhou providing this feature! It’s the perfect place to create long-lasting memories for your business, conference or leisure trip. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Star rating provided by Expedia.
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Awards & Recognition
Travellers' Choice2018 Winner
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Response from Christopher D | Property representative |
We are glad to hear from you, we would like to inform you that our reception is 24hours, you are welcome to do check-in anytime.If you have any further questions please don't hesitate to contact us.We are... More
We are glad to hear from you, we would like to inform you that our reception is 24hours, you are welcome to do check-in anytime.If you have any further questions please don't hesitate to contact us.We are looking forward to seeing you soon:)
Guest Service Team